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PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION CASE AND THE 1ST/3RD SHAFT ON CERTAIN 525C, 535C AND 545C WHEEL SKIDDERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION CASE AND THE 1ST/3RD SHAFT ON CERTAIN 525C, 535C AND 545C WHEEL SKIDDERS

Usage:

TEBE5443-02

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16Nov2016
(Revised 03Nov2017)


U-605
A-435
D-508
O-507

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPAIRING THE TRANSMISSION CASE AND THE 1ST/3RD SHAFT ON CERTAIN 525C, 535C AND 545C WHEEL SKIDDERS
3030 3155 3063 3170 3169
PS53344
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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53344" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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NOTE:

This Revised Service Letter replaces the 16Nov2016 (Revised 05Jun2017) Service Letter. Changes have been made to the Affected Product, Parts Needed, and Action Required note.

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TERMINATION DATE
31Mar2018

PROBLEM

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The existing shaft can fail at the bearing surface on certain 525C, 535C and 545C Wheel Skidders. If the existing 173-7439 shaft as. fails, the operator will notice loss of 1st and 3rd speed.

AFFECTED PRODUCT

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Model Identification Number
*******Group  1*******
525C  52500096-00114, 116-132, 134-141, 143-145, 147-148, 150-155, 157-174, 176-357, 359-370, 372-451
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*******Group  2*******
525C  52500115, 133, 142, 146, 149, 156, 175, 358, 371, 452-960, 1100-1626
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*******Group  3*******
535C  53500198-00382, 500-649
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*******Group  4*******
545C  54500301-00306, 308-321, 328-334, 338-341, 345, 347-351, 353, 357-364, 366-368, 370-376, 380
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*******Group  5*******
545C  54500377-00379, 381-383, 386-389, 391-400, 403, 405, 407-420, 423-426, 431-442, 444-445, 447-448, 450-454, 456-463, 466-468, 470-474, 477, 479-484, 489-495, 498, 500-503, 506-508, 511-512, 516-517, 519, 521-524, 526, 531-541, 543-545, 547, 800-802, 804-805, 807-811, 813-815, 817-818, 820, 827, 829-837, 839-849, 851-865, 868-872, 875, 877-879, 881, 883-884, 887-890, 892-894, 896-897, 899-900, 903-905, 907-909, 911-918, 920-923, 925-928, 931, 934, 936, 938-939, 941-945, 947, 950, 954-957, 959-960, 962, 964, 967, 969-973, 975-978, 980-981, 983-985, 987-993, 995-1018, 1020-1039

PARTS NEEDED

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Qty

 Part Number Description
*******Group 1*******
2 1P3707 SEAL-RECTANGULAR
1 1T1639 RING
2 2H3088 SEAL-O-RING
2 2J7550 RING-RETAINING
1 2N7007 GASKET
2 2P8986 CUP-RLR BEARING
2 2P8987 CONE-RLR BEARING
1 3E6787 SEAL-O RING
2 3K8460 PLUG-LD STOR
2 4B3665 BEARING-BALL
1 5P9806 SEAL-O RING
7 6D7889 SEAL-O-RING
1 6V7991 SEAL-O RING
1 6V8352 SEAL-O RING
1 6V8639 ADAPTER-STR
1 7H7107 SEAL-LIP TYPE
2 7J8209 CUP-ROLLER BRG
2 7J8210 CONE-ROLLER BRG
1 7T4897 DISC-THRUST
1 8C3979 RING-RETAINING
1 8E5157 RACE-BRG OUTER
1 8E5261 SHIM-PACK
5 8E5380 BEARING-NEEDLE
1 8E5735 RING SEAL (EXT)
1 8E5737 RING-SEAL (EXT)
1 8E5742 RING-SEAL (INT)
2 8E8321 DISC-THRUST
1 8E8654 DISC-THRUST
1 8E9254 CAGE-BEARING
1 8H7521 SEAL-O-RING
2 9M2008 RING-METAL SEAL
1 9S4191 PLUG-LD STOR
2 9S8005 PLUG-LD STOR
3 9S8010 PLUG-LD STOR
1 9W9399 RING-SEAL
1 9W9436 RING-SEAL
1 9X4609 SEAL- O RING
2 1047336 RING-RETAINING
1 1408010 BEARING
1 1424431 SHIM-PACK
1 1439956 RACE-ROLLER BRG
1 1531157 SEAL-O-RING
1 1932200 SEAL-LIP TYPE
2 2013321 SEAL-O-RING
2 2147567 SEAL-O-RING-STOR
3 2147568 SEAL-O-RING-STOR
1 2287090 SEAL-O-RING-ORFS
1 2287096 SEAL-O-RING-STOR
3 2385080 SEAL-O-RING-STOR
7 2443114 VALVE GP-MDL -C
10 2655287 RING-SEAL
1 2822973 CASE AS.
1 4991899 SHAFT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
2 1P3707 SEAL-RECTANGULAR
1 1T1639 RING
2 2H3088 SEAL-O-RING
2 2J7550 RING-RETAINING
1 2N7007 GASKET
2 2P8986 CUP-RLR BEARING
2 2P8987 CONE-RLR BEARING
1 3E6787 SEAL-O RING
2 3K8460 PLUG-LD STOR
2 4B3665 BEARING-BALL
1 5P9806 SEAL-O RING
7 6D7889 SEAL-O-RING
1 6V7991 SEAL-O RING
1 6V8352 SEAL-O RING
1 6V8639 ADAPTER-STR
1 7H7107 SEAL-LIP TYPE
2 7J8209 CUP-ROLLER BRG
2 7J8210 CONE-ROLLER BRG
1 7T4897 DISC-THRUST
1 8C3979 RING-RETAINING
1 8E5157 RACE-BRG OUTER
1 8E5261 SHIM-PACK
5 8E5380 BEARING-NEEDLE
1 8E5735 RING SEAL (EXT)
1 8E5737 RING-SEAL (EXT)
1 8E5742 RING-SEAL (INT)
2 8E8321 DISC-THRUST
1 8E8654 DISC-THRUST
1 8E9254 CAGE-BEARING
1 8H7521 SEAL-O-RING
2 9M2008 RING-METAL SEAL
1 9S4191 PLUG-LD STOR
2 9S8005 PLUG-LD STOR
3 9S8010 PLUG-LD STOR
1 9W9399 RING-SEAL
1 9W9436 RING-SEAL
1 9X4609 SEAL- O RING
2 1047336 RING-RETAINING
1 1408010 BEARING
1 1424431 SHIM-PACK
1 1439956 RACE-ROLLER BRG
1 1531157 SEAL-O-RING
1 1932200 SEAL-LIP TYPE
2 2013321 SEAL-O-RING
2 2147567 SEAL-O-RING-STOR
3 2147568 SEAL-O-RING-STOR
1 2287090 SEAL-O-RING-ORFS
1 2287096 SEAL-O-RING-STOR
3 2385080 SEAL-O-RING-STOR
7 2443114 VALVE GP-MDL -C
10 2655287 RING-SEAL
1 2869127 CASE AS.
1 4991899 SHAFT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
2 1P3707 SEAL-RECTANGULAR
1 1T1639 RING
2 2H3088 SEAL-O-RING
2 2J7550 RING-RETAINING
1 2N7007 GASKET
2 2P8986 CUP-RLR BEARING
2 2P8987 CONE-RLR BEARING
1 3E6787 SEAL-O RING
2 3K8460 PLUG-LD STOR
2 4B3665 BEARING-BALL
1 5P9806 SEAL-O RING
7 6D7889 SEAL-O-RING
1 6V7991 SEAL-O RING
1 6V8352 SEAL-O RING
1 6V8639 ADAPTER-STR
1 7H7107 SEAL-LIP TYPE
2 7J8209 CUP-ROLLER BRG
2 7J8210 CONE-ROLLER BRG
1 7T4897 DISC-THRUST
1 8C3979 RING-RETAINING
1 8E5157 RACE-BRG OUTER
1 8E5261 SHIM-PACK
5 8E5380 BEARING-NEEDLE
1 8E5735 RING SEAL (EXT)
1 8E5737 RING-SEAL (EXT)
1 8E5742 RING-SEAL (INT)
2 8E8321 DISC-THRUST
1 8E8654 DISC-THRUST
1 8E9254 CAGE-BEARING
1 8H7521 SEAL-O-RING
2 9M2008 RING-METAL SEAL
1 9S4191 PLUG-LD STOR
2 9S8005 PLUG-LD STOR
3 9S8010 PLUG-LD STOR
1 9W9399 RING-SEAL
1 9W9436 RING-SEAL
1 9X4609 SEAL- O RING
2 1047336 RING-RETAINING
1 1408010 BEARING
1 1424431 SHIM-PACK
1 1439956 RACE-ROLLER BRG
1 1531157 SEAL-O-RING
1 1932200 SEAL-LIP TYPE
2 2013321 SEAL-O-RING
2 2147567 SEAL-O-RING-STOR
3 2147568 SEAL-O-RING-STOR
1 2287090 SEAL-O-RING-ORFS
1 2287096 SEAL-O-RING-STOR
3 2385080 SEAL-O-RING-STOR
7 2443114 VALVE GP-MDL -C
10 2655287 RING-SEAL
1 2869127 CASE AS.
1 4991899 SHAFT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 4*******
2 1P3707 SEAL-RECTANGULAR
1 1T1639 RING
2 2H3088 SEAL-O-RING
2 2J7550 RING-RETAINING
1 2N7007 GASKET
2 2P8986 CUP-RLR BEARING
2 2P8987 CONE-RLR BEARING
1 3E6787 SEAL-O RING
2 3K8460 PLUG-LD STOR
2 4B3665 BEARING-BALL
1 5P9806 SEAL-O RING
7 6D7889 SEAL-O-RING
1 6V7991 SEAL-O RING
1 6V8352 SEAL-O RING
1 6V8639 ADAPTER-STR
1 7H7107 SEAL-LIP TYPE
2 7J8209 CUP-ROLLER BRG
2 7J8210 CONE-ROLLER BRG
1 7T4897 DISC-THRUST
1 8C3979 RING-RETAINING
1 8E5157 RACE-BRG OUTER
1 8E5261 SHIM-PACK
5 8E5380 BEARING-NEEDLE
1 8E5735 RING SEAL (EXT)
1 8E5737 RING-SEAL (EXT)
1 8E5742 RING-SEAL (INT)
2 8E8321 DISC-THRUST
1 8E8654 DISC-THRUST
1 8E9254 CAGE-BEARING
1 8H7521 SEAL-O-RING
2 9M2008 RING-METAL SEAL
1 9S4191 PLUG-LD STOR
2 9S8005 PLUG-LD STOR
3 9S8010 PLUG-LD STOR
1 9W9399 RING-SEAL
1 9W9436 RING-SEAL
1 9X4609 SEAL- O RING
2 1047336 RING-RETAINING
1 1408010 BEARING
1 1424431 SHIM-PACK
1 1439956 RACE-ROLLER BRG
1 1531157 SEAL-O-RING
1 1932200 SEAL-LIP TYPE
2 2013321 SEAL-O-RING
2 2147567 SEAL-O-RING-STOR
3 2147568 SEAL-O-RING-STOR
1 2287090 SEAL-O-RING-ORFS
1 2287096 SEAL-O-RING-STOR
3 2385080 SEAL-O-RING-STOR
7 2443114 VALVE GP-MDL -C
10 2655287 RING-SEAL
1 2822973 CASE AS.
1 4991899 SHAFT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 5*******
2 1P3707 SEAL-RECTANGULAR
1 1T1639 RING
2 2H3088 SEAL-O-RING
2 2J7550 RING-RETAINING
1 2N7007 GASKET
2 2P8986 CUP-RLR BEARING
2 2P8987 CONE-RLR BEARING
1 3E6787 SEAL-O RING
2 3K8460 PLUG-LD STOR
2 4B3665 BEARING-BALL
1 5P9806 SEAL-O RING
7 6D7889 SEAL-O-RING
1 6V7991 SEAL-O RING
1 6V8352 SEAL-O RING
1 6V8639 ADAPTER-STR
1 7H7107 SEAL-LIP TYPE
2 7J8209 CUP-ROLLER BRG
2 7J8210 CONE-ROLLER BRG
1 7T4897 DISC-THRUST
1 8C3979 RING-RETAINING
1 8E5157 RACE-BRG OUTER
1 8E5261 SHIM-PACK
5 8E5380 BEARING-NEEDLE
1 8E5735 RING SEAL (EXT)
1 8E5737 RING-SEAL (EXT)
1 8E5742 RING-SEAL (INT)
2 8E8321 DISC-THRUST
1 8E8654 DISC-THRUST
1 8E9254 CAGE-BEARING
1 8H7521 SEAL-O-RING
2 9M2008 RING-METAL SEAL
1 9S4191 PLUG-LD STOR
2 9S8005 PLUG-LD STOR
3 9S8010 PLUG-LD STOR
1 9W9399 RING-SEAL
1 9W9436 RING-SEAL
1 9X4609 SEAL- O RING
2 1047336 RING-RETAINING
1 1408010 BEARING
1 1424431 SHIM-PACK
1 1439956 RACE-ROLLER BRG
1 1531157 SEAL-O-RING
1 1932200 SEAL-LIP TYPE
2 2013321 SEAL-O-RING
2 2147567 SEAL-O-RING-STOR
3 2147568 SEAL-O-RING-STOR
1 2287090 SEAL-O-RING-ORFS
1 2287096 SEAL-O-RING-STOR
3 2385080 SEAL-O-RING-STOR
7 2443114 VALVE GP-MDL -C
10 2655287 RING-SEAL
1 2869127 CASE AS.
1 4991899 SHAFT AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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NOTE: Please reference Service Mag M0073695 and Special Instructions M0073693.

The transmission and torque converter are required to be removed from the machine in order to perform the repair.

Next separate the converter from the transmission. If needed refer to RENR8892 Torque Converter from Transmission - Separate.

Remove all the shafts from the transmission. If needed refer to RENR8892 Transmission - Disassemble.

The 1st/3rd shaft will be replaced. The clutch material and plates from the 1st/3rd shaft will normally be reused. Disassemble the shaft and inspect the clutch plates, friction material, and pistons for damage.

Assemble the new 1st/3rd shaft. If needed follow the process in RENR8892 Transmission - Assemble.

The parts list includes Case As. 286-9127 for certain later models. Please verify the correct Case As. by Skidder Serial Number. Using the new case, assemble the transmission as defined in RENR8892 Transmission - Assemble.

If possible, bench test the transmission prior to installation.
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-8000 hrs,
25-60 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
8001-10000 hrs,
61-72 mo 
33.0%
0.0%
0.0%
0.0%
50.0%
100.0%
 NOTE: This is a 90.0-hour job for Group 1

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-8000 hrs,
25-60 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
8001-10000 hrs,
61-72 mo 
33.0%
0.0%
0.0%
0.0%
50.0%
100.0%
 NOTE: This is a 90.0-hour job for Group 2

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-8000 hrs,
25-60 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
8001-10000 hrs,
61-72 mo 
33.0%
0.0%
0.0%
0.0%
50.0%
100.0%
 NOTE: This is a 90.0-hour job for Group 3

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-8000 hrs,
25-60 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
8001-10000 hrs,
61-72 mo 
33.0%
0.0%
0.0%
0.0%
50.0%
100.0%
 NOTE: This is a 90.0-hour job for Group 4

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-8000 hrs,
25-60 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
8001-10000 hrs,
61-72 mo 
33.0%
0.0%
0.0%
0.0%
50.0%
100.0%
 NOTE: This is a 90.0-hour job for Group 5



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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PRODUCT SUPPORT PROGRAM FOR REPLACING THE 6P-7709 BEARING CAGE ON CERTAIN 621H/621K/623H/623K/627H/627K/631H/631K WHEEL TRACTOR-SCRAPERS AND 773G/775E/775G OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 6P-7709 BEARING CAGE ON CERTAIN 621H/621K/623H/623K/627H/627K/631H/631K WHEEL TRACTOR-SCRAPERS AND 773G/775E/775G OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING THE ALTERNATOR GROUND CABLE ON CERTAIN D7R TRACK-TYPE TRACTORS PRODUCT SUPPORT PROGRAM FOR INSTALLING THE ALTERNATOR GROUND CABLE ON CERTAIN D7R TRACK-TYPE TRACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYSTAT HOSES ON CERTAIN 924K, 930K, 938K 926M, 930M, AND 938M SMALL WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYSTAT HOSES ON CERTAIN 924K, 930K, 938K 926M, 930M, AND 938M SMALL WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR CONDITIONER THERMOSTAT ON CERTAIN AD30, AD45B, AND AD60 UNDERGROUND ARTICULATED TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR CONDITIONER THERMOSTAT ON CERTAIN AD30, AD45B, AND AD60 UNDERGROUND ARTICULATED TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE GOVERNOR AND BRAKE PEDAL ON CERTAIN D3K2, D4K2 AND D5K2 SMALL TRACK-TYPE TRACTORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE GOVERNOR AND BRAKE PEDAL ON CERTAIN D3K2, D4K2 AND D5K2 SMALL TRACK-TYPE TRACTORS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 457-5870 HYDRAULIC HOSE ON CERTAIN 963K TRACK-TYPE LOADERS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 457-5870 HYDRAULIC HOSE ON CERTAIN 963K TRACK-TYPE LOADERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING HOOD SUPPORT BRACKETS ON CERTAIN 980K MEDIUM WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR INSTALLING HOOD SUPPORT BRACKETS ON CERTAIN 980K MEDIUM WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK ANTENNA ON CERTAIN D6N AND D6N XL TRACK-TYPE TRACTORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRODUCT LINK ANTENNA ON CERTAIN D6N AND D6N XL TRACK-TYPE TRACTORS
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 487-8468 RETAINING RINGS FROM DEALER PART STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 487-8468 RETAINING RINGS FROM DEALER PART STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE UPPER VALVE TRAIN MECHANISM IN C27 ENGINES INSTALLED IN CERTAIN D10T TRACK-TYPE TRACTORS, 775E OEM OFF-HIGHWAY TRUCKS, AND 992K WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE UPPER VALVE TRAIN MECHANISM IN C27 ENGINES INSTALLED IN CERTAIN D10T TRACK-TYPE TRACTORS, 775E OEM OFF-HIGHWAY TRUCKS, AND 992K WHEEL LOADERS
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