PRODUCT SUPPORT PROGRAM FOR REPLACING THE JACKET WATER HEATER ON CERTAIN 3512B PETROLEUM LAND DRILLING GENERATOR SETS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE JACKET WATER HEATER ON CERTAIN 3512B PETROLEUM LAND DRILLING GENERATOR SETS

Usage:

TEBE2108-00

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14Nov2014

A-504

D-597

O-588

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE JACKET WATER HEATER ON CERTAIN 3512B PETROLEUM LAND DRILLING GENERATOR SETS
1383		PS44557

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44557" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2015

PROBLEM

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The existing jacket water heater is not sized appropriately on certain 3512B Petroleum Land Drilling Generator Sets.

AFFECTED PRODUCT

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Model	Identification Number
3512B	LDF00101-00165, 167-202, 206-209, 211-247, 268-345, 347-349

PARTS NEEDED

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Qty	Part Number	Description
1	4311458	HEATER GP-JW
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1.) Disconnect all electrical wiring that is connected to the heater element.

2.) Close the supply and discharge ball valve to isolate the original jacket water heater system from the engine.

3.) Disconnect the supply and discharge lines.

4.) Remove the 6 bolts that fasten the jacket water heater system from the base.

5.) Install the 431-1458 Jacket Water Heater.

6.) Connect the supply and discharge coolant lines.

7.) Open the ball valves.

8.) Connect the electrical wiring and test.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.5-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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