PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE ENGINE SERIAL NUMBER PLATE ON CERTAIN CATERPILLAR PRODUCTS
Usage:
TEBE6969-01
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| 05Dec2017 |
| (Revised 17Feb2018) |
U-688
A-484
D-580
O-571
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE ENGINE SERIAL NUMBER PLATE ON CERTAIN CATERPILLAR PRODUCTS |
|
| 7557 | PS53646 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53646" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 05Dec2017 Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Dec2023 |
PROBLEM
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| The existing engine serial number plate may state the incorrect country of origin on certain Caterpillar Products. If the existing engine serial number plate is incorrect for country of origin, it may cause export/importation issues. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 14M 3 | E9S00258-00264 N9S00250, 252, 254-261 |
| 16M 3 | E9Y00248-00257 N9Y00232-00234 |
| 18M 3 | N9A00229 |
| 24M | B9300207, 209, 211-217, 219, 223 |
| 320D 2 | ZBD11375, 11379-11380, 11383-11384, 11387, 11391 |
| 320D 2GC | ZBH11203 |
| 323D 2L | TDT10972 |
| 326D 2L | XAM10450-10453, 10455-10456 |
| 330D 2L | SZK10436 |
| 349D 2 | RAN10010 YAG10449, 10453-10481, 10483-10496, 10498-10513, 10516-10520, 10522-10524, 10526-10531, 10533-10535, 10537-10555, 10557-10560, 10562-10584, 10586-10587, 10590-10597, 10601, 10603-10606, 10608-10609, 10612-10614, 10616-10674, 10676, 10679-10682 |
| 349D 2 OEM | FE590231, 90233, 90235-90244 |
| 349D 2L | GAX10019-10025, 10028-10029, 10031-10033, 10036-10038, 10040-10070, 10072-10129 TAH10129, 10140-10141 YAE10095-10096 ZAE10230-10231, 10238, 10246, 10251-10253, 10258, 10260-10261, 10264-10267, 10269-10287, 10289, 10291-10294, 10297, 10300-10304, 10306, 10308, 10310, 10315, 10318, 10322-10350, 10354, 10357-10362, 10364-10366, 10370-10373, 10375-10376, 10379, 10381, 10383, 10386-10389, 10391-10397, 10399-10404, 10406-10417, 10419-10431, 10434-10436, 10438-10443, 10445-10457, 10460-10461, 10465, 10469-10485 |
| 349D 2OEM | FH390239-90243, 90245-90250, 90253-90272, 90275-90284, 90295 |
| 349F L | BZ210229-10275, 10277-10310, 10316-10318, 10320-10324, 10326-10335, 10338-10342, 20006, 20035, 20081 HPD10183-10190, 10192-10233, 10235-10241, 10243-10248, 10250-10252, 10254-10255, 10258, 20017 |
| 352F (VG) | NDC10114, 10116-10118 YEG10008-10009, 10011, 10013-10017, 20001 |
| 352F VG | A9J10013-10021, 20001 |
| 374F | MFL20004-20005, 20007-20010, 20016 NFJ10106-10108, 10110-10112, 20011, 20015, 20017-20019 |
| 390F | GAY10071-10101, 20001-20012 HJD10071, 10073, 10075, 20003, 20005, 20008, 20011, 20014, 20016-20017, 20019-20020, 20024-20026, 20028-20033, 20035-20036, 20038, 20040-20041, 20043-20057 |
| 390F MH OEM | H2790208-90209, 90211-90216 |
| 621K | WTA00120-00123 WTL00103 |
| 621K OEM | WTE00124-00128 |
| 623B | 46P01174 |
| 623K | WTB00242-00248 WTM00114 |
| 627K | WTC00273-00276 |
| 631K | WTR00116-00118 |
| 631K OEM | WT400101 |
| 637K | WTS00123 |
| 657G | W1C00366-00370, 373 |
| 730C 2 | 2L700335, 353-358, 363-369, 371-372, 375, 378, 380-384, 386-390, 395, 404 2T400699, 716, 752-815, 823-866, 868-869, 873, 877-878, 886, 889, 894, 898-901, 907, 912, 925 |
| 730C 2 EJ | 2L800163-00164 |
| 740D EJ | 3F700272 3T700163-00165 |
| 745 | 3F600277-00289, 291-292, 294-389, 391-395, 397-407, 410-422, 434, 488 3T600182-00188, 190-197, 199-207, 214-234, 239-240, 247, 257, 293-318, 320-346, 367-368, 374-410, 412-418, 424, 427, 441, 443-445, 454, 484, 493, 498, 505, 520, 529-531, 533, 536, 542, 545-553, 556, 558, 561, 563, 565, 567, 569-571, 573 |
| 745 OEM | JHX90101-90102 |
| 745C | LFK01113 |
| 770G | ECM00358, 364-365 KDH00389, 391 |
| 772G | KEX00312, 316, 320-329, 331-336, 341 LTS00441 |
| 824K | 23404011-04012 RWB00129, 131-135 |
| 825K | SEE00214 |
| 826K | 23206298-06306, 6308, 6311, 6316 |
| 834K | LWY00752-00756, 759, 762 |
| 836K | TWZ00628, 630-640, 642, 654 |
| 966H | BJ602344 |
| 980L | D8Z10338-10339, 10358-10360, 10364, 10366, 10368-10386, 10388-10392, 10398-10401, 10404, 10406, 10411-10412, 10417-10425, 10428, 10433, 10438, 10441, 10448, 10451, 10461 |
| 980M | KRS02764-02765, 2767-2811, 2813-2816, 2819-2874, 2876-2882, 2884-2886, 2888-2890, 2892-2895, 2898-2903, 2906-2907, 2910-2911, 2919-2920, 2928, 2934, 3024, 3029 MGD10306, 10308-10310, 10319, 10321-10323, 10326-10329, 10336-10338, 10341-10342, 10344-10346, 10348, 10350-10355, 10357-10364, 10366-10371, 10373-10375, 10377-10382, 10386-10388 MK210306, 10308-10324, 10326-10337, 10339-10343, 10345, 10351, 10353-10367, 10369, 10401 |
| 982M | K1Y01645-01666, 1668, 1670-1683, 1685-1692, 1694, 1696-1698, 1701-1702, 1712 LRS10124-10131, 10134 MK610139, 10143-10145 |
| 988H | BXY04317 |
| 988K | LWX00759-00762, 764-765, 767, 769-772, 774-775, 778, 780-781, 783, 790 TWX01255, 1258-1259, 1261-1263, 1265-1315, 1318-1325, 1327, 1329, 1331, 1334, 1336, 1338-1339, 1341, 1344, 1347, 1351, 1375, 1395-1396, 1399, 1403 |
| AD30 | GXR00863-00865, 868 |
| AD45B | GXM00213 |
| D8R | DWJ00359-00362, 364-365, 372, 374-376, 379-385, 387-431, 433-435, 437-458, 497 JR800319 |
| D8T | FMC01092, 1095-1096, 1100, 1114-1178, 1180-1235, 1237-1244, 1246-1249, 1256-1257, 1267, 1270, 1278-1279, 1281-1282, 1287, 1294-1295, 1299-1300, 1305, 1309, 1319, 1340, 1344, 1350, 1353-1355, 1391, 1393 MB800184, 190-191, 193-206, 208-212, 214-222, 225, 227, 234, 240, 242, 272-274, 276, 279 MLN00618 |
| D9T | REX00513, 515, 517, 519, 521-524, 527 TWG00778-00779, 781-785, 794 |
| PL83 | CB200207-00226, 229 |
| PL87 | TEC00221, 224-246, 249 |
| PM620 LRC | LH900145-00146, 148-151, 153 |
| PM622 HRC | JFC00173, 180-181 |
| PM622 LRC | JCF00104-00107 |
| PM822 HRC | SL800106, 108-112 |
| R1600H | 9SD00330-00331, 335, 337-341, 344-345, 347-353, 355, 357-360, 363-369 |
| R1700G | XBR00448-00459 |
| R2900G | NLK00172-00174, 179-180 |
| RM-300 | BWR00827, 829-834, 836-843, 845-846, 848-851, 856, 863 |
| RM500B | MB900164, 166, 168-173, 175 TAS00139 |
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| *******Group 2******* | |
| C11 | HRA02972 |
| C13 | CE300117-00123 DH402025-02049, 2051-2058, 2062-2100, 2103-2116, 2118-2124, 2126-2136, 2138-2169, 2171, 2173-2177, 2180, 2184-2185, 2187, 2192-2193 GB700288-00322, 324-328, 331-332 NH301197-01203, 1205-1264, 1282-1283, 1298 NH400197-00199, 206-208, 223-228 NR500101-00103 RRA11829, 11840-11844, 11865, 11867-11869, 11871-11872, 11875-11878, 11924, 11926, 11928, 11930-11936, 11943, 11993, 11995, 11998, 12046, 12060, 12062-12065 |
| C15 | AR200678-00679, 684, 688-691, 702, 704-709, 713, 724 CE500134-00151 GB300942-00998, 1000-1012, 1017-1021 LNA02991, 2993, 2996, 2998-2999, 3002-3007, 3012, 3014-3020, 3022-3030, 3032, 3034, 3036-3037, 3039-3103, 3105-3106, 3125 LXJ03734-03735, 3741-3743, 3746, 3748, 3753-3895, 3898-3900, 3907-3908, 3910, 3912, 3914-3917, 3921, 3923-3924, 3938, 3956-3958, 3983-4055, 4057-4062, 4064-4067, 4069-4081 LZA00456-00464, 466-468, 470, 472-474 N5F01098, 1102-1159 |
| C18 | AR300262, 268-272 BG400467 JDA01022-01025 LNB01854-01855, 1857-1858, 1860-1923, 1925-1927, 2228-2232, 2234-2243, 2246-2257, 2260-2261, 2263-2264, 2266 LXK02056-02067, 2073-2075, 2078-2079, 2081, 2083-2084, 2089-2092, 2094-2096, 2098-2100, 2102-2137, 2141-2146, 2148-2154, 2160-2161, 2164-2172, 2178-2179, 2184-2185, 2187, 2191-2200, 2204-2207, 2211-2214 N8F00786, 788-843, 846-849, 851-860 T3400126-00128, 131, 133, 135-136, 138, 142, 145 WRH09584, 9662-9663, 9737, 9739, 9879-9880, 9977 |
| XQP500 | XP500125-00129, 131 XP800110-00112 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | PLATE | PLATE-SERIAL NUMBER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | PLATE | PLATE-SERIAL NUMBER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Inspect the Affected Product's engine serial number plate. If the engine serial number plate does not state country of origin India, then replacement of the engine serial number plate is not needed. If the engine serial number plate does state country of origin India, then replace the engine serial number plate. A new engine serial number plate will need requested through Technical Marketing Information (TMI) system under Engine Emission Data tab by clicking link at the bottom "Need emission replacement label- Click here!" or by using the link below. https://ercrequestspilotprogram.atlassian.net/servicedesk/customer/portal/2/create/5 1. Create or login to ERC website 2. Fill out replacement form 3. In field Label Type Requested select "Metal Engine Serial Number Plate" 4. In field Service Letter Number - enter the service letter program number 5. Then select Create Once the new engine serial number plate is received, remove the existing engine serial number plate and affix the new engine serial number plate to the engine. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-72 mo |
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| NOTE: This is a 2.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-72 mo |
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| NOTE: This is a 2.0-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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