PRODUCT SUPPORT PROGRAM FOR MAKE-UP TRUCK SUPPORT FOR TRANSMISSION REWORK ON CERTAIN 740C, 740X, 745 AND 745C ARTICULATED TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR MAKE-UP TRUCK SUPPORT FOR TRANSMISSION REWORK ON CERTAIN 740C, 740X, 745 AND 745C ARTICULATED TRUCKS

Usage:

TEBE8783-00

11Feb2019


T010
T030
T032
T033
T035
T036
T037
T038
T03J
T040
T045
T050
T052
T080
T087
T120
T167
T168
T210
T250

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR MAKE-UP TRUCK SUPPORT FOR TRANSMISSION REWORK ON CERTAIN 740C, 740X, 745 AND 745C ARTICULATED TRUCKS

3160 3030
PS90946
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS90946" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

28Feb2021

PROBLEM

Certain 740C, 740X, 745 and 745C Articulated Truck transmission rework programs will require make-up truck support to keep the customer's operation working while their truck is being reworked.

AFFECTED PRODUCT

Model Identification Number
740 EJ  3F700272-00275
740C EJ  LFN00274-00276, 278
745  3F600268, 288-289, 313-315, 341, 348, 350, 352, 358, 362, 369-370, 441-442, 491, 503, 513, 520, 522, 530, 532, 585, 589, 594, 599, 603-604, 622, 653, 657-658, 661-662, 676, 681, 684, 692, 696, 698, 702, 704, 707, 709, 711, 713, 717-718, 735, 740, 746, 756, 759, 761, 768, 774, 779, 786, 788, 792, 800, 808, 812, 817, 834-835, 848, 854-855, 891, 895, 898, 906, 917, 920, 926, 929, 937, 939, 945, 1034-1035
745C LFK00298-00301, 303, 305, 322, 324, 326-327, 329, 331, 463, 469, 471, 490-491, 503-504, 509-510, 512-515, 546, 548, 550-556, 558, 573, 585, 587-588, 602, 605, 621, 626, 630, 632, 667-668, 707, 723-724, 756, 789, 872-874, 899-900, 915, 917, 925-926, 1005-1006, 1017, 1061, 1063, 1065, 1104, 1107

TFK00611, 650

PARTS NEEDED

No parts needed for this program

ACTION REQUIRED

If one of the listed machines experiences a transmission failure, repair the same as per ?After failure? Service Letter PS53803 and if situation demands, utilize a make-up truck to support customer?s operation while their Truck is being reworked.

Use this Service Letter to claim make-up truck support expenses as per the Service Claim allowance.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-10000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.0-hour job
NOTE: This is a 0.0-hour job
Articulated Truck loaner machine to be claimed as a miscellaneous expense.
One claim per machine serial number.

Maximum allowed:
$700 U.S. Dollars in transportation fees
$3600 U.S. Dollars in machine loaner expenses



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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