PRODUCT SUPPORT PROGRAM FOR REPAIRING AND REPLACING THE BOOM ON CERTAIN 312D 2L AND 318D 2L EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPAIRING AND REPLACING THE BOOM ON CERTAIN 312D 2L AND 318D 2L EXCAVATORS

Usage:

TEBE3607-01

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08Sep2015

(Revised 03Feb2016)

A-347

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPAIRING AND REPLACING THE BOOM ON CERTAIN 312D 2L AND 318D 2L EXCAVATORS
6501		PS53026

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53026" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 08Sep2015 Service Letter. Changes have been made to the Parts Needed to include new films.

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TERMINATION DATE

30Sep2018

PROBLEM

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The boom may crack on certain 312D 2L and 318D 2L Excavators. The boom may develop cracks on the boom nose, near the rear baffle or boom foot. If the cracks are not repaired in a timely manner, the cracks may propagate and cause further damage to the boom.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
312D 2L	FAB00191-00267 MPP00159-00580

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*****Group 2*****
318D 2L	DPJ00160-00161 XAH00221-00331

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3623719	FILM-CAT
1	3623720	FILM-CAT
1	3920292	BOOM AS-BRG
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2909322	BOOM AS-BRG
1	3623642	FILM-CAT
1	3623643	FILM-CAT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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IMPORTANT: Please create DSN ticket for detailed instructions when a failure occurs.

IMPORTANT: If the boom is replaced or repaired, please attach pictures of the failed boom including boom serial number, actual operation hours, and the cracking location when submitting the warranty claim. These photos will also be required to help expedite parts orders.

If the affected machine has less than 4000 hours, replace the failed boom with a new boom.

If the affected machine has more than 4000 hours, the failed boom can be weld repaired or replaced at the dealers discretion based on the commercial situation. If the boom is replaced, refer to the proration table in the service claim allowance section of this letter.

Repair the cracked boom. Refer to REHS4944, Special Instruction, "Procedures for the Repair of Cracks in Reach Booms on Certain Excavators", for the correct repair procedures for the type of crack. The Special Instruction details six different repair procedures, depending on the type of crack. This Special Instruction only provides general guidelines for different types of repairs. Details (including dimensions) could vary for different boom models. Please contact DSN for detailed instruction.

When claiming for repairs, refer to the Service Claim Allowances table for the correct claim allowances for the type of repair performed. The actual repair performed should be detailed in the claim story in the format that is shown in the example below.

Example: This is a claim story for a Type A and Type D crack repair with boom reinforcement.

Completed Special Instruction, REHS4944, to repair cracks in the boom.
Claiming per the service letter guidelines for the following repairs:
R&I ? 16 hours
Transportation of boom - $500
Repair for a type A crack ? 20 hours and $300 misc
Repair for a type D crack ? 16 hours and $800 misc
Installed Reinforcing Plates ? 12 hours and $300 misc

Total Repair = Labor Hours = 64 hours
Misc. = $1400
Transportation = $500

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 16.0-hour job for Group 1
NOTE: Additional labor hours will be allowed if the boom is repaired according to the Rework Procedure on different type of failures. NOTE: 100 US Dollars will be allowed for fabrication of the plate by dealer.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-8000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 16.0-hour job for Group 2
NOTE: Additional labor hours will be allowed if the boom is repaired according to the Rework Procedure on different type of failures. NOTE: 100 US Dollars will be allowed for fabrication of the plate by dealer.