PRODUCT SUPPORT PROGRAM FOR REPLACING THE INTERSTAGE AIR INTAKE MANIFOLD MOUNTING HARDWARE ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE INTERSTAGE AIR INTAKE MANIFOLD MOUNTING HARDWARE ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT

Usage:

TEBE5387-00

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14Dec2016

A-465

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE INTERSTAGE AIR INTAKE MANIFOLD MOUNTING HARDWARE ON CERTAIN 797F OFF-HIGHWAY TRUCKS WITH HIGH ALTITUDE ARRANGEMENT
1071 1058		PS45326

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45326" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Dec2018

PROBLEM

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The existing mounting bolts for the interstage air intake manifolds can loosen or fail on certain 797F Off-Highway Trucks with High Altitude Arrangement. If the existing bolts loosen or fail, it can cause contingent damage to mounting brackets and result in unplanned downtime.

AFFECTED PRODUCT

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Model	Identification Number
797F	LAJ00195-00196, 231, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398, 478, 537, 539, 544-553, 566-568, 572, 585-595, 597-598, 613-617, 620

PARTS NEEDED

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Qty	Part Number	Description
24	1984767	WASHER-HARD
24	3196698	BOLT-HEX HEAD
18	4958928	SPACER
2	4958929	PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 26% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-16000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 2.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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1.) Remove all existing mounting hardware from the top, bottom, and front mounting locations of the 442-4771 intake elbows on the left and right side of the engine.

Image1.1.1

2.) Install new mounting hardware on the top, bottom, and front mounting locations. Reference the attached pictures for locations of all the hardware.

3.) Locations for 198-4767 Washers