PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS, AND POSSIBLY REPAIRING THE ENGINE FOLLOWING TURBOCHAR
Usage:
TEBE2720-02
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| 01May2015 |
| (Revised 25Jun2015) |
U-210
A-145
O-168
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, AND TL943C TELEHANDLERS, AND C3.4B INDUSTRIAL ENGINES IN TELEHANDLERS, AND POSSIBLY REPAIRING THE ENGINE FOLLOWING TURBOCHARGER FAILURE |
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| 1920 | PS44723 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44723" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 01May2015 (Revised 08Jun2015) Service Letter. Changes have been made to the Title and Affected Product. |
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TERMINATION DATE |
| 31May2017 |
PROBLEM
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| New engine ECM software is available to offer protection to the turbocharger on cold start. The turbocharger bearing may fail due to oil starvation during rapid acceleration immediately following cold start on certain TH337C, TH406C, TH414C, TH336C, TH407C, TH514C, TH417C, TL642C, and TL943C Telehandlers, and C3.4B Industrial Engines in Telehandlers. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| TH336C | MJR00158, 233, 241, 244, 247, 251, 259-265, 268, 273-283, 286-288 |
| TH337C | DJB00150, 152, 234, 250, 255, 265, 267, 284, 312-316, 318-319, 321-322, 325, 327-328, 330-331, 333, 336, 338, 340-341, 349, 358-359, 362, 369-372, 375-385, 387-393, 396-398, 400-405, 408, 411-414, 416-423, 425-436, 439-441, 443, 445-452, 454, 471-472, 478, 482, 487-492, 494, 496-497, 501-502, 507-508, 531, 533, 536-539, 567, 584-588, 590-591, 594-598, 603, 605-619, 622-625, 628 |
| TH406C | GAT00223, 229, 245, 247, 254-255, 257, 260-261, 263-266, 275, 277-279, 287, 292, 294, 296, 301, 303, 306, 309, 311, 314 |
| TH407C | MLH00409, 441, 446, 510, 537, 547, 550, 598, 618, 626, 642, 655, 668, 672, 675, 677, 695-696, 729, 750-753, 756, 774, 777, 781, 784, 794-795, 798, 807, 828, 832-833, 841, 859, 871, 882, 890-891, 900, 904, 908, 916, 918, 920, 927, 952, 965-966, 969, 981-982, 987-991, 994-996, 999, 1001-1004, 1006, 1008, 1010, 1014, 1016, 1019, 1028, 1030, 1067, 1069, 1071, 1081-1082, 1084-1085, 1114, 1135, 1141, 1145, 1151-1153, 1155, 1176, 1202-1203, 1205, 1230 |
| TH414C | KEK00150-00152, 154, 203, 209-211, 228-393, 396-407 |
| TH417C | RRJ00150-00151, 156, 158, 161, 163-164, 167-175, 178-179, 181-182, 184-187, 189-190, 192-251, 253 |
| TH514C | MWC00150, 152, 157, 159, 166, 169-170, 177-182, 185, 188, 205-206, 215, 220, 222, 224, 227, 233-235, 237, 240, 244, 248, 250-252, 254-256, 258-261, 281, 285, 289-292, 295-297, 300, 302-319, 321-336, 338, 340, 342-354, 356-494, 496-522, 534, 536 |
| TL642C | THG00151-00161, 164, 185, 195, 275, 409-410, 441, 472, 480, 484, 556, 569, 582, 588-589, 591-594, 604, 608-609, 616, 618, 628, 630, 636, 652-657, 660, 662-665, 680-681, 691-692, 697, 699, 701-702, 705-720, 722, 724-725, 727-728, 731, 734, 753-1329, 1331-1350, 1353-1359, 1361-1403, 1407-1408, 1414-1415, 1444, 1460 |
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| *******Group 2******* | |
| TL943C | THH00156, 207, 211, 214-217, 236, 239, 272, 342, 386, 411, 414, 501, 505, 595-596, 693, 756, 763, 766-771, 779, 788, 795-796, 805, 808, 812, 818-825, 886, 896-897, 899, 905-909, 911-917, 921, 926-1498, 1500-1513, 1515-1552, 1554-1623, 1625-1670, 1672, 1674-1676, 1678-1682, 1684, 1687-1701, 1703, 1705-1708, 1710, 1713, 1717-1718, 1730-1731, 1735-1736, 1762-1763, 1792 |
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| *******Group 3******* | |
| C3.4B | CJG00288, 310, 316, 318-325, 332, 339-344, 361-369, 380-387, 410-411, 414, 422, 424, 426, 428, 433, 435, 449-471, 483, 496-498, 504-508, 515, 517-518, 524-527, 533-536, 545-546, 548-550, 552, 565-566, 570-577, 579-584, 587-601, 603-616, 619-621, 625-626, 672, 689-693, 695-701, 703-717, 736-742, 762, 764-770, 772-777, 796-819, 828-832, 836, 848-857, 861-864, 867-870, 872, 878-879, 881-882, 884, 905, 907, 909, 911-915, 917-925, 938, 940, 942, 944, 946, 948, 950, 956, 961-965, 967-970, 981-983, 985-990, 1002-1009, 1011-1012, 1014, 1055-1061, 1090-1094, 1097-1098, 1100-1111, 1113-1116, 1125-1128, 1130-1133, 1135-1149, 1199, 1201, 1203, 1205-1212, 1214, 1216-1222, 1225-1230, 1233, 1236-1237, 1240-1242, 1244, 1251, 1253, 1255, 1257, 1259, 1269, 1271, 1279-1280, 1286-1290, 1307-1315, 1317-1319, 1321-1329, 1331, 1341-1349, 1370-1378, 1380, 1382, 1385-1390, 1392-1394, 1396-1397, 1399-1401, 1403-1406, 1409, 1411-1417, 1420-1422, 1425-1426, 1428-1429, 1431, 1433, 1435-1439, 1441, 1444-1446, 1453-1454, 1456-1461, 1463, 1465-1469, 1471-1476, 1478, 1483-1488, 1490-1500, 1502, 1511-1516, 1532, 1535, 1537-1538, 1541, 1543, 1545-1548, 1551-1554, 1557-1561, 1564-1565, 1568-1570, 1572-1573, 1575-1577, 1580-1584, 1586-1588, 1590, 1592-1593, 1596, 1598-1599, 1603-1605, 1607, 1609-1610, 1613, 1615, 1617-1619, 1622-1623, 1630, 1635, 1638-1639, 1643, 1646-1647, 1650, 1657-1658, 1660, 1662, 1704-1705, 1711-1712, 1714, 1718-1719, 1741-1743, 1758-1759, 1761, 1771-1776, 1803-1809, 1811-1814, 1829-1833, 1835-1838, 1854-1855, 1858, 1874-1875, 1883-1885, 1888, 1895-1898, 1900, 1919-1922, 1934-1938, 1952-1953, 1955-1957, 1959-1961, 1966-1968, 1975, 1979-1981, 1986, 1989, 2009, 2020-2021, 2024-2025, 2056, 2058-2059, 2063-2064, 2092, 2095-2097, 2100-2102, 2111, 2115-2116, 2124, 2155, 2157, 2159, 2161-2163, 2165-2168, 2244, 2246, 2248, 2250-2251, 2271 |
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| *******Group 4******* | |
| C3.4B | CJG00266-00270, 292-296, 298, 300, 302, 305, 307, 311-315, 326-331, 333-338, 345-352, 355-358, 360, 370-379, 389-396, 398-401, 403-409, 412-413, 415-419, 421, 425, 427, 429, 431-432, 436-443, 446-448, 473-482, 484-495, 499-503, 509-510, 512-514, 519-523, 528-532, 537-540, 542-543, 553-554, 556-564, 567-569, 578, 586, 622-624, 627-671, 673, 675-684, 686-688, 718-723, 725, 727-735, 743-752, 754-761, 763, 771, 778-785, 787-795, 820-821, 823-827, 833-835, 838-847, 859-860, 865-866, 871, 873-877, 880, 883, 885-888, 890-904, 916, 927-937, 939, 941, 943, 945, 947, 949, 951-955, 958-959, 971, 973-980, 991-1001, 1015-1045, 1047-1054, 1063-1089, 1095, 1129, 1152-1161, 1163-1172, 1174, 1176-1188, 1190-1197, 1245-1250, 1252, 1254, 1256, 1258, 1260-1268, 1270, 1272-1275, 1277-1278, 1281-1285, 1291-1296, 1298-1306, 1332-1333, 1335, 1337-1338, 1340, 1351, 1354-1357, 1359-1369, 1447-1452, 1480-1482, 1503, 1505-1509, 1517-1527, 1555, 1562-1563, 1566-1567, 1674, 1676-1677, 1723-1724, 1726-1727, 1729-1731, 1735-1737, 1739, 1753-1757, 1778-1784, 1786, 1798-1802, 1816-1819, 1821-1824, 1826, 1839, 1841-1842, 1844, 1846-1849, 1851-1852, 1872-1873, 1877, 1879-1880, 1882, 1890-1894, 1914-1917, 1924-1928, 1931-1933, 1939-1950, 1963-1965, 1970-1972, 1976-1978, 1982, 1984, 1987-1988, 2004-2005, 2010-2015, 2051-2055, 2082-2083, 2104, 2106, 2118-2119, 2121, 2143-2146, 2148-2151, 2256-2258, 2260, 2262 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3866368 | GASKET (After Failure Only) |
| 1 | 3877697 | GASKET (After Failure Only) |
| 1 | 3879343 | CLIP (After Failure Only) |
| 1 | 3903178 | TURBO AS (After Failure Only) |
| 6 | 4315634 | CLIP (After Failure Only) |
| 2 | 4626745 | WASHER (After Failure Only) |
| 1 | 4760747 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 3866368 | GASKET (After Failure Only) |
| 1 | 3877697 | GASKET (After Failure Only) |
| 1 | 3879343 | CLIP (After Failure Only) |
| 1 | 3903178 | TURBO AS (After Failure Only) |
| 6 | 4315634 | CLIP (After Failure Only) |
| 2 | 4626745 | WASHER (After Failure Only) |
| 1 | 4760748 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 3866368 | GASKET (After Failure Only) |
| 1 | 3877697 | GASKET (After Failure Only) |
| 1 | 3879343 | CLIP (After Failure Only) |
| 1 | 3903178 | TURBO AS (After Failure Only) |
| 6 | 4315634 | CLIP (After Failure Only) |
| 2 | 4626745 | WASHER (After Failure Only) |
| 1 | 4760747 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 3866368 | GASKET (After Failure Only) |
| 1 | 3877697 | GASKET (After Failure Only) |
| 1 | 3879343 | CLIP (After Failure Only) |
| 1 | 3903178 | TURBO AS (After Failure Only) |
| 6 | 4315634 | CLIP (After Failure Only) |
| 2 | 4626745 | WASHER (After Failure Only) |
| 1 | 4760748 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Before completing this work, please review the safety actions in the Operation and Maintenance Manual for the engine. Please choose one of the following actions: 1. If turbocharger has not failed, reflash the engine ECM with the software listed in the Parts Needed or latest available on SIS Web. Refer to UENR0611, Troubleshooting, "ECM Software - Install" for detailed instructions on programming the engine ECM. Note that the Engine Configuration Data must be saved before programming the ECM with new software, in order to avoid losing the engine configuration data. The ECM replacement file must be uploaded back to the ECM once the new flashfile is programmed. WinFlash is not compatible with this flash file, programming the ECM must be completed using "ECM Flash". When using version 2015A or earlier of the electronic service tool, contact the Dealer Solution Network (DSN) in order to obtain the flashfile in the correct format for your service tool. The new software holds the engine at a safe speed for a predetermined time to ensure the turbocharger has primed with oil. 2. If the turbocharger has failed, replace the turbocharger and reflash engine ECM with new software. For instructions on removing and installing the turbocharger, refer to"Turbocharger - Remove and Install" in Disassembly and Assembly manual UENR0621. |
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SERVICE CLAIM ALLOWANCES
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