PRODUCT SUPPORT PROGRAM FOR REPLACING THE 151-6832 LEVER ASSEMBLY ON CERTAIN 312D 2, 312D GC, 312D 2L, 320D 2, 320D 2L, 324D L, 329D, 329D L, 336D, AND 336D L OEM EXCAVATORS Caterpillar
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 151-6832 LEVER ASSEMBLY ON CERTAIN 312D 2, 312D GC, 312D 2L, 320D 2, 320D 2L, 324D L, 329D, 329D L, 336D, AND 336D L OEM EXCAVATORS
Usage:
TEBE0620-00
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09Nov2013
U-550
A-380
D-452
O-461
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Before/After
Parts stock action needed
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 1516832/">151-6832 LEVER ASSEMBLY ON CERTAIN 312D 2, 312D GC, 312D 2L, 320D 2, 320D 2L, 324D L, 329D, 329D L, 336D, AND 336D L OEM EXCAVATORS
7310
PS44076
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NOTE:
This Program must be administered either before or after failure.
In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44076" as the Part Number
and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.
If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
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NOTE:
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field,
"7755" as the Group Number, "56" as the Description Code.
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NOTE:
Although this Program is to be administered as described above on the Affected Product,
parts should be removed from parts stock as soon as possible.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
30Nov2015
PROBLEM
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A defective 1516832/">151-6832 Lever Assembly can cause the windshield lock of the cab to fail on certain 312D 2, 312D GC, 312D 2L, 320D 2, 320D 2L, 324D L, 329D, 329D L, 336D, and 336D L OEM Excavators. Excessive wear on the lever assembly will cause the windshield glass not to open.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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****Parts Stock ****
Inspect all 1516832/">151-6832 Lever Assemblies that are in parts stock.
- If an additional hole at one of the end is found, the lever assembly needs to be removed from the parts stock.
- If an additional hole is NOT found at the end, the lever assembly is good, return the part to dealer parts stock.
****Affected Product****
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Check the 151-3682 Lever Assembly for an additional hole at one end. Refer to Image1. If after inspection of the lever assembly an additional hole at one end is found, this lever assembly will need to be replaced by a new 151-3682 Lever Assembly.
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Image1
SERVICE CLAIM ALLOWANCES
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****Parts Stock****
Submit one claim for all parts removed from dealer parts stock.
****Affected Product****
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-4000 hrs, 0-24 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 1.0-hour job for Group 1
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-4000 hrs, 0-24 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 1.0-hour job for Group 2
PARTS DISPOSITION
****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.