PRODUCT SUPPORT PROGRAM FOR REPLACING THE AUXILIARY WATER PUMP ON CERTAIN G3508, G3508B, G3516B ENGINES, G3516, G3516B GENERATOR SETS, 3512B, 3512B HD, 3512C, 3516B, 3516B HD GENERATOR SETS, AND PM3516 POWER MODULES Caterpillar
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AUXILIARY WATER PUMP ON CERTAIN G3508, G3508B, G3516B ENGINES, G3516, G3516B GENERATOR SETS, 3512B, 3512B HD, 3512C, 3516B, 3516B HD GENERATOR SETS, AND PM3516 POWER MODULES
Usage:
TEBE1777-00
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16Oct2014
U-591
A-445
D-533
O-514
TM-23
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After Failure Only
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AUXILIARY WATER PUMP ON CERTAIN G3508, G3508B, G3516B ENGINES, G3516, G3516B GENERATOR SETS, 3512B, 3512B HD, 3512C, 3516B, 3516B HD GENERATOR SETS, AND PM3516 POWER MODULES
1371
PS52785
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NOTE:
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:
This Program can only be administered after a failure occurs.
The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52785" as the Part Number
and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
31Oct2016
PROBLEM
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The existing 4243625/">424-3625 or 4243629/">424-3629 Auxiliary Water Pump may leak engine oil out the weep hole during operation due to an assembly process issue on certain G3508, G3508B, G3516B Engines, G3516, G3516B Generator Sets, 3512B, 3512B HD, 3512C, 3516B, 3516B HD Generator Sets, and PM3516 Power Modules.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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Review the weep hole in the bottom of the auxiliary water pump for a oil leak. Refer to Image1. If a leak is identified, replace the pump. Refer to the Disassembly and Assembly manual for the serial number prefix.
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Image1
SERVICE CLAIM ALLOWANCES
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-6000 hrs, 0-24 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.5-hour job for Group 1
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-6000 hrs, 0-24 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 2.5-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.