PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRELUBE PUMP ON CERTAIN G3516H AND G3520H GENERATOR SETS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRELUBE PUMP ON CERTAIN G3516H AND G3520H GENERATOR SETS

Usage:



TEBE2545-00

15Jun2015


U-309
A-213
D-250
O-258

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRELUBE PUMP ON CERTAIN G3516H AND G3520H GENERATOR SETS

1469 1319
PS44771
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44771" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Jun2017

PROBLEM

The existing prelube pump mounting bracket can fail on certain G3516H and G3520H Generator Sets. If the existing prelube pump bracket fails the pump group can fall off the generator rails.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
G3516H HD GLM00116, 121, 132-133, 153-156

GLN00116-00126
*******Group  2*******
G3520H HD  GFP00116-00117
*******Group  3*******
G3520H HD  GFR00115-00127
*******Group  4*******
G3516H HD  GLM00117, 119, 123-124, 126, 134-136, 139, 141-149

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
4 2B0941 SPACER
4 6V8801 NUT
8 8T4896 WASHER-HARD
4 8T9101 BOLT
1 3083015 HOSE AS
1 4190732 HOSE AS
1 4564876 PUMP GP-BASIC
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
4 2B0941 SPACER
4 6V8801 NUT
8 8T4896 WASHER-HARD
4 8T9377 BOLT
1 4564876 PUMP GP-BASIC
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
4 2B0941 SPACER
4 6V8801 NUT
8 8T4896 WASHER-HARD
4 8T9101 BOLT
1 4564876 PUMP GP-BASIC
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
4 2B0941 SPACER
4 6V8801 NUT
8 8T4896 WASHER-HARD
4 8T9101 BOLT
1 3083015 HOSE AS
1 4190732 HOSE AS
1 4564876 PUMP GP-BASIC
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace the existing 349-9754 Prelube Pump Group with a 456-4876 Prelube Pump Group. Refer to Special Instruction, REHS9705 for details on how and where to mount the new pump.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-20000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-20000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 2

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-20000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 3

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
0-20000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 6.0-hour job for Group 4



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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