PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SEISMIC CERTIFICATION LABEL ON CERTAIN ENCLOSED C27 AND C32 GENERATOR SETS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SEISMIC CERTIFICATION LABEL ON CERTAIN ENCLOSED C27 AND C32 GENERATOR SETS

Usage:

REBE9758-00

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10Jun2013

U-243

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SEISMIC CERTIFICATION LABEL ON CERTAIN ENCLOSED C27 AND C32 GENERATOR SETS
7557		PI32179

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32179" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32179" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Dec2013	30Jun2014

PROBLEM

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The seismic certification label needs to be replaced on certain enclosed C27 and C32 Generator Sets. The existing label indicates an incorrect design spectral response acceleration value. Note that this does not adversely affect the package International Building Code (IBC) certification.

AFFECTED PRODUCT

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Model	Identification Number
C27	T4Z00229, 240, 243, 247
C32	JAZ00408, 442 JSJ01716, 2036, 2144, 2199, 2967, 2972, 2988, 2994, 2997

PARTS NEEDED

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Qty	Part Number	Description
1	FILM_C27	C27 LABEL - DO NOT ORDER - SEE ACTION REQUIRED
1	FILM_C32	C32 LABEL - DO NOT ORDER - SEE ACTION REQUIRED
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The dealer Technical Communicator must contact their Caterpillar Technical Representative to receive the replacement label.

The location of this label is shown in the Image 1.

The label to be applied is dependant on the generator model, C27, or C32. Remove the existing seismic certification label and replace as indicated in the Rework Procedure.

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Image1

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SEISMIC CERTIFICATION LABEL ON CERTAIN C27 AND C32 GENERATOR SETS

MODELS INVOLVED - C27 and C32

Dear Cat Product Owner:

The seismic certification label needs to be replaced on certain enclosed C27 and C32 generator sets. The existing label indicates an incorrect design spectral response acceleration value. Note that this does not adversely affect the package International Building Code (IBC) certification. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

Please refer the dealer to their Service Letter dated 10Jun2013 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 10Jun2013 Service Letter

Rework Procedure

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Remove the existing seismic certification label. An example of the label is shown in Image1.1.1.