PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS Caterpillar


PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE6744-41

25Sep2017
(Revised 14May2019)


U-494
A-348
D-406
O-411

 
Containment -
Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS

7610 7606 7620
PS90750
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS90750" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This revised Service Letter replaces the 25Sep2017 (Revised 13May2019) Service Letter. Changes have been made to the Affected Product.


TERMINATION DATE

31Dec2019

PROBLEM

Incentive program to install Product Link PL542 or PL240B cellular radio systems on certain Caterpillar products that are not currently connected.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
120M  B9W00136
120M 2  R9W00136
140H  APM02870, 3493
140M B9D00299, 522, 689

B9M00243
140M 2  M9D00200, 512
143H  APN01155
14H  ASE01977, 2313
160H  ASD00598
160M  B9L00248, 251-252
160M 2  R9L00107, 140
320D  PHX00141, 2283
320D L  SPN01197-01198, 1390-1391
320E L NAZ01358

WBK00404, 1165, 1726, 1743, 1754, 1770, 1973, 2073, 2127, 2134-2135, 2830, 3308, 3348, 3401, 3430
320E LRR  TFX00485, 502, 647
321D LCR  MPG00295, 321
323F L XCF00873

YEJ00235
325D  SCR00307, 399
325D L  A3R00609, 1210
326F L  WGL00527
328D LCR  RMX00440
329E L  PLW00344, 512, 1141, 1673
330D FM BUTT N  E4K00351
336E L BZY00997, 1347, 2401

JRJ00242, 305, 341, 347, 472
349F L  HPD00245
365C L  MCS00308, 385
374F L  DNM00257
390D L  WBT00152
390F L  MGF00191
522B  F7C00371
532  53200177
613C II  8LJ01646, 3229, 3232
621G  DBB00528
623G  DBC00175, 494
623K  WTB00136
730  B1M01098, 3865, 4429
735  B1N00257
740B  T4R01741, 2151, 2334, 2660
825H  AZW00319
950H K5K00128, 489, 2656

M1G01834
950K  R4A02386, 2570
950M EMB00375, 3768

FTR00449, 558
963C  BBD02307
966H  A6D00245, 937, 1646
966K  TFS00716
966M  KJP00902, 917, 943, 992
972G II  ANY00459
972K  Z4W00662
973C BCP00213, 233

LDX00421
980G  2KR02165
980H  JMS06193
980M  KRS01243, 1317
988B  50W09199
988H  BXY00782
988K  TWX00290, 693
AP-555E  A5D00410
AP1055F  TJ500259
CB24B  2X400359
CB44B JXL00112, 118

NSL00146
CB54  JLM00292, 350, 506, 747, 768, 787
CB54B LXD00214, 231

RJN00121, 134, 282
CB64  DJM00155, 265, 378, 404, 415
CP-563  1YJ00195
CP-563E  CNT00972, 1136, 1340, 1433, 1459, 1565
CP34  51500183-00184, 195
CP44  MPC00134, 136, 252, 288-289, 292-295, 325
CP54B  CPX00127, 145-148
CP56  C5P00778
CP56B  LHC00239, 255, 334, 395
CS-563E  CNG01496
CS34  51400303-00305
CS44  M4C00145, 148, 166, 170, 339, 566-567, 571, 573, 732, 746, 810, 893
CS44B  CS300205
CS54  C5R00504-00505, 529
CS54B  L4H00326-00327, 329-332, 349
CS56  C5S01116-01117, 1439, 1752, 1758
CS56B L8H00311, 411, 855, 960, 1226-1227

S5600211, 310
CW34 AL300162

CT300100
D10T  RJG00617
D11R  7PZ00445
D11T  GEB00840
D5N LGP  AKD01790
D6K 2 XL  WMR00876
D6K LGP  DHA01554
D6K XL  FBH00498, 812, 833, 1107, 2183, 2193, 2303
D6N LGP  GHS01398
D6N XL AKM01289, 1385

LJR00536, 595, 618, 681, 686

PER00555, 588, 627, 725, 734, 764, 825-826, 1021
D6R III LGP  WRG00268, 417
D6R III XL  GJB00346
D6R IIIP XL  HKE00157, 187, 225
D6T XL GMK00125

LAY00540, 1428
D6T XL PAT  WES00313
D7E  MDB00226
D8T FCT00242

FMC00273

KPZ02156

MLN01517
D9T  TWG00527
PL61  WGS00602
*******Group  2*******
226 B 3  MWD03572
226D  HRD00154, 175, 527-528, 592, 689, 691, 765, 824, 833, 860-861, 870, 1018, 1096, 1101, 1103, 1105, 1107-1108, 1114, 1204, 1249-1250, 1309, 1313, 1315, 2970
232D  DPR00166, 299, 310, 418, 529, 542, 545, 561, 564, 673
236D  BGZ01117, 1125, 1179-1181, 1217, 1247, 1263, 1293, 1347, 1389, 1391, 1395, 2152, 2241, 2347-2348, 2350, 2352, 2354, 2644, 2649, 2674-2675, 2741-2743, 2760
239D  BL900169, 173, 219, 360, 595, 763-764, 766, 770, 835, 881, 883, 899, 967, 970, 1008-1009, 1334, 1360, 1880, 1882, 1891-1892
242D  DZT01114, 1117, 1343, 1728, 2282-2283, 2365-2366, 2510, 2595, 2621-2622, 2895
246D  BYF00264, 414, 544, 621, 867-868, 871, 875, 954, 1101, 1129, 1178, 1182, 1416, 1423, 1470, 1618, 1665, 1737, 1827, 1842, 2127, 2283, 2584, 2705, 2857, 2859, 2866, 2895, 2922, 3271
249D  GWR00647, 726, 901, 904, 906, 912, 1091, 2121
259D  FTL00909, 923-924, 1005, 1171, 1247, 1250, 1380, 1383, 1398, 1481-1482, 1488, 1656, 1658, 1664-1665, 1743, 1747, 2080, 2345, 2743, 3140, 3146, 3605, 4034, 4186, 4518, 4532, 4540, 4594, 4603, 4749, 4839, 4842, 4937, 5177, 5430, 6491, 6923, 7172-7173, 7451, 7694, 7696, 7698, 7712, 7722, 7751, 7762, 7783, 7788, 8047, 8049, 8053, 8068, 8080, 8094, 8101, 8103, 8114, 8117, 8119-8120, 8123, 8333, 8413, 8431, 8436, 8446, 8448, 8586, 8598, 8604, 8632, 8811, 8814, 8820, 8840, 9039, 9049, 9094, 9105, 9108, 9143, 9552, 9583, 9587, 9591, 9612, 9623, 9640, 9650, 10037, 10115, 10230, 10486, 10531, 11954, 12086-12087, 18107, 18576
262D  DTB00427, 442, 869, 997, 1435, 1527, 1578, 1825, 1952, 1970, 1989, 2045, 2917, 2974, 3075, 3400, 3860, 4077, 4079, 4171, 4680, 4685, 4805, 4845, 5214, 5245, 5255, 5257, 5270
272C  RED00898
272D  GSL00465, 468
272D 2  BL200856
272D XHP  SHY00201, 308, 337, 340, 347
279D  GTL00751, 754, 908, 1044, 1180, 1258, 1394, 1401, 1594, 1603, 1605, 1739, 1846, 1929-1930, 1932, 2093, 2149, 2151, 2156, 2172, 2179-2181, 2206-2207, 2238, 2260, 2265, 2357, 2377, 2381, 2426, 2440, 2450-2451, 2464, 2502-2503, 2506, 2509, 2521, 2806, 2847, 2921, 2964, 2989, 3296, 3298, 3332, 3336, 3487, 3530, 3537, 3543-3544, 3681, 3688, 3759
289D  TAW01364, 1452-1453, 1473, 1673, 1726, 1730, 1848, 1854, 2932, 3033, 3042, 3097, 3189, 3442, 3625-3626, 3634, 3747-3748, 4143, 4410, 4478, 4500, 4639, 4648, 4715, 4998, 5000, 5456, 5466, 5468-5469, 5518, 5524, 5526, 5546, 5640, 6241, 6373, 10568, 10807
299D GTC00329, 795, 1005, 1343, 1402, 1573, 1858, 2175, 2188-2190

HCL00239, 289, 354-356
299D 2 BY400124

FD200333, 607, 625, 868
299D 2 XHP  DX200332-00333, 335, 358, 458, 901, 949, 1509, 4333
299D XHP JST01309, 1393

NLC00259, 280, 473
303.5E 2  JWY00549, 634, 675, 981, 991, 1155, 1176, 1178, 1240-1241, 1249, 1280, 1320, 1322, 1346, 1353-1354, 1357, 1375, 1943, 2043
303.5E 2 CR  BG800493
303E CR  HHM02332, 2363
304E 2  ME400176, 298, 304, 418, 487, 553, 712, 762, 770, 780, 785, 799, 811, 828, 887, 892-893, 898, 913, 920, 949, 955, 963, 971, 1018, 1063, 1148, 1227, 1239, 1283, 1291, 1322, 1396, 1400-1401, 1410, 1418-1419, 1441, 1443, 1450-1452, 1455, 1525, 1527, 1540, 1562, 1565, 1592, 1750, 1896, 1905, 1952, 2010, 2106, 2160, 2183, 2289, 3018
305.5D  FLZ00819
305.5E 2  CR500306, 355, 688-689, 696, 817, 824, 831, 851, 861, 908, 959, 1142, 1366-1367, 1372, 1421, 1423, 1433, 1437, 1446, 1462, 1469, 1475, 1478, 1513, 1515, 1517-1518, 1520-1522, 1524, 1529, 1531, 1534, 1537, 1539, 1542, 1547, 1637, 1678, 1685, 1688-1689, 1691, 1694, 1712-1714, 1719, 1956, 1981-1982, 1986, 2029, 2204, 2322, 2372, 2479, 2722, 2738, 2931, 3009-3010, 3012, 3014, 3116, 3458
305.5E 2CR  EJX00311
305.5E CR  FKY01345, 2813
305E 2  H5M00297, 308, 317, 453, 456, 462, 466, 495, 502, 694, 1004, 1017, 1091, 1146, 1153, 1159-1160, 1165, 1255, 1268, 1272, 1502, 1837, 1867, 1887, 1907, 1913, 1943, 1984, 2010, 2014, 2019, 2082, 2090, 2098, 2208, 2265, 2267-2268, 2274, 2291-2292, 2319, 2505, 2597, 2647, 2655, 2660, 2675, 2679, 2703, 2803, 2851, 2854, 3815-3816, 3818, 3824, 3982, 4063, 5296, 7155
305E 2 CR  DJX00147, 150, 157, 164, 1014
305E CR  XFA02172
307E 2  KC900377, 435, 448, 450, 475-476, 479-481, 496-499
308E 2CR FJX00162, 164, 475, 650, 716, 984, 1003, 1108, 1465, 1665, 1703, 1831, 2052, 2152, 2163, 2171, 2301, 2346, 2553, 2663, 2666, 2742, 2747, 2750, 2804, 2957, 2994, 3065, 3106, 3164, 3177, 3181, 3226, 4031, 4132, 4170, 4197, 4339, 4344, 4347, 4349-4350, 4369, 4380, 4548, 4734, 4750, 4788, 4791, 4931, 4934-4935, 4958-4959, 5133, 5324, 5418, 5421, 5424, 5429-5430, 5432, 5437-5439, 5446-5450, 5452, 5455, 5461, 5533-5534, 5537, 5539, 5541, 5561, 5566-5567, 5588, 5599, 5649, 5730, 5738-5739, 5907, 5913, 5926, 5948, 6048, 6157, 6245-6246, 6248, 6360, 6364, 6408, 6635, 6679, 6794, 6903, 6991, 7183, 7187, 7226, 7500, 7950, 7961, 7967, 7969, 8171, 8206, 8209-8210, 8330, 11633, 11641

TMX00130, 431, 436, 551, 1104, 1188
308E CR  GBJ01583
311D LRR  PNJ00370-00371
312E L  MJD00557, 662-663, 673-674, 695, 720, 766, 780, 913, 1341, 1353, 1435, 1514
313F LGC  HDK00170, 182
314D LCR  SSZ00600, 811
314E LCR  ZJT00154, 184, 219, 247, 344, 495, 508, 981, 1109, 1465, 1531-1532, 1540, 1624
315D LC CJN00457, 519, 1082

JGS00331
315FL  TDY10306
316E L  DZW00264, 620, 1726, 1919
318E L  WZS00205, 332
415F 2 HWA00243, 247, 278, 283, 620

PF400249, 430, 522, 532, 706, 797, 807, 814, 861, 864, 882, 924, 926, 931
416F 2  HWB00159, 195, 230, 234, 484, 573
416F ST  KSF01414
420E PL  DAN01570, 1589, 1598-1599, 1851
420E ST  DJL00481, 556, 992, 1723, 1727, 1769, 1828, 1849, 1854, 1958, 2176, 3329, 3433, 3442, 3451, 3457, 3617, 3654
420F 2  HWC00172, 174, 177, 188, 223, 298, 357, 374, 433, 570, 665-666, 668, 1045, 1052-1054, 2745, 2765
420F 2 IT  HWD00321-00322, 400, 804-807, 814-818, 821, 829, 970
420F IT  JWJ01007-01011, 1281, 1599, 1763, 1766, 2672-2673, 2730, 2925, 2961, 3001, 3003, 3107-3110
420F ST  SKR00183, 357, 560-562, 564, 607, 665, 667-668, 686, 788, 792, 886, 894, 899-900, 919, 985, 995, 1034, 1044, 1054, 1061, 1067, 1072, 1082, 1086, 1088, 1096, 1098, 1105, 1135, 1161, 1217, 1235, 1256, 1538, 1664, 1676, 1678, 1680, 1682, 1688, 1693, 1707, 1709, 1729-1735, 1790, 1795, 1950, 1955-1960, 1962-1963, 2015, 2043, 2055, 2156-2157, 2222, 2226, 2236, 2240-2241, 2246, 2265, 2345-2349, 2354, 2359, 2361, 2364-2366, 2368, 2447, 2630, 2634, 2637-2639, 2641-2644, 2652-2654, 2664-2665, 2760, 2763, 2814, 3082-3084, 3086-3092, 3095-3096, 3100-3104, 3107, 3112-3113, 3172, 3175, 3340, 3443, 3446, 3453, 3538, 3542, 3593, 3697, 3699, 4001, 4003, 4016, 4020, 4023, 4026, 4216, 4235, 4251, 4269, 4290, 4355, 4394, 4411, 4452, 4606, 4612, 4637, 4643, 4723, 4741, 4976, 5005
430E IT  MXB00390
430E ST  SWC00366, 405
430F 2  HWE00182, 199, 333
430F ST  RDF00459, 530, 645, 664, 667, 730, 733-734
450E EBL00257

RBA00223
450F  HJR00173, 267, 313, 318-319, 394, 472, 523-524, 560, 703, 720, 722
903C 2  MW800157, 212, 267, 273-274, 284, 323-326
906H 2  JRF03009
908M  H8800453, 567, 709, 1723
910M (T4F HRC)  H2200214
914K  CD200263, 426, 714, 719
924H  HXC01393, 2675
924K  PWR00564, 2649-2650, 2918
928H  CXK01388, 1576
930K  RHN01312, 2905, 3023, 3585, 4298
938K  SWL01555, 1563, 2682, 2854, 3335, 3981, 3996, 4114
938M  J3R01827, 1831, 1833
D3K 2 XL  KFF00102, 225, 271, 469
D3K XL  FFF00334
D4K 2 LGP  KRR00136
D4K 2 XL KM200169

KMM00125, 229, 295-296, 431, 443, 462, 480-481, 483, 497, 554
D5G XL  WGB03273-03274
D5K 2 LGP KY200833

KYY00930
D5K 2 XL KW200506

KWW00203, 294, 474, 511, 721, 811, 815, 838, 840, 899
D5K LGP  YYY01375
D5K XL  WWW01557, 1625
IT28  8JB00918
TH406C  GAT00168
TH407C  MLH00964, 1190, 1192-1194, 1196, 1274, 1458
TH514C  MWC00218-00220, 229, 383, 482-483, 586
TH560B  SLG00338
TL1055  TBM00783, 1328, 1386, 1391, 1400, 1478, 1482, 1544, 1549, 1552, 1555, 1557, 1573, 1636
TL1055C  KDE00196, 268, 343, 346-348, 350, 357, 365-370, 391, 393-396, 398-399, 408-410, 412-413, 462, 500-502, 510, 545-546, 549, 553, 572, 603, 605, 607-616, 707, 712-713, 716, 718-721, 723, 740, 747, 762-773, 797-798, 893, 1043, 1049, 1051-1052, 1054, 1080-1081, 1088-1089, 1094, 1096-1098, 1109, 1192-1193, 1195, 1206, 1208, 1242-1246, 1256, 1294-1296, 1298-1299, 1354, 1356-1359, 1361, 1364-1365, 1370, 1372-1373, 1427, 1473, 1476-1492, 1508, 1764, 1806
TL1055D  ML500237-00238, 240, 281-285, 312, 324-327, 330-332, 392-395, 410, 422-423, 426, 428-430, 498, 502, 520-522, 526, 531, 546, 558, 560, 578, 581, 596-599, 605, 619, 659, 712, 1245-1247, 1249-1252, 1260, 1281, 1291-1294, 1297-1299, 1312-1313, 1321-1322, 1333-1335, 1383-1385, 1390-1391, 1393-1395, 1398-1400, 1402, 1404-1408, 1418, 1420, 1453, 1464-1465, 1469-1471, 1482-1483, 1499-1500, 1534, 1543-1544, 1587, 1698, 1788, 1832-1833, 1889, 1954-1955
TL1255  TBN00693, 730, 1005, 1010-1011
TL1255C  DHW00282, 353, 366, 368, 370, 384-385, 387, 415-417, 422-423, 439, 452-455, 462, 464, 511, 535, 540-547, 594, 603, 606-610, 612, 614, 650, 678, 692, 781, 932-933, 936, 938, 940, 950, 952-953, 955-956, 960-962, 995, 998, 1018, 1026, 1090, 1099-1102, 1110, 1113, 1139, 1158, 1169-1170, 1172-1174, 1176, 1178-1183, 1190-1191, 1195, 1197, 1201, 1204-1207, 1230, 1308-1312, 1392, 1414, 1464, 1516, 1542, 1544-1545
TL1255D HRC  ML700210-00211, 305, 307, 310, 312, 316, 319, 409, 468, 473, 481, 505-506, 512-515, 519, 524, 526-527, 530, 537-538, 545-546, 572-573, 575, 579, 581-584, 590-591, 613, 798, 923-924, 932, 939, 951, 1197-1201, 1214-1217, 1219, 1221-1222, 1242, 1245, 1269-1272, 1281, 1291, 1327-1328, 1353-1355, 1370, 1379, 1382, 1386-1387, 1392-1397, 1406-1407, 1607, 1625, 1668, 1748, 1794
TL642  TBK00359, 751-752
TL642C  THG00231, 276, 278-280, 282-286, 363-364, 368, 376, 394, 408-410, 433, 438-441, 621-624, 666-668, 789-790, 793-795, 800, 803-805, 807-808, 810, 841, 847-851, 853, 925-927, 958, 996-997, 1149, 1151, 1234, 1296, 1308, 1312, 1314, 1333, 1359-1360, 1393, 1395, 1413, 1416, 1420, 1423, 1430, 1463-1470, 1508-1509, 1514-1521, 1530, 1561
TL642D  ML800355-00357, 359, 363-364, 377, 379-380, 396-397, 422, 899-903, 923, 933, 1186, 1196, 1224
TL943C  THH00184, 298, 346-349, 355, 366-367, 369-373, 389, 392-393, 395-396, 398, 404, 408-409, 412, 445, 447-448, 450-451, 454, 471, 494, 506, 508, 510, 529-534, 561-562, 564, 566, 569, 572, 576, 646, 649-656, 695-702, 704-705, 732-733, 764-765, 792-793, 826-840, 876-885, 928, 960, 963, 965, 967, 972, 978, 982, 985-986, 989-990, 993-994, 996-997, 1001-1002, 1005-1009, 1011, 1061, 1063, 1065, 1067, 1069-1070, 1090, 1092-1093, 1101, 1146-1148, 1173, 1220-1222, 1224-1225, 1327, 1421, 1423-1424, 1540-1541, 1546, 1624-1626, 1629-1631, 1635-1636, 1638, 1640, 1644, 1646-1647, 1649-1650, 1654-1655, 1659-1661, 1663-1670, 1689, 1702, 1705-1707, 1710-1713, 1758, 1761, 1783, 1786, 1788-1791, 1793-1794, 1797, 1836, 1838, 1841
TL943D  MLJ00188, 217, 268, 270, 280, 285-288, 295-296, 298, 300, 310-313, 320, 322-325, 331-332, 438, 913, 917
*******Group  3*******
120H  4MK00298
140H  9TN00643
14H  7WJ00706
320  9KK02529, 4971
320C FBB00824

PAC01141, 1241
320C L  EAG00801
568 LL  L6800283
615C II  9XG01770, 2079
623B  46P01730
657E  90Z00177
950G  3JW00244
950M  J1S00826, 1425
966G  9RS00618
980C  63X01184
CB-214E  21400888, 891
CB-334EII  C3A00207, 332, 373
CB-434D  CNH01279
CB-534C  5HN00710
CB-534D  FGH00709
CB-564D  C6D00156, 189
CB14  DTT00752
CB14B  47300234, 318, 335, 351, 379-380, 544, 553-554, 562, 758-759, 1127, 1397, 1434
CB22B 2B200102, 122, 137, 239

41900141-00142, 172
CB24 XT  24001780, 2210, 2642, 2719
CB24B 2X400176-00179, 186-187, 395, 415, 574, 819-821, 1012, 1318

42000133, 145-146, 173, 269, 297-298, 444, 448, 526, 528, 569
CB34  34500608
CB34B 42300273

XB400138, 352-353, 413-414
CC24B  HCB00176
CP-323C  EAS00486, 507, 513-514
CP-433E  ASN00427, 467, 644, 873
CP34  51500133-00135, 145, 154-155, 186-187, 189, 191, 225, 543
CP44B  4P400151
CS-323C  DAR00350, 354
CS-423E  BWG00176-00178, 210, 319
CS-433E  ASR00674, 687, 1066, 1200
CS34  51400143, 148-149, 158, 162, 180
CS44B  CS300382
PS-150C  FPS00417, 1024, 1026
*******Group  4*******
216 B 3  JXM00975
226 B 3  MWD00645, 1033, 1662, 1778, 1783, 2346, 2781, 3316, 3449, 4674, 4965, 4971, 5685, 5687-5688, 5690, 5692, 5695, 5726, 5730, 5823, 6301, 6318, 6337, 6340, 6376, 6378, 6384, 6392, 6410, 6412, 6418-6419, 6471, 6477, 6556, 6889-6891, 7083, 7121, 7138, 7308, 7317, 7324, 7349, 7371, 7426, 7454-7455, 7457, 7461, 7472, 7486, 7521, 7724, 7727, 7741, 7743, 7745, 7748, 7750, 7754, 7769, 7775, 7799, 7801, 7828-7831
226B  MJH13223
236  4YZ06035
236B 3  A9H03210
242B 3  SRS01757
246  5SZ06397
246C  JAY02230, 3902, 5756, 6023, 6366, 6548, 6760, 6904, 6951, 7056, 8965, 8975-8978, 8980, 8983, 8985-8986, 9104
247B 3  TSL02207, 2209, 2275, 2842, 2852, 2932-2936
252B  SCP03023
257B  SLK00791, 6104
259B 3  YYZ00895, 1414, 1948, 2053, 2067, 2090, 2676, 2909, 3236, 3330, 3391, 3453, 3507, 3881, 4290, 4482, 4485, 4824, 4827
262C  MST04921
262C 2  TMW00389, 1083
279C  MBT02198, 2554, 3210
287C  MAS01298
289C  JMP01842, 1973
297C  GCP00466
299C  JSP00883, 942, 964, 994, 1527, 1549, 1565, 1670, 2113, 2273, 2279
300.9D LJ200219, 357, 373, 401, 407, 411, 413, 581-582, 616, 620, 632, 634-635, 653, 682-683, 686, 824-825, 834, 836, 841-843, 849, 863, 865-867, 870, 879-880, 901-902, 908, 970, 973, 979, 981, 984, 990, 1031-1032, 1042-1043, 1047, 1066, 1075-1076, 1093, 1177-1181, 1186, 1191-1192

LJM00958
301.4C  LJ300176, 180, 223, 230, 301
301.7D LJ400197-00198, 259, 266, 269-270, 273, 279, 308, 396, 561, 590

LJH00240, 299, 770, 792, 804
301.7D CR  LJ800168, 174, 179, 181-184, 208, 218, 302, 318, 322-324, 326, 345, 347, 352, 356, 480, 601-602, 612, 623, 769, 805, 899-900, 906-907, 915-918, 940, 944, 965, 1027-1028, 1037, 1071, 1073, 1221, 1252, 1335-1337, 1339, 1341-1343, 1373, 1375, 1388, 1391, 1396, 1398, 1482, 1486, 1492, 1495, 1498, 1512-1513, 1515, 1532, 1555
302.4D  LJ600155, 183, 196, 251-255, 260
302.5C  GBB06029-06031, 6345, 6353, 6393, 6417
302.7D LJ700155, 157, 181, 199-200, 220, 222, 257-258, 294, 304, 306, 344, 356, 382, 436-437, 456, 462, 464, 477, 493, 498, 500, 514, 517, 535, 600, 666, 686, 699, 701-702, 707, 771, 773, 779, 783, 833, 836-837, 845-846, 858-859, 862-863, 924, 931-933, 936-937, 943, 948, 950-952, 963-965, 991, 1007, 1009, 1016, 1082-1083, 1089, 1133-1134, 1136-1137, 1141-1142, 1161, 1175-1176, 1210-1211, 1213, 1220-1223, 1225, 1230, 1239, 1241-1242, 1261, 1323, 1325, 1363-1364, 1385, 1389, 1393, 1396, 1400-1401, 1403, 1423, 1425, 1469-1470, 1472, 1506, 1515-1521, 1523, 1529-1530, 1543, 1608

LJL00305, 464, 581, 811-812, 814, 855, 886, 888, 897, 959, 968, 1086, 1089
303.5E 2  JWY00181, 266-268, 338, 345, 354, 358, 362, 409, 415, 491, 493, 497, 657, 667, 678, 848, 964, 979, 987, 993, 995, 1012, 1026, 1130-1131, 1137, 1157-1158, 1205, 1234, 1306, 1348, 3786, 3789, 3928, 4003
303.5E 2 CR  BG800406, 410, 425, 427, 435, 437, 473, 488, 495, 497, 539, 624, 671-675
303.5E CR  RKY00626, 2049-2050, 2519, 2690, 2996, 3116, 3129, 3218, 3229, 3245, 3252, 3297, 3332, 3399, 3401, 3421, 3452, 3518, 3527, 3543-3544, 3550, 3553, 3580, 3606, 3623, 3648, 3787, 3792, 3817, 3871, 3917, 3936, 3956, 4038, 4075, 4152, 4223, 4419, 4422, 4433, 4465, 4488, 4569, 4615, 4621-4622, 4633-4634
303E CR  HHM00286-00287, 330-331, 374, 541, 585, 602-603, 616, 620, 1129, 1133-1139, 1203, 1550, 1679, 1690, 1715, 1779, 2065, 2218, 2377, 3246
304C CR  FPK01848, 6644-6645
304E 2 CR  CJ200383, 492, 509-510, 554, 557, 578, 596, 614, 616, 627, 652
304E CR  TTN01419, 1826, 1991, 2063, 2201, 2215, 2217, 2222, 2260, 2268, 2324, 2330, 2346, 2795, 2860, 2863, 2865, 2868, 2871, 2876
305.5D  FLZ01087
305.5E 2CR  EJX00166, 497, 544, 550, 552, 561, 834, 844, 873, 884, 895-896, 906, 927, 953, 959, 969, 1018, 1181
305.5E CR  FKY00432, 471-472, 1446, 1449, 1451, 2044, 2540, 2558, 2573, 2596, 2628, 2634, 2746, 2788, 2809, 2901, 2905, 2924
305C CR  HWJ02183, 4713
305D  XER01592, 1741
305E 2 CR  DJX00270, 293, 675, 679, 925, 958, 1097, 1148, 1154, 1430-1431, 1450
305E CR  XFA01090, 1527, 2404, 2410, 2427, 2535, 2759, 2773, 2786, 2793, 2796-2797, 2800, 2803, 2805, 2808, 2813, 2817, 2819-2821, 2823, 3473-3475, 3485, 3766, 3805, 3991, 4011, 4020, 4110
308D CR  FYC01191, 1274
308E CR  GBJ00403, 406, 854, 1132, 1188, 1222, 1948, 2014
311FL  KCW00127, 177, 298, 300
313F LGC  HDK00260, 278
314C LCR  PCA01419, 1891, 1899
315C L  CJC03132
414E IL  ELB00458, 677, 720, 733, 750
416C  4ZN18744
420D  FDP12545
446D  DBL00527, 654
903C  MW400554
906H  SDH01527
908H 2  JRD01606, 1881
930M  HEY00333
935C  8CF00239
D3G XL  JMH01463
D4H II  8PB02668
IT14G  ERP00504
TH255  TBS00326, 645, 649, 659, 752, 808, 811, 889, 891, 894, 896-897, 930, 937, 941-942, 946, 957, 959, 979, 993-995
TH255C  JK200214, 255, 279-280, 298, 312, 350, 371, 529-530, 556-557, 559-560, 562, 577, 588-590, 592, 594, 604-605, 607-611, 640, 656, 672-675, 677, 687-688, 713, 798, 802-811, 829-832, 835, 880, 902, 1002, 1054, 1060-1061, 1063-1066, 1068-1072, 1075-1077, 1090-1091, 1100-1101, 1197, 1218-1223, 1246-1248, 1272-1273, 1508, 1527-1534, 1537-1540, 1545-1549, 1592-1593, 1666, 1669, 4008, 4063-4067, 4087, 4089-4091, 4094, 4111-4112, 4116, 4157
TH408D HRC  TH900356, 519
TH514  TBW00581, 643
TL642  TBK01375-01378, 1395, 1407-1412, 1441-1443, 1445, 1472-1473, 1493-1496
TL943  TBL00992, 1797, 1815, 1833, 1873, 1875, 1877, 1918-1919, 1921-1923, 1957-1959, 1962, 1964-1965

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5104063 Cable As - 14-pin Svc Port (Alternate to 5104065/">510-4065
1 5104065 Cable As - 9-pin Svc Port
1 5323753 Cable As - 9-pin Svc Port (Alternate to 510-4063)
1 5323754 Cable As - 9-pin Svc Port (Alternate to 5104065/">510-4065)
1 5325452 Cable As - 12-pin PL-Ready (Optional)
1 5360072 Harness As - 9-Pin Y-Harness (Optional)
1 5416385 PL542 Cellular Radio Software
1 5429452 Harness As - 14-Pin Y-Harness (Optional)
1 5493131 PL542 Cell Radio Field Inst Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5104063 Cable As - 14-pin Svc Port (Alternate to 5104065/">510-4065
1 5104065 Cable As - 9-pin Svc Port
1 5323753 Cable As - 9-pin Svc Port (Alternate to 510-4063)
1 5323754 Cable As - 9-pin Svc Port (Alternate to 5104065/">510-4065)
1 5325452 Cable As - 12-pin PL-Ready (Optional)
1 5360072 Harness As - 9-Pin Y-Harness (Optional)
1 5416385 PL542 Cellular Radio Software
1 5429452 Harness As - 14-Pin Y-Harness (Optional)
1 5493131 PL542 Cell Radio Field Inst Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5263054 PL240B Cellular Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
1 5263054 PL240B Cellular Radio Field Install Kit
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-500000 hrs,
0-720 mo 
100.0%
0.0%
0.0%
100.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-500000 hrs,
0-720 mo 
100.0%
0.0%
0.0%
100.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 2

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-500000 hrs,
0-720 mo 
100.0%
0.0%
0.0%
100.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 3

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-500000 hrs,
0-720 mo 
100.0%
0.0%
0.0%
100.0%
0.0%
0.0%
 NOTE: This is a 0.7-hour job for Group 4



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1   Group Number 2  
 
Before going to the Customer Site:

1. Refer to M0077632 installation instructions for all tools required to perform the radio installation.

Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 1.1.1.

Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 1.1.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections.

Note: A "Product Link(TM) Pro Series PL542 Machine Compatibility Reference" is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: "https://dealer.cat.com/PL/PL542InstallationRef". This link is case sensitive so you will need to type in the link exactly as shown.
.
Image1.1.1
Image1.1.2
 
At the machine:

2. Using Cat Electronic Technician run a Product Status Report (PSR) and review to see if another Product Link device is already installed. If another Product Link device is installed then remove the device prior to installing the PL542 radio system.

3. Perform M0077632 installation instructions in full for the Product Link radio system.

4. Make sure to follow the entire process until the device performs a successful communication check.

5. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine.

6. Once the hardware installation and registration process is completed successfully then subscribe the PL radio device to the Cat Daily subscription.

7. The PL542 radio device may not have the latest software on-board. Please use Caterpillar's Product Support Customer Relations Management (PSCRM) system to create a ?System Technology? event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use ?FOTA Request? and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to Caterpillar.
 
 
Group Number 3   Group Number 4  
 
Before going to the Customer Site:

1. Refer to M0081260 installation instructions for all tools required to perform the radio installation.

At the machine:

2. Perform M0081260 installation instructions in full for the Product Link radio system.

3. Make sure to follow the entire process until the device performs a successful communication check.

4. If the device is not communicating, refer to UENR6983 to troubleshoot the PL240B installation. Please complete a successful communication check before leaving the machine.

5. Once the hardware installation and registration process is completed successfully then subscribe the PL radio device to the Cat Daily subscription.
 
 

Caterpillar Information System:

PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE HOUSING ON CERTAIN 785C OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE HOUSING ON CERTAIN 785C OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE SERVICE BRAKE ON CERTAIN 416F2 AND 420F2 BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE SERVICE BRAKE ON CERTAIN 416F2 AND 420F2 BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CYLINDER PACKS ON CERTAIN 793C OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE CYLINDER PACKS ON CERTAIN 793C OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE REAR SUSPENSION CYLINDER GROUP BEARINGS ON CERTAIN 770G AND 772G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE REAR SUSPENSION CYLINDER GROUP BEARINGS ON CERTAIN 770G AND 772G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING CAMSHAFTS ON CERTAIN 793C AND 793D OFF-HIGHWAY TRUCKS EQUIPPED WITH 3516 ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING CAMSHAFTS ON CERTAIN 793C AND 793D OFF-HIGHWAY TRUCKS EQUIPPED WITH 3516 ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON CERTAIN 815K SOIL COMPACTORS, 816K AND 826K LANDFILL COMPACTORS, AND 824K WHEEL DOZERS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING FILMS ON CERTAIN 815K SOIL COMPACTORS, 816K AND 826K LANDFILL COMPACTORS, AND 824K WHEEL DOZERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST, BRAKE CHARGE, AND BRAKE COOLING PUMP GROUPS ON CERTAIN 777G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOIST, BRAKE CHARGE, AND BRAKE COOLING PUMP GROUPS ON CERTAIN 777G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 793F AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 793F AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPAIRING TRANSMISSION CLUTCH 1 AND CLUTCH 2 FAILURES ON THE 797 AND 797B OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPAIRING TRANSMISSION CLUTCH 1 AND CLUTCH 2 FAILURES ON THE 797 AND 797B OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 479-1866 CONTROL HARNESS ON CERTAIN 836K LANDFILL COMPACTORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE 479-1866 CONTROL HARNESS ON CERTAIN 836K LANDFILL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR INSTALLING THE TIE ROD ASSEMBLY AND REPLACINGTHE MAIN DRIVESHAFT UNIVERSAL JOINTS ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSTALLING THE TIE ROD ASSEMBLY AND REPLACINGTHE MAIN DRIVESHAFT UNIVERSAL JOINTS ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A SHIELD FOR THE TEMPERATURE CONTROL MODULE ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSTALLING A SHIELD FOR THE TEMPERATURE CONTROL MODULE ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING AN IMPROVED BATTERY DISCONNECT SWITCH ON CERTAIN 793F OFF-HIGHWAY TRUCKS EQUIPPED WITH THE ELECTRIC START OPTION PRODUCT SUPPORT PROGRAM FOR INSTALLING AN IMPROVED BATTERY DISCONNECT SWITCH ON CERTAIN 793F OFF-HIGHWAY TRUCKS EQUIPPED WITH THE ELECTRIC START OPTION
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MOTOR MOUNT ASSEMBLY FOR THE THERMOSTATIC VALVE ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE MOTOR MOUNT ASSEMBLY FOR THE THERMOSTATIC VALVE ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CLEAN FUEL MODULE ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE CLEAN FUEL MODULE ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR AXLE HOUSING SUSPENSION MOUNTS ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE REAR AXLE HOUSING SUSPENSION MOUNTS ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW STARTER MOTOR AND REWORKING THE ELECTRICAL ROUTING SYSTEM ON CERTAIN 216B3 AND 226B3 SKID STEER LOADERS PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW STARTER MOTOR AND REWORKING THE ELECTRICAL ROUTING SYSTEM ON CERTAIN 216B3 AND 226B3 SKID STEER LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING WELDS ON THE WINCH FRAME AND TIGHTENING BOLTS NEAR THE LOWER BOOM BLOCK SUPPORT PLATE ASSEMBLY ON CERTAIN PL83 AND PL87 PIPELAYERS PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING WELDS ON THE WINCH FRAME AND TIGHTENING BOLTS NEAR THE LOWER BOOM BLOCK SUPPORT PLATE ASSEMBLY ON CERTAIN PL83 AND PL87 PIPELAYERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST GAS BACK PRESSURE VALVE AND FOR REFLASHING THE ENGINE SOFTWARE ON CERTAIN AP1000F AND AP1055F ASPHALT PAVERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST GAS BACK PRESSURE VALVE AND FOR REFLASHING THE ENGINE SOFTWARE ON CERTAIN AP1000F AND AP1055F ASPHALT PAVERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FINAL DRIVE REACTION HUB ON CERTAIN 785D OFF-HIGHWAYS TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FINAL DRIVE REACTION HUB ON CERTAIN 785D OFF-HIGHWAYS TRUCKS
Back to top
The names Caterpillar, John Deere, JD, JCB, Hyundai or any other original equipment manufacturers are registered trademarks of the respective original equipment manufacturers. All names, descriptions, numbers and symbols are used for reference purposes only.
CH-Part.com is in no way associated with any of the manufacturers we have listed. All manufacturer's names and descriptions are for reference only.