PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE GLOW PLUGS ON CERTAIN 924K, 930K, 938K, 950K, AND 962K WHEEL LOADERS, 312E, 314E, 316E, 320E, 324E,AND 329E EXCAVATORS, AND D6N TRACK-TYPE TRACTORS
Usage:
TEBE0883-01
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| 19Mar2014 |
| (Revised 14Apr2014) |
D-143
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| Priority | PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE GLOW PLUGS ON CERTAIN 924K, 930K, 938K, 950K, AND 962K WHEEL LOADERS, 312E, 314E, 316E, 320E, 324E,AND 329E EXCAVATORS, AND D6N TRACK-TYPE TRACTORS |
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| 1412 | PI32322 |
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| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI32322" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32322" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 19Mar2014 Service Letter. Changes have been made to the Parts Needed. |
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COMPLETION DATE |
TERMINATION DATE |
| 30Sep2014 | 31Mar2015 |
PROBLEM
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| The existing glow plugs can fail on certain 924K, 930K, 938K, 950K, and 962K Wheel Loaders, 312E, 314E, 316E, 320E, 324E,and 329E Excavators, and D6N Track-Type Tractors. If the existing glow plug(s) fail, the engine may become difficult to start in low temperatures. There also may be reports of abnormal engine noise or the seal between the glow plug and the engine cylinder head being compromised. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 950K | FER00153-00154, 229-243, 249, 251-254, 256-257, 259-261, 264-265, 280, 282-284, 313-316, 319-323, 327-331, 342 |
| 962K | FLL00163, 179-180, 182, 191, 202-203, 206, 236 |
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| *******Group 2******* | |
| 924K | PWR00352, 1463, 1488 |
| 930K | RHN00470, 1711, 1716 |
| 938K | SWL00264, 292, 1446-1447, 1450, 1453-1454 |
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| *******Group 3******* | |
| 320E | AWS00121-00138 SXE00195-00405, 417 |
| 320E L | KLT00153-00155 LAK00158-00167 |
| 320E LRR | MEW00191-00192 |
| 320E RR | LHN00128-00185 |
| 324E | JCZ00107-00117 |
| 324E L | KTE00162-00173 |
| 329E | PTY00105-00115 |
| 329E L | RDX00187-00190 WJK00149-00154 |
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| *******Group 4******* | |
| 312E | GAC00127-00240 |
| 314E CR | ECN00117-00153 |
| 314E LCR | YCW00187-00213 |
| 316E L | WZY00107-00124 |
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| *******Group 5******* | |
| D6N LPG | PBA00797, 803 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3197840 | GASKET |
| 2 | 3327865 | CABLE-TIES |
| 1 | 3444862 | CONNECTION AS |
| 1 | 3469501 | GASKET |
| 1 | 3469507 | GASKET |
| 6 | 3619875 | GLOW PLUG |
| 2 | 3850697 | CLAMP |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 3197840 | GASKET |
| 2 | 3327865 | CABLE-TIES |
| 1 | 3444862 | CONNECTION AS |
| 1 | 3469501 | GASKET |
| 1 | 3469507 | GASKET |
| 6 | 3619875 | GLOW PLUG |
| 2 | 3850697 | CLAMP |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 36% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 3197840 | GASKET |
| 2 | 3327865 | CABLE-TIES |
| 1 | 3444862 | CONNECTION AS |
| 1 | 3469501 | GASKET |
| 1 | 3469507 | GASKET |
| 6 | 3619875 | GLOW PLUG |
| 2 | 3850697 | CLAMP |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 34% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 3327624 | GASKET |
| 2 | 3327865 | CABLE-TIES |
| 1 | 3444775 | CONNECTION AS |
| 1 | 3469507 | GASKET |
| 4 | 3619875 | GLOW PLUG |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 3197840 | GASKET |
| 2 | 3327865 | CABLE-TIES |
| 1 | 3444862 | CONNECTION AS |
| 1 | 3469501 | GASKET |
| 1 | 3469507 | GASKET |
| 6 | 3619875 | GLOW PLUG |
| 2 | 3850697 | CLAMP |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Replace the existing glow plugs on all engine cylinders. Refer to the Disassembly and Assembly, "Glow Plugs - Remove and Install" for the procedure. |
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OWNER NOTIFICATION
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| Owners in the following countries will receive the attached Owner Notification: US Canada |
SERVICE CLAIM ALLOWANCES
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