Instructions to Obtain and Upload a Warranty Report File for C4.4 through C32 Tier 4 Interim Engines {0336, 7772} Caterpillar

Articulated Truck

725C (S/N: TFB1-UP)

730C (S/N: TFF1-UP)

730C EJECTOR (S/N: TFH1-UP)

735B (S/N: T4P1-UP)

735C (S/N: TFJ1-UP)

740B (S/N: T4R1-UP)

740B EJECTOR (S/N: T4S1-UP)

740C EJECTOR (S/N: TFN1-UP)

745C (S/N: TFK1-UP)

Asphalt Paver

AP1055E (S/N: TJF1-UP)

Electric Power Generation

C13GENSET (S/N: X3M1-UP)

C6.6 GEN SET (S/N: N6D1-UP; MRW1-UP)

Engine

C13 (S/N: N3F1-UP; T4F1-UP; KWJ1-UP)

C15 (S/N: N5F1-UP; ENG1-UP; LDN1-UP; TXY1-UP)

C18 (S/N: N8F1-UP; BDN1-UP; RDP1-UP)

C4.4 (S/N: 4481-UP)

C6.6 (S/N: 6671-UP)

Excavator

320E (S/N: SXE1-UP; WBK1-UP; NAZ1-UP)

323E (S/N: RAP1-UP; TDW1-UP)

324E (S/N: KTE1-UP; LDG1-UP; PNW1-UP)

329E (S/N: RLD1-UP; WJK1-UP; TST1-UP; PLW1-UP; RDX1-UP; PTY1-UP)

336E (S/N: YCE1-UP; YEP1-UP; BZY1-UP)

349E (S/N: DGE1-UP; TFG1-UP; KCN1-UP; KFX1-UP; MPZ1-UP)

Forest Machine

568 (S/N: BRB1-UP)

Generator Set

C15 GEN SET (S/N: T4A1-UP; C5E1-UP; X5M1-UP; X4R1-UP)

C27 GEN SET (S/N: DWB1-UP; N1B1-UP; T4Z1-UP)

Industrial Engine

C13 INDUSTRIAL (S/N: RRA1-UP)

C27 INDUSTRIAL (S/N: RAM1-UP)

C32 INDUSTRIAL (S/N: NST1-UP)

C7.1 (S/N: 7701-UP)

C9.3 (S/N: CS91-UP; SSE1-UP; C9N1-UP)

Landfill Compactor

836K (S/N: TWZ1-UP)

Motor Grader

120M Series 2 (S/N: R9N1-UP; R9W1-UP)

12M Series 3 (S/N: N9P1-UP; N9R1-UP)

12M Series II (S/N: R9R1-UP)

140M Series 2 (S/N: M9D1-UP; M9J1-UP)

140M Series 3 (S/N: N9G1-UP; N9M1-UP)

14N (S/N: N9X1-UP)

160M Series 2 (S/N: M9E1-UP; M9K1-UP)

160M Series 3 (S/N: N9L1-UP; N9T1-UP)

16M Series 3 (S/N: N9Y1-UP)

Off-Highway Truck/Tractor

770G (S/N: RMA1-UP; KDH1-UP)

772G (S/N: RME1-UP; KEX1-UP)

Power Module

C32 POWER MODUL (S/N: MED1-UP)

Quarry Truck

773G (S/N: JWS1-UP)

775G (S/N: MJS1-UP)

Road Reclaimer/Soil Stabilizer

RM-500 (S/N: ASW1-UP)

Track-Type Tractor

D11T (S/N: JEL1-UP)

D3K2 (S/N: KLL1-UP)

D6T (S/N: KSB1-UP; ZJB1-UP; SLJ1-UP; GMK1-UP; KMR1-UP; WES1-UP; TMY1-UP; HTZ1-UP)

D7E (S/N: HKA1-UP; TJA1-UP; SSH1-UP; TAN1-UP)

D8T (S/N: AW41-UP; FMC1-UP; MLN1-UP; FCT1-UP)

D9T (S/N: REX1-UP)

Wheel Dozer

834K (S/N: TWY1-UP)

854K (S/N: H8M1-UP)

Wheel Loader

950K (S/N: R4A1-UP)

962K (S/N: X4T1-UP)

966K (S/N: PBG1-UP; TFS1-UP)

966M (S/N: KJP1-UP)

972K (S/N: PEM1-UP; Z4W1-UP)

972M (S/N: A8P1-UP)

980K (S/N: W7K1-UP; GTZ1-UP)

980M (S/N: KRS1-UP)

982M (S/N: K1Y1-UP)

988K (S/N: TWX1-UP)

992K (S/N: 8801-UP)

Wheel Tractor-Scraper

621H (S/N: DBK1-UP)

621K (S/N: WTA1-UP)

623H (S/N: DBF1-UP)

627H (S/N: DBW1-UP)

627K (S/N: WTC1-UP)

Introduction

This Special Instruction provides the information needed to obtain a warranty report file.

Warranty Report Upload

Preliminary Information

Note: The Warranty Report file is NOT required to obtain warranty payment on the products listed in this publication. The main purpose is to provide Caterpillar with additional information when helping dealers resolve issues through DSN or CPI.

Starting with Cat ET 2010B v1.0, the Cat ET download process has been automated:

When PC is connected to Internet:

• The warranty report file will be uploaded to SIMSi from Cat ET.

When PC is not connected to Internet:

• The warranty report file can be saved to a common location on the PC.

• File can be manually loaded to SIMSi"Add Service Image" or other systems such as DSN when the file is saved to the users PC similar to the Product Status Report.

Making the Report

Illustration 1	g02456606

When a Tier 4 engine is detected by Cat ET, the user can start a warranty report by clicking "Yes" in the dialog box.

Illustration 2	g02456657

• Also by clicking the Warranty Report icon (1) on the tool bar anytime while connected.

• The Warranty Report icon (1) will be grayed out if Cat ET is not connected to a Tier 4 engine.

Show/hide table

Illustration 3	g02456762

1. To start the process, the field "Dealer Code where repair performed" (2) is required and must be populated. It is also beneficial to include as much information in the other fields, however, it is not required.

2. To download information from the ECM, click "Next" (3) .

Illustration 4	g02456816

A progress bar (4) will display indicating the status of the ECM download

Illustration 5	g02456888

• Cat ET will display a list of successful downloaded segments (5) to be included in the report.

• To continue the Warranty Report process, click on "Next" .

Illustration 6	g02456956

• The user can include Cylinder Cutout test results.

• To attach a Cylinder Cutout result file, click the paperclip (6) next to the description of the file and navigate to the saved location.

• To continue the Warranty Report process, click on "Next" .

Illustration 7	g02456985

• Additional files may also be attached to the report.

• The description field (7) can be populated with a brief description of the file being attached.

• Navigate to the file by clicking the paperclip (8). Multiple files may then be attached to the report.

• To continue the Warranty Report process, click on "Next" .

Illustration 8	g02457036

• Summary Information displays the information that will be submitted to SIMSi.

• To submit a report to Caterpillar, click the "Submit Report" button (9).

Illustration 9	g02457056

• To save the report to your local hard drive or share drive, click the "OK" button .

Illustration 10	g02457077

• To submit a report to Caterpillar, click the "OK" button.

Illustration 11	g02457096

• A progress bar will display indicating the status of the report upload to SIMS.

Illustration 12	g02457097

• After a successful upload to SIMS, Cat ET will notify the user.

Illustration 13	g02457100

• To view all reports submitted to SIMS on specific computer, click on the "History" button (10).

Illustration 14	g02457102

• Submission History displays successful and failed report uploads to SIMS

• A failed report upload will be followed by a brief description (11) of why the report failed.

• Selecting the check box (12) next to report and then clicking "Resubmit" (13), will transmit the report to SIMS.

Illustration 15	g02459179

From the Warranty Report screen, a user may also:

• Create a New Report.

• Open a previously saved report.

• Save a report in process.