Assigned View May Not Get Deleted With Ownership Change in Cat® Product Link (PL) Web {7606} Caterpillar

Machine Control and Guidance Products

PRODUCT LINK (S/N: PL11-UP; PL21-UP; PL51-UP; PL61-UP)

Introduction

The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.

Problem

Assigned view may not get deleted with ownership change in Cat^® Product Link (PL) web. When dealer creates an assigned view and then changes the ownership in Equipment Data, the assigned view is not being removed on the asset.

Solution

Caterpillar is aware of this problem, but a permanent repair has not been identified. As an interim action, dealers should remove all view assignments prior to making ownership changes.

If the change of ownership has already been made, have the dealership create a System Technology Service Request (SR) and reference this publication in the description field. Also mention the steps taken until now along with serial number, product ID, and screenshots if any prior submitting to Caterpillar.