PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS
Usage:
TEBE2710-13
Show/hide table
| 13Apr2015 |
| (Revised 13Mar2017) |
U-174
A-294
D-347
O-352
Show/hide table
| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS |
|
| 7620 7610 7606 | PS44704 |
|
Show/hide table
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44704" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
Show/hide table
| NOTE: | This Revised Service Letter replaces the 13Apr2015 (Revised 07Sep2016) Service Letter. Changes have been made to the Affected Product. |
Show/hide table
TERMINATION DATE |
| 31Mar2017 |
PROBLEM
Show/hide table
| The 2G network that the cellular Product Link devices are on will be no longer available in October 2016. All devices will stop reporting after this date. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| *******Group 1******* | |
| AP-1055D | FAC00839 |
| AP-555E | A5D00318, 333 |
| AP-655D | GNZ00349, 398, 517 |
| AP1000E | T1F00239, 272 |
| AP1000F | AC400128-00130, 138-139 |
| AP1055F | TJ500161, 164, 166-167, 169, 182, 190, 192, 198, 210-211, 216, 219, 225 |
| AP655F | P6500100-00101 |
| CB22B | 41900135, 150, 154-155, 169, 171, 173, 176 |
| CB24B | 42000152, 166, 187, 197, 239-241, 243-244, 247, 254-255, 260-261, 263, 265-268, 271-272, 283-284, 287-288, 309, 317, 321-323, 333, 336-337, 341, 388, 396-397, 423, 427-429, 433, 436, 439-440, 446-449, 455, 457, 461, 469, 472-473, 476, 487, 490-492, 501-502, 504-509, 528-530, 532, 534-541, 543, 545-547, 550-551, 563, 586 |
| CB34B | 42300134, 136, 138-140, 144-145, 155, 177, 180, 184-185, 187-189, 210, 222-223, 243, 248, 250, 252-254, 259-261, 264, 270-271, 273-274, 283 |
| CB34B XW | 42500108, 116-119, 129, 131-132, 140, 142 |
| CC24B | 42100100, 104-105, 108, 111, 118, 123 |
| CC34B | 32400102-00105, 110-113, 119, 125, 130-131, 141 |
| CP44 | MPC00278, 280, 282, 302, 317, 319, 321-322, 327-328 |
| CP54B | CPX00159-00161 |
| CP56B | LHC00413-00414, 416-417, 423, 426, 429, 431, 450, 453, 455-456, 465-466, 468-470, 472-475, 486, 500, 502, 508, 511-512, 514, 516-519, 522-524, 526-527, 529-533, 539, 544, 546, 556-557, 564-565 |
| CS44 | M4C00597, 599, 608, 622, 624, 662-663, 692-693, 695, 697-698 |
| CS54 | C5R00272 |
| CS54B | L4H00354, 366, 372, 412-413, 419, 423-424, 448, 458, 533, 570 |
| CS56B | L8H00636, 655-657, 684, 686, 698, 770-771, 794, 796, 798, 801, 805, 836-841, 847, 855, 862-866, 868-869, 872-875, 877 |
| CS74B | LCB00114 |
| RM-300 | BWR00625, 661, 668, 686 |
Show/hide table
| *******Group 2******* | |
| 525C | 52500780, 1145, 1665 |
| 525D | GKP00150 |
| 535C | 53500708 |
| AP-1000D | EAD00328 |
| AP-1055D | FAC00631, 682, 956 |
| AP-555E | A5D00311, 326-327, 336 |
| AP-655D | GNZ00276, 297, 309, 455, 496, 499, 508, 510, 512-514, 519 |
| AP1000E | T1F00188, 240-241, 246-247, 265, 271, 276, 278 |
| AP1000F | AC400101-00102, 105, 109-110, 119-123, 126-127, 132-134, 136-137, 140-143, 145-146, 148, 150, 153-156, 158-161, 168-170, 173, 178, 180 |
| AP1055F | RLM00101 TJ500101-00103, 117-118, 120, 132, 135, 143-144, 146-149, 155, 159-160, 163, 165, 171-174, 183-184, 186, 189, 193-197, 199, 202, 204, 206, 226, 228-230, 237-238, 246-248, 253, 255, 257-258, 266, 270, 274-279 |
| AP600F | AP600100 |
| CB24B | 42000335 |
| CS44 | M4C00244 |
| CS54 | C5R00164, 217, 277 |
| CS56B | L8H00640, 881 |
| CS74B | LCB00119 |
| PM-200 | P1C00503 |
| PM-201 | PNM00275, 285-286, 291 |
| RM-300 | BWR00396, 432 |
| RM500B | MB900100-00104, 106, 109-113, 115-116, 119-121, 128-129, 133 |
Show/hide table
| *******Group 3******* | |
| 325D FM HEEL | C8L01618 |
Show/hide table
| *******Group 4******* | |
| CP56 | C5P00225, 390, 434 |
| CS56 | C5S00545, 594, 606, 608, 614 |
Show/hide table
| *******Group 5******* | |
| CP56 | C5P00338 |
| CS56 | C5S00278-00279, 285, 569, 605, 733, 738 FCS00196 |
Show/hide table
| *******Group 6******* | |
| AP-600D | TFZ00330 |
| AP255E | D8A00235-00236, 258, 291 |
| CB44B | NSL00147-00148, 150, 152, 164, 167-168, 194-195, 198, 205, 208-212 |
| CB54 | JLM00888 K3J00109-00111, 126-133, 135, 139, 143, 145, 155, 158-159, 198, 201, 203-204, 208, 216-217, 219, 221-222, 225-226, 228, 230 |
| CB54B | LXD00205, 218, 232-233, 235, 237-238, 240-242, 244-246, 248, 250-253, 259, 262, 268-269, 288, 302 |
| CB64 | CB500126, 128, 140, 170, 179-180, 189, 193, 196, 198, 203, 238, 246-250, 252 |
| CD54B | GRT00102, 133 |
| CW14 | LTJ00198, 203, 205-208, 250-251, 253, 278, 283, 287-288, 294 |
Show/hide table
| *******Group 7******* | |
| AP-600D | TFZ00331 |
| CB54 | JLM00110, 809 |
| CD54B | GRT00105 |
Show/hide table
| *******Group 8******* | |
| 420F IT | JWJ00791, 1048 |
| 420F ST | SKR00194, 3146 |
Show/hide table
| *******Group 9******* | |
| 416E ST | BWC00264 |
| 416F ST | KSF00965, 1023 |
| 450E | EBL00216 |
Show/hide table
| *******Group 10******* | |
| 420F IT | JWJ02096 |
| 430F IT | RGS00372 |
Show/hide table
| *******Group 11******* | |
| 416F ST | KSF00988 |
| 450E | EBL00163 |
Show/hide table
| *******Group 12******* | |
| C4.4 | XRA00100, 102, 104, 106, 108-111, 128-129, 134-135, 142, 145-147, 192, 208-209, 212 XRB00100-00101, 104-106, 108-109, 111-115, 117, 119-124, 126-131, 133, 135, 149-156, 158-160, 162, 165-167, 170, 173-180, 193, 199 |
Show/hide table
| *******Group 13******* | |
| AP1055E | TJF00107, 254, 333-334, 337, 354, 365-367, 370-372, 378-379, 382, 397-398, 400, 407, 413, 417-418, 420, 426, 429-430, 441-442, 445 |
Show/hide table
| *******Group 14******* | |
| AP1055E | TJF00355, 385, 414, 434 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| *******Group 1******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 2 | 8T4183 | BOLT-HEX HEAD (If Needed) |
| 2 | 8T4223 | WASHER-HARD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2602229 | BRACKET AS (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | SOFTWARE1 | Engine Software (If Needed) |
| 1 | SOFTWARE2 | Transmission Software (If Needed) |
| 1 | SOFTWARE3 | Machine Software (If Needed) |
| 1 | SOFTWARE4 | Implement Software (If Needed) |
| 1 | SOFTWARE5 | Monitor Software (If Needed) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 5******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | SOFTWARE1 | Engine Software (If Needed) |
| 1 | SOFTWARE2 | Transmission Software (If Needed) |
| 1 | SOFTWARE3 | Machine Software (If Needed) |
| 1 | SOFTWARE4 | Implement Software (If Needed) |
| 1 | SOFTWARE5 | Monitor Software (If Needed) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 6******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 7******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 8******* | ||
| 2 | 8T4205 | WASHER-HARD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 2 | 1293178 | LOCKNUT-THIN |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 3315528 | BRACKET AS (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 9******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 10******* | ||
| 2 | 8T4205 | WASHER-HARD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 2 | 1293178 | LOCKNUT-THIN |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 3315528 | BRACKET AS (If Needed) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 11******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | 4809645 | PL641 Cellular Radio Kit (12V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 12******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 13******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 2705459 | BRACKET (If Needed) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 14******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 2705459 | BRACKET (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4674161/">4674161) |
| 1 | 4674161 | PL641 Cellular Radio Kit (24V) |
| 1 | SOFTWARE1 | Engine Software (If Needed) |
| 1 | SOFTWARE2 | Transmission Software (If Needed) |
| 1 | SOFTWARE3 | Machine Software (If Needed) |
| 1 | SOFTWARE4 | Implement Software (If Needed) |
| 1 | SOFTWARE5 | Monitor Software (If Needed) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
Show/hide table
| NOTE: This program provides for upgrade of Product Link cellular systems from 2G service to 3G service in North America, Costa Rica, and Honduras. If a machine in the Affected Product is no longer operating in North America, Costa Rica, or Honduras, this program does not apply. Replace the cellular device (PL421 or PL522) with a new telematics device (PL241, PL641, or PLE641). Caterpillar Electronic Technician (ET) 2014C and VIMSpc 2011A or newer should be used to perform any software updates. Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update. Refer to the attached Rework Procedures. |
Show/hide table
SERVICE CLAIM ALLOWANCES
Show/hide table
| *******Group 1******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 1 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 2******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 2 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 3******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 3 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 4******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 4 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 5******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 5 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 6******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 6 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 7******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 7 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 8******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 8 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 9******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 9 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 10******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 10 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 11******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 11 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 12******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 12 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
Show/hide table
| *******Group 13******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 13 | ||||||
Show/hide table
| *******Group 14******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 4.0-hour job for Group 14 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Group Number 1 Group Number 2 Group Number 3 Group Number 6 Group Number 7 Group Number 8 Group Number 9 Group Number 10 Group Number 11 Group Number 12 |
| NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution. Before going to the Customer Site: 1. Refer to the proper installation instructions as shown in Image 1.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended. . |
 |
| Image1.1.1 |
| Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio. Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for config files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation. 2. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager: . |
 |
| Image1.2.1 |
| Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update. At the machine: 3. Perform installation instructions (see Image 1.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended. 4. Make sure to follow the entire process until the device performs a successful communication check. 5. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine. 6. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR). 7. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation. 8. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store. 9. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl Note: The wait time may vary during different times of the day. Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process. |
| Group Number 4 Group Number 5 |
| NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution. Before going to the Customer Site: 1. Refer to the proper installation instructions as shown in Image 2.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended. . |
 |
| Image2.1.1 |
| Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio. 2. Please check the parts required very carefully for each machine. Some machines may require a software update to go along with the Telematics upgrade. If the software is not updated as well, then the claim may be rejected. Research the machine prefix in SIS and take a look at all associated service magazines and service letters that have been published. 3. Search the machine serial number in SIS and download all of the ECM flash files. Note: These ECM flash files can be downloaded individually or as a single package in SIS. Cat ET version 2013B or later is required to use the flash file package feature in WinFlash. Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for config files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation. 4. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager: . |
 |
| Image2.2.1 |
| Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update. At the machine: 5. Perform installation instructions (see Image 2.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended. 6. Make sure to follow the entire process until the device performs a successful communication check. 7. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine. 8. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR). 9. After the PSR is finished, save an ECM replacement file for every single ECM. Go to Service -> Copy Configuration -> ECM replacement. Select Load from ECM for each ECM, and save each configuration to a secure location. 10. After all of the ECM replacement files have been saved, apply the flash files to the individual Product Link, engine, transmission, machine, implement, and monitor ECM's as needed using Winflash. Note: Cat ET version 2013B or later is required to use the flash file package feature in WinFlash. . |
 |
| Image2.3.1 |
| 11. Once the flash process is completed, reprogram the ECMs with the previously saved ECM replacement files. Go back to Service -> Copy Configuration -> ECM Replacement, and load each ECM replacement file separately. Then select the Program ECM option at the bottom left and apply the configuration to the correct ECM. 12. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation. 13. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store. 14. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl Note: The wait time may vary during different times of the day. Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process. |
Caterpillar Information System:
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS VERIFICATION / SERIAL NUMBER LABELS AND REWORKING THE FILTERS FOR DIRECTIONAL FLOW REQUIREMENTS ON CERTAIN DIESEL PARTICULATE FILTERS SOLD INTO CALIFORNIA IN THE YEARS 2010 THROUGH 2013 PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EMISSIONS VERIFICATION / SERIAL NUMBER LABELS AND REWORKING THE FILTERS FOR DIRECTIONAL FLOW REQUIREMENTS ON CERTAIN DIESEL PARTICULATE FILTERS SOLD INTO CALIFORNIA IN THE YEARS 2010 THROUGH 2013
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE SOFTWARE AND POSSIBLY ADDING A SENSOR ON CERTAIN PETROLEUM C32 ENGINES PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE SOFTWARE AND POSSIBLY ADDING A SENSOR ON CERTAIN PETROLEUM C32 ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE SOFTWARE AND ADDING A SENSOR C27 PETROLEUM ENGINES PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE SOFTWARE AND ADDING A SENSOR C27 PETROLEUM ENGINES
PRODUCT SUPPORT PROGRAM FOR REPAIRING THE ENGINE JACKET WATER LINE LEAKS ON CERTAIN PM3516 POWER MODULES PRODUCT SUPPORT PROGRAM FOR REPAIRING THE ENGINE JACKET WATER LINE LEAKS ON CERTAIN PM3516 POWER MODULES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE VIBRATION DAMPER ON CERTAIN C175-16 PETROLEUM ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE VIBRATION DAMPER ON CERTAIN C175-16 PETROLEUM ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN 3516C, AND C175-16 GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN 3516C, AND C175-16 GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN RETROFIT SELECTIVE CATALYTIC REDUCTION SYSTEMS PRODUCT IMPROVEMENT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN RETROFIT SELECTIVE CATALYTIC REDUCTION SYSTEMS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER TEMPERATURE CONTROL VALVE MOTOR MOUNT ASSEMBLY ON CERTAIN C175-16 LOCOMOTIVE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE WATER TEMPERATURE CONTROL VALVE MOTOR MOUNT ASSEMBLY ON CERTAIN C175-16 LOCOMOTIVE ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EXHAUST MANIFOLD BRACKET FASTENING HARDWARE, RELOCATING THE PRELUBE PUMP, AND REPAIRING RADIATOR COOLANT LEAKS ON CERTAIN PMG3516C POWER MODULES (XQ1475G POWER MODULES)- MULTIPLE REPAIRS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EXHAUST MANIFOLD BRACKET FASTENING HARDWARE, RELOCATING THE PRELUBE PUMP, AND REPAIRING RADIATOR COOLANT LEAKS ON CERTAIN PMG3516C POWER MODULES (XQ1475G POWER MODULES)- MULTIPLE REPAIRS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 4350019 ROD ASSEMBLIES ON CERTAIN WS305 XD WELL STIMULATION PUMPS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 4350019 ROD ASSEMBLIES ON CERTAIN WS305 XD WELL STIMULATION PUMPS
PRODUCT SUPPORT PROGRAM FOR A MISSING SHIPPED LOOSE 150-1240 OIL PRESSURE SWITCH ON CERTAIN G3508, G3508B, G3512B, G3516, AND G3516B ENGINES PRODUCT SUPPORT PROGRAM FOR A MISSING SHIPPED LOOSE 150-1240 OIL PRESSURE SWITCH ON CERTAIN G3508, G3508B, G3512B, G3516, AND G3516B ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUSES ON CERTAIN PMG3516C (XQ1475G) POWER MODULES PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUSES ON CERTAIN PMG3516C (XQ1475G) POWER MODULES
PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE AIR COMPRESSOR ON CERTAIN C12 TRUCK ENGINES PRODUCT SUPPORT PROGRAM FOR REWORKING THE AIR COMPRESSOR ON CERTAIN C12 TRUCK ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS, AND POSSIBLY REPAIRING THE ENGINE FOLLOWING TURBOCHAR PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS, AND POSSIBLY REPAIRING THE ENGINE FOLLOWING TURBOCHAR
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ECM SOFTWARE ON CERTAIN C7.1 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ECM SOFTWARE ON CERTAIN C7.1 INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 390-7470 ELBOW ON CERTAIN 3512B, 3512C, 3516C MARINE ENGINES, 3516C GENERATOR SETS, AND PM3516C POWER MODULES PRODUCT SUPPORT PROGRAM FOR REPLACING THE 390-7470 ELBOW ON CERTAIN 3512B, 3512C, 3516C MARINE ENGINES, 3516C GENERATOR SETS, AND PM3516C POWER MODULES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEIF CONTROLLER ON CERTAIN PMG3516C (XQ1475G) POWER MODULES PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEIF CONTROLLER ON CERTAIN PMG3516C (XQ1475G) POWER MODULES
PRODUCT SUPPORT PROGRAM FOR REPAIRING RADIATOR COOLANT LEAKS ON CERTAIN PMG3516C GENERATOR SETS (XQ1475G POWER MODULES) PRODUCT SUPPORT PROGRAM FOR REPAIRING RADIATOR COOLANT LEAKS ON CERTAIN PMG3516C GENERATOR SETS (XQ1475G POWER MODULES)
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEIF CONTROLLER ON CERTAIN PMG3516C (XQ1475G) POWER MODULES PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEIF CONTROLLER ON CERTAIN PMG3516C (XQ1475G) POWER MODULES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 345-1117 EMERGENCY STOP HARNESS ON CERTAIN C3.3, C4.4, AND C7.1 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 345-1117 EMERGENCY STOP HARNESS ON CERTAIN C3.3, C4.4, AND C7.1 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EMISSIONS LABEL AND THE ENGINE SERIAL NUMBER LABEL ON CERTAIN 3116 AND 3126 REMAN MARINE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE EMISSIONS LABEL AND THE ENGINE SERIAL NUMBER LABEL ON CERTAIN 3116 AND 3126 REMAN MARINE ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A ENGINE FUEL LINE GUARD SUPPORT STUD ON CERTAIN C6.6 GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A ENGINE FUEL LINE GUARD SUPPORT STUD ON CERTAIN C6.6 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER CORE ON CERTAIN 3516B, AND 3516C MARINE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER CORE ON CERTAIN 3516B, AND 3516C MARINE ENGINES