PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS
Usage:
TEBE5858-01
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| 23Mar2017 |
| (Revised 04Apr2017) |
U-160
A-105
O-127
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS |
|
| 7606 7610 7620 | PS45421 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45421" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 23Mar2017 Service Letter. Changes have been made to the Affected Product and Part Needed. |
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TERMINATION DATE |
| 31Dec2017 |
PROBLEM
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| The 2G network that the cellular Product Link devices are on will be no longer available in October 2016. All devices will stop reporting after this date. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 3516 | 25Z06323 |
| 3516B | ZAP00219, 377 |
| PM3516 | KEN00203 |
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| *******Group 2******* | |
| C15 | X4R00413 |
| C18 | EKW00718 |
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| *******Group 3******* | |
| 320D | PHX00819, 1355 |
| 320D L | SPN00274 |
| 330C L | DKY00630 |
| 725 | B1L01361 |
| CB24 XT | 24002536-02537 |
| CC24 | 24100300 |
| CS-533E | TJL02138, 2157 |
| CS54 | C5R00550, 553 |
| CS54B | L4H00221 |
| CS56 | C5S01338 |
| D6N XL | CCK00807 |
| D6T XL | LAY00682 |
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| *******Group 4******* | |
| 320E L | NAZ01078, 1081 |
| 950H | K5K01623 |
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| *******Group 5******* | |
| 320E L | WBK00259, 1070, 1096, 2198, 3239 |
| 320E LRR | TFX00132, 365, 738 |
| 324E L | PNW00453 |
| 336E L | BZY02054 |
| 349E L | MPZ00566 |
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| *******Group 6******* | |
| 966K | TFS00447, 449 |
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| *******Group 7******* | |
| 320D | PHX00358 |
| 330C L | CYA00934 DKY03987 |
| 345B II LC-FIX | AGS02737 |
| 365C L | ELC00163 |
| 725 | B1L02491 |
| 826G II | AYH00591 |
| 836G | 7MZ00412 |
| 980H | JMS02884 |
| AP1055F | TJ500100 |
| CS54B | L4H00222 |
| D6R II XL | AAX00831 |
| D6T LGP | KJL00818 |
| D6T XL | GMK00507, 522 |
| D6T XW | SLJ01235 |
| D7R II LGP | ABJ00554 |
| D8R II | AKA01060 |
| PM-200 | P1C00559 |
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| *******Group 8******* | |
| 321D LCR | MPG00830, 1017 |
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| *******Group 9******* | |
| 324D LN | LAB00410 |
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| *******Group 10******* | |
| C4.4 | D4B02593 |
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| *******Group 11******* | |
| 246D | BYF01051 |
| 299D XHP | NLC00360 |
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| *******Group 12******* | |
| 226B | MJH06462, 11299, 13224, 13251 |
| 226B 3 | MWD01014, 1758-1759, 2561, 3227, 3425, 3861, 3863, 3865, 3881, 4303 |
| 247B 3 | TSL01556 |
| 303.5D CR | RHP01961 |
| 303C CR | BXT00748, 3342 |
| 305.5D | FLZ01096 |
| 307C | BNE01945 |
| 308C CR | KCX02206 |
| 308D CR | FYC01622, 2306 |
| 314C LCR | PCA01695, 1821 |
| 314D LCR | SSZ00380, 829 |
| 416D | BFP02535 |
| 428B | 7EJ02284 |
| 924H | HXC00404 |
| 938G II | CRD02077 |
| D3G XL | JMH02218, 2420 |
| D4G XL | HYD02054 |
| D5G XL | WGB01102 |
| TH255C | JK200340 |
| TH330B | TBG00152, 304 |
| TL1055 | TBM01356 |
| TL1055C | MDD00208, 213 |
| TL1255 | TBN00695, 842 |
| TL642 | TBK00990 |
| TL642C | THL00150 |
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| *******Group 13******* | |
| 303.5E CR | RKY01078, 1081, 1834, 1837, 3211, 3284 |
| 416E | SHA00226, 5204 |
| 416E ST | BWC00367 LMS00251, 436, 715, 1656, 1717, 2298, 2517 |
| 416F ST | KSF00203, 205, 207, 215, 236, 287, 449, 462, 470, 480, 514, 545, 556, 590-592, 610, 612, 614, 632-633, 653 |
| 420E | HLS06501 PRA01650, 1699 |
| 420E ST | DJL00220, 1014, 1453, 2216, 2417, 2451, 2625, 3733, 3925 |
| 430E | EAT00859 RLN00211 |
| 430E ST | SWC00341, 344, 472 |
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| *******Group 14******* | |
| 246C | JAY07025 |
| 279C 2 | KWB00539 |
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| *******Group 15******* | |
| D3K XL | FFF00410, 650 |
| D4K 2 XL | KMM00168, 173, 281, 315 |
| D5K 2 XL | KWW00195 |
| D5K XL | WWW00351, 1246 |
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| *******Group 16******* | |
| 420F IT | JWJ01136, 1630 |
| 420F ST | SKR01413, 1545, 2599, 4173 |
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| *******Group 17******* | |
| 312E L | MJD00320 |
| 316E L | DZW00523 |
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| *******Group 18******* | |
| 315C L | CJC05147 |
| 930K | RHN00660, 737 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 8 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 3 | 8T4121 | WASHER-HARD (If Needed) |
| 3 | 8T4137 | BOLT-HEX HEAD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 3495488 | BRACKET AS (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 6******* | ||
| 5 | 8T8729 | PIN-CONNECTOR |
| 8 | 8T8737 | PLUG-SEAL |
| 2 | 1028805 | RECEPTACLE KIT (If Needed) |
| 1 | 1552265 | PLUG KIT-CONN |
| 2 | 1552274 | PLUG KIT-CONN |
| 5 | 2073814 | WIRE AS.-SPLICE |
| 1 | 2743779 | SEAL-CAP (If Needed) |
| 1 | 3538773 | CABLE AS-ANT (If Needed) |
| 1 | 4438462 | ANTENNA AS (If Needed) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 4978978 | PL522 Flash File |
| 1 | 5128575 | PL641 Cellular Radio Flash File (2016B) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 7******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | 5269981 | PLE601 Ntwk Mgr Flash File (2016C-Construction) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 8******* | ||
| 6 | 8T8737 | PLUG-SEAL |
| 10 | 9X3402 | SOCKET-CONNECTOR |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2305010 | PLUG AS-CONN (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | 5269981 | PLE601 Ntwk Mgr Flash File (2016C-Construction) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 9******* | ||
| 2 | 8T4183 | BOLT-HEX HEAD (If Needed) |
| 2 | 8T4223 | WASHER-HARD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2602229 | BRACKET AS (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | 5269981 | PLE601 Ntwk Mgr Flash File (2016C-Construction) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 10******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 11******* | ||
| 1 | 4223241 | ProductLink Field Install Kit D-Series SSL/MTL/CTL |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 12******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 8 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 13******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 14******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2584145 | KIT-PROD LINK (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 15******* | ||
| 3 | 6V9805 | BOLT-HEX HEAD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 3 | 9X8256 | WASHER (If Needed) |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 1566175 | CLIP-LADDER (If Needed) |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2697650 | PLATE AS. (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 16******* | ||
| 3 | 6V9805 | BOLT-HEX HEAD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 3 | 9X8256 | WASHER (If Needed) |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 1566175 | CLIP-LADDER (If Needed) |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2697650 | PLATE AS. (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 17******* | ||
| 3 | 8T4121 | WASHER-HARD (If Needed) |
| 3 | 8T4137 | BOLT-HEX HEAD (If Needed) |
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 3495488 | BRACKET AS (If Needed) |
| 1 | 4555561 | PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645) |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5136179 | PL241 Cellular Flash File - See Rework Procedure |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 18******* | ||
| 8 | 8T8729 | PIN-CONNECTOR |
| 16 | 8T8737 | PLUG-SEAL |
| 1 | 1028801 | KIT-RECEPTACLE |
| 1 | 1552265 | PLUG KIT-CONN |
| 1 | 2039007 | NUT (If Needed) |
| 1 | 2702679 | WASHER-LOCK (If Needed) |
| 1 | 4674163 | PLE601 Network Manager Kit |
| 1 | 4809645 | PL641 Cellular Radio Kit |
| 1 | 5269979 | PL641 Cellular Radio Flash File (2016C) |
| 1 | 5269981 | PLE601 Ntwk Mgr Flash File (2016C-Construction) |
| 1 | CONFIG_FILE | Configuration File (See Rework Procedure) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| NOTE: This program provides for upgrade of Product Link cellular systems from 2G service to 3G service in Puerto Rico, Guam, US Virgin Islands, North Mariana Islands, and American Samoa. This program does not apply if a machine in the Affected Product is no longer operating in one of these US Territories. Replace the cellular device (PL421 or PL522) with a new telematics device (PL241, PL641, or PLE641). Caterpillar Electronic Technician (ET) 2014C and VIMSpc 2011A or newer should be used to perform any software updates. Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update. Refer to the attached Rework Procedures. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 2 | ||||||
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| *******Group 3******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 3 | ||||||
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| *******Group 4******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 4 | ||||||
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| *******Group 5******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 5 | ||||||
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| *******Group 6******* | ||||||
0-720 mo |
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| NOTE: This is a 5.0-hour job for Group 6 | ||||||
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| *******Group 7******* | ||||||
0-720 mo |
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| NOTE: This is a 5.0-hour job for Group 7 | ||||||
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| *******Group 8******* | ||||||
0-720 mo |
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| NOTE: This is a 5.0-hour job for Group 8 | ||||||
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| *******Group 9******* | ||||||
0-720 mo |
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| NOTE: This is a 5.0-hour job for Group 9 | ||||||
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| *******Group 10******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 10 | ||||||
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| *******Group 11******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 11 | ||||||
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| *******Group 12******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 12 | ||||||
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| *******Group 13******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 13 | ||||||
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| *******Group 14******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 14 | ||||||
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| *******Group 15******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 15 | ||||||
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| *******Group 16******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 16 | ||||||
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| *******Group 17******* | ||||||
0-720 mo |
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| NOTE: This is a 3.0-hour job for Group 17 | ||||||
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| *******Group 18******* | ||||||
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| NOTE: This is a 5.0-hour job for Group 18 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Group Number 1 Group Number 2 Group Number 3 Group Number 4 Group Number 5 Group Number 7 Group Number 8 Group Number 9 Group Number 10 Group Number 12 Group Number 13 Group Number 14 Group Number 15 Group Number 16 Group Number 17 Group Number 18 |
| NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution. Before going to the Customer Site: 1. Refer to the proper installation instructions as shown in Image 1.1.1 below for all tools required to perform the 2G-3G upgrade from a legacy Product link to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended. . |
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| Image1.1.1 |
| Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio. Note: All configuration file part numbers are located at https://dealer.cat.com/en/products/technology/construction-technology/product-link.html Under the tab ?Sales Support?, click on the guide for config files named ?Next Gen Hardware Ordering Guide for Construction with Config Files and Lookup?. Configuration files for your particular machine are located in SISweb in Service Software Files > Flash Files section. Please verify for any related configuration files for your installation. 2. Download the flash files to your PC for updating the PL641 radio and PLE601 Network Manager: . |
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| Image1.2.1 |
| Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update. At the machine: 3. Perform installation instructions (see Image 1.1.1 above) for the 2G-3G upgrade from a legacy Product link device to a 3G radio system. Carefully check the required parts listed under each group. Some machines have a recommended bracket for mounting the radio. These brackets are not required, but are recommended. 4. Make sure to follow the entire process until the device performs a successful communication check. 5. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine. 6. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR). 7. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation. 8. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store. 9. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl Note: The wait time may vary during different times of the day. Note: To have your software updated on PL241, create a System Technology Service Request and submit to Caterpillar. State that you would like to have the software on your PL241 updated, along with acknowledgment of customer consent. The DSN Tier 2 analysts will have the software on your radio updated. Please put FOTA in the Problem Description to help expedite the process. |
| Group Number 6 |
| Note: K-Series Medium Wheel Loaders require that a PL522 or PL523 hardware set remain installed in the machine to support Payload Control System. The final installation will include the PL522 ECM and the PL641 Product Link Pro radio. Before going to the Customer Site: 1. Review M0071430 for all the tools required to perform the 2G-3G upgrade from a legacy Product Link to a PL641. Note: An Ethernet (425-6889) service tool is required to flash the telematics device and radio. Note: Download all necessary software and configuration files as shown below . |
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| Image2.1.1 |
| At the machine: 2. Perform the installation instructions in Special Instruction, M0071430 in full. Note: Follow these instructions EXACTLY to avoid rendering an ECM inoperable. 3. Make sure to follow the entire process until the device performs a successful communication check. 4. If the device is not communicating, refer to UENR5823. Please complete a successful communication check before leaving the machine. 5. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR). 6. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation. 7. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store. 8. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl Note: The wait time may vary during different times of the day. |
| Group Number 11 |
| Before going to the Customer Site: 1. There is a machine specific field installation kit provided in the parts list that contains all necessary components for the installation. Reference Special Instruction REHS9952 for details on installing the kit components. Note: An Ethernet (425-6889)service tool is required to flash the telematics device and radio. 2. Download the flash files to your PC for updating the PL641 radio: . |
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| Image3.1.1 |
| At the machine: 3. Perform installation instructions REHS9952 to install and configure the Product Link PL641. 4. Make sure to follow the entire process until the device performs a successful communication check. 5. If the device is not communicating, refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine. 6. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR). 7. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation. 8. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store. 9. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. Log into the Dealer Service Portal and validate the equipment serial number and ownership in the Equipment Data System. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl Note: The wait time may vary during different times of the day. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING THE GENERATOR ON CERTAIN C4.4 MARINE GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE GENERATOR ON CERTAIN C4.4 MARINE GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PRELUBE PUMP RELAY ON CERTAIN CG170-16, G3516H, AND G3520H GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PRELUBE PUMP RELAY ON CERTAIN CG170-16, G3516H, AND G3520H GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN PETEROLEUM PRODUCTS PRODUCT SUPPORT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN PETEROLEUM PRODUCTS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING OR REWORKING THE BASE ON CERTAIN G3520H GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING OR REWORKING THE BASE ON CERTAIN G3520H GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK ON CERTAIN XQ35 RENTAL GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK ON CERTAIN XQ35 RENTAL GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE TURBOCHARGER WASTEGATE ACTUATOR ON CERTAIN 329F, AND 330F EXCAVATORS, 525D, 535D, 545D, AND 555D WHEEL SKIDDERS, 558B FOREST MACHINES, 563D, AND 573D WHEEL FELLER BUNCHERS, 815K SOIL COMPACTORS, PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE TURBOCHARGER WASTEGATE ACTUATOR ON CERTAIN 329F, AND 330F EXCAVATORS, 525D, 535D, 545D, AND 555D WHEEL SKIDDERS, 558B FOREST MACHINES, 563D, AND 573D WHEEL FELLER BUNCHERS, 815K SOIL COMPACTORS,
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ELECTRONIC MODULAR CONTROL PANEL (EMCP 4.2) ON CERTAIN PM3512 POWER MODULES PRODUCT SUPPORT PROGRAM FOR REPLACING THE ELECTRONIC MODULAR CONTROL PANEL (EMCP 4.2) ON CERTAIN PM3512 POWER MODULES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER ON CERTAIN C175-16 LOCOMOTIVE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL COOLER ON CERTAIN C175-16 LOCOMOTIVE ENGINES
PRODUCT SUPPORT PROGRAM FOR RECTIFYING PRELUBE RELAY FAILURES ON CERTAIN SOLUTIONS 3512B AND 3516B GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR RECTIFYING PRELUBE RELAY FAILURES ON CERTAIN SOLUTIONS 3512B AND 3516B GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE FUEL METERING VALVE INLET TUBE ON CERTAIN G3520H GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE FUEL METERING VALVE INLET TUBE ON CERTAIN G3520H GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGER STUD ON CERTAIN C32 MARINE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGER STUD ON CERTAIN C32 MARINE ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE AIR BONNET GASKETS AND POSSIBLY REPLACING THE AFTERCOOLER CORE ON CERTAIN G3516H AND G3520H GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE AIR BONNET GASKETS AND POSSIBLY REPLACING THE AFTERCOOLER CORE ON CERTAIN G3516H AND G3520H GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE JACKET WATER PRESSURE SENSORS ON CERTAIN CG170-16, G3516H, AND G3520H GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE JACKET WATER PRESSURE SENSORS ON CERTAIN CG170-16, G3516H, AND G3520H GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE JACKET WATER HEATER PUMP ON CERTAIN 3512C HD LOCOMOTIVE ENGINES PRODUCT SUPPORT PROGRAM FOR REWORKING THE JACKET WATER HEATER PUMP ON CERTAIN 3512C HD LOCOMOTIVE ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CAMSHAFT COVER GASKET ON CERTAIN CG170-16, G3516H, AND G3520H GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE CAMSHAFT COVER GASKET ON CERTAIN CG170-16, G3516H, AND G3520H GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE LOW PRESSURE FUEL LINES ON CERTAIN C175-20 LOCOMOTIVE ENGINES PRODUCT SUPPORT PROGRAM FOR REWORKING THE LOW PRESSURE FUEL LINES ON CERTAIN C175-20 LOCOMOTIVE ENGINES
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PLE601 ON CERTAIN C175 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PLE601 ON CERTAIN C175 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK FIRMWARE ON CERTAIN XQ35, XQ60, AND XQP500 RENTAL GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK FIRMWARE ON CERTAIN XQ35, XQ60, AND XQP500 RENTAL GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING ECM ENCLOSURE 205-9470 ISOLATION MOUNTS ON CERTAIN CG170-16, G3516H, AND G3520H GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING ECM ENCLOSURE 205-9470 ISOLATION MOUNTS ON CERTAIN CG170-16, G3516H, AND G3520H GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEEL TRANSMISSION LINES ON CERTAIN TH55-E70 AND TH55FT-90 PETROLEUM TRANSMISSIONS AND PETROLEUM PACKAGES PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEEL TRANSMISSION LINES ON CERTAIN TH55-E70 AND TH55FT-90 PETROLEUM TRANSMISSIONS AND PETROLEUM PACKAGES
PRODUCT IMPROVEMENT PROGRAM FOR UPDATING REMAN 20R-5604 AND 20R5605 AIR COMPRESSORS IN DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR UPDATING REMAN 20R-5604 AND 20R5605 AIR COMPRESSORS IN DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP ON CERTAIN ASPHALT PAVERS, EXCAVATORS, MATERIAL HANDLERS, MOTOR GRADERS, SOIL COMPACTORS, TRACK-TYPE LOADERS, TRACK-TYPE TRACTORS, VIBRATORY COMPACTORS, WHEELED EXCAVATORS, WHEEL LOADERS, A PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP ON CERTAIN ASPHALT PAVERS, EXCAVATORS, MATERIAL HANDLERS, MOTOR GRADERS, SOIL COMPACTORS, TRACK-TYPE LOADERS, TRACK-TYPE TRACTORS, VIBRATORY COMPACTORS, WHEELED EXCAVATORS, WHEEL LOADERS, A
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP ON CERTAIN BACKHOE LOADERS, TELEHANDLERS, TRACK-TYPE TRACTORS, VIBRATORY COMPACTORS, WHEEL LOADERS, AND INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL TRANSFER PUMP ON CERTAIN BACKHOE LOADERS, TELEHANDLERS, TRACK-TYPE TRACTORS, VIBRATORY COMPACTORS, WHEEL LOADERS, AND INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR REWORKING THE RADIATOR FAN ON CERTAIN 3512B, 3516, AND 3516B GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REWORKING THE RADIATOR FAN ON CERTAIN 3512B, 3516, AND 3516B GENERATOR SETS