PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS ON CERTAIN 777F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS ON CERTAIN 777F OFF-HIGHWAY TRUCKS

Usage:

REBE9321-01

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16Jan2013

(Revised 22Feb2013)

K646

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS ON CERTAIN 777F OFF-HIGHWAY TRUCKS
1225 1123 1102		PS90238

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NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90238" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 16Jan2013 Service Letter. Changes have been made to the Parts Needed.

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TERMINATION DATE

31Jan2014

PROBLEM

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The pistons can seize in the engine of certain 777F Off-Highway Trucks. If the existing pistons fail it can cause high blow-by and oil consumption.

AFFECTED PRODUCT

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Model	Identification Number
777F	JRP01872-01873, 1882, 1902-1903, 2055-2058, 2118, 2247-2249, 2264

PARTS NEEDED

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Qty	Part Number	Description
24	2N2766	LOCKNUT
3	3P0650	SEAL-O RING
2	4N0864	GASKET
1	4N1946	GASKET
4	5E8771	SEAL-O-RING
2	5P5846	SEAL-O-RING
1	5P8068	SEAL-O-RING
2	5P8429	SEAL-O-RING
1	6N1396	GASKET-OIL PAN
1	8C3089	SEAL-O-RING
12	9X7317	SEAL-FUEL SYSTEM
1	9X7371	SEAL-O-RING
12	20R0193	CYLINDER PACK AS
1	336033	SEAL-O RING
3	617540	SEAL-O RING
1	618639	SEAL-O RING
2	1123540	SEAL-O-RING
4	1178801	SEAL-O-RING
12	2303728	SEAL-FUEL SYSTEM
12	2303775	SEAL-FUEL SYSTEM
12	2323226	BEARING-ROD
1	2348937	SEAL-INTEGRAL
1	3151437	KIT-GASKET(MCH)
24	3565212	BOLT-12 POINT HD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the piston packs and the rocker shaft bolts in accordance with Disassembly and Assembly, RENR9217.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-36 mo	100.0%	0.0%	0.0%	0.0%	0.0%	100.0%