PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121 SATELLITE RADIOS ON CERTAIN CATERPILLAR PRODUCTS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121 SATELLITE RADIOS ON CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE9129-02

30Apr2019
(Revised 24May2019)


U-256
A-214
D-225
O-230

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING PRODUCT LINK PL121 SATELLITE RADIOS ON CERTAIN CATERPILLAR PRODUCTS

7606 7610 7620 753S 0372 7565 1000 7000
PS46245
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46245" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 30Apr2019 (Revised 10May2019) Service Letter. Changes have been made to the Affected Product, Parts Needed, and Rework Procedure.


TERMINATION DATE

31Dec2019

PROBLEM

PL121/321s will stop sending data after July 28th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
120G 2AB00023

87V07373
120H 5FM05066, 6340

CAF00537, 563, 644
12G  61M11745, 14904, 15920
12H 12500183, 190

4ER01251

4XM02150, 2338, 2588

AMZ00678, 1008, 1147, 1239, 1294

CBK00355, 907, 1294, 1304, 1364, 1380, 1465, 1475, 1596, 1696, 1723

XZJ00384
12M  B9F00080, 86, 117, 119, 156
140G  72V03385, 12956
140H 2ZK01785, 5113, 7021, 7161-7162

5HM03002, 3175, 3710, 3716, 3735, 3826

APM01442, 1901, 2173, 2711

CCA01076, 1936, 2019, 2022, 2051, 2267, 3045, 3050, 3075, 3101, 3390, 3914, 3919

XZH01241, 1246-1247, 1317, 1319, 1321, 1323, 1452, 1455, 1461, 2167
140M B9D00328, 806, 824

B9M00319
143H 1AL00602

APN00987, 1000, 1012
14H 7WJ00840

ASE01638, 1897, 2050, 2088
14M  B9J00230
160H 2FM01067, 1070

9EJ00293
16H  6ZJ00108, 115
561C  92J00576
561D  54X00669
561M  1KW00176, 251
572G 40U00589

8PC00608
572R  2HZ00319
572R II  DSC00222-00223
950G 2JS01503

5FW01643
950G II AXX00591, 833, 1347, 1759, 1825

AYB00658

AYS00542

BAA00830
950H  K5K00183, 218, 971, 1043, 1048, 1223, 1300, 1375, 1807
953C 2ZN05015

BBX01046, 1327, 2063, 2681, 2774, 2906
953D  LBP00359
962G II  BAD00494
962H J6J00234, 249

K6K00132, 175, 194
963C  BBD00726, 2825
966E  99Y04234
966F  8BG02583
966G 3SW00613

3ZS00355
966G II ANT00244

ANZ00416, 675, 835, 1359

AXJ01423, 1878, 2327, 2928

AXL00346, 612
966H A6D00425, 1084, 1195

A6J00715
970F  7SK00842
972G  7LS00269, 439, 447
972G II  AWP00456
972H A7D00306, 506

A7J00180
973 LGP  86G03398
980F 8CJ01309

8JN00329
980G  2KR01803, 2591, 2898, 3206, 4138
980G II  AWH01475, 1897
980H A8J00210

JMS00351, 1114, 1198, 1372, 1585, 1769, 1849, 2123, 2233, 2235, 2360, 2510, 2568, 2783-2785, 2951, 3088
980K  W7K01023
D5M LGP  3DR00230
D5M XL  6GN00283
D5N LGP  AKD01585
D5N XL  AGG00522, 719, 1092, 1642
D6D  9FK00793
D6G  2MJ01308
D6K LGP  DHA00658
D6K XL  FBH00587, 810
D6N LGP ALR00231

ALY02724, 2787, 3104

DJY00549, 693
D6N XL AKM00388, 643, 2144, 2274, 2356, 2392

CBJ00491

DJA00638
D6R  3ZN00807, 809
D6R II LGP ADE01059

BPZ00546
D6R II XL  AAX00755
D6R II XW  AEP00648
D6R III LGP  WRG00246
D6R III XL  GJB00319, 768, 806, 1020
D6R III XW  MRT00259
D6R IIIP LGP  WCB00113
D6R LGP  4TR01115
D6R XL 5LN03614

5RR00701
D6R XR  7DR00607
D6T  JHB00268
D6T XL  LAY00714, 892, 944, 1183
D6T XW  SKL00309, 348
D7G  72W00534
D7H  5BF04173, 6219
D7R  5MR00365
D7R II  BRM00539
D7R II XR  AGN01841
D8L  53Y00787
D8N 5TJ00637, 1973, 75008

9TC04979
D8R 7XM01991, 2365, 3025, 3091, 3238, 4063, 4448, 4475, 5057, 5107, 5196, 75016

9EM01062
D8R II  6YZ01187, 1806
D8T J8B01226

KPZ00559, 849, 1442, 1828, 2383, 2385, 2393, 75005
IT62G  AYA00149
IT62H  M5G00292, 314
*******Group  2*******
120H  CAF00848, 939, 1090, 1118, 1132
120K  JAP00237, 239, 246, 293, 312, 432
120M B9C00199, 215, 260, 272, 284, 310, 324, 342, 348, 350, 365-366, 370, 408, 421, 451-452, 457-458, 469, 477, 479, 487-488, 490, 492, 498, 504-505, 512, 522, 526, 529, 532, 544, 555, 560, 565, 569, 571, 594, 600, 607

B9N00205, 219, 227, 230, 233, 236, 242, 244

B9W00100, 107, 117, 120-121, 124-129, 146, 165, 185

D9W00110, 125-126, 129, 136, 139-143, 145-146, 149, 158
12H AMZ00722, 1211, 1288

CBK00514, 564, 606, 643, 713, 725, 747, 941, 1036, 1340, 1593, 1662, 1705, 1724, 1757, 1770
12K  JJA00112, 132, 151, 165
12M B9200340

B9F00013, 88, 111, 177, 200, 202, 212, 227, 235, 241, 252, 257, 273, 285, 306, 308, 311, 315, 335, 337, 378-380, 394, 399, 411, 438, 440, 444, 458, 463-464, 468, 470, 475-476, 482, 514, 517, 523, 538, 541, 547, 550-551, 557, 563-564, 580, 595, 603, 608, 611, 614-615, 648, 651-653, 656, 658-660, 668-670, 672, 691, 696, 701, 712, 717, 719-721, 724, 732, 737, 741, 743-744, 749, 763, 767, 770, 772, 776, 808

B9R00036, 67, 69, 80, 95, 97-98, 110, 117, 123-124, 127, 129, 137, 151
135H 8WN01021

CBC00282
140H 2ZK06814, 6832

5HM03407, 3810

APM00333, 1381, 1699, 2265, 2651, 2656, 2838, 3440, 3457

CCA00864-00865, 1219, 1304, 1857, 1995, 2193, 2220, 2256, 2944, 3328-3329, 3510, 4053, 4133

XZH01186, 1957, 2158
140K JPA00141, 143, 153, 157, 160-163, 182-183, 200, 206, 215, 217, 219-221, 224-225, 229, 233, 235, 241-242, 282-286, 290, 293, 298, 303, 306-307, 309, 318, 322, 329, 331, 333-334, 341-342, 345, 359, 365, 374, 383, 387, 389-390, 393, 395, 406, 415

SZL00253, 2941
140M B9D00127, 177, 235, 243, 269, 282, 311, 319-320, 375, 385-386, 501, 609, 677, 721, 763, 786, 810, 827, 838, 884, 920, 974, 1003, 1033, 1070, 1089, 1097, 1132, 1176, 1191, 1198, 1209, 1212, 1219, 1223, 1230, 1242, 1245, 1256, 1263, 1275-1276, 1292, 1296, 1309-1310, 1318-1320, 1323, 1328, 1330, 1334, 1340, 1344, 1348, 1357, 1379-1380, 1395, 1405, 1408, 1418, 1432-1433, 1437, 1449, 1452, 1486, 1492-1493, 1495, 1509, 1511, 1527, 1533, 1544-1545, 1549, 1553, 1558, 1572, 1604, 1623, 1632-1634, 1637, 1641, 1645, 1654, 1658-1659, 1674-1675, 1679, 1692, 1714, 1722, 1755, 1760, 1773, 1785, 1787, 1802, 1834, 1841, 1849, 1863, 1877, 1879, 1883, 1886, 1907, 1909-1910, 1912-1913, 1915, 1922, 1924, 1927, 1939, 1942, 1944, 1949-1950, 1953, 1960-1961, 1969, 1972, 1974, 1980, 1984, 1986, 1989, 1995-1996, 2000, 2002, 2008-2009, 2011, 2013-2015, 2020, 2026, 2034, 2036-2037, 2041, 2043, 2049, 2052, 2058, 2060-2061, 2072-2073, 2079, 2083, 2090-2091, 2098, 2101-2102, 2105, 2127, 2141, 2158, 2160, 2163-2164, 2174, 2178-2179, 2184, 2190, 2193, 2198, 2201, 2206, 2208, 2215-2216, 2222, 2236, 2241, 2245, 2259, 2261, 2263-2264, 2267, 2269-2271, 2273, 2277, 2291-2292, 2300, 2310, 2314, 2317, 2327, 2329, 2332-2333, 2335-2337, 2360, 2364, 2369-2370, 2380-2381, 2387, 2407-2408, 2416, 2419-2420, 2422, 2425-2426, 2430, 2438, 2450, 2452-2454, 2458, 2461, 2468-2469, 2471-2472, 2474, 2523, 2530, 2532, 2570, 3652

B9G00100, 102, 109, 111-113, 118, 121, 128-130, 132, 134-135, 138-142, 146, 151, 153, 155, 159, 162, 164, 166-167, 171, 175, 181, 185, 191, 194, 197, 202-205, 212, 222, 225-226, 228, 232, 234, 239, 241-244, 246, 251, 1005-1006, 1008, 1012

B9M00147, 174, 359, 369, 371, 383-384, 404-406, 414, 416, 425-426, 439-440, 445-447, 453, 455, 459, 462, 466-467, 471, 474, 476-477, 488, 490, 496, 499, 511, 518, 523, 525, 527, 530, 536, 539, 543-544, 548, 550, 554, 556-558, 561, 566-568, 574, 590, 600, 609, 615, 622, 624, 634, 638, 642, 646, 652, 656, 658-659, 670, 680, 688-689, 695, 700, 704, 709-714, 727, 731-733, 735, 741, 743, 747, 753-754, 756-757, 761, 763-764, 766, 777, 780, 783-784, 788-789, 793, 798, 805, 810, 812, 818-819, 821-822, 824, 832, 836, 840, 843, 845-846, 863, 869-870, 874, 879-880, 882, 887, 891, 899, 901, 904, 907, 913-914, 923, 928-929, 931-933, 935, 938, 940, 1026

D9G00110-00111, 117-118, 121, 126, 128, 131-132, 134-136, 167-169, 174, 184, 187, 191-193, 195-196, 199-201, 203, 205, 207-208, 1002, 1007-1008, 1020-1021, 1024, 1026, 1028-1031, 1033, 1035, 1039
140M 2 M9D00200-00202, 1178

M9G00200

M9J00201-00202
143H  1AL00854
14H  ASE00903, 1223, 1390, 1695, 1800, 1898, 2472
14M B9J00119, 130, 202, 226, 237, 245, 313, 454, 484, 510, 542, 545, 552-554, 558-559, 563, 570, 667-668, 695-696, 700, 705, 707, 712, 716-718, 746, 761, 785-787, 823, 831-832, 871, 883, 888, 900, 902, 942, 977, 988, 993-994, 1010-1011, 1020, 1022-1023, 1027, 1029-1030, 1032, 1044, 1053, 1151, 1166, 1174, 1184, 1204, 1212, 1230, 1232-1234, 1236-1238

R9J00779
160H  ASD00774
160K  JBP00103
160M B9E00151, 198-199, 215-216, 270, 316-317, 333, 342, 346-348, 355, 359, 361-362, 364, 373-374, 387, 395, 403-404, 408-409, 414-419, 421-425, 427, 429-430

B9L00187, 229, 266, 275, 277, 291, 294, 324-327, 333-335, 338, 350, 352, 361-362, 365, 368, 370, 375, 377, 380-381, 383, 385-387, 391, 393-395, 397, 402, 409-411, 419, 423-424, 429-430, 433, 437-439, 484

B9T00101, 104-105, 107, 113, 116, 118, 120, 128, 137-138, 151, 153-154, 157, 161

D9T00103-00104, 107, 110, 115, 119-120, 124-125, 129, 131, 133-134
160M 2 M9E00202

M9K00201
163H  ARL00473
16H  ATS00486, 628, 669, 692, 714, 840-841, 901
16M  B9H00109, 146, 213, 362, 373, 382, 390, 392-393, 405, 417, 419, 421, 427-428, 435, 442-443, 449-450, 466, 472, 481, 485, 487, 490, 494, 496, 503-504, 510, 517, 519, 532, 535, 540, 554, 556-558, 561, 563, 573, 599, 609-610, 622-623, 636, 639, 644, 646, 655, 672, 676, 681, 683, 689, 691-692, 695, 697, 705, 707, 727, 729, 732, 736, 738-739
24M  B9K00248, 251, 260, 269, 277, 297, 307, 311, 315, 328, 332, 342-343, 351-352, 363
561N  CPH00174
572R II  DSC00346, 418, 421, 446, 448, 451-452, 476-478, 504, 522-523, 532
583T  CMX00117, 119, 189, 204-205, 229, 234-235, 237, 241, 257, 274, 288, 293-294, 300, 326-327, 395-396, 399, 412, 418-419, 423, 432, 438, 474, 484-486, 488, 502, 506, 508, 510, 516-518
587T  FAT00253, 259, 276, 290, 323, 339, 344, 347, 360, 371-372, 375, 383-385, 426, 432, 441, 457, 468-469, 483, 487, 503-504, 507, 513, 521, 525, 527
785B  6HK00512
785C  APX00161-00162, 164, 657, 864, 954, 974, 1125, 1127, 1148, 1221-1222, 1251-1253, 1265, 1267, 1456
789  9ZC00217, 304, 633
789B  7EK00662
789C  2BW01312, 1325, 1500, 1605, 1728
793C ATY00850-00851, 877

CBR00103-00107
793D  FDB00297, 374, 714, 904, 946-948
950G II AXX00782, 1010, 1542

AYB00854

AYL00405, 423, 2686
950H J5J00282, 338, 353, 493, 511, 620, 654, 660, 670, 688, 691, 698, 740, 748, 789, 802, 809, 814, 870-871, 880-882, 892, 1009, 1043, 1055, 1079, 1166, 1184, 1510, 1598-1599

JAD01155

K5K00399, 590, 641, 785, 872, 1040, 1166, 1199, 1208, 1224, 1305, 1323, 1362, 1468, 1509, 1512, 1529, 1607, 1790, 1949, 1957, 1969, 1977, 1982-1985, 1990, 1993, 1998, 2008, 2012, 2016, 2022, 2028-2029, 2032, 2037-2038, 2043, 2045, 2050, 2054, 2065, 2071, 2079, 2082, 2087, 2093, 2099-2100, 2103, 2115, 2120, 2131, 2136, 2144, 2147, 2199, 2202, 2210-2211, 2219, 2228, 2240, 2258, 2261, 2268, 2276, 2287, 2291, 2297, 2301, 2306, 2308, 2317, 2324, 2327, 2332, 2337, 2343, 2364-2365, 2369, 2377, 2382, 2396, 2401, 2405-2408, 2420, 2439, 2442-2446, 2451, 2461, 2463-2464, 2473-2474, 2477, 2479, 2487, 2489, 2491, 2494-2495, 2504, 2511, 2517, 2521, 2523, 2530-2531, 2540-2541, 2543, 2546, 2548, 2551, 2555-2556, 2558, 2560, 2565, 2569, 2572, 2589, 2591, 2593, 2608, 2614, 2616-2617, 2623, 2628, 2630, 2632-2633, 2640, 2644, 2653, 2658, 2673, 2682, 2684, 2686, 2689, 2691, 2693, 2696, 2699, 2701, 2703, 2706, 2725, 2740, 2742, 2746, 2753-2754, 2761, 2767, 2771, 2776-2778, 2781, 2786, 2799, 2807, 2822, 2827-2831, 2856, 2860, 2862, 2870-2871, 2877, 2880, 2882, 2887-2890, 2895, 2899, 2902-2903, 2917, 2919, 2925, 2927, 2929, 2934, 2939, 2953-2955, 2986-2987, 2989, 2992, 2996-2997, 2999, 3018

M1G00595, 613, 619, 646, 928, 1159, 1207, 1261, 1354, 1359-1360, 1366, 1384-1385, 1388, 1410, 1416, 1444, 1448, 1465, 1523, 1558, 1567, 1574, 1590-1591, 1593, 1604, 1616, 1619, 1625, 1627, 1651, 1676, 1683-1684, 1688, 1694, 1716, 1718, 1720, 1722, 1724, 1748, 1753, 1762-1763, 1768, 1771-1774, 1784, 1788, 1792, 1799, 1801-1802, 1806, 1815, 1817, 1820, 1826, 1829-1830, 1838, 1861, 1903, 1905, 1913, 1920-1921, 1927-1928, 1930, 1936, 1939-1941, 1943-1944, 1946-1947, 1954, 1966, 1973, 1983, 1985, 1987, 1992, 1995, 1998-1999, 2001-2002, 2004, 2010-2011, 2019, 2024

N1A00576, 1274, 1282-1283, 1285, 1409, 1412, 1415, 1466, 1481, 1691, 1701, 1728, 1739, 1818, 1880, 1959, 2035, 2073-2075, 2079, 2094, 2117, 2151, 2154, 2159, 2171, 2185, 2190, 2194, 2196, 2204, 2213-2214, 2222, 2229, 2259, 2278, 2284, 2286, 2292-2293, 2298, 2301-2302, 2304, 2310, 2312, 2319, 2322, 2324-2325, 2329, 2332, 2337-2338, 2341-2342, 2346, 2377, 2403, 2424, 2429, 2431, 2445, 2451-2452, 2477, 2522, 2556, 2569-2570, 2583, 2606, 2636, 2640, 2647, 2656, 2663, 2671, 2691, 2693, 2716-2717, 2764, 2774, 2811, 2836, 2849, 2876-2877, 2892-2894, 2924, 2942, 2964, 2968, 2982, 2985, 3004, 3009, 3011, 3027, 3044, 3056, 3060, 3087, 3093, 3099, 3108-3109, 3135, 3147, 3160, 3163, 3171-3172, 3174, 3178-3180, 3195, 3199, 3201-3202, 3206-3207, 3211, 3213-3214, 3216, 3218, 3225, 3235, 3241, 3243, 3264, 3272-3273, 3278, 3283, 3285, 3303, 3307-3308, 3313, 3317, 3320-3321, 3325, 3342, 3348, 3354-3355, 4001, 4016, 4018, 4025, 4027, 4037-4038, 4045, 4047-4048, 4055, 4057-4058, 4065, 4068-4070, 4072-4075, 4081, 4086-4088, 4090, 4100-4101, 4120, 4234, 5011, 5036
953C  BBX00456, 646, 2286
953D  LBP00362, 701, 717-720, 722, 736, 739, 741, 745, 749-750, 759, 764, 774, 792, 799, 802, 810, 824, 826, 833, 836, 839, 844, 851, 853-855, 861, 863, 869-870, 885, 897, 908-909, 913, 918-919, 924, 935, 940, 943, 951, 956, 963, 974, 982-983, 985, 988, 990-991, 993, 1200, 1378
962G II AXY00378

BAC00241, 264, 328

BAD00468
962H J6J00257, 266, 269, 302, 501, 505

K6K00128, 255, 289, 353, 363, 377, 380, 388-389, 400-403, 407, 413, 422, 426-427, 429, 432, 438-440, 442, 448, 454-455, 457-458, 464, 469, 471-472, 474-476

M3G00242-00243, 281, 377, 394, 403, 442-443, 453, 477, 489, 495-496, 499-500, 502, 510, 513, 515, 520, 526, 534, 551, 556-558, 563-564, 567-569, 572-573, 575, 577, 581, 583, 585, 592-594, 599-601, 615, 768

N4A00195, 297, 640-641, 835, 838, 840, 842, 851, 855, 870, 878, 889, 912, 917, 954, 956-957, 963, 968, 985, 997, 1008, 1026, 1028, 1036, 1043, 1061, 1064, 1071-1072, 1096, 1104-1105, 1113, 1155, 1164, 1200, 1210, 1241-1242, 1256, 1261, 1264-1266, 1270, 1280, 1284, 2002, 2008, 2014, 2019, 2022, 2025-2026, 2031
963C  BBD02479, 2507, 2619, 2623, 2913, 2993, 3054
963D  LCS00225, 240, 247, 268, 290, 340, 356, 405, 418, 427-428, 443, 448, 462, 464, 710, 714, 720, 735, 746, 750, 759, 775, 778, 806, 809, 811, 820, 826, 831, 840, 846, 848, 854, 864, 868, 872, 878, 880, 882, 886, 895, 903, 908, 910, 928, 931, 934, 938, 951-953, 956, 963, 966-967, 983, 985-986, 988, 991-993, 995, 998, 1004, 1009, 1025, 1027-1028, 1030, 1033, 1036, 1038, 1055, 1061-1062, 1068, 1073, 1086, 1089, 1092-1093, 1095, 1100, 1104, 1106, 1109, 1112, 1121, 1154-1156, 1159, 1166-1167, 1172, 1180, 1189, 1192-1193, 1402, 1514
966G II ANZ01306, 1330

AWY00811, 1114

AXJ01335, 3051

AXL00786
966H A6D00145, 181, 535, 540, 562, 643, 650, 800, 910, 988, 1041, 1046, 1128-1129, 1145, 1150, 1235-1236, 1261, 1264, 1302, 1315-1316, 1362, 1425, 1508, 1558, 1564, 1570, 1572, 1576, 1579, 1583, 1585-1587, 1593, 1595, 1597-1598, 1609-1610, 1624, 1629, 1642, 1661, 1669-1670, 1684, 1687, 1691, 1696, 1702, 1707, 1709, 1714, 1727, 1733, 1735, 1737, 1748, 1753-1754, 1762-1763, 1768, 1776, 1786, 1793-1794, 1797, 1800, 1806, 1809, 1816, 1838, 1845, 1847, 1849-1851, 1868, 1888, 1895, 1897-1898, 1904, 1911, 1919, 1921, 1923, 1933, 1937, 1942-1943, 1948, 1952, 1956, 1960, 1967, 1974, 1980, 1998, 2004, 2021, 2043, 2047, 2082, 2084, 2086, 2101, 2105, 2109, 2111, 2146, 2148-2149, 2151, 2165, 2171, 2174-2175, 2189, 2192, 2205, 2211, 2213-2214, 2220-2222, 2227, 2231-2233, 2235, 2237, 2250, 2252, 2273, 2276, 2285, 2296, 2300, 2302, 2307, 2309, 2311, 2313-2314, 2319, 2337, 2342, 2344, 2350, 2357, 2361, 2375-2376, 2379-2381, 2388, 2391-2392, 2394-2395, 2400-2401, 2404, 2413, 2420-2421, 2423, 2425-2426, 2429, 2440, 2446, 2449, 2455-2457, 2460, 2465, 2468-2469, 2472-2473, 2478-2479, 2481, 2484, 2486-2488, 2492-2493, 2495, 2501, 2505, 2510, 2512, 2515, 2518-2519, 2524, 2526, 2529, 2531-2534, 2536-2537, 2542, 2545-2546, 2549, 2552-2554, 2746

A6G00958, 1104, 1328, 1330, 1707, 1715, 1723, 1791, 1807, 1849, 1852, 1933, 2080, 2146, 2149, 2184, 2333, 2422, 2494, 2497, 2551-2552, 2567, 2611, 2687, 2701, 2704, 2706-2707, 2709, 2717, 2777, 2798, 2801, 2805, 2824, 2833, 2838, 2872, 2881, 2926, 2944, 2959, 2964, 2976, 2981, 2998, 3000, 3029, 3031, 3055, 3072, 3085-3086, 3090-3091, 3110-3111, 3125, 3133, 3136, 3147, 3149, 3168, 3171, 3196, 3198, 3200, 3203, 3208, 3218, 3224, 3228, 3244, 3256, 3307, 3311, 3324, 3338, 3340, 3347, 3349, 3408, 3414, 3424, 3449, 3461-3462, 3480, 3495, 3500, 3525, 3564, 3591, 3599, 3604, 3610, 3623, 3632, 3637, 3641, 3647, 3668, 3703, 3726, 3730-3731, 3763, 3791, 3796, 3809, 3838, 3848, 3854, 3872-3874, 3877, 3880-3881, 3883, 3898, 3900, 3902, 3906, 3919, 3929, 3931, 3935-3936, 3946, 3949, 3951, 3954, 3956, 3967, 3982, 3991, 3993, 3998, 4003, 4025-4026, 4028, 4033, 4040, 4048, 4055, 5000, 5009-5010, 5013, 5016, 5019, 5021, 5024, 5029, 5033, 5038, 5044, 5056, 5070, 5080, 5101, 5104, 5107, 5110, 5123, 5139-5140, 5150-5151, 5322, 5344, 5816

A6J00372, 448, 577, 630, 785, 881, 884, 936, 958, 982, 1135, 1209, 1212, 1518, 1583

BJ600355

RYF00305-00306, 308, 310, 312, 317, 319-320, 322-324, 340, 344, 347-349, 353, 355, 359, 367, 369-370, 372, 375-377, 381-382, 386, 1357

TAL00433, 772
972G  4WW75001
972G II ANY00392

AWP00182, 315, 384, 599

AXP00231
972H A7D00163, 175, 198, 338, 482, 515-516, 551, 584, 601, 613, 617, 620, 622, 633, 646-647, 653, 657, 659-661, 665-666, 676-677, 681, 684, 703, 742, 744, 748, 750, 752, 754, 756, 758, 765, 767, 771, 773, 775-776, 778-779, 782, 796-798, 805, 813, 817, 825, 834, 836-837, 841, 844-845, 850-851, 858-859, 862, 870, 883-885, 888, 899, 915, 919, 922-923, 925

A7G00118, 152-153, 156, 302, 702, 705, 722, 728, 809, 812, 856, 867, 883, 891, 898, 926, 934, 937, 948, 953, 956, 963, 965, 980, 986, 988, 995, 1004, 1011-1013, 1026, 1037, 1046, 1051, 1054, 1064-1065, 1068, 1081, 1097, 1099, 1102, 1124-1125, 1128-1129, 1135-1136, 1143, 1147, 1149, 1158-1159, 1162, 1189, 1210, 1219, 1224, 1228, 1232, 1244-1245, 1252-1254, 1262, 1265, 1270, 1273, 1275, 1282, 1284-1285, 1288, 1290, 1292, 1294, 1298, 1300-1301, 1309, 1311, 2000-2001, 2012, 2020, 2024, 2282

A7J00201, 204, 218, 220, 223, 251, 264, 269, 278, 280, 285, 292, 294, 299-300, 303-304, 317, 332, 344, 347, 357, 367, 392, 401-402

GTA00192, 359
973C BCP00260, 264

LDX00283, 294, 457, 483
973D  LCP00115, 120, 125
980G II AWH01535, 1951, 2050, 2152, 2276, 2555

AXG01119, 1763
980H A8J00132, 292-294, 298, 314-316, 330-331, 336, 345, 348-349, 358-359, 369, 4016, 4019-4020, 4035, 4037, 4042, 4048-4051, 4056, 4109, 4121, 4123, 4125, 4134, 4138, 4140

JMS00243, 408, 514, 668, 670, 676, 732, 779, 804, 806, 816, 934, 939, 1014, 1044, 1072, 1077, 1088, 1094, 1111, 1149, 1219, 1271, 1279, 1332, 1402, 1416, 1489, 1499, 1543, 1559, 1564, 1566, 1710, 1731, 1795, 1844, 1927-1928, 1989, 2027, 2047, 2099, 2126, 2201, 2226, 2237, 2272, 2282, 2300, 2338-2339, 2423, 2484, 2536, 2600, 2647, 2650, 2656, 2698, 2769, 2773, 2786, 2805-2806, 2860, 2871, 2926, 2948, 2960, 3011, 3060, 3218, 3229-3230, 3232-3233, 3237, 3244-3250, 3253-3254, 3257, 3259, 3263, 3284, 3291, 3293, 3296-3297, 3302, 3316, 3327, 3332, 3345, 3350, 3355, 3357-3358, 3368-3369, 3372-3373, 3383, 3386, 3411, 3417, 3427, 3432-3433, 3437, 3447, 3453, 3457, 4003, 4007, 4009, 4013, 4022-4023, 4041, 4043, 4045-4046, 4050, 4058, 4060, 4064, 4079-4080, 4087-4089, 4094, 4097, 4101, 4104, 4106-4108, 4112, 4122, 4127, 4129-4132, 4134, 4142, 4147, 4149, 4157, 4162, 4169, 4175, 4182, 4189, 4191-4192, 4196, 4212, 4217, 4219, 4221, 4224, 4228-4229, 4231-4232, 4242, 4246-4247, 4255, 4263, 4266, 4278-4279, 4283-4284, 4286, 4291, 4299, 4303, 4307, 4313, 4344-4345, 4351, 4360, 4370-4372, 4377, 4385-4386, 4412-4413, 5004, 5011, 5013, 5017, 5019, 5028-5029, 5032-5034, 5036, 5041, 5046, 5052, 5056, 5065, 5067, 5069, 5076, 5092, 5097-5100, 5104, 5107, 5110, 5119, 5139, 5142, 5144, 5153, 5155-5156, 5158, 5161, 5169, 5174-5176, 5181-5183, 5189, 5202-5203, 5205, 5208, 5210, 5221, 5232, 5237, 5242-5243, 5245, 5247, 5249, 5251, 5255-5258, 5264, 5266, 5269, 5274, 5284, 5290, 5293-5294, 5303, 5311, 5316, 5321, 5325-5326, 5328, 5332-5335, 5340-5342, 5345-5349, 5351-5352, 5355-5357, 5359-5360, 5362-5364, 5367, 5369, 5373, 5376-5378, 5382-5384, 5390, 5392, 5395-5396, 5398-5400, 5403-5405, 5409, 5412, 5415, 5417-5418, 5420, 5422-5427, 5433-5434, 5439-5440, 5443, 5445, 5447, 5449-5450, 5453, 5466-5469, 5473, 5476, 5479-5487, 5489, 5492, 5494, 5496-5497, 5970, 6329, 6501, 78002-78003

MHG00171, 590, 627, 797, 839, 882, 893, 901, 920, 936, 1057, 1078, 1081, 1101, 1127, 1130, 1133, 1135, 1149-1150, 1176, 1182-1183, 1191, 1193-1194, 1220, 1228, 1242-1243, 1245, 1260, 1289, 4001, 4006-4007, 4019, 4056, 4059, 4068, 4071, 4078, 4089, 4091, 4099, 4105, 4107, 4109, 4127, 4169, 4178, 5005-5006, 5017, 5021, 5032, 5049, 5053, 5112, 5131, 5140, 5156-5157, 5168-5169, 5173-5175, 5179, 5181, 5184, 5191, 5195, 5205, 5211, 5213-5214, 5220-5221, 6014, 6016, 6018, 6027, 6035-6036, 6038, 6060, 6062, 6066, 6070
D5N XL  AGG00884
D6K LGP  DHA00282, 289, 383, 445, 447, 462, 535, 560, 604, 617, 662, 694, 722, 737, 766, 772, 780, 822, 828, 832, 858, 862, 870, 880, 892-893, 896, 899, 903, 948, 966, 969, 997, 1000, 1015, 1018, 1025, 1035, 1045, 1052, 1089, 1201, 1203, 1213, 1236, 1239, 1241, 1243, 1245-1246, 1248, 1251, 1253, 1265, 1286-1287, 1290, 1292, 1298, 1301, 1543, 1638
D6K XL  FBH00542, 609, 639-640, 806, 866, 869, 905-906, 916, 926, 958, 977, 1014, 1042, 1053, 1073, 1080, 1093, 1096, 1101, 1118, 1136, 1160, 1198, 1208, 1225, 1236, 1265, 1278, 1296, 1309, 1312, 1314-1315, 1320, 1330, 1375, 1380, 1411, 1413, 1448, 1514, 1516, 1520, 1524, 1541-1542, 1560, 1574-1576, 1578, 1580, 1582-1583, 2151, 2213
D6N LGP ALY01347, 1363, 2102, 2232, 2359, 2450, 2699, 3014, 3037, 3082

CCS00400

DJY00355, 440, 583, 780, 889, 894, 910, 914, 926, 940, 969, 1011, 1025, 1040, 1049, 1053, 1055, 1057, 1059, 1063, 1065, 1069-1070, 1075, 1077, 1103, 1107, 1110-1111, 1123, 1126-1127, 1150, 1152, 1173, 1175, 1183, 1193, 1213, 1222, 1233, 1236, 1257, 1259, 1266, 1273, 1306, 1312, 1340, 1345, 1349, 1372, 1377, 1407, 1422-1423, 1445, 1453, 1457, 1462, 1466, 1470, 1506, 1513-1514, 1529, 1538, 1550-1551, 1563, 1567, 1571-1572, 1578, 1580, 1591, 1596, 1604, 1630, 1634, 1641, 1658, 1664, 1668, 1673, 1675, 1711, 1717, 1723, 1730

GHS00201, 208, 213, 234-235, 259, 265, 287-288, 294, 305, 312, 619, 794

PBA00202, 2154
D6N XL AKM00330, 702, 792, 1275, 2175

DJA00634, 675, 679, 686-687, 731, 743, 746, 748, 750, 758, 780, 791, 804, 839, 861, 863-864, 872, 884, 893, 902, 919, 928, 931, 1005, 1009, 1022, 1032, 1034, 1066, 1077, 1093, 1112, 1115, 1135, 1146, 1150, 1153, 1155, 1158, 1167, 1171, 1182, 1196

JAH00260, 351

LJR00143

MLW00125, 127, 139, 146, 151, 308
D6R II BRJ00149

FDT00182
D6R II LGP  ADE01147
D6R II XL  BRZ00578
D6R II XW  AEP00232, 442, 521, 584
D6R III GMT00272

TBC00459
D6R III LGP DMK00206, 336, 441, 443, 492

LGP00317, 364

WRG00292, 569
D6R III XL EXL00173, 177, 180, 193

GJB00239, 397
D6R III XW  MRT00390, 477
D6R IIIP LGP DLM00166, 179

WCB00191
D6R IIIP XL  HKE00172
D6R X  S6X00695
D6T JHB00231, 287, 296, 299, 314, 415, 453, 458, 465-467, 471-472

PEZ00228, 239, 490-491, 506, 515

SMC00130, 134, 139, 167, 184, 246, 254, 262, 265, 267, 280, 287-288, 296, 299, 307, 315, 319, 326-327, 329, 335
D6T LGP KJL00433, 448, 453, 509, 515, 646, 671, 729, 747, 753, 800, 827, 848, 851, 858, 865, 869, 892-893, 897, 924, 935-937, 953, 960, 977, 979, 1007, 1011, 1025, 1032, 1037, 1040, 1047, 1054, 1062, 1066, 1071, 1076

LKJ00180, 183, 187, 193, 195, 197, 200, 204, 210, 224, 228, 231-232, 246, 263, 265, 278, 280, 284, 290, 302-303, 315, 321, 335, 349, 351, 364, 389, 391, 402, 404, 409-410, 413-417, 422, 428, 430, 434-435, 440, 443
D6T LGP PAT  KSB00267
D6T P LGP JWD00259, 263, 265, 267-268

WCG00382, 429, 465, 472, 477, 489, 493-494, 497, 502, 506, 511, 518-522, 525, 527-528, 530-532, 539, 548, 550, 562, 579
D6T P XL WFH00282, 285, 393-394, 397, 402, 409, 413, 426-427, 433, 439, 456, 468, 484, 489, 493, 499, 504, 510, 516, 521, 524, 536

ZEB00205
D6T P XW  DJG00324, 358, 388, 402, 407, 419, 429, 431, 433, 443, 448, 451, 453-454, 457, 461, 469-470, 472-473, 479, 481
D6T XL GCT00259, 399, 428, 434, 447-448, 453, 457, 465, 475, 492, 500, 504, 506, 509-511, 525, 527, 529-530, 542, 544, 549, 551

GMK00687

LAE00126, 130-132, 140, 164-165, 170, 189, 191, 217, 224, 236, 261, 263-264, 288, 296, 307-309, 329-331, 335, 339, 352

LAY00899, 925, 999, 1023, 1026, 1030, 1034, 1037, 1056, 1063, 1074, 1107, 1112, 1117, 1120, 1147, 1173, 1179-1180, 1193, 1206-1207, 1215, 1219, 1257, 1262, 1268-1269, 1272, 1277, 1289-1290, 1297, 1302-1303, 1321, 1323, 1329, 1331-1332, 1341, 1343, 1373, 1380, 1388, 1391, 1400-1401, 1405, 1408-1410, 1412, 1415, 1420-1421, 1435, 1446, 1451-1452, 1516, 1604
D6T XW LBD00160, 167, 170, 172, 174

SKL00458, 498, 511, 520, 535, 537-538, 547, 594, 620, 637, 641-643, 653, 656
D7E  MDB00116-00117, 120, 125, 127, 129, 137-139, 143, 146-148, 152-153, 157-159, 164-165
D7E LGP  SCG00116
D7R  2EN00529
D7R II AEC00767, 863, 1574, 1622, 1664, 1679, 1699, 1818, 1852, 1898-1899, 1992, 2003, 2007, 2020, 2030-2031, 2037, 2061, 2068, 2078, 2087, 2094-2095, 2106, 2112, 2115, 2132, 2137-2138, 2166-2167, 2197, 2223-2225, 2231-2232, 2259, 2262-2263, 2267, 2278, 2282, 2286, 2296, 2302, 2352

BRM00841, 844, 871, 1157
D7R II LGP  ABJ00621, 1532, 1558, 1582, 1686, 1688-1689, 1692, 1701, 1710, 1713-1714, 1718, 1721, 1733
D7R II XR  AGN00845, 924, 967-968, 1703, 1745, 1811, 1877, 1879, 1883, 1889, 1894, 1896, 1899, 1901, 1915, 1917-1918, 1920, 1925, 1947
D8R II 6YZ00628, 1292, 1367, 1546, 1732, 1937, 75011

AKA00694, 1247, 1267
D8T  KPZ02984
IT62G  AYA00240
IT62H  M5G00191, 308, 315, 384, 386, 403-404, 413, 415, 418, 425, 433, 442-443, 450, 461, 466, 469-470, 472, 475, 603, 607, 611
PL61  WGS00104, 108, 114, 138, 141, 153, 155, 172, 181-182
*******Group  3*******
120K  JAP01732
*******Group  4*******
120M  B9C00417
140H  9TN00528
140M  B9D00868
24H  7KK00242, 320
795F AC  ERM00225
950G  4BS00722
950G II AXR00350

AXX01110
950H K5K00636, 811, 1792, 2035, 2299, 2505, 2508, 2571, 2637, 2803, 2833, 2839, 2843, 2952, 2957

M1G01754, 1783

N1A02838
950K  J5M00259
953C  2ZN01502
962H K6K00348, 444

N4A01245, 1262
963C  BBD01479
963D  LCS01146
966G  3SW00702, 800
966H A6D00408, 1207, 1788, 1914, 2005, 2349, 2430, 2434, 2443, 2448

A6G03884
972G II  AWP00347
972H A7D00480, 675

A7G01226, 1238
973C  3RZ00738
980G 2KR01242, 4148, 4340

9CM02238
980G II  AWH01423
980H  JMS01319, 3219, 3311, 3314, 4137, 5162, 5213, 5216, 5220, 5275-5277, 5282, 5408
D5H LGP  1DD06899
D6K LGP  DHA00740, 1092, 1098
D6K XL  FBH01253, 1284
D6N LGP ALY02203

DJY01688
D6T  SMC00339
D6T LGP KJL01019

LKJ00323, 342, 419, 424
D6T P LGP  WCG00330
D6T P XL  WFH00400
D6T P XW  DJG00464
D6T XL  LAY01399
D8R  7XM03608
D8R II  6YZ00514, 951
D8T J8B00288, 379, 387, 456, 609, 819, 880, 933, 971, 1055, 1092, 1146, 1152, 1193, 1205, 1210, 1218, 1286, 1289, 1298, 1304, 1309, 1315, 1360, 1386, 1389, 1406, 1428, 1472, 1477, 1510, 1525, 1541, 1547, 1558, 1567, 1582, 1586, 1615, 1625, 1633, 1635, 1647, 1658, 1663, 1674, 1696-1697, 1715, 1720, 1729, 1733, 1746, 1761, 1771, 1777, 1783, 1792-1793, 1797, 1816-1817, 1836-1837, 1843, 1845, 1850, 1855, 1864-1866, 1892-1894, 1896-1897, 1910, 1912, 1916, 1932, 1936, 2214, 2217, 2228, 2250, 2253, 2256, 2261, 2266, 2273, 2275, 2281, 2283, 2286, 2303, 2307, 2311, 2317, 2324, 2326, 2329-2330, 2334, 2340, 2351-2353, 2356, 2361, 2364, 4853

KPZ00445, 450, 482, 576, 733, 794, 804, 815, 817, 859, 908, 991, 998, 1011, 1094, 1144, 1178, 1193, 1203, 1290, 1321, 1374, 1397, 1433, 1437, 1453, 1566, 1570, 1580, 1686-1687, 1723, 1744, 1767-1768, 1818, 1822, 1870, 2062, 2128, 2140, 2153, 2220, 2254, 2279, 2332, 2414, 2416, 2484, 2552, 2555, 2572, 2577, 2616, 2630, 2675, 2690, 2753, 2784, 2786, 2788-2789, 2791, 2794, 2798-2799, 2802, 2812, 2817, 2829-2830, 2843, 2845, 2847, 2866, 2868, 2870-2871, 2875, 2877, 2880, 2882-2883, 2891, 2904, 2918-2919, 2923, 2926, 2934, 2940, 2951, 2954-2955, 2957, 2959, 2967, 2973, 2977, 2980, 2983, 2993-2994, 3001-3002, 3004, 3008, 3011, 3017, 3021, 3025, 3028, 3034-3036, 3039, 3053, 3056-3057, 3061, 3064, 3084, 3094, 3097, 3110, 3115, 3118, 3124, 3127, 3136, 3146-3147, 3149, 3156-3158, 3160, 3162-3163, 3180, 3182-3183, 3191, 3195, 3200, 3211, 3218, 3225, 3234, 3244-3245, 3252, 3267, 3270, 3272, 3274-3275, 3291, 3294-3295, 3305, 3313, 3315, 3324, 3328, 3330, 3502, 3505, 3509, 3511, 3516, 3524, 3534, 3538, 3540, 3542-3543, 3546, 3548, 3550-3551, 3555, 3559, 3563, 3570, 3579, 3582, 3584-3585, 3590-3591, 3610, 3620, 3630, 3633, 3637
PL61  WGS00157

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 3363545 PL121 Satellite Radio
1 5263054 INSTL GP-FIELD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 3363545 PL121 Satellite Radio
1 5323753 Cable As - 14-pin Svc Port (Alternate to 532-3754)
1 5323754 Cable As - 9-pin Svc Port
1 5325452 Cable As - 12-pin PL-Ready (Alternate to 532-3754)
1 5360072 Harness As - 9-Pin Y-Harness (Optional)
1 5368838 Cable As - 8-pin PL-Ready (Alternate to 532-3754)
1 5416385 PL542 Cellular Radio Software
1 5429452 Harness As - 14-Pin Y-Harness (Optional)
1 5493131 PL542 Cell Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 3363545 PL121 Satellite Radio
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 3363545 PL121 Satellite Radio
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 1
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 2
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 3
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 3.0-hour job for Group 4
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1  
 
There are 2 repair options in this rework procedure. Repair option #1 is to replace the existing PL121 satellite radio (P/N: 263-9088) with a new PL121 satellite radio (P/N: 336-3545). Repair option #2 is to replace the PL121 satellite radio with a PL240B cellular radio.

NOTE: Only perform one of these repair options.
.
 
********** Repair Option #1: Replace existing PL121 with a new PL121 (P/N: 336-3545) **********

Before going to the Customer Site:

1. Refer to Special Instruction REHS2365 Installation Guide for Product Link PL121SR and PL321, section ?Configure and Register Product Link PL121SR Radio and PL300 ECM?, subsections ?Configuring Installation Parameters (Radio Only)? and ?Registering the System?, for familiarity with the PL121 configuration and registration process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for the PL121 replacement, configuration, and registration processes, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

At the Machine (PL121):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to replace, configure, or register the Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

3. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector.

4. On the PC start Cat Electronic Technician (Cat ET) and connect to the PL121 using the ?Caterpillar Embedded Communications Adapter? setting.

5. In Cat ET click on the ?Information? menu and select the ?Product Status Report? menu item. Click the ?Create Report? button at the bottom of the screen.

Note: This step is critical to recording parameters for configuring and registering the new PL121 radio after hardware replacement.
.
 
6. Turn the key start switch and the disconnect switch to the OFF position.

7. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio.

8. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121.

9. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET.

10. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 5 update the parameters as follows:

a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code?
b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number?
c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair
d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent
e. Service Hour Meter Value: - Copy form the PSR ?Total Operating Hours?

11. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 5 compare and update as needed the parameters as follows:

a. Report Start Time
b. Operating Hours Report Configuration
c. Number of Daily Machine Location Messages Configuration
d. Position Report Minimum Location Change
e. Global Gram Enable Status
f. GPS Fix Validity Time Duration

Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance.

12. Check with your PL Admin to confirm subscription of the new device to the machine.
.
 
********** Repair Option #2: Replace PL121 satellite Radio with PL240B Cellular Radio **********

Before going to the Customer Site:

1. Refer to M0081260 installation instructions for all tools required to perform the radio installation.

At the machine:

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

2. Locate the existing Product Link PL121 device and completely remove prior to installing the Product Link PL240B radio system.

Note: Complete removal of an existing PL121 is required along with properly sealing and securing unused wiring. If the PL121 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office.

Note: If assistance if needed to replace Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

3. Perform M0081260 installation instructions in full for the Product Link radio system.

4. Make sure to follow the entire process until the device performs a successful communication check.

NOTE: The comm check will have to be performed from the back office through the Dealer Service Portal, as it cannot be done from the machine.

5. If the device is not communicating, refer to UENR6983 to troubleshoot the PL240B installation. Please complete a successful communication check before leaving the machine.

6. Power Up the machine and let it run. Registration can be done remotely using CAT Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the CAT activate app to set Product ID and Subscription level. For additional instruction on using the CAT activate app please refer to M0077270.

Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email (CatConnectSupport@cat.com).
 
 
Group Number 2  
 
There are 2 repair options in this rework procedure. Repair option #1 is to replace the existing PL121 satellite radio (P/N: 263-9088) with a new PL121 satellite radio (P/N: 336-3545). Repair option #2 is to replace the PL321 satellite radio with a PL542 cellular radio.

NOTE: Only perform one of these repair options.
.
 
********** Repair Option #1: Replace existing PL121 with a new PL121 (P/N: 336-3545) **********

Before going to the Customer Site:

1. Refer to Special Instruction REHS2365 Installation Guide for Product Link PL121SR and PL321, section ?Configure and Register Product Link PL121SR Radio and PL300 ECM?, subsections ?Configuring Installation Parameters (Radio Only)? and ?Registering the System?, for familiarity with the PL121 configuration and registration process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for the PL121 replacement, configuration, and registration processes, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

At the Machine (PL321):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to replace, configure, or register the Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

3. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET.

4. In Cat ET click on the ?Information? menu and select the ?Product Status Report? menu item. Click the ?Create Report? button at the bottom of the screen.

Note: This step is critical to recording parameters for configuring and registering the new PL121 radio after hardware replacement.
.
 
5. Turn the key start switch and the disconnect switch to the OFF position.

6. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio.

7. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121.

8. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET.

9. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 4 update the parameters as follows:

a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code?
b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number?
c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair
d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent

10. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 4 compare and update as needed the parameters as follows:

a. Report Start Time
b. Operating Hours Report Configuration
c. Number of Daily Machine Location Messages Configuration
d. Position Report Minimum Location Change
e. Global Gram Enable Status
f. GPS Fix Validity Time Duration

Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance.

11. Check with your PL Admin to confirm subscription of the new device to the machine.
.
 
********** Repair Option #2: Replace PL321 satellite Radio with PL542 Cellular Radio **********

Before going to the Customer Site:

1. Refer to M0077632 installation instructions for all tools required to perform the radio installation.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 2.4.1.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 2.4.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections.

Note: A ?Product Link(TM) Pro Series PL542 Machine Compatibility Reference? is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: ?https://dealer.cat.com/PL/PL542InstallationRef?. This link is case sensitive, so you will need to type in the link exactly as shown.
.
Image2.4.1
Image2.4.2
 
At the machine:

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

2. Locate the existing Product Link PL321 device and completely remove prior to installing the Product Link PL542 radio system.

Note: Complete removal of an existing PL321 is required along with properly sealing and securing unused wiring. If the PL321 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office.

Note: If assistance if needed to replace Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

3. Perform M0077632 installation instructions in full for the Product Link radio system.

4. Make sure to follow the entire process until the device performs a successful communication check.

5. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine.

6 Register the device using CAT Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the CAT activate app to set Product ID and Subscription level. For additional instruction on using the CAT activate app please refer to M0077270.

Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number.

Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email (CatConnectSupport@cat.com).

7. The PL542 radio device may not have the latest software on-board. Please use Caterpillar's Product Support Customer Relations Management (PSCRM) system to create a ?System Technology? event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use ?FOTA Request? and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to Caterpillar.
 
 
Group Number 3  
 
Before going to the Customer Site:

1. Refer to Special Instruction REHS2365 Installation Guide for Product Link PL121SR and PL321, section ?Configure and Register Product Link PL121SR Radio and PL300 ECM?, subsections ?Configuring Installation Parameters (Radio Only)? and ?Registering the System?, for familiarity with the PL121 configuration and registration process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for the PL121 replacement, configuration, and registration processes, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

At the Machine (PL121):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to replace, configure, or register the Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

3. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector.

4. On the PC start Cat Electronic Technician (Cat ET) and connect to the PL121 using the ?Caterpillar Embedded Communications Adapter? setting.

5. In Cat ET click on the ?Information? menu and select the ?Product Status Report? menu item. Click the ?Create Report? button at the bottom of the screen.

Note: This step is critical to recording parameters for configuring and registering the new PL121 radio after hardware replacement.
.
 
6. Turn the key start switch and the disconnect switch to the OFF position.

7. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio.

8. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121.

9. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET.

10. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 5 update the parameters as follows:

a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code?
b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number?
c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair
d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent
e. Service Hour Meter Value: - Copy form the PSR ?Total Operating Hours?

11. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 5 compare and update as needed the parameters as follows:

a. Report Start Time
b. Operating Hours Report Configuration
c. Number of Daily Machine Location Messages Configuration
d. Position Report Minimum Location Change
e. Global Gram Enable Status
f. GPS Fix Validity Time Duration

Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance.

12. Check with your PL Admin to confirm subscription of the new device to the machine.
 
 
Group Number 4  
 
Before going to the Customer Site:

1. Refer to Special Instruction REHS2365 Installation Guide for Product Link PL121SR and PL321, section ?Configure and Register Product Link PL121SR Radio and PL300 ECM?, subsections ?Configuring Installation Parameters (Radio Only)? and ?Registering the System?, for familiarity with the PL121 configuration and registration process.

Note: Cat Electronic Technician (Cat ET) 2019A must be used.

2. Review training materials available for the PL121 replacement, configuration, and registration processes, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?.

Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine.

At the Machine (PL321):

Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product.

Note: If assistance if needed to replace, configure, or register the Product Link hardware, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2.

3. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET.

4. In Cat ET click on the ?Information? menu and select the ?Product Status Report? menu item. Click the ?Create Report? button at the bottom of the screen.

Note: This step is critical to recording parameters for configuring and registering the new PL121 radio after hardware replacement.
.
 
5. Turn the key start switch and the disconnect switch to the OFF position.

6. Disconnect the 12-pin harness connector and the 2 antenna coaxial connectors from the PL121. Unbolt and remove the PL121 radio from the asset. Retain the mounting hardware for installing the new radio.

7. Install the new PL121 radio (P/N: 336-3545-xx) using the existing hardware. Connect the 12-pin harness connector and the 2 antenna coaxial connectors to the new PL121.

8. Turn the disconnect switch to the ON position. Turn the asset?s Key Switch on and reconnect Cat ET.

9. In Cat ET click on the ?Service? menu and select the ?Product Link Registration? menu item. Using the Product Status Report (PSR) created in step # 4 update the parameters as follows:

a. Machine Make Code: - Copy from the PSR ?DBS Machine Make Code?
b. Machine Serial Number: - Copy from the PSR ?Machine Serial Number?
c. Primary Dealer Code: - Select the Dealer Code for the dealer performing the repair
d. Confirmation Email Address: - Enter the email address where the confirmation email is get sent

10. In Cat ET click on the ?Service? menu and select the ?Configuration? menu item. Click on the ?Expand All? button at the bottom of the page. Using the Product Status Report (PSR) created in step # 4 compare and update as needed the parameters as follows:

a. Report Start Time
b. Operating Hours Report Configuration
c. Number of Daily Machine Location Messages Configuration
d. Position Report Minimum Location Change
e. Global Gram Enable Status
f. GPS Fix Validity Time Duration

Note: Registration of the device can take 15-60 minutes. It is recommended to monitor the machine to verify it does begin to communicate again. To confirm registration is complete monitor through Cat ET ?Status? tab. The PLM Registration status will change from ?Pending? to ?Registered?. If you see ?Failed? you need to review your settings and retry. Refer to RENR911, Troubleshooting section, for additional guidance.

11. Check with your PL Admin to confirm subscription of the new device to the machine.
 
 

Caterpillar Information System:

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PRODUCT SUPPORT PROGRAM FOR REWORKING HYDRAULIC TANK MOUNTING BRACKET WELDS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING HYDRAULIC TANK MOUNTING BRACKET WELDS ON CERTAIN 794 AC, 796 AC, AND 798 AC OFF-HIGHWAY TRUCKS
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PRODUCT SUPPORT PROGRAM FOR REWORKING THE FRONT SUSPENSION CYLINDERS ON CERTAIN 775G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE FRONT SUSPENSION CYLINDERS ON CERTAIN 775G OFF-HIGHWAY TRUCKS
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