PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PLATE ASSEMBLY IN THE WATER MANIFOLD SHIELD GROUP ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3516B HD ENGINE Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PLATE ASSEMBLY IN THE WATER MANIFOLD SHIELD GROUP ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3516B HD ENGINE

Usage:

TEBE0625-01

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20Dec2013

(Revised 08Dec2014)

U-654

A-458

D-537

O-552

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Safety Parts stock action needed	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PLATE ASSEMBLY IN THE WATER MANIFOLD SHIELD GROUP ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3516B HD ENGINE
1067 1362 7750		PI10952

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10952" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10952" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:	This Revised Service Letter replaces the 20Dec2013 Service Letter. Changes have been made to the Affected Product.

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PROBLEM

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The existing plate assembly can break and provide inadequate shielding and support for foot traffic on certain 793, 793B, 793C, and 793D Off-Highway Trucks equipped with a 3516B HD Engine.

AFFECTED PRODUCT

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Model	Identification Number
793	3SJ00006-00056, 798, 75001
793B	1HL00012-00524, 75001-75003, 76001-76005, 78001-78007
793C	4AR00076-00424, 76006-76010, 77002 4GZ00093-00264, 75001-75002 ATY00183-00263, 400-1124
793D	FDB00105-01496

PARTS NEEDED

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Qty	Part Number	Description
2	0S1588	BOLT
1	0S1618	BOLT
5	1A2029	BOLT
5	8M9124	WASHER-HARD
2	9X6458	WASHER-HARD
1	1984765	WASHER-HARD
1	3637252	PLATE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Remove all 187-4589 Plate As. from dealer parts stock.

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****Affected Product****

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If the engine is equipped with the 187-4589 Plate Assembly, remove the plate assembly and replace with 363-7252 Plate Assembly. Refer to Service Magazine, "An Improved Plate Assembly Is Used for the Water Manifold Shield Group on 793 Off-Highway Trucks with High Displacement Engines".

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 2.0-hour job

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PARTS DISPOSITION

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****Parts Stock****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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****Affected Product****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE PLATE ASSEMBLY IN THE WATER MANIFOLD SHIELD GROUP ON CERTAIN 793, 793B, 793C, AND 793D OFF-HIGHWAY TRUCKS EQUIPPED WITH A 3516B HD ENGINE

MODELS INVOLVED - 793, 793B, 793C, 793D

Dear Cat Product Owner:

The plate assembly needs to be inspected on the products listed below. The existing plate assembly may fail causing inadequate shielding and support for foot traffic and may, in conjunction with other factors and circumstances, create a risk of personal injury or death. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the SAFETY.CAT.COM website and click on the Product Safety page for more information. Please refer the dealer to their Service Letter dated 20Dec2013 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 20Dec2013 Service Letter