PRODUCT IMPROVEMENT PROGRAM FOR APPLYING NEW ENGINE LABELS ON CERTAIN 3456 GENERATOR SETS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR APPLYING NEW ENGINE LABELS ON CERTAIN 3456 GENERATOR SETS

Usage:

SEBE8783

May 10, 2004
U-155

Show/hide table

*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR APPLYING NEW ENGINE LABELS ON CERTAIN 3456 GENERATOR SETS
1000		PI30659

NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI30659" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30659" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

COMPLETION DATE	TERMINATION DATE
November 30, 2004	May 31, 2005

PROBLEM

New engine labels need to applied on certain 3456 Generator Sets. These engines were shipped with the wrong engine information label. The customer needs to apply the new label over the existing label currently on the engine.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
3456	CBX541-547, 549-552, 555, 557, 562, 563, 567-569, 571, 573, 581, 587

PARTS NEEDED

No parts are needed for this program. Labels will be mailed directly to the customers.

ACTION REQUIRED

Clean the existing label clean. Peel the attached backing from the label and apply over the label currently on the engine.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts	Labor Hrs.	Parts	Labor Hrs.	Parts	Labor Hrs.
100%	1	0	0	0	0
NOTE: This is a 5-minute job. One hour will be allowed if the customer does not want to perform this work himself.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1-Owner Notification)

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY ? Apply New Engine Labels

MODELS INVOLVED ? 3456 Generator Sets

Dear Caterpillar Product Owner:

New engine labels need to installed on certain 3456 Generator Sets. These engines were shipped with the wrong engine information label. Please clean the area and apply the enclosed new label(s) over the existing label currently on the engine. Apply the protective clear plastic film over the new label. The new label(s) needs to be installed on the products listed below.

If you are unable or unwilling to perform the service, contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated May 10, 2004 when scheduling this service. You will not be charged for the service performed.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to May 10, 2004 Service Letter