Product Support Program For Providing Additional Predelivery Labor For Certain Challenger 35 And 45 Tractors Caterpillar

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: This Program can be administered either before or after a failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS8412" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Termination Date

Problem

Some assembly-related problems may exist on certain Challenger 35 and 45 Tractors.

Affected Product
Model & Identification Number

CH 45 (1DR217-1100)

CH 35 (8DN215-500)

Parts Needed

Not applicable.

Action Required

To ensure that certain assembly-related problems are resolved prior to shipment of the tractors to customers, the attached predelivery checklist has been developed. Use this checklist during the predelivery process and fix any problems found as a result.

Service Claim Allowances

This Program ONLY applies during the time period prior to delivery of the tractor to a customer. File one predelivery claim for the standard 2 hours of labor at your cost rate. File a second claim against this Program for an additional 6 hours of labor at yourcost rate for completing the additional predelivery checklist.

When documenting the problems found during this inspection, itemize them on the standard Predelivery/Revisit Inspection Report (form 01-088991-02 (sample attached)). In addition to entering these problems into SIMS, please mail a copy of the completed Predelivery/Revisit Inspection Report to:

Submit a separate claim for each problem fixed as a result of this inspection using the part number causing failure and the group number containing the part. Do NOT submit repair claims against this Program.

Attach.

(1-Sample of form 01-088991-02)

(2-Predelivery Inspection Items to Check)

Sample Form 01-088991-02

Predelivery Inspection Items To Check For Challenger 35 And Challenger 45 Tractors

Section 1 - Receiving Inspection

Paint

Hood

Fenders

Steps

Grab Irons

Windows

Door

Undercarriage/Belts (shipping damage)

Decals/ID plates (check serial numbers)

Lights

Literature

Mirrors (inside and outside)

Window wiper(s)/Washers

Batteries

Seat Belt

Keys

Slow moving vehicle emblem

Section 2 - Service Checks

Engine oil level (CF4/CG4)

Engine coolant level

Engine coolant conditioner concentration (Fleetguard DCA4)

Powertrain oil level (MTO)

Lubricate grease fittings (3 point hitch)

Window washer fluid level

Oil samples - engine/powertrain

Fuel tank - drain sediment

Driver/hard bar/spacer mounting bolt torque

Section 3 - Operational Checks

Engine - High idle/ Low idle

Service brakes

Parking brakes

Transmission

- Note calibration numbers - (Mode 10 on dash)

- Check upshift/downshift function

- Check autoshift function

3 point hitch

- Calibrate

- Check for proper operation

Fault codes

- Check for existing faults - (Mode 2 on dash)

- Resolve existing faults

- Clear faults from dash

PTO - Check for operation

Belts

- Check for proper alignment

- Check for excessive drift (spec. 4 ft. in 200 ft. of travel)

Lights

Horn

Seat/Seat belt - check air suspension system

Window latches/seals

Electronic Control Module - check light function (Mode 8 on dash)

Heater

Air conditioner

Fluid leakage

Turn signals/hazard flashers

Window wipers/washers

Block heater

Induction air heater

Section 4 - Attachments (dealer installed)

Radio

3-Point Hitch Quick Coupler

Radar

Powertrain heater

Movable right console

Counterweights

Creeper transmission function

3 point hitch draft control

Rotating beacon

Mirrors - external

Sun visor

Toolbox

Remote flow controls

Section 5 - Systems Checks

Belt tensioner pressure

Implement system pressure

Implement system kickout pressures (each valve)

Hood alignment/sealing

Idler alignment screw/nut torque