PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE WINDING LEADS ON CERTAIN C32 GENERATOR SETS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE WINDING LEADS ON CERTAIN C32 GENERATOR SETS

Usage:

REBE8816-03

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30Aug2012

(Revised 09May2014)

U-465

A-368

D-397

O-428

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE WINDING LEADS ON CERTAIN C32 GENERATOR SETS
4460 4450		PI10905

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10905" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10905" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:	This Revised Service Letter replaces the 30Aug2012 (Revised 27Jan2014) Service Letter. Changes have been made to the Affected Product.

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PROBLEM

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The winding leads need to be inspected on certain C32 Generator Sets that are equipped with 12-lead 1400 frame SR5 generators. The existing winding leads can be mislabeled and therefore not allow for a proper reconfiguration. If reconfigured and the generator is operated, severe generator damage and potential fire can result. This may, in conjunction with other factors or circumstances, result in a risk of personal injury or death.

AFFECTED PRODUCT

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Model

Identification Number

C32

JAZ00219, 221-228, 230, 234, 252, 255, 258-259, 261-263, 282-285, 287, 292-293, 296-297, 299-303, 310-313, 316-319, 324, 326, 332, 389, 393, 431, 433-436, 447-448, 450, 452-453, 462, 574-583, 640, 873, 875, 918, 997-998, 1005, 1007-1008, 1014-1015, 1091, 1178, 1181-1183, 1191, 1207, 1212-1215, 1266-1267, 1270, 1280-1281, 1332, 1335, 1337, 1340, 1394-1396, 1400-1401, 1405, 1611-1612, 1614

JSJ00690-00694, 706-710, 731, 765-766, 796-800, 914-916, 948-953, 1028-1036, 1039-1042, 1044-1052, 1060-1063, 1070-1071, 1079, 1086-1090, 1096-1101, 1116-1117, 1297-1306, 1556, 1642-1643, 1767, 1769-1776, 1778, 1780-1784, 1794, 1796-1806, 1810-1812, 1814-1818, 1848-1851, 1902, 1928, 1933-1934, 1936-1940, 1942, 1944-1948, 1950-1951, 2064-2065, 2067-2068, 2073, 2130-2133, 2137, 2178, 2207, 2210, 2216-2217, 2320, 2324-2325, 2329-2332, 2335-2337, 2536, 2548, 2552-2553, 2556-2559, 2562-2567, 2572-2573, 2585, 2590-2591, 2597, 2692-2693, 2699-2701, 2754, 2759, 2806-2807, 2810, 2845, 2852

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Refer to Special Instruction, REHS7331, "Procedure for Identifying Mislabeled Leads on 12-Lead 1400 Frame SR5 Generators", in order to verify proper labeling of generator leads. If generator leads are found to be mislabeled, please have your dealer Technical Communicator submit a Global Dealer Solution Network (GDSN) Service Technical support request for further instruction on identifying the correct lead pairs for relabeling. Please include detailed results from the lead inspection in the support request.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 4.0-hour job
If after review of GDSN Service Technical support request inspection information, a repair is confirmed to be required, an additional 4 hours will be allowed to make repairs as instructed by GDSN.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE WINDING LEADS ON CERTAIN C32 GENERATOR SETS

MODELS INVOLVED - C32

Dear Caterpillar Product Owner:

The generator winding leads need to be inspected on the products listed below. The existing winding leads can be mislabeled and therefore not allow for a proper reconfiguration. If reconfigured and the generator is operated, severe generator damage and potential fire can result. This may, in conjunction with other factors or circumstances, result in a risk of personal injury or death.

You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible. Please refer the dealer to their Service Letter dated 30Aug2012 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 30Aug2012 Service Letter