PRODUCT SUPPORT PROGRAM FOR REPLACING THE ELECTRONIC MODULAR CONTROL PANEL (EMCP 4.1 OR EMCP 4.2) ON CERTAIN C2.2, C4.4, C6.6, C7.1, C9, C13, C15, C18, C27, C32, 3406C 3412C, G3406, G3412, 3512, 3512B, 3512C, 3516, 3516B, 3516C, C175-16, AND C175-20
Usage:
TEBE1362-05
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| 30Oct2014 |
| (Revised 31May2016) |
U-631
A-478
D-563
O-550
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE ELECTRONIC MODULAR CONTROL PANEL (EMCP 4.1 OR EMCP 4.2) ON CERTAIN C2.2, C4.4, C6.6, C7.1, C9, C13, C15, C18, C27, C32, 3406C 3412C, G3406, G3412, 3512, 3512B, 3512C, 3516, 3516B, 3516C, C175-16, AND C175-20 GENERATOR SETS, PM3512, PM3516, AND PMG3516C POWER MODULES |
|
| 4490 7451 | PS52802 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52802" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 30Oct2014 (Revised 28Sep2015) Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Aug2017 |
PROBLEM
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| The EMCP overlay buttons may fail to operate on certain C2.2, C4.4, C6.6, C7.1, C9, C13, C15, C18, C27, C32, 3406C 3412C, G3406, G3412, 3512, 3512B, 3512C, 3516, 3516B, 3516C, C175-16, and C175-20 Generator Sets, PM3512, PM3516, and PMG3516C Power Modules. The failure results in operators being unable to navigate through the controller overview and configuration menus or non operation of the Run, Stop and Auto buttons. This failure mode is not to be confused with a software reset issue while in Reduced Power Mode referenced in Engine News, SEBD9946, "A New Electronic Control Module (ECM) Is Available for Certain C7 - C18 Engines". |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 3406C | C2G07611-07612, 7620-7621, 7652-7675, 7677-7682, 7684-7699, 7701, 7703, 7705-7740, 7742-7771, 7773, 7775-7792, 7797-7798, 7800-7803, 7805-7809, 7811-7828, 7830-7843, 7859-7882, 7886-7899, 7901-7927, 7929, 7931-7936, 7938-7942, 7944-7945, 7948-7950, 7952-7966, 7968-7983, 7985-8006, 8008-8011, 8013-8015, 8017, 8020-8022, 8024, 8026-8030, 8034-8039, 8041, 8047-8065, 8083-8109, 8111, 8113-8132, 8183-8190, 8192, 8196-8268, 8270, 8272-8273, 8276-8282, 8284-8287, 8290, 8292-8313, 8315-8350, 8352-8355 C2Y02541-02549, 2551-2552, 2554-2557, 2566-2570, 2573-2576, 2583-2585, 2588-2596, 2605-2618, 2620-2633, 2636-2637 |
| C13 | NH300149 |
| C15 | C5E03206, 3468, 3496, 3533, 3984, 4043, 4127 C5H02396-02402, 2414-2427, 2441, 2450, 2455-2458, 2464-2466, 2468, 2470-2476, 2482-2485, 2487, 2489-2496, 2498-2500, 2505-2506, 2509-2514, 2517, 2526-2530, 2532, 2534-2536, 2538-2539, 2541-2548, 2550-2554 CYY01428-01429, 1431-1433, 1436-1451, 1689-1695 LXJ00214-00215, 225-235, 239-279, 282-293, 297-298, 302-305, 308-315, 318, 321-339, 342-351, 353-375, 391-393, 395-401, 407, 413-414, 420-423, 428-431, 436-440, 449-479, 484-487, 492-504, 521-524, 537-548, 553-561, 579, 582, 584-585, 587-590, 599-610, 612-614, 616-618, 620-624, 626-632, 639-644, 646, 649, 651-656, 658-661, 663, 668-685, 687-696, 702-704, 706-760, 763-766, 777, 779, 785-790, 792, 801-804, 833-841, 843, 845, 848-859, 862-868, 877-881, 884-888 |
| C18 | LXK00125-00139, 144-150, 159-160, 163-164, 173-174, 191-192, 201-204, 207-218, 220-231, 233-241 N1C00411-00420 |
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| *******Group 2******* | |
| 3406C | C2G09351, 9368 C2Y02391, 2563, 2580 C8G01225-01228, 1233-1236, 1250-1253, 1255-1256, 1264-1265, 1299-1302, 1308-1311, 1322-1323 |
| 3412C | RTY02028, 2031, 2034, 2038-2039, 2042, 2047, 2053, 2058-2059, 2061-2062, 2064-2067, 2076-2077, 2079-2080, 2086-2088, 2130, 2132-2134, 2136, 2138, 2143, 2146, 2148, 2188, 2194, 2196, 2198, 2200, 2212, 2260-2262, 2264-2265, 2268, 2270, 2272-2273, 2276-2277, 2279, 2290, 2331, 2335, 2341, 2349, 2354-2356, 2383, 2393-2394, 2397, 2400, 2416, 2422, 2425, 2445, 2488, 2491, 2493, 2498-2499, 2504, 2508-2512, 2514, 2516-2518, 2521-2522, 2525, 2531, 2533, 2535-2536, 2540, 2544, 2546, 2549, 2558-2560, 2568, 2571-2572, 2578, 2580-2581, 2584-2586, 2612, 2614, 2620, 2630, 2633, 2644, 2661, 2676, 2682, 2690, 2697, 2699, 2731, 2741, 2759, 2771, 2783-2786, 2789, 2794, 2797, 2799, 2803, 2805, 2807, 2809, 2815, 2821-2822, 2843, 2852, 2868, 2874, 2888, 2892, 2900, 2902-2903, 2920-2921, 2931, 2959, 2966-2967, 2976, 2978, 2980, 2986, 2989, 3001-3003, 3007, 3013, 3019, 3025, 3029, 3031, 3034, 3040, 3056-3057, 3059, 3064-3065, 3067, 3069, 3071, 3075, 3104-3105, 3110, 3114-3115, 3122-3123, 3126, 3128-3129, 3142, 3148, 3237, 3313, 3325, 3328, 3352, 3370, 3381, 3390-3391, 3469, 3471, 3474, 3508, 3515-3516, 3522, 3524-3525, 3531, 3620, 3625, 3634, 3647, 3687, 3701, 3704, 3706, 3712, 3724, 3740, 3743, 3752, 3793, 3815-3816, 3820, 3978, 3980 TGC00839-00841, 848-862, 880-884, 887-889, 892-895, 899-913, 925-934, 943, 955-957, 989-994, 1001-1009, 1011-1014, 1021-1022, 1026-1027, 1033-1036, 1051-1052, 1058-1061, 1064-1067, 1081 |
| C13 | DH400127-00128, 133-135, 165-170 NH300240 |
| C15 | C5E03390, 3429, 3439, 3470, 3477, 3519, 3604, 3624, 3651, 3693-3694, 3696, 3740, 3819, 3824-3827, 3876, 3938, 3950, 3961, 3970, 4041, 4059-4061, 4080, 4135, 4140, 4172-4173, 4184, 4194 C5H02428, 2676-2681, 2749, 2752, 2758, 2796, 2800, 2908-2909, 3024, 3026-3027, 3030-3031 C5L05326-05328, 5330, 5341-5342, 5347, 5349, 5356, 5358, 5362, 5368, 5371, 5373, 5390-5392, 5394, 5397 CYY01234, 1298-1299, 1430 L8B00132-00141, 150-155, 163, 166-168, 173, 183, 185-194 LXJ00129, 175-182, 212, 216-224, 237-238, 306-307, 341, 376-378, 380-390, 402-406, 408-412, 415-419, 424-427, 432-434, 441-448, 480-483, 488-491, 525-528, 550-552, 562-578, 580-581, 583, 625, 645, 647-648, 650, 664-667, 761, 767-774, 799-800, 805-832, 842, 844, 928 NAP00114, 126 T4A00686, 704, 718 |
| C18 | EKW01339, 1434, 1437-1438, 1505, 1594, 1600-1601, 1622, 1663-1664, 1667 L8D00133-00135, 137-147, 154-155, 160-170 LNB00307 LXK00140-00143, 151-152, 157-158, 161-162, 165-172, 179-188, 193-198, 219, 251-254, 291-302 M1Z01495, 1513, 1515, 1527 N1C00398-00407, 421-423 N1D00724-00726, 729, 825, 891, 893 |
| C27 | DWB02922, 3013, 3017, 3020, 3049, 3052-3053, 3055, 3057-3058, 3061-3062, 3064, 3071, 3080-3081, 3094, 3117-3123, 3125-3127, 3165, 3167, 3196-3200, 3202-3203, 3211, 3265, 3298, 3305, 3307-3311, 3326-3327, 3358, 3374, 3438, 3448-3451, 3453-3455, 3457-3459, 3463, 3469-3475, 3478-3479 GDS00110-00111, 178, 191-192, 195-197, 199-201, 203-206, 209-214, 240, 242, 254-255, 268-269, 271-275, 286-287, 302-305, 310-313, 317, 324, 341 T4Z00248-00249 |
| C32 | JAZ00222-00223, 225-226, 228, 236, 238, 252, 255, 258, 264-265, 268, 271, 279, 284-285, 294, 299, 301-302, 312-313, 318-319, 332, 357-358, 389, 393, 397, 399, 434-435, 453, 462, 476, 484, 486, 514, 540, 545, 575, 616, 618, 624, 626-627, 630-631, 633, 635, 642, 648-654, 656, 659-660, 671, 726-727, 737, 739, 742, 763, 769, 791, 801-803, 805-806, 810, 813, 817-818, 820, 828, 831, 835, 842, 844, 849, 897, 935-938, 943, 950, 955, 988, 993, 1009, 1023, 1032, 1079, 1083, 1088, 1148, 1150, 1158, 1162-1164, 1218, 1237-1239, 1242, 1268, 1275, 1278, 1284, 1286-1289, 1292, 1294-1296, 1298, 1300-1301, 1303-1305, 4190 JSJ01928, 1936-1938, 1942, 1960-1963, 1983-1984, 1994-1995, 2010-2012, 2019, 2021-2023, 2030-2031, 2035, 2038, 2042, 2044-2046, 2050, 2053-2055, 2064-2065, 2067-2068, 2073, 2081, 2093, 2095, 2100-2101, 2104, 2125, 2130-2133, 2137, 2153, 2178, 2199, 2207, 2210, 2216, 2238, 2246, 2273-2274, 2280, 2285-2287, 2291, 2293, 2320, 2326-2327, 2331-2332, 2335-2337, 2376, 2380, 2393-2397, 2402-2403, 2414-2415, 2420, 2433, 2436, 2438, 2440-2442, 2450, 2452-2454, 2460, 2489-2490, 2499, 2516-2517, 2519, 2532, 2535-2536, 2538-2539, 2541, 2543, 2545-2547, 2549-2550, 2553, 2557, 2559, 2562-2563, 2565-2567, 2573, 2587, 2590-2591, 2605, 2616, 2662, 2687, 2692-2693, 2699-2701, 2704, 2716, 2718, 2723-2726, 2732, 2764, 2778, 2810, 2819, 2822, 2825, 2852, 2881, 2912, 2926, 2941-2942, 2951, 2953 |
| C9 | C9E02713-02714, 2719, 2942, 2978-2979, 2981, 2984, 3004, 3037, 3075-3078 NBP00246, 269, 271, 273, 276-277, 360, 405, 442, 466, 516, 533, 536, 538, 549, 605, 609, 715, 736, 738, 744 |
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| *******Group 3******* | |
| 3512 | YAK00623-00624, 626, 630, 634-636, 638, 651-652, 655-657, 662-663, 665-668, 670, 674, 678-679, 681-682, 684, 692, 705, 712-715, 742-745, 750-751, 757, 759, 761, 787, 789, 793-794, 797, 804, 809, 812, 820, 822-827, 851-853, 856-859, 861-863, 876-878, 881-882, 900, 908, 910, 912-915, 917, 936-937, 947-950, 957-960 YAX00253, 261, 267 YBA00123 |
| 3512B | YAM00640, 642-647, 662, 673-676, 678, 683, 688, 691, 694, 708-710, 712-713, 717-718, 721, 724, 732-738, 751-752, 758-760, 763, 777-778, 783-784, 786, 788-790, 796-797, 800-808, 810-815, 818, 836, 845, 857, 860, 862-863, 869, 883, 885-890, 933, 968-971 YAN00268, 311-312 YAY00421-00422, 424, 671-672, 686-688, 715-716, 725-729, 731-732, 736-737, 740-744, 746-748, 755, 757, 759, 762, 764, 769, 771-775, 779-780, 786-787, 795-796, 812 YBB00118-00122, 126-129 |
| 3512C | SBG01183, 1223-1224, 1241-1242, 1265, 1324, 1326, 1369, 1371 |
| 3516 | YAS00511-00512, 521-530, 532, 537-538, 544 YBS00135-00136, 140, 143 ZAL00479-00482, 491-493 ZBL00106-00108 |
| 3516B | YAP00475, 505 YAT00735-00742, 744-745, 747-753, 765-766, 768-781, 785, 791-793, 796-798, 800-805, 807-808, 811, 813, 817, 823-824, 828, 830, 832, 834-835, 837, 844-845, 847, 849-851, 853-856, 859-860, 862, 885-886, 888-889, 899-901, 906, 909-912, 914-915, 917-947, 951-958, 960, 962 YAW00365-00368, 370-373, 391, 393-397, 400, 408, 417-418 YBT00117-00119, 124-126, 128-129, 171, 174-175, 184-185, 187, 189-195, 212-217, 234-235, 334-335, 337-338 ZAP01614-01622 ZAR00807-00810 ZBP00102-00104, 123-135, 159, 161-167, 171-172, 175, 178 |
| 3516B HD | YAR00397 YBW00109-00110, 126, 135-137, 142-143, 158-160, 167, 189-191 ZBR00101, 112, 115-117, 151-152 |
| 3516C | SBJ01384, 1391-1392 SBK01351, 1404, 1449, 1459, 1463, 1465 SFJ00132, 146, 189-190, 339-340 |
| 3516C HD | SEK00143, 185, 189-191, 232-233, 242-243, 251, 285-290, 312-314, 317-319, 321, 425-427 SKC00104-00106 |
| C175-16 | WYB01058, 1063-1064, 1068, 1077, 1081, 1149, 1151, 1273, 1276, 1278, 1297, 1315, 1323, 1382 |
| C175-20 | BXR00103 |
| G3406 | KAR00750-00751, 778, 799-800, 828-829 |
| G3412 | KAP01023, 1045 |
| PM3512 | TC800101-00102, 104, 109, 111, 121, 123, 127, 129, 131-133, 135, 137, 139-140, 142, 146, 148, 153, 165, 168, 174, 187, 199-200, 237, 240 |
| PM3516 | NBR00437, 439, 444-445, 447-459, 470-484, 486-488, 500, 738-743, 746-754, 768, 791, 795-798, 800-803, 805-810, 814, 816, 818-819, 821, 823, 834-844 |
| PMG3516C | JKK00100-00118, 120-122, 124-126, 128-129, 131, 133, 135, 138-139, 145-147, 150-160, 163-171, 173-179, 181-186, 189, 210, 222 |
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| *******Group 4******* | |
| C2.2 | GBE01157-01160, 1166, 1168-1172, 1344, 1518, 1522, 1565 |
| C4.4 | D4B02527-02529, 2531-2541, 2548, 2586, 2597, 2649, 2681, 2727, 2782, 2787, 2801-2802, 2824, 2854, 2861, 2864, 2868-2869, 2872, 2885, 2906, 2967, 2996, 3003, 3054, 3127, 3130, 3133-3134, 3137, 3150-3153 GLD01052, 1054, 1072, 1086, 1090-1091, 1093-1094, 1096-1098, 1108-1114, 1182-1183, 1202-1203, 1209, 1258-1259, 1303, 1309, 1319, 1330, 1336, 1340, 1347, 1351, 1355, 1357, 1362, 1380, 1440, 1448, 1522-1523, 1591, 1594-1595, 1598, 1600-1601, 1603, 1605, 1607-1609, 1611-1617, 1620, 1623-1624 LC500141 |
| C6.6 | LC600200, 223 N6D02902, 3108, 3112, 3118, 3124, 3128, 3150, 3169, 3171, 3194, 3223, 3325, 3490, 3534, 3537, 3539-3542, 3544, 3546 |
| C7.1 | JME00151 MRP00105-00106, 131, 157, 230-231, 279, 346, 349 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 4509596 | CONT GP-A6001 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 4509606 | CONT GP-A6001 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 4509606 | CONT GP-A6001 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 1 | 4509606 | CONT GP-A6001 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| If a confirmed Navigation, Run, Start or Stop button failure occurs, replace the EMCP. |
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SERVICE CLAIM ALLOWANCES
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