PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SERVICE TOOL CONNECTOR ON CERTAIN 3512C OIL WELL SERVICE ENGINES Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SERVICE TOOL CONNECTOR ON CERTAIN 3512C OIL WELL SERVICE ENGINES

Usage:

TEBE1813-00

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23Sep2014

U-549

D-494

O-469

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SERVICE TOOL CONNECTOR ON CERTAIN 3512C OIL WELL SERVICE ENGINES
1408		PI32388

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32388" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32388" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Mar2015	30Sep2015

PROBLEM

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The engine 9-pin service tool connector needs to be reworked on certain 3512C Oil Well Service Engines. The existing service tool connector has two J1939 wires switched at pins F and G. If the engine is running and a service technician connects to the engine ecm using CAT ET, the engine will go to low idle and if equipped with a CAT transmission, the transmission will shift to neutral.

AFFECTED PRODUCT

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Model	Identification Number
3512C	R1A01863-01954
3512C HD	R1S01355-01607 WF500100-00131, 133-178, 180-183, 185-188, 191-193, 196-200

PARTS NEEDED

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Qty	Part Number	Description
12	9X8243	TUBE
1	1516320	TOOL-REMOVAL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Special Instruction, REHS9575 for the rework information.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SERVICE TOOL CONNECTOR ON CERTAIN 3512C OIL WELL SERVICE ENGINES

MODELS INVOLVED - 3512C and 3512CHD

Dear Cat Product Owner:

The 9 pin service tool connector needs to be reworked on the products listed below. The service tool connector has two J1939 wires switched at pins F and G. If the engine is running and a service technician connects to the engine ecm using CAT ET, the engine will go to low idle and if equipped with a CAT transmission, the transmission will shift to neutral. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 23Sep2014 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 23Sep2014 Service Letter