PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LIFTING FILMS ON CERTAIN XQP500 GENERATOR SETS Caterpillar


PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LIFTING FILMS ON CERTAIN XQP500 GENERATOR SETS

Usage:



TEBE6034-00

09May2017


A-171
O-207

 

Priority

  
  

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LIFTING FILMS ON CERTAIN XQP500 GENERATOR SETS

7557 7405
PI32766
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32766" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32766" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


COMPLETION DATE

TERMINATION DATE

30Nov2017 31May2018

PROBLEM

The existing weight decal on certain XQP500 Generator Sets is incorrect, showing 5000kg weight instead of 6000kg. Needs replaced to ensure end customer lifts the generator set safely.

AFFECTED PRODUCT

Model Identification Number
XQP500 XP500101-00106

XP800100-00103

PARTS NEEDED

Qty

Part Number Description
2 2721732 FILM-LIFTING
2 2722645 FILM-LIFTING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Remove 4 of 272-1731 (5000kg, 4 point lift label).
Add 2 of 272-2645 (6000kg, single point lift label) as shown in Image 1.
Add 2 of 272-1732 (6000kg, 4 point lift label) as shown in Image 1.
Image1

OWNER NOTIFICATION

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%

 NOTE: This is a 1.0-hour job


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE LIFTING FILMS

MODELS INVOLVED - CERTAIN XQP500 GENERATOR SETS


Dear Cat Product Owner:


The lifting label (weight information) needs to be replaced on the products listed below. The existing label could lead to under rated lifting equipment being used. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 09May2017 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.



Caterpillar Inc.

Identification #(s)



Attached to 09May2017 Service Letter

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