PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 16M 3 MOTORG RADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 16M 3 MOTORG RADERS

Usage:

TEBE7557-00

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23Apr2018

A-174

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING TANDEM CHAINS ON CERTAIN 16M 3 MOTORG RADERS
4063		PS45855

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45855" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Dec2018

PROBLEM

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The existing tandem chain pins can shear on certain 16M 3 Motor Graders. If the existing chains fail it can cause additional damage to brake and final drive components.

AFFECTED PRODUCT

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Model	Identification Number
16M 3	E9Y00266, 268-276, 278-282

PARTS NEEDED

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Qty	Part Number	Description
4	2G9796	GASKET
8	2669727	GASKET
4	CHAIN	Shipped Direct-See Action Required
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Do not order any chains for this program. The new chains required for this program have been shipped to applicable dealer branch for each machine in their territory.

If you have not received the parts, the parts received are damaged, or if you have any questions you will need to work with your Dealer TC to submit the information or question through CPI Feedback within the Service Information Management System (SIMSi).
Give the information to your Dealer Technical Communicator (TC) along with this service letter program number and CPI number 415042.
Request the Dealer TC to submit the CPI Feedback.

Replace all four chains from both tandems.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-3000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 11.0-hour job
Before Failure: Total 11 hours per machine allowed for this job on before failure basis. This includes additional time for Remove & install of fender and platform attachments. After Failure: Two additional hours allowed for after failure. Total 13 hours per machine allowed for this job on after failure basis.

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