PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE TURBOCHARGER ON CERTAIN 797F HIGH ALTITUDE ARRANGEMENT OFF HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE TURBOCHARGER ON CERTAIN 797F HIGH ALTITUDE ARRANGEMENT OFF HIGHWAY TRUCKS

Usage:

TEBE3915-00

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25Apr2016

A-150

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE TURBOCHARGER ON CERTAIN 797F HIGH ALTITUDE ARRANGEMENT OFF HIGHWAY TRUCKS
1052 1053 1061		PS53199

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53199" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2018

PROBLEM

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The existing 364-3730 Turbocharger can fail on certain 797F High Altitude Arrangement Off-Highway Trucks. If the existing turbocharger fails it can lead to loss of power or unplanned downtime.

AFFECTED PRODUCT

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Model	Identification Number
797F	LAJ00195-00196, 231, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398, 478, 537, 539, 544-553, 566-568, 572, 585-595, 597-598

PARTS NEEDED

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Qty	Part Number	Description
4	2338484	CLAMP-T'BOLT
2	2631174	CLAMP-V-BAND
1	2645779	CLAMP-V-BAND
1	2834988	HOSE AS-HUMP
2	3440079	BELLOWS AS
1	3656532	BELLOWS AS
4	4346544	CLAMP-V-BAND
1	4818098	TURBO GP-BASIC
1	4847405	CLAMP-V-BAND
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the failed turbocharger in accordance with the Disassembly and Assembly, UENR3275.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
8001-13000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 4.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
The Service Letter can be claimed up to a maximum of 2 times per machine serial number in the event that both high pressure turbochargers on a given engine experience a failure. Part Hours based on engine hours. Engine hours at time of failure must be provided with the claim story.

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