PRODUCT SUPPORT PROGRAM FOR REWORKING THE STICK AND BOOM CONTROL VALVE ON CERTAIN 303C CR, 303.5C CR, 304C CR, AND 305C CR EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE STICK AND BOOM CONTROL VALVE ON CERTAIN 303C CR, 303.5C CR, 304C CR, AND 305C CR EXCAVATORS

Usage:

REBE4840-00

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06Apr2009

U-132

D-111

O-115

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REWORKING THE STICK AND BOOM CONTROL VALVE ON CERTAIN 303C CR, 303.5C CR, 304C CR, AND 305C CR EXCAVATORS
5464 5051		PS51645

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51645" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2010

PROBLEM

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The stick may have poor control during certain movements on certain 303C CR, 303.5C CR, 304C CR, and 305C CR Excavators. The boom-up stick movement may be "jerky" when extending or retracting the stick passes the vertical position.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
304C CR	FPK00217, 234-235, 243, 460, 475, 706, 710, 767, 1053, 1236, 1268, 1286, 1298, 1366, 1386, 1388, 1557, 1636, 1688, 1964, 1990, 2107, 2123, 2127, 2223, 2234, 2528, 2569, 2596, 2783, 3044, 3314, 3363, 3424, 3428, 3431, 3535, 3589, 3591-3592, 3599-3602, 5012, 5252, 5257, 5377, 5493-5494, 5727

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*******Group 2*******

305C CR

HWJ00230, 433, 547, 591, 627, 770, 808, 854-855, 866, 913, 1038-1039, 1079, 1111, 1132, 1229, 1279, 1326, 1335, 1350, 1459, 1470, 1553, 1563, 1587, 1719, 1739, 1741, 1904, 1979, 1999-2000, 2032, 2056, 2094, 2145, 2236, 2325, 2341, 2357, 2496-2497, 2634, 2710, 3039, 3041-3042, 3045, 3126, 3152, 3157, 3163, 3182, 3186, 3190, 3241, 3246, 3291, 3384, 3386, 3409, 3411, 3496-3499, 3501, 3522, 3526, 3559

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*****Group 3*****
303C CR	BXT00208, 260, 587, 808, 919-924, 1037, 1063, 1155, 1192-1193, 1527, 1531-1533, 1617-1619, 1714, 1769, 1786, 2085, 2088, 2115, 2129, 3061, 3163-3170, 3250-3252, 3255, 3730, 3798, 4144

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*****Group 4*****
303.5C CR	DMY00296, 311, 469, 600, 810, 1274, 1295, 1297, 1302-1303, 1342, 1842, 1845, 1857, 2741, 2855, 2878-2882, 2982

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3374977	KIT GP-SPOOL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3374979	KIT GP-SPOOL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3339454	KIT GP-SPOOL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	3339457	KIT GP-SPOOL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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New spools are listed in the parts needed. Installation of the new spools will improve the controllability of the machine. Refer to Special Instruction, REHS3341, for the rework procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-99999 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-99999 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-99999 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-99999 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%