PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS, AND NON-CATERPILLAR PRODUCTS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS, AND NON-CATERPILLAR PRODUCTS

Usage:

TEBE3167-09

21May2015
(Revised 07Sep2016)


U-252
A-171

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS, AND NON-CATERPILLAR PRODUCTS

7610 7606 7620
PS44746
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44746" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 21May2015 (Revised 18Aug2016) Service Letter. Changes have been made to the Parts Needed and Rework Procedure.


TERMINATION DATE

31Mar2017

PROBLEM

The 2G network that the cellular Product Link devices are on will be no longer available in October 2016. All devices will stop reporting after this date.

AFFECTED PRODUCT

Model Identification Number
C27  DWB00660

PARTS NEEDED

Qty

Part Number Description
8 8T8729 PIN-CONNECTOR
16 8T8737 PLUG-SEAL
1 1028801 KIT-RECEPTACLE
1 1552265 PLUG KIT-CONN
1 2039007 NUT (If Needed)
1 2702679 WASHER-LOCK (If Needed)
1 4555561 PL241 Cellular Radio Kit (Opt. Replace to 4809645/">4809645)
1 4809645 PL641 Cellular Radio Kit (12V)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

NOTE: This program provides for upgrade of Product Link cellular systems from 2G service to 3G service in North America, Costa Rica, and Honduras. If a machine in the Affected Product is no longer operating in North America, Costa Rica, or Honduras, this program does not apply.

Replace the cellular device (PL421 or PL522) with a new telematics device (PL241 or PL641).

Caterpillar Electronic Technician (ET) 2014C and VIMSpc 2011A or newer should be used to perform any software updates.

Note: Create a full Product Status Report (PSR) and ECM replacement files for the machin before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

NOTE: Refer to Image 1 through Image 36 below for a list of all product that may have Product Link installed. If a product in question is on the list, this program applies. Please file the warranty claim using 99Z00015 as the serial number.

NOTE: Ensure that the Machine Make, Machine Model, and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected.
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Image36

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-500000 hrs,
0-720 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job
NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
NOTE: Some machines now have the option of installing a PL241 Basic radio solution as an alternative to the PL641 Pro radio solution. If your machine is only reporting hours and location then install the PL241 Basic radio solution. If your machine is using a datalink connection (J1939) to obtain quality data (Fuel Usage, Working/Idle Times, Fault Codes, etc.) then install the PL641 Pro radio solution.

Before going to the Customer Site:

1. If you are installing a PL241, review REHS9757 for all the tools required to perform the 2G-3G upgrade. If you are installing a PL641, review REHS9111.

Note: An Ethernet (425-6889)service tool is required to flash the telematics device and radio.

2. Download the flash files to your PC for updating the PL641 radio:
.
Image1.1.1
 
Note: When installing a PL241 the firmware should be updated remotely through cellular communication (Flash Over The Air - FOTA). Create a System Technology Service Request and submit to Caterpillar to perform an over the air firmware update.

At the machine:

3. Perform installation instructions REHS9757 when installing a PL241. Perform installation instructions REHS9111 when installing a PL641. Carefully check the required parts listed under each group.

4. Make sure to follow the entire process until the device performs a successful communication check.

5. If the device is not communicating, refer to UENR6983 to troubleshoot a PL241, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641. Please complete a successful communication check before leaving the machine.

6. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR).

7. Once the installation is completed please send all required documents to your PL Technical Communicator and make sure the Radio MAC address is among that documentation.

8. Contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store.

9. Wait one hour after the subscription is canceled and machine history is canceled. The PL Administrator must then subscribe their new Telematics device. On http://dps.cat.com select My Worklist on the menu bar. On the left hand side of the page, locate your equipment by serial number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: The wait time may vary during different times of the day.

NOTE: Ensure that the Machine Make, Machine Model, and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected.
 
 

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