PRODUCT SUPPORT PROGRAM FOR REPLACING THE 5P-1669 BEARING IN THE TRANSMISSION OF CERTAIN 797, 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 5P-1669 BEARING IN THE TRANSMISSION OF CERTAIN 797, 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS

Usage:

REBE9302-01

Show/hide table

08Jan2013

(Revised 09Aug2013)

U-5

A-5

D-7

O-6

Show/hide table

*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 5P-1669 BEARING IN THE TRANSMISSION OF CERTAIN 797, 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS
3160 3000		PS52377

Show/hide table

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52377" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 08Jan2013 Service Letter. Changes have been made to the Title, Problem, and Affected Product.

Show/hide table

TERMINATION DATE

31Jan2015

PROBLEM

Show/hide table

The existing 5P-1669 Bearing can fail on certain 797, 797B, 797F, and 797F XQ Off-Highway Trucks. If the existing 5P-1669 Bearing fails it results in debris generation and potential transmission failure.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
797F	LAJ00141-00419
797F XQ	WSP00100-00122

Show/hide table

*****Group 2*****
797	5YW00193-00277
797B	JSM00125-00488

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	1672009	ELEMENT-HYD
1	2445644	KIT-DT GASKET
1	3186177	KIT-DT BEARING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	1672009	ELEMENT-HYD
1	2445644	KIT-DT GASKET
1	3186177	KIT-DT BEARING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

After failure, replace the 5P-1669 Bearing with a new 375-9921 Bearing.

Refer to the Service Manual if/as required.

The transmission needs to be removed from the truck in order to install the new 375-9921 Bearing. Please refer to KENR8372 Transmission Planetary-Disassemble for 797F Transmissions, RENR2577 Disassembly and Assembly for 797B Transmissions and RENR2036 Disassembly and Assembly for 797 Transmissions for further details.

Show/hide table

Image1

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-8000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-100000 hrs, 25-132 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 100.0-hour job for Group 1

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-8000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-100000 hrs, 25-132 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%