PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN 3516C, AND C175-16 GENERATOR SETS Caterpillar


PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN 3516C, AND C175-16 GENERATOR SETS

Usage:

TEBE2671-00

01Sep2015


U-467

 

Priority

  
  

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN 3516C, AND C175-16 GENERATOR SETS

1901 1920
PI32533
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32533" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32533" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


COMPLETION DATE

TERMINATION DATE

31Mar2016 30Sep2016

PROBLEM

The engine and aftertreatment software needs to be replaced on certain 3516C, and C175-16 Generator Sets. The existing software can cause a 3516-17 (Catalyst Reagent Concentration : Low - least severe (1)) code and the aftertreatment system to enter into inducement if the generator set is ran at high idle/no load for an extended period of time.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
C175-16  WYC01000, 1002-1012, 2000-2003
*******Group  2*******
3516C  SCJ00112-00114
3516C HD SCK00112, 114-123

SFK00101-00121

SKC00101-00124

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 4745565 SFWR GP-A1000
1 4745566 SFWR GP-A1015
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 4759277 SFWR GP-A1000
1 4759278 SFWR GP-A1015
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Before completing the rework, review the safety actions in the product's Operation and Maintenance Manual.

Flash the following software or latest available software on SIS Web into the engine and aftertreatment ECM's:

C175 Engine - 474-5565
C175 Aftertreatment - 474-5566

3516C and 3516C HD Engine - 475-9277
3516C and 3516C HD Aftertreatment - 475-9278

OWNER NOTIFICATION

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.0-hour job for Group 1

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
100%
100%
0%
0%
0%
0%

 NOTE: This is a 1.0-hour job for Group 2


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE SOFTWARE

MODELS INVOLVED - CERTAIN 3516C, AND C175-16 GENERATOR SETS

Dear Cat Product Owner:


The software needs to be replaced on the products listed below. The existing software can cause a 3516-17 (Catalyst Reagent Concentration : Low - least severe (1)) code and the aftertreatment system to enter into inducement if the generator set is ran at high idle/no load for an extended period of time. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 01Sep2015 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.



Caterpillar Inc.

Identification #(s)



Attached to 01Sep2015 Service Letter

Caterpillar Information System:

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