Usage:
30Apr2019 |
(Revised 24May2019) |
Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121 SATELLITE RADIOS ON CERTAIN CATERPILLAR PRODUCTS |
|
7606 7610 7620 753S 0372 7565 1000 7000 | PS46245 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46245" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 30Apr2019 (Revised 10May2019) Service Letter. Changes have been made to the Affected Product, Parts Needed, and Rework Procedure. |
TERMINATION DATE |
31Dec2019 |
PROBLEM
PL121/321s will stop sending data after July 28th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
120G | 2AB00023 87V07373 |
120H | 5FM05066, 6340 CAF00537, 563, 644 |
12G | 61M11745, 14904, 15920 |
12H | 12500183, 190 4ER01251 4XM02150, 2338, 2588 AMZ00678, 1008, 1147, 1239, 1294 CBK00355, 907, 1294, 1304, 1364, 1380, 1465, 1475, 1596, 1696, 1723 XZJ00384 |
12M | B9F00080, 86, 117, 119, 156 |
140G | 72V03385, 12956 |
140H | 2ZK01785, 5113, 7021, 7161-7162 5HM03002, 3175, 3710, 3716, 3735, 3826 APM01442, 1901, 2173, 2711 CCA01076, 1936, 2019, 2022, 2051, 2267, 3045, 3050, 3075, 3101, 3390, 3914, 3919 XZH01241, 1246-1247, 1317, 1319, 1321, 1323, 1452, 1455, 1461, 2167 |
140M | B9D00328, 806, 824 B9M00319 |
143H | 1AL00602 APN00987, 1000, 1012 |
14H | 7WJ00840 ASE01638, 1897, 2050, 2088 |
14M | B9J00230 |
160H | 2FM01067, 1070 9EJ00293 |
16H | 6ZJ00108, 115 |
561C | 92J00576 |
561D | 54X00669 |
561M | 1KW00176, 251 |
572G | 40U00589 8PC00608 |
572R | 2HZ00319 |
572R II | DSC00222-00223 |
950G | 2JS01503 5FW01643 |
950G II | AXX00591, 833, 1347, 1759, 1825 AYB00658 AYS00542 BAA00830 |
950H | K5K00183, 218, 971, 1043, 1048, 1223, 1300, 1375, 1807 |
953C | 2ZN05015 BBX01046, 1327, 2063, 2681, 2774, 2906 |
953D | LBP00359 |
962G II | BAD00494 |
962H | J6J00234, 249 K6K00132, 175, 194 |
963C | BBD00726, 2825 |
966E | 99Y04234 |
966F | 8BG02583 |
966G | 3SW00613 3ZS00355 |
966G II | ANT00244 ANZ00416, 675, 835, 1359 AXJ01423, 1878, 2327, 2928 AXL00346, 612 |
966H | A6D00425, 1084, 1195 A6J00715 |
970F | 7SK00842 |
972G | 7LS00269, 439, 447 |
972G II | AWP00456 |
972H | A7D00306, 506 A7J00180 |
973 LGP | 86G03398 |
980F | 8CJ01309 8JN00329 |
980G | 2KR01803, 2591, 2898, 3206, 4138 |
980G II | AWH01475, 1897 |
980H | A8J00210 JMS00351, 1114, 1198, 1372, 1585, 1769, 1849, 2123, 2233, 2235, 2360, 2510, 2568, 2783-2785, 2951, 3088 |
980K | W7K01023 |
D5M LGP | 3DR00230 |
D5M XL | 6GN00283 |
D5N LGP | AKD01585 |
D5N XL | AGG00522, 719, 1092, 1642 |
D6D | 9FK00793 |
D6G | 2MJ01308 |
D6K LGP | DHA00658 |
D6K XL | FBH00587, 810 |
D6N LGP | ALR00231 ALY02724, 2787, 3104 DJY00549, 693 |
D6N XL | AKM00388, 643, 2144, 2274, 2356, 2392 CBJ00491 DJA00638 |
D6R | 3ZN00807, 809 |
D6R II LGP | ADE01059 BPZ00546 |
D6R II XL | AAX00755 |
D6R II XW | AEP00648 |
D6R III LGP | WRG00246 |
D6R III XL | GJB00319, 768, 806, 1020 |
D6R III XW | MRT00259 |
D6R IIIP LGP | WCB00113 |
D6R LGP | 4TR01115 |
D6R XL | 5LN03614 5RR00701 |
D6R XR | 7DR00607 |
D6T | JHB00268 |
D6T XL | LAY00714, 892, 944, 1183 |
D6T XW | SKL00309, 348 |
D7G | 72W00534 |
D7H | 5BF04173, 6219 |
D7R | 5MR00365 |
D7R II | BRM00539 |
D7R II XR | AGN01841 |
D8L | 53Y00787 |
D8N | 5TJ00637, 1973, 75008 9TC04979 |
D8R | 7XM01991, 2365, 3025, 3091, 3238, 4063, 4448, 4475, 5057, 5107, 5196, 75016 9EM01062 |
D8R II | 6YZ01187, 1806 |
D8T | J8B01226 KPZ00559, 849, 1442, 1828, 2383, 2385, 2393, 75005 |
IT62G | AYA00149 |
IT62H | M5G00292, 314 |
*******Group 2******* | |
120H | CAF00848, 939, 1090, 1118, 1132 |
120K | JAP00237, 239, 246, 293, 312, 432 |
120M | B9C00199, 215, 260, 272, 284, 310, 324, 342, 348, 350, 365-366, 370, 408, 421, 451-452, 457-458, 469, 477, 479, 487-488, 490, 492, 498, 504-505, 512, 522, 526, 529, 532, 544, 555, 560, 565, 569, 571, 594, 600, 607 B9N00205, 219, 227, 230, 233, 236, 242, 244 B9W00100, 107, 117, 120-121, 124-129, 146, 165, 185 D9W00110, 125-126, 129, 136, 139-143, 145-146, 149, 158 |
12H | AMZ00722, 1211, 1288 CBK00514, 564, 606, 643, 713, 725, 747, 941, 1036, 1340, 1593, 1662, 1705, 1724, 1757, 1770 |
12K | JJA00112, 132, 151, 165 |
12M | B9200340 B9F00013, 88, 111, 177, 200, 202, 212, 227, 235, 241, 252, 257, 273, 285, 306, 308, 311, 315, 335, 337, 378-380, 394, 399, 411, 438, 440, 444, 458, 463-464, 468, 470, 475-476, 482, 514, 517, 523, 538, 541, 547, 550-551, 557, 563-564, 580, 595, 603, 608, 611, 614-615, 648, 651-653, 656, 658-660, 668-670, 672, 691, 696, 701, 712, 717, 719-721, 724, 732, 737, 741, 743-744, 749, 763, 767, 770, 772, 776, 808 B9R00036, 67, 69, 80, 95, 97-98, 110, 117, 123-124, 127, 129, 137, 151 |
135H | 8WN01021 CBC00282 |
140H | 2ZK06814, 6832 5HM03407, 3810 APM00333, 1381, 1699, 2265, 2651, 2656, 2838, 3440, 3457 CCA00864-00865, 1219, 1304, 1857, 1995, 2193, 2220, 2256, 2944, 3328-3329, 3510, 4053, 4133 XZH01186, 1957, 2158 |
140K | JPA00141, 143, 153, 157, 160-163, 182-183, 200, 206, 215, 217, 219-221, 224-225, 229, 233, 235, 241-242, 282-286, 290, 293, 298, 303, 306-307, 309, 318, 322, 329, 331, 333-334, 341-342, 345, 359, 365, 374, 383, 387, 389-390, 393, 395, 406, 415 SZL00253, 2941 |
140M | B9D00127, 177, 235, 243, 269, 282, 311, 319-320, 375, 385-386, 501, 609, 677, 721, 763, 786, 810, 827, 838, 884, 920, 974, 1003, 1033, 1070, 1089, 1097, 1132, 1176, 1191, 1198, 1209, 1212, 1219, 1223, 1230, 1242, 1245, 1256, 1263, 1275-1276, 1292, 1296, 1309-1310, 1318-1320, 1323, 1328, 1330, 1334, 1340, 1344, 1348, 1357, 1379-1380, 1395, 1405, 1408, 1418, 1432-1433, 1437, 1449, 1452, 1486, 1492-1493, 1495, 1509, 1511, 1527, 1533, 1544-1545, 1549, 1553, 1558, 1572, 1604, 1623, 1632-1634, 1637, 1641, 1645, 1654, 1658-1659, 1674-1675, 1679, 1692, 1714, 1722, 1755, 1760, 1773, 1785, 1787, 1802, 1834, 1841, 1849, 1863, 1877, 1879, 1883, 1886, 1907, 1909-1910, 1912-1913, 1915, 1922, 1924, 1927, 1939, 1942, 1944, 1949-1950, 1953, 1960-1961, 1969, 1972, 1974, 1980, 1984, 1986, 1989, 1995-1996, 2000, 2002, 2008-2009, 2011, 2013-2015, 2020, 2026, 2034, 2036-2037, 2041, 2043, 2049, 2052, 2058, 2060-2061, 2072-2073, 2079, 2083, 2090-2091, 2098, 2101-2102, 2105, 2127, 2141, 2158, 2160, 2163-2164, 2174, 2178-2179, 2184, 2190, 2193, 2198, 2201, 2206, 2208, 2215-2216, 2222, 2236, 2241, 2245, 2259, 2261, 2263-2264, 2267, 2269-2271, 2273, 2277, 2291-2292, 2300, 2310, 2314, 2317, 2327, 2329, 2332-2333, 2335-2337, 2360, 2364, 2369-2370, 2380-2381, 2387, 2407-2408, 2416, 2419-2420, 2422, 2425-2426, 2430, 2438, 2450, 2452-2454, 2458, 2461, 2468-2469, 2471-2472, 2474, 2523, 2530, 2532, 2570, 3652 B9G00100, 102, 109, 111-113, 118, 121, 128-130, 132, 134-135, 138-142, 146, 151, 153, 155, 159, 162, 164, 166-167, 171, 175, 181, 185, 191, 194, 197, 202-205, 212, 222, 225-226, 228, 232, 234, 239, 241-244, 246, 251, 1005-1006, 1008, 1012 B9M00147, 174, 359, 369, 371, 383-384, 404-406, 414, 416, 425-426, 439-440, 445-447, 453, 455, 459, 462, 466-467, 471, 474, 476-477, 488, 490, 496, 499, 511, 518, 523, 525, 527, 530, 536, 539, 543-544, 548, 550, 554, 556-558, 561, 566-568, 574, 590, 600, 609, 615, 622, 624, 634, 638, 642, 646, 652, 656, 658-659, 670, 680, 688-689, 695, 700, 704, 709-714, 727, 731-733, 735, 741, 743, 747, 753-754, 756-757, 761, 763-764, 766, 777, 780, 783-784, 788-789, 793, 798, 805, 810, 812, 818-819, 821-822, 824, 832, 836, 840, 843, 845-846, 863, 869-870, 874, 879-880, 882, 887, 891, 899, 901, 904, 907, 913-914, 923, 928-929, 931-933, 935, 938, 940, 1026 D9G00110-00111, 117-118, 121, 126, 128, 131-132, 134-136, 167-169, 174, 184, 187, 191-193, 195-196, 199-201, 203, 205, 207-208, 1002, 1007-1008, 1020-1021, 1024, 1026, 1028-1031, 1033, 1035, 1039 |
140M 2 | M9D00200-00202, 1178 M9G00200 M9J00201-00202 |
143H | 1AL00854 |
14H | ASE00903, 1223, 1390, 1695, 1800, 1898, 2472 |
14M | B9J00119, 130, 202, 226, 237, 245, 313, 454, 484, 510, 542, 545, 552-554, 558-559, 563, 570, 667-668, 695-696, 700, 705, 707, 712, 716-718, 746, 761, 785-787, 823, 831-832, 871, 883, 888, 900, 902, 942, 977, 988, 993-994, 1010-1011, 1020, 1022-1023, 1027, 1029-1030, 1032, 1044, 1053, 1151, 1166, 1174, 1184, 1204, 1212, 1230, 1232-1234, 1236-1238 R9J00779 |
160H | ASD00774 |
160K | JBP00103 |
160M | B9E00151, 198-199, 215-216, 270, 316-317, 333, 342, 346-348, 355, 359, 361-362, 364, 373-374, 387, 395, 403-404, 408-409, 414-419, 421-425, 427, 429-430 B9L00187, 229, 266, 275, 277, 291, 294, 324-327, 333-335, 338, 350, 352, 361-362, 365, 368, 370, 375, 377, 380-381, 383, 385-387, 391, 393-395, 397, 402, 409-411, 419, 423-424, 429-430, 433, 437-439, 484 B9T00101, 104-105, 107, 113, 116, 118, 120, 128, 137-138, 151, 153-154, 157, 161 D9T00103-00104, 107, 110, 115, 119-120, 124-125, 129, 131, 133-134 |
160M 2 | M9E00202 M9K00201 |
163H | ARL00473 |
16H | ATS00486, 628, 669, 692, 714, 840-841, 901 |
16M | B9H00109, 146, 213, 362, 373, 382, 390, 392-393, 405, 417, 419, 421, 427-428, 435, 442-443, 449-450, 466, 472, 481, 485, 487, 490, 494, 496, 503-504, 510, 517, 519, 532, 535, 540, 554, 556-558, 561, 563, 573, 599, 609-610, 622-623, 636, 639, 644, 646, 655, 672, 676, 681, 683, 689, 691-692, 695, 697, 705, 707, 727, 729, 732, 736, 738-739 |
24M | B9K00248, 251, 260, 269, 277, 297, 307, 311, 315, 328, 332, 342-343, 351-352, 363 |
561N | CPH00174 |
572R II | DSC00346, 418, 421, 446, 448, 451-452, 476-478, 504, 522-523, 532 |
583T | CMX00117, 119, 189, 204-205, 229, 234-235, 237, 241, 257, 274, 288, 293-294, 300, 326-327, 395-396, 399, 412, 418-419, 423, 432, 438, 474, 484-486, 488, 502, 506, 508, 510, 516-518 |
587T | FAT00253, 259, 276, 290, 323, 339, 344, 347, 360, 371-372, 375, 383-385, 426, 432, 441, 457, 468-469, 483, 487, 503-504, 507, 513, 521, 525, 527 |
785B | 6HK00512 |
785C | APX00161-00162, 164, 657, 864, 954, 974, 1125, 1127, 1148, 1221-1222, 1251-1253, 1265, 1267, 1456 |
789 | 9ZC00217, 304, 633 |
789B | 7EK00662 |
789C | 2BW01312, 1325, 1500, 1605, 1728 |
793C | ATY00850-00851, 877 CBR00103-00107 |
793D | FDB00297, 374, 714, 904, 946-948 |
950G II | AXX00782, 1010, 1542 AYB00854 AYL00405, 423, 2686 |
950H | J5J00282, 338, 353, 493, 511, 620, 654, 660, 670, 688, 691, 698, 740, 748, 789, 802, 809, 814, 870-871, 880-882, 892, 1009, 1043, 1055, 1079, 1166, 1184, 1510, 1598-1599 JAD01155 K5K00399, 590, 641, 785, 872, 1040, 1166, 1199, 1208, 1224, 1305, 1323, 1362, 1468, 1509, 1512, 1529, 1607, 1790, 1949, 1957, 1969, 1977, 1982-1985, 1990, 1993, 1998, 2008, 2012, 2016, 2022, 2028-2029, 2032, 2037-2038, 2043, 2045, 2050, 2054, 2065, 2071, 2079, 2082, 2087, 2093, 2099-2100, 2103, 2115, 2120, 2131, 2136, 2144, 2147, 2199, 2202, 2210-2211, 2219, 2228, 2240, 2258, 2261, 2268, 2276, 2287, 2291, 2297, 2301, 2306, 2308, 2317, 2324, 2327, 2332, 2337, 2343, 2364-2365, 2369, 2377, 2382, 2396, 2401, 2405-2408, 2420, 2439, 2442-2446, 2451, 2461, 2463-2464, 2473-2474, 2477, 2479, 2487, 2489, 2491, 2494-2495, 2504, 2511, 2517, 2521, 2523, 2530-2531, 2540-2541, 2543, 2546, 2548, 2551, 2555-2556, 2558, 2560, 2565, 2569, 2572, 2589, 2591, 2593, 2608, 2614, 2616-2617, 2623, 2628, 2630, 2632-2633, 2640, 2644, 2653, 2658, 2673, 2682, 2684, 2686, 2689, 2691, 2693, 2696, 2699, 2701, 2703, 2706, 2725, 2740, 2742, 2746, 2753-2754, 2761, 2767, 2771, 2776-2778, 2781, 2786, 2799, 2807, 2822, 2827-2831, 2856, 2860, 2862, 2870-2871, 2877, 2880, 2882, 2887-2890, 2895, 2899, 2902-2903, 2917, 2919, 2925, 2927, 2929, 2934, 2939, 2953-2955, 2986-2987, 2989, 2992, 2996-2997, 2999, 3018 M1G00595, 613, 619, 646, 928, 1159, 1207, 1261, 1354, 1359-1360, 1366, 1384-1385, 1388, 1410, 1416, 1444, 1448, 1465, 1523, 1558, 1567, 1574, 1590-1591, 1593, 1604, 1616, 1619, 1625, 1627, 1651, 1676, 1683-1684, 1688, 1694, 1716, 1718, 1720, 1722, 1724, 1748, 1753, 1762-1763, 1768, 1771-1774, 1784, 1788, 1792, 1799, 1801-1802, 1806, 1815, 1817, 1820, 1826, 1829-1830, 1838, 1861, 1903, 1905, 1913, 1920-1921, 1927-1928, 1930, 1936, 1939-1941, 1943-1944, 1946-1947, 1954, 1966, 1973, 1983, 1985, 1987, 1992, 1995, 1998-1999, 2001-2002, 2004, 2010-2011, 2019, 2024 N1A00576, 1274, 1282-1283, 1285, 1409, 1412, 1415, 1466, 1481, 1691, 1701, 1728, 1739, 1818, 1880, 1959, 2035, 2073-2075, 2079, 2094, 2117, 2151, 2154, 2159, 2171, 2185, 2190, 2194, 2196, 2204, 2213-2214, 2222, 2229, 2259, 2278, 2284, 2286, 2292-2293, 2298, 2301-2302, 2304, 2310, 2312, 2319, 2322, 2324-2325, 2329, 2332, 2337-2338, 2341-2342, 2346, 2377, 2403, 2424, 2429, 2431, 2445, 2451-2452, 2477, 2522, 2556, 2569-2570, 2583, 2606, 2636, 2640, 2647, 2656, 2663, 2671, 2691, 2693, 2716-2717, 2764, 2774, 2811, 2836, 2849, 2876-2877, 2892-2894, 2924, 2942, 2964, 2968, 2982, 2985, 3004, 3009, 3011, 3027, 3044, 3056, 3060, 3087, 3093, 3099, 3108-3109, 3135, 3147, 3160, 3163, 3171-3172, 3174, 3178-3180, 3195, 3199, 3201-3202, 3206-3207, 3211, 3213-3214, 3216, 3218, 3225, 3235, 3241, 3243, 3264, 3272-3273, 3278, 3283, 3285, 3303, 3307-3308, 3313, 3317, 3320-3321, 3325, 3342, 3348, 3354-3355, 4001, 4016, 4018, 4025, 4027, 4037-4038, 4045, 4047-4048, 4055, 4057-4058, 4065, 4068-4070, 4072-4075, 4081, 4086-4088, 4090, 4100-4101, 4120, 4234, 5011, 5036 |
953C | BBX00456, 646, 2286 |
953D | LBP00362, 701, 717-720, 722, 736, 739, 741, 745, 749-750, 759, 764, 774, 792, 799, 802, 810, 824, 826, 833, 836, 839, 844, 851, 853-855, 861, 863, 869-870, 885, 897, 908-909, 913, 918-919, 924, 935, 940, 943, 951, 956, 963, 974, 982-983, 985, 988, 990-991, 993, 1200, 1378 |
962G II | AXY00378 BAC00241, 264, 328 BAD00468 |
962H | J6J00257, 266, 269, 302, 501, 505 K6K00128, 255, 289, 353, 363, 377, 380, 388-389, 400-403, 407, 413, 422, 426-427, 429, 432, 438-440, 442, 448, 454-455, 457-458, 464, 469, 471-472, 474-476 M3G00242-00243, 281, 377, 394, 403, 442-443, 453, 477, 489, 495-496, 499-500, 502, 510, 513, 515, 520, 526, 534, 551, 556-558, 563-564, 567-569, 572-573, 575, 577, 581, 583, 585, 592-594, 599-601, 615, 768 N4A00195, 297, 640-641, 835, 838, 840, 842, 851, 855, 870, 878, 889, 912, 917, 954, 956-957, 963, 968, 985, 997, 1008, 1026, 1028, 1036, 1043, 1061, 1064, 1071-1072, 1096, 1104-1105, 1113, 1155, 1164, 1200, 1210, 1241-1242, 1256, 1261, 1264-1266, 1270, 1280, 1284, 2002, 2008, 2014, 2019, 2022, 2025-2026, 2031 |
963C | BBD02479, 2507, 2619, 2623, 2913, 2993, 3054 |
963D | LCS00225, 240, 247, 268, 290, 340, 356, 405, 418, 427-428, 443, 448, 462, 464, 710, 714, 720, 735, 746, 750, 759, 775, 778, 806, 809, 811, 820, 826, 831, 840, 846, 848, 854, 864, 868, 872, 878, 880, 882, 886, 895, 903, 908, 910, 928, 931, 934, 938, 951-953, 956, 963, 966-967, 983, 985-986, 988, 991-993, 995, 998, 1004, 1009, 1025, 1027-1028, 1030, 1033, 1036, 1038, 1055, 1061-1062, 1068, 1073, 1086, 1089, 1092-1093, 1095, 1100, 1104, 1106, 1109, 1112, 1121, 1154-1156, 1159, 1166-1167, 1172, 1180, 1189, 1192-1193, 1402, 1514 |
966G II | ANZ01306, 1330 AWY00811, 1114 AXJ01335, 3051 AXL00786 |
966H | A6D00145, 181, 535, 540, 562, 643, 650, 800, 910, 988, 1041, 1046, 1128-1129, 1145, 1150, 1235-1236, 1261, 1264, 1302, 1315-1316, 1362, 1425, 1508, 1558, 1564, 1570, 1572, 1576, 1579, 1583, 1585-1587, 1593, 1595, 1597-1598, 1609-1610, 1624, 1629, 1642, 1661, 1669-1670, 1684, 1687, 1691, 1696, 1702, 1707, 1709, 1714, 1727, 1733, 1735, 1737, 1748, 1753-1754, 1762-1763, 1768, 1776, 1786, 1793-1794, 1797, 1800, 1806, 1809, 1816, 1838, 1845, 1847, 1849-1851, 1868, 1888, 1895, 1897-1898, 1904, 1911, 1919, 1921, 1923, 1933, 1937, 1942-1943, 1948, 1952, 1956, 1960, 1967, 1974, 1980, 1998, 2004, 2021, 2043, 2047, 2082, 2084, 2086, 2101, 2105, 2109, 2111, 2146, 2148-2149, 2151, 2165, 2171, 2174-2175, 2189, 2192, 2205, 2211, 2213-2214, 2220-2222, 2227, 2231-2233, 2235, 2237, 2250, 2252, 2273, 2276, 2285, 2296, 2300, 2302, 2307, 2309, 2311, 2313-2314, 2319, 2337, 2342, 2344, 2350, 2357, 2361, 2375-2376, 2379-2381, 2388, 2391-2392, 2394-2395, 2400-2401, 2404, 2413, 2420-2421, 2423, 2425-2426, 2429, 2440, 2446, 2449, 2455-2457, 2460, 2465, 2468-2469, 2472-2473, 2478-2479, 2481, 2484, 2486-2488, 2492-2493, 2495, 2501, 2505, 2510, 2512, 2515, 2518-2519, 2524, 2526, 2529, 2531-2534, 2536-2537, 2542, 2545-2546, 2549, 2552-2554, 2746 A6G00958, 1104, 1328, 1330, 1707, 1715, 1723, 1791, 1807, 1849, 1852, 1933, 2080, 2146, 2149, 2184, 2333, 2422, 2494, 2497, 2551-2552, 2567, 2611, 2687, 2701, 2704, 2706-2707, 2709, 2717, 2777, 2798, 2801, 2805, 2824, 2833, 2838, 2872, 2881, 2926, 2944, 2959, 2964, 2976, 2981, 2998, 3000, 3029, 3031, 3055, 3072, 3085-3086, 3090-3091, 3110-3111, 3125, 3133, 3136, 3147, 3149, 3168, 3171, 3196, 3198, 3200, 3203, 3208, 3218, 3224, 3228, 3244, 3256, 3307, 3311, 3324, 3338, 3340, 3347, 3349, 3408, 3414, 3424, 3449, 3461-3462, 3480, 3495, 3500, 3525, 3564, 3591, 3599, 3604, 3610, 3623, 3632, 3637, 3641, 3647, 3668, 3703, 3726, 3730-3731, 3763, 3791, 3796, 3809, 3838, 3848, 3854, 3872-3874, 3877, 3880-3881, 3883, 3898, 3900, 3902, 3906, 3919, 3929, 3931, 3935-3936, 3946, 3949, 3951, 3954, 3956, 3967, 3982, 3991, 3993, 3998, 4003, 4025-4026, 4028, 4033, 4040, 4048, 4055, 5000, 5009-5010, 5013, 5016, 5019, 5021, 5024, 5029, 5033, 5038, 5044, 5056, 5070, 5080, 5101, 5104, 5107, 5110, 5123, 5139-5140, 5150-5151, 5322, 5344, 5816 A6J00372, 448, 577, 630, 785, 881, 884, 936, 958, 982, 1135, 1209, 1212, 1518, 1583 BJ600355 RYF00305-00306, 308, 310, 312, 317, 319-320, 322-324, 340, 344, 347-349, 353, 355, 359, 367, 369-370, 372, 375-377, 381-382, 386, 1357 TAL00433, 772 |
972G | 4WW75001 |
972G II | ANY00392 AWP00182, 315, 384, 599 AXP00231 |
972H | A7D00163, 175, 198, 338, 482, 515-516, 551, 584, 601, 613, 617, 620, 622, 633, 646-647, 653, 657, 659-661, 665-666, 676-677, 681, 684, 703, 742, 744, 748, 750, 752, 754, 756, 758, 765, 767, 771, 773, 775-776, 778-779, 782, 796-798, 805, 813, 817, 825, 834, 836-837, 841, 844-845, 850-851, 858-859, 862, 870, 883-885, 888, 899, 915, 919, 922-923, 925 A7G00118, 152-153, 156, 302, 702, 705, 722, 728, 809, 812, 856, 867, 883, 891, 898, 926, 934, 937, 948, 953, 956, 963, 965, 980, 986, 988, 995, 1004, 1011-1013, 1026, 1037, 1046, 1051, 1054, 1064-1065, 1068, 1081, 1097, 1099, 1102, 1124-1125, 1128-1129, 1135-1136, 1143, 1147, 1149, 1158-1159, 1162, 1189, 1210, 1219, 1224, 1228, 1232, 1244-1245, 1252-1254, 1262, 1265, 1270, 1273, 1275, 1282, 1284-1285, 1288, 1290, 1292, 1294, 1298, 1300-1301, 1309, 1311, 2000-2001, 2012, 2020, 2024, 2282 A7J00201, 204, 218, 220, 223, 251, 264, 269, 278, 280, 285, 292, 294, 299-300, 303-304, 317, 332, 344, 347, 357, 367, 392, 401-402 GTA00192, 359 |
973C | BCP00260, 264 LDX00283, 294, 457, 483 |
973D | LCP00115, 120, 125 |
980G II | AWH01535, 1951, 2050, 2152, 2276, 2555 AXG01119, 1763 |
980H | A8J00132, 292-294, 298, 314-316, 330-331, 336, 345, 348-349, 358-359, 369, 4016, 4019-4020, 4035, 4037, 4042, 4048-4051, 4056, 4109, 4121, 4123, 4125, 4134, 4138, 4140 JMS00243, 408, 514, 668, 670, 676, 732, 779, 804, 806, 816, 934, 939, 1014, 1044, 1072, 1077, 1088, 1094, 1111, 1149, 1219, 1271, 1279, 1332, 1402, 1416, 1489, 1499, 1543, 1559, 1564, 1566, 1710, 1731, 1795, 1844, 1927-1928, 1989, 2027, 2047, 2099, 2126, 2201, 2226, 2237, 2272, 2282, 2300, 2338-2339, 2423, 2484, 2536, 2600, 2647, 2650, 2656, 2698, 2769, 2773, 2786, 2805-2806, 2860, 2871, 2926, 2948, 2960, 3011, 3060, 3218, 3229-3230, 3232-3233, 3237, 3244-3250, 3253-3254, 3257, 3259, 3263, 3284, 3291, 3293, 3296-3297, 3302, 3316, 3327, 3332, 3345, 3350, 3355, 3357-3358, 3368-3369, 3372-3373, 3383, 3386, 3411, 3417, 3427, 3432-3433, 3437, 3447, 3453, 3457, 4003, 4007, 4009, 4013, 4022-4023, 4041, 4043, 4045-4046, 4050, 4058, 4060, 4064, 4079-4080, 4087-4089, 4094, 4097, 4101, 4104, 4106-4108, 4112, 4122, 4127, 4129-4132, 4134, 4142, 4147, 4149, 4157, 4162, 4169, 4175, 4182, 4189, 4191-4192, 4196, 4212, 4217, 4219, 4221, 4224, 4228-4229, 4231-4232, 4242, 4246-4247, 4255, 4263, 4266, 4278-4279, 4283-4284, 4286, 4291, 4299, 4303, 4307, 4313, 4344-4345, 4351, 4360, 4370-4372, 4377, 4385-4386, 4412-4413, 5004, 5011, 5013, 5017, 5019, 5028-5029, 5032-5034, 5036, 5041, 5046, 5052, 5056, 5065, 5067, 5069, 5076, 5092, 5097-5100, 5104, 5107, 5110, 5119, 5139, 5142, 5144, 5153, 5155-5156, 5158, 5161, 5169, 5174-5176, 5181-5183, 5189, 5202-5203, 5205, 5208, 5210, 5221, 5232, 5237, 5242-5243, 5245, 5247, 5249, 5251, 5255-5258, 5264, 5266, 5269, 5274, 5284, 5290, 5293-5294, 5303, 5311, 5316, 5321, 5325-5326, 5328, 5332-5335, 5340-5342, 5345-5349, 5351-5352, 5355-5357, 5359-5360, 5362-5364, 5367, 5369, 5373, 5376-5378, 5382-5384, 5390, 5392, 5395-5396, 5398-5400, 5403-5405, 5409, 5412, 5415, 5417-5418, 5420, 5422-5427, 5433-5434, 5439-5440, 5443, 5445, 5447, 5449-5450, 5453, 5466-5469, 5473, 5476, 5479-5487, 5489, 5492, 5494, 5496-5497, 5970, 6329, 6501, 78002-78003 MHG00171, 590, 627, 797, 839, 882, 893, 901, 920, 936, 1057, 1078, 1081, 1101, 1127, 1130, 1133, 1135, 1149-1150, 1176, 1182-1183, 1191, 1193-1194, 1220, 1228, 1242-1243, 1245, 1260, 1289, 4001, 4006-4007, 4019, 4056, 4059, 4068, 4071, 4078, 4089, 4091, 4099, 4105, 4107, 4109, 4127, 4169, 4178, 5005-5006, 5017, 5021, 5032, 5049, 5053, 5112, 5131, 5140, 5156-5157, 5168-5169, 5173-5175, 5179, 5181, 5184, 5191, 5195, 5205, 5211, 5213-5214, 5220-5221, 6014, 6016, 6018, 6027, 6035-6036, 6038, 6060, 6062, 6066, 6070 |
D5N XL | AGG00884 |
D6K LGP | DHA00282, 289, 383, 445, 447, 462, 535, 560, 604, 617, 662, 694, 722, 737, 766, 772, 780, 822, 828, 832, 858, 862, 870, 880, 892-893, 896, 899, 903, 948, 966, 969, 997, 1000, 1015, 1018, 1025, 1035, 1045, 1052, 1089, 1201, 1203, 1213, 1236, 1239, 1241, 1243, 1245-1246, 1248, 1251, 1253, 1265, 1286-1287, 1290, 1292, 1298, 1301, 1543, 1638 |
D6K XL | FBH00542, 609, 639-640, 806, 866, 869, 905-906, 916, 926, 958, 977, 1014, 1042, 1053, 1073, 1080, 1093, 1096, 1101, 1118, 1136, 1160, 1198, 1208, 1225, 1236, 1265, 1278, 1296, 1309, 1312, 1314-1315, 1320, 1330, 1375, 1380, 1411, 1413, 1448, 1514, 1516, 1520, 1524, 1541-1542, 1560, 1574-1576, 1578, 1580, 1582-1583, 2151, 2213 |
D6N LGP | ALY01347, 1363, 2102, 2232, 2359, 2450, 2699, 3014, 3037, 3082 CCS00400 DJY00355, 440, 583, 780, 889, 894, 910, 914, 926, 940, 969, 1011, 1025, 1040, 1049, 1053, 1055, 1057, 1059, 1063, 1065, 1069-1070, 1075, 1077, 1103, 1107, 1110-1111, 1123, 1126-1127, 1150, 1152, 1173, 1175, 1183, 1193, 1213, 1222, 1233, 1236, 1257, 1259, 1266, 1273, 1306, 1312, 1340, 1345, 1349, 1372, 1377, 1407, 1422-1423, 1445, 1453, 1457, 1462, 1466, 1470, 1506, 1513-1514, 1529, 1538, 1550-1551, 1563, 1567, 1571-1572, 1578, 1580, 1591, 1596, 1604, 1630, 1634, 1641, 1658, 1664, 1668, 1673, 1675, 1711, 1717, 1723, 1730 GHS00201, 208, 213, 234-235, 259, 265, 287-288, 294, 305, 312, 619, 794 PBA00202, 2154 |
D6N XL | AKM00330, 702, 792, 1275, 2175 DJA00634, 675, 679, 686-687, 731, 743, 746, 748, 750, 758, 780, 791, 804, 839, 861, 863-864, 872, 884, 893, 902, 919, 928, 931, 1005, 1009, 1022, 1032, 1034, 1066, 1077, 1093, 1112, 1115, 1135, 1146, 1150, 1153, 1155, 1158, 1167, 1171, 1182, 1196 JAH00260, 351 LJR00143 MLW00125, 127, 139, 146, 151, 308 |
D6R II | BRJ00149 FDT00182 |
D6R II LGP | ADE01147 |
D6R II XL | BRZ00578 |
D6R II XW | AEP00232, 442, 521, 584 |
D6R III | GMT00272 TBC00459 |
D6R III LGP | DMK00206, 336, 441, 443, 492 LGP00317, 364 WRG00292, 569 |
D6R III XL | EXL00173, 177, 180, 193 GJB00239, 397 |
D6R III XW | MRT00390, 477 |
D6R IIIP LGP | DLM00166, 179 WCB00191 |
D6R IIIP XL | HKE00172 |
D6R X | S6X00695 |
D6T | JHB00231, 287, 296, 299, 314, 415, 453, 458, 465-467, 471-472 PEZ00228, 239, 490-491, 506, 515 SMC00130, 134, 139, 167, 184, 246, 254, 262, 265, 267, 280, 287-288, 296, 299, 307, 315, 319, 326-327, 329, 335 |
D6T LGP | KJL00433, 448, 453, 509, 515, 646, 671, 729, 747, 753, 800, 827, 848, 851, 858, 865, 869, 892-893, 897, 924, 935-937, 953, 960, 977, 979, 1007, 1011, 1025, 1032, 1037, 1040, 1047, 1054, 1062, 1066, 1071, 1076 LKJ00180, 183, 187, 193, 195, 197, 200, 204, 210, 224, 228, 231-232, 246, 263, 265, 278, 280, 284, 290, 302-303, 315, 321, 335, 349, 351, 364, 389, 391, 402, 404, 409-410, 413-417, 422, 428, 430, 434-435, 440, 443 |
D6T LGP PAT | KSB00267 |
D6T P LGP | JWD00259, 263, 265, 267-268 WCG00382, 429, 465, 472, 477, 489, 493-494, 497, 502, 506, 511, 518-522, 525, 527-528, 530-532, 539, 548, 550, 562, 579 |
D6T P XL | WFH00282, 285, 393-394, 397, 402, 409, 413, 426-427, 433, 439, 456, 468, 484, 489, 493, 499, 504, 510, 516, 521, 524, 536 ZEB00205 |
D6T P XW | DJG00324, 358, 388, 402, 407, 419, 429, 431, 433, 443, 448, 451, 453-454, 457, 461, 469-470, 472-473, 479, 481 |
D6T XL | GCT00259, 399, 428, 434, 447-448, 453, 457, 465, 475, 492, 500, 504, 506, 509-511, 525, 527, 529-530, 542, 544, 549, 551 GMK00687 LAE00126, 130-132, 140, 164-165, 170, 189, 191, 217, 224, 236, 261, 263-264, 288, 296, 307-309, 329-331, 335, 339, 352 LAY00899, 925, 999, 1023, 1026, 1030, 1034, 1037, 1056, 1063, 1074, 1107, 1112, 1117, 1120, 1147, 1173, 1179-1180, 1193, 1206-1207, 1215, 1219, 1257, 1262, 1268-1269, 1272, 1277, 1289-1290, 1297, 1302-1303, 1321, 1323, 1329, 1331-1332, 1341, 1343, 1373, 1380, 1388, 1391, 1400-1401, 1405, 1408-1410, 1412, 1415, 1420-1421, 1435, 1446, 1451-1452, 1516, 1604 |
D6T XW | LBD00160, 167, 170, 172, 174 SKL00458, 498, 511, 520, 535, 537-538, 547, 594, 620, 637, 641-643, 653, 656 |
D7E | MDB00116-00117, 120, 125, 127, 129, 137-139, 143, 146-148, 152-153, 157-159, 164-165 |
D7E LGP | SCG00116 |
D7R | 2EN00529 |
D7R II | AEC00767, 863, 1574, 1622, 1664, 1679, 1699, 1818, 1852, 1898-1899, 1992, 2003, 2007, 2020, 2030-2031, 2037, 2061, 2068, 2078, 2087, 2094-2095, 2106, 2112, 2115, 2132, 2137-2138, 2166-2167, 2197, 2223-2225, 2231-2232, 2259, 2262-2263, 2267, 2278, 2282, 2286, 2296, 2302, 2352 BRM00841, 844, 871, 1157 |
D7R II LGP | ABJ00621, 1532, 1558, 1582, 1686, 1688-1689, 1692, 1701, 1710, 1713-1714, 1718, 1721, 1733 |
D7R II XR | AGN00845, 924, 967-968, 1703, 1745, 1811, 1877, 1879, 1883, 1889, 1894, 1896, 1899, 1901, 1915, 1917-1918, 1920, 1925, 1947 |
D8R II | 6YZ00628, 1292, 1367, 1546, 1732, 1937, 75011 AKA00694, 1247, 1267 |
D8T | KPZ02984 |
IT62G | AYA00240 |
IT62H | M5G00191, 308, 315, 384, 386, 403-404, 413, 415, 418, 425, 433, 442-443, 450, 461, 466, 469-470, 472, 475, 603, 607, 611 |
PL61 | WGS00104, 108, 114, 138, 141, 153, 155, 172, 181-182 |
*******Group 3******* | |
120K | JAP01732 |
*******Group 4******* | |
120M | B9C00417 |
140H | 9TN00528 |
140M | B9D00868 |
24H | 7KK00242, 320 |
795F AC | ERM00225 |
950G | 4BS00722 |
950G II | AXR00350 AXX01110 |
950H | K5K00636, 811, 1792, 2035, 2299, 2505, 2508, 2571, 2637, 2803, 2833, 2839, 2843, 2952, 2957 M1G01754, 1783 N1A02838 |
950K | J5M00259 |
953C | 2ZN01502 |
962H | K6K00348, 444 N4A01245, 1262 |
963C | BBD01479 |
963D | LCS01146 |
966G | 3SW00702, 800 |
966H | A6D00408, 1207, 1788, 1914, 2005, 2349, 2430, 2434, 2443, 2448 A6G03884 |
972G II | AWP00347 |
972H | A7D00480, 675 A7G01226, 1238 |
973C | 3RZ00738 |
980G | 2KR01242, 4148, 4340 9CM02238 |
980G II | AWH01423 |
980H | JMS01319, 3219, 3311, 3314, 4137, 5162, 5213, 5216, 5220, 5275-5277, 5282, 5408 |
D5H LGP | 1DD06899 |
D6K LGP | DHA00740, 1092, 1098 |
D6K XL | FBH01253, 1284 |
D6N LGP | ALY02203 DJY01688 |
D6T | SMC00339 |
D6T LGP | KJL01019 LKJ00323, 342, 419, 424 |
D6T P LGP | WCG00330 |
D6T P XL | WFH00400 |
D6T P XW | DJG00464 |
D6T XL | LAY01399 |
D8R | 7XM03608 |
D8R II | 6YZ00514, 951 |
D8T | J8B00288, 379, 387, 456, 609, 819, 880, 933, 971, 1055, 1092, 1146, 1152, 1193, 1205, 1210, 1218, 1286, 1289, 1298, 1304, 1309, 1315, 1360, 1386, 1389, 1406, 1428, 1472, 1477, 1510, 1525, 1541, 1547, 1558, 1567, 1582, 1586, 1615, 1625, 1633, 1635, 1647, 1658, 1663, 1674, 1696-1697, 1715, 1720, 1729, 1733, 1746, 1761, 1771, 1777, 1783, 1792-1793, 1797, 1816-1817, 1836-1837, 1843, 1845, 1850, 1855, 1864-1866, 1892-1894, 1896-1897, 1910, 1912, 1916, 1932, 1936, 2214, 2217, 2228, 2250, 2253, 2256, 2261, 2266, 2273, 2275, 2281, 2283, 2286, 2303, 2307, 2311, 2317, 2324, 2326, 2329-2330, 2334, 2340, 2351-2353, 2356, 2361, 2364, 4853 KPZ00445, 450, 482, 576, 733, 794, 804, 815, 817, 859, 908, 991, 998, 1011, 1094, 1144, 1178, 1193, 1203, 1290, 1321, 1374, 1397, 1433, 1437, 1453, 1566, 1570, 1580, 1686-1687, 1723, 1744, 1767-1768, 1818, 1822, 1870, 2062, 2128, 2140, 2153, 2220, 2254, 2279, 2332, 2414, 2416, 2484, 2552, 2555, 2572, 2577, 2616, 2630, 2675, 2690, 2753, 2784, 2786, 2788-2789, 2791, 2794, 2798-2799, 2802, 2812, 2817, 2829-2830, 2843, 2845, 2847, 2866, 2868, 2870-2871, 2875, 2877, 2880, 2882-2883, 2891, 2904, 2918-2919, 2923, 2926, 2934, 2940, 2951, 2954-2955, 2957, 2959, 2967, 2973, 2977, 2980, 2983, 2993-2994, 3001-3002, 3004, 3008, 3011, 3017, 3021, 3025, 3028, 3034-3036, 3039, 3053, 3056-3057, 3061, 3064, 3084, 3094, 3097, 3110, 3115, 3118, 3124, 3127, 3136, 3146-3147, 3149, 3156-3158, 3160, 3162-3163, 3180, 3182-3183, 3191, 3195, 3200, 3211, 3218, 3225, 3234, 3244-3245, 3252, 3267, 3270, 3272, 3274-3275, 3291, 3294-3295, 3305, 3313, 3315, 3324, 3328, 3330, 3502, 3505, 3509, 3511, 3516, 3524, 3534, 3538, 3540, 3542-3543, 3546, 3548, 3550-3551, 3555, 3559, 3563, 3570, 3579, 3582, 3584-3585, 3590-3591, 3610, 3620, 3630, 3633, 3637 |
PL61 | WGS00157 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3363545 | PL121 Satellite Radio |
1 | 5263054 | INSTL GP-FIELD |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 3363545 | PL121 Satellite Radio |
1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
1 | 5323754 | Cable As - 9-pin Svc Port |
1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
1 | 5360072 | Harness As - 9-Pin Y-Harness (Optional) |
1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
1 | 5416385 | PL542 Cellular Radio Software |
1 | 5429452 | Harness As - 14-Pin Y-Harness (Optional) |
1 | 5493131 | PL542 Cell Radio Field Install Kit |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 3******* | ||
1 | 3363545 | PL121 Satellite Radio |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 4******* | ||
1 | 3363545 | PL121 Satellite Radio |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Refer to the attached Rework Procedure. |
SERVICE CLAIM ALLOWANCES
*******Group 1******* | ||||||
0-720 mo |
NOTE: This is a 3.0-hour job for Group 1 | ||||||
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
*******Group 2******* | ||||||
0-720 mo |
NOTE: This is a 3.0-hour job for Group 2 | ||||||
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
*******Group 3******* | ||||||
0-720 mo |
NOTE: This is a 3.0-hour job for Group 3 | ||||||
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
*******Group 4******* | ||||||
0-720 mo |
NOTE: This is a 3.0-hour job for Group 4 | ||||||
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Group Number 1 |
There are 2 repair options in this rework procedure. Repair option #1 is to replace the existing PL121 satellite radio (P/N: 263-9088) with a new PL121 satellite radio (P/N: 336-3545). Repair option #2 is to replace the PL121 satellite radio with a PL240B cellular radio. NOTE: Only perform one of these repair options. . |
********** Repair Option #1: Replace existing PL121 with a new PL121 (P/N: 336-3545) ********** Before going to the Customer Site: 1. Refer to Special Instruction REHS2365 Installation Guide for Product Link PL121SR and PL321, section ?Configure and Register Product Link PL121SR Radio and PL300 ECM?, subsections ?Configuring Installation Parameters (Radio Only)? and ?Registering the System?, for familiarity with the PL121 configuration and registration process. Note: Cat Electronic Technician (Cat ET) 2019A must be used. 2. Review training materials available for the PL121 replacement, configuration, and registration processes, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?. Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine. At the Machine (PL121): Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. Note: If assistance if needed to replace, configure, or register the Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 3. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector. 4. On the PC start Cat Electronic Technician (Cat ET) and connect to the PL121 using the ?Caterpillar Embedded Communications Adapter? setting. 5. In Cat ET click on the ?Information? menu and select the ?Product Status Report? menu item. Click the ?Create Report? button at the bottom of the screen. Note: This step is critical to recording parameters for configuring and registering the new PL121 radio after hardware replacement. . |
6. Turn the key start switch and the disconnect switch to the OFF position. 7. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio. 8. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121. 9. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET. 10. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 5 update the parameters as follows: a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code? b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number? c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent e. Service Hour Meter Value: - Copy form the PSR ?Total Operating Hours? 11. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 5 compare and update as needed the parameters as follows: a. Report Start Time b. Operating Hours Report Configuration c. Number of Daily Machine Location Messages Configuration d. Position Report Minimum Location Change e. Global Gram Enable Status f. GPS Fix Validity Time Duration Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance. 12. Check with your PL Admin to confirm subscription of the new device to the machine. . |
********** Repair Option #2: Replace PL121 satellite Radio with PL240B Cellular Radio ********** Before going to the Customer Site: 1. Refer to M0081260 installation instructions for all tools required to perform the radio installation. At the machine: Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. 2. Locate the existing Product Link PL121 device and completely remove prior to installing the Product Link PL240B radio system. Note: Complete removal of an existing PL121 is required along with properly sealing and securing unused wiring. If the PL121 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office. Note: If assistance if needed to replace Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 3. Perform M0081260 installation instructions in full for the Product Link radio system. 4. Make sure to follow the entire process until the device performs a successful communication check. NOTE: The comm check will have to be performed from the back office through the Dealer Service Portal, as it cannot be done from the machine. 5. If the device is not communicating, refer to UENR6983 to troubleshoot the PL240B installation. Please complete a successful communication check before leaving the machine. 6. Power Up the machine and let it run. Registration can be done remotely using CAT Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the CAT activate app to set Product ID and Subscription level. For additional instruction on using the CAT activate app please refer to M0077270. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email (CatConnectSupport@cat.com). |
Group Number 2 |
There are 2 repair options in this rework procedure. Repair option #1 is to replace the existing PL121 satellite radio (P/N: 263-9088) with a new PL121 satellite radio (P/N: 336-3545). Repair option #2 is to replace the PL321 satellite radio with a PL542 cellular radio. NOTE: Only perform one of these repair options. . |
********** Repair Option #1: Replace existing PL121 with a new PL121 (P/N: 336-3545) ********** Before going to the Customer Site: 1. Refer to Special Instruction REHS2365 Installation Guide for Product Link PL121SR and PL321, section ?Configure and Register Product Link PL121SR Radio and PL300 ECM?, subsections ?Configuring Installation Parameters (Radio Only)? and ?Registering the System?, for familiarity with the PL121 configuration and registration process. Note: Cat Electronic Technician (Cat ET) 2019A must be used. 2. Review training materials available for the PL121 replacement, configuration, and registration processes, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?. Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine. At the Machine (PL321): Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. Note: If assistance if needed to replace, configure, or register the Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 3. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET. 4. In Cat ET click on the ?Information? menu and select the ?Product Status Report? menu item. Click the ?Create Report? button at the bottom of the screen. Note: This step is critical to recording parameters for configuring and registering the new PL121 radio after hardware replacement. . |
5. Turn the key start switch and the disconnect switch to the OFF position. 6. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio. 7. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121. 8. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET. 9. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 4 update the parameters as follows: a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code? b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number? c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent 10. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 4 compare and update as needed the parameters as follows: a. Report Start Time b. Operating Hours Report Configuration c. Number of Daily Machine Location Messages Configuration d. Position Report Minimum Location Change e. Global Gram Enable Status f. GPS Fix Validity Time Duration Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance. 11. Check with your PL Admin to confirm subscription of the new device to the machine. . |
********** Repair Option #2: Replace PL321 satellite Radio with PL542 Cellular Radio ********** Before going to the Customer Site: 1. Refer to M0077632 installation instructions for all tools required to perform the radio installation. Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 2.4.1. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 2.4.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections. Note: A ?Product Link(TM) Pro Series PL542 Machine Compatibility Reference? is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: ?https://dealer.cat.com/PL/PL542InstallationRef?. This link is case sensitive, so you will need to type in the link exactly as shown. . |
Image2.4.1 |
Image2.4.2 |
At the machine: Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. 2. Locate the existing Product Link PL321 device and completely remove prior to installing the Product Link PL542 radio system. Note: Complete removal of an existing PL321 is required along with properly sealing and securing unused wiring. If the PL321 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office. Note: If assistance if needed to replace Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 3. Perform M0077632 installation instructions in full for the Product Link radio system. 4. Make sure to follow the entire process until the device performs a successful communication check. 5. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine. 6 Register the device using CAT Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the CAT activate app to set Product ID and Subscription level. For additional instruction on using the CAT activate app please refer to M0077270. Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email (CatConnectSupport@cat.com). 7. The PL542 radio device may not have the latest software on-board. Please use Caterpillar's Product Support Customer Relations Management (PSCRM) system to create a ?System Technology? event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use ?FOTA Request? and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to Caterpillar. |
Group Number 3 |
Before going to the Customer Site: 1. Refer to Special Instruction REHS2365 Installation Guide for Product Link PL121SR and PL321, section ?Configure and Register Product Link PL121SR Radio and PL300 ECM?, subsections ?Configuring Installation Parameters (Radio Only)? and ?Registering the System?, for familiarity with the PL121 configuration and registration process. Note: Cat Electronic Technician (Cat ET) 2019A must be used. 2. Review training materials available for the PL121 replacement, configuration, and registration processes, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?. Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine. At the Machine (PL121): Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. Note: If assistance if needed to replace, configure, or register the Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 3. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector. 4. On the PC start Cat Electronic Technician (Cat ET) and connect to the PL121 using the ?Caterpillar Embedded Communications Adapter? setting. 5. In Cat ET click on the ?Information? menu and select the ?Product Status Report? menu item. Click the ?Create Report? button at the bottom of the screen. Note: This step is critical to recording parameters for configuring and registering the new PL121 radio after hardware replacement. . |
6. Turn the key start switch and the disconnect switch to the OFF position. 7. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio. 8. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121. 9. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET. 10. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 5 update the parameters as follows: a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code? b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number? c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent e. Service Hour Meter Value: - Copy form the PSR ?Total Operating Hours? 11. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 5 compare and update as needed the parameters as follows: a. Report Start Time b. Operating Hours Report Configuration c. Number of Daily Machine Location Messages Configuration d. Position Report Minimum Location Change e. Global Gram Enable Status f. GPS Fix Validity Time Duration Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance. 12. Check with your PL Admin to confirm subscription of the new device to the machine. |
Group Number 4 |
Before going to the Customer Site: 1. Refer to Special Instruction REHS2365 Installation Guide for Product Link PL121SR and PL321, section ?Configure and Register Product Link PL121SR Radio and PL300 ECM?, subsections ?Configuring Installation Parameters (Radio Only)? and ?Registering the System?, for familiarity with the PL121 configuration and registration process. Note: Cat Electronic Technician (Cat ET) 2019A must be used. 2. Review training materials available for the PL121 replacement, configuration, and registration processes, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?. Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine. At the Machine (PL321): Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. Note: If assistance if needed to replace, configure, or register the Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 3. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET. 4. In Cat ET click on the ?Information? menu and select the ?Product Status Report? menu item. Click the ?Create Report? button at the bottom of the screen. Note: This step is critical to recording parameters for configuring and registering the new PL121 radio after hardware replacement. . |
5. Turn the key start switch and the disconnect switch to the OFF position. 6. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio. 7. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121. 8. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET. 9. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 4 update the parameters as follows: a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code? b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number? c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent 10. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 4 compare and update as needed the parameters as follows: a. Report Start Time b. Operating Hours Report Configuration c. Number of Daily Machine Location Messages Configuration d. Position Report Minimum Location Change e. Global Gram Enable Status f. GPS Fix Validity Time Duration Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance. 11. Check with your PL Admin to confirm subscription of the new device to the machine. |