The PLE702 Network Manager is configured automatically for the services selected in the web-based service management tool in the Dealer Service Portal. Your Caterpillar dealer administrator will be notified when your device is on-line and ready to have services enabled. Once the dealer selects the desired services, the configuration will be sent over the air. The device will then be configured to provide the proper data at the proper interval for the service in the User Interface.
Consult with your dealers Product Link specialist for more details in assisting you for the right data service to meet your needs. Service starts with basic equipment management features providing hour, location monitoring, health, and utilization.
The Caterpillar dealer administrator:
- Log in to "Dealer Services Portal".
Show/hide table
Illustration 1 g03823699 - Select "My Worklist" tab. Refer to Illustration 1.
- Search for the specific asset in the "Search" box, or select the "Number of Assets" link associated with the appropriate "Work List" queue reason.
- After successfully finding and confirming proper customer ownership for the asset for which services are to be assigned, select the desired application. View the equipment in VisionLink or Product Link Web. Select the level of service the dealer or customer desires. For VisionLink, "Basic" or "Cat Essentials" is available and the level of service is the same for the dealer and customer in VisionLink. For Product Link Web, the service levels that are available are "Vitals", "Aide" (with or without "Rapid Reporting"), and "Advisor" (with or without "Rapid Reporting"). The dealer level of service can be set to a higher level of service than the customer in Product Link Web.
- When assigning a level of service to an OEM:
- Verify that the information is correct in the "Equipment Data" section and take note of the "Make Code" section.
- In the "Dealer Services Portal", verify the "Asset Type" (which is an edit-able field on the yellow ribbon) is the same as the "Make Code" in the "Equipment Data" section.
The "Make Code" and the "Asset Type" need to be the same. If the "Asset Type" is not the same, simply edit the "Asset Type" and then click the "Sync" button. Once the "Make Code" and the "Asset Type" are the same, the service level can be chosen. When the service level is chosen, the asset will show in the appropriate program, VisionLink, or Product Link Web.
For further information on the Dealer Services Portal and its functions, refer to the "Dealer Services Help Guide" located under the "Links" tab.