PRODUCT SUPPORT PROGRAM FOR REPLACING THE GLOW PLUGS ON CERTAIN EXCAVATORS, WHEEL LOADERS, TRACK TYPE TRACTORS, SOIL COMPACTORS, PNEUMATIC COMPACTORS, ASPHALT PAVERS, AND WHEEL FELLER BUNCHERS
Usage:
TEBE0809-01
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19Mar2014 |
(Revised 30Apr2014) |
U-149
A-110
D-144
O-133
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After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE GLOW PLUGS ON CERTAIN EXCAVATORS, WHEEL LOADERS, TRACK TYPE TRACTORS, SOIL COMPACTORS, PNEUMATIC COMPACTORS, ASPHALT PAVERS, AND WHEEL FELLER BUNCHERS |
|
1412 1090 | PS52633 |
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NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52633" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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NOTE: | This Revised Service Letter replaces the 19Mar2014 Service Letter. Changes have been made to the Affected Product and Parts Needed. |
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TERMINATION DATE |
31Mar2015 |
PROBLEM
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The existing glow plugs can fail on certain 312E, 314E, 316E, 318E, 320D, 320E, 323E, 323D, 324E, 329E Excavators, 924K, 930K, 938K, 950K, 960K Wheel Loaders, D6N, D6K2 Track-Type Tractors, AP1055E, AP1000E, BG1000E Pavers,563C, 573C, 2570C, 2670C Wheel Feller Bunchers, CS54B, CS56B, CS64B, CS68B, CS74B, CS76B, CS78B, CP54B, CP56B, CP68B, CP74B, CS64 Soil Compactors, CW34 Pneumatic Compactors. If the existing glow plug(s) fail, the engine may become difficult to start in low temperatures. There also may be reports of abnormal engine noise or the seal between the glow plug and the engine cylinder head being compromised. |
AFFECTED PRODUCT
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Model | Identification Number |
*******Group 1******* | |
CP54B | CPX00100-00144 |
CP56B | LHC00100-00363, 365 |
CP68B | LCF00100-00121 |
CP74B | L7B00101-00118 |
CS54B | L4H00100-00154, 156-310 |
CS56B | L8H00100-00103, 105-553 |
CS64 | C6S00100-00184 |
CS64B | C6400100-00114 |
CS68B | MMS00100-00145 |
CS74B | LCB00100-00111 |
CS76B | L9H00100-00116 |
CS78B | L8C00100-00102, 104-126, 129-149 |
CW34 | TLJ00100-00162, 164-171, 173, 412 |
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*******Group 2******* | |
320E L | NAZ00149-00879, 881-883, 885-892, 894, 896-932, 934-942, 944-960, 963 REE00171-00398, 400-406, 408-410 TNJ00175-00253, 256, 258-259 WBK00193-02174, 2176-2178, 2180-2181 |
320E LN | DFG00187-00196 |
320E LRR | PNL00158-00226, 228-229 TFX00103-00597, 599-614, 616-630, 632-644, 646, 648, 650, 653-657, 659-661 |
320E OEM | EGX00100-00102 |
323E L | RAP00143-00145, 147-580, 582-583, 585, 587-594, 596-598 |
323E LN | TDW00150-00223 |
323E SA | YRP00135-00157 |
324E L | PNW00174, 176-1035, 1037-1041, 1043-1055, 1057, 1059-1070, 1072-1074, 1076-1077 TLF00108-00277, 279 |
324E LN | LDG00175-00398, 400-404, 407 |
329E L | PLW00131-01413 TST00251-00537, 539-544 ZCD00154-00305 |
329E LN | RLD00101-00396 |
329E OEM | K2L00101-00143 KNR00151-00155 |
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*******Group 3******* | |
312E | PZL00136-00308 |
312E L | MJD00143-00690, 692-710, 712-742 WEY00161-00345 |
312E L OEM | EGR00100-00102 |
314E LCR | DKD00180-00186 ZJT00107-00357, 359 |
316E L | DZW00131-00133, 135-1036 YZZ00114-00271, 274-280 |
318E L | DZF00123-00218 WZS00139-00215 |
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*******Group 4******* | |
AP1000E | T1F00100, 102-216 |
AP1055E | TJF00100-00312 |
BG1000E | RTT00100-00102 |
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*******Group 5******* | |
2570C | F1B00200-00202, 204, 206-216 |
2670C | B3E00151-00171, 1470 |
563C | JCB00250-00324 W6300100-00113 |
573C | RJT00250, 252-296 |
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*******Group 6******* | |
320D | MZD00179-01546, 1582, 1584-1590 |
320D GC | JZA00232-00915 |
320D L | KZF00121-00820 |
323D 2L | PJP00185-00187 |
323D L | NZF00163-01125 |
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*******Group 7******* | |
950K | FER00150-00152, 155-228, 244-248, 250, 255, 258, 262-263, 266-279, 281, 285-312, 317-318, 324-326, 332-337 J5M00177-00485, 491 R4A00250-01407 |
962K | FLL00162, 164-178, 181, 183-190, 192-201, 204-205, 207-235, 237, 240 T6A00277-00429, 432 X4T00286-00482 |
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*******Group 8******* | |
924K | PWR00150-00158, 350-351, 353-1462, 1464-1487, 1489-1795, 1798, 1800, 1802, 1804, 1806, 1808, 1810, 1813, 1816, 1818, 1821, 1824, 1826, 1828, 1833, 1839, 1841, 1845, 1847, 1851, 1856 |
930K | RHN00155-00165, 167-168, 450-469, 471-1710, 1712-1715, 1717-1982, 1984, 1987-1988, 1991, 1993, 1995, 1998, 2000, 2002, 2004, 2007, 2011, 2020, 2023, 2025, 2027, 2029, 2032, 2034, 2036, 2039, 2042, 2052, 2058, 2063 |
938K | SWL00001, 160-171, 250-263, 265-291, 293-1445, 1448-1449, 1451-1452, 1455-1582, 1585-1631, 1633, 1635-1642, 1644, 1648, 1650, 1652, 1656, 1658-1659, 1661, 1663, 1665, 1667, 1670, 1672, 1674, 1678, 10605 |
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*******Group 9******* | |
D6K 2 LPG | RST00200-00302 |
D6K 2 XL | WMR00200-00268 |
D6N LPG | PBA00200-00439, 441-614, 616-796, 798-802, 804-851, 853-901, 903-910 |
D6N XL | PER00101, 200-220, 222-306, 308-407 |
PARTS NEEDED
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Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3327624 | GASKET |
2 | 3327865 | CABLE-TIES |
1 | 3444775 | CONNECTION AS |
1 | 3469507 | GASKET |
4 | 3619875 | GLOW PLUG |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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*******Group 2******* | ||
1 | 3197840 | GASKET |
2 | 3327865 | CABLE-TIES |
1 | 3444862 | CONNECTION AS |
1 | 3469501 | GASKET |
1 | 3469507 | GASKET |
6 | 3619875 | GLOW PLUG |
2 | 3850697 | CLAMP |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 3******* | ||
1 | 3327624 | GASKET |
2 | 3327865 | CABLE-TIES |
1 | 3444775 | CONNECTION AS |
1 | 3469507 | GASKET |
4 | 3619875 | GLOW PLUG |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 4******* | ||
1 | 3197840 | GASKET |
2 | 3327865 | CABLE-TIES |
1 | 3444862 | CONNECTION AS |
1 | 3469501 | GASKET |
1 | 3469507 | GASKET |
6 | 3619875 | GLOW PLUG |
2 | 3850697 | CLAMP |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 5******* | ||
1 | 3197840 | GASKET |
2 | 3327865 | CABLE-TIES |
1 | 3444862 | CONNECTION AS |
1 | 3469501 | GASKET |
1 | 3469507 | GASKET |
6 | 3619875 | GLOW PLUG |
2 | 3850697 | CLAMP |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 6******* | ||
1 | 3444862 | CONNECTION AS |
6 | 3619875 | GLOW PLUG |
2 | 3850697 | CLAMP |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 7******* | ||
1 | 3197840 | GASKET |
2 | 3327865 | CABLE-TIES |
1 | 3444862 | CONNECTION AS |
1 | 3469501 | GASKET |
1 | 3469507 | GASKET |
6 | 3619875 | GLOW PLUG |
2 | 3850697 | CLAMP |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 8******* | ||
1 | 3197840 | GASKET |
2 | 3327865 | CABLE-TIES |
1 | 3444862 | CONNECTION AS |
1 | 3469501 | GASKET |
1 | 3469507 | GASKET |
6 | 3619875 | GLOW PLUG |
2 | 3850697 | CLAMP |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 9******* | ||
1 | 3197840 | GASKET |
2 | 3327865 | CABLE-TIES |
1 | 3444862 | CONNECTION AS |
1 | 3469501 | GASKET |
1 | 3469507 | GASKET |
6 | 3619875 | GLOW PLUG |
2 | 3850697 | CLAMP |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
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If one or more glow plugs have failed, replace all the glow plugs. Refer to the Disassembly and Assembly, "Glow Plugs - Remove and Install". |
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SERVICE CLAIM ALLOWANCES
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