PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM GROUP ON CERTAIN 324D, 324DL, 329D, 329DL, 336D, 336DL, AND 340DL EXCAVATORS
Usage:
TEBE0611-01
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07Nov2013 |
(Revised 25Apr2014) |
U-546
A-379
D-451
O-457
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After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE BOOM GROUP ON CERTAIN 324D, 324DL, 329D, 329DL, 336D, 336DL, AND 340DL EXCAVATORS |
|
6501 | PS52556 |
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NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52556" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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NOTE: | This Revised Service Letter replaces the 07Nov2013 Service Letter. Changes have been made to the Service Claim Allowances and Rework Procedure. |
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TERMINATION DATE |
30Nov2015 |
PROBLEM
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The existing boom may experience a crack in the rear baffle area on certain 324D, 324DL, 329D, 329DL, 336D, 336DL, and 340DL Excavators. If the crack is not detected early, it can extend to both side plates and possibly cause further cracks along the side plates. |
AFFECTED PRODUCT
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Model | Identification Number |
*******Group 1******* | |
324D L | TSN00486-00520, 544-545, 550-552, 557-560, 564-566, 571-573, 578-579, 588, 597 |
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*******Group 2******* | |
336D | JBT01209, 1350, 1363, 1392, 1422, 1483, 1485, 1490, 1497, 1575, 1579-1580, 1594, 1597, 1645, 1695, 1704-1707, 1710, 1716, 1718, 1721, 1724, 1743, 1755, 1762-1764, 1773, 1775, 1781-1782, 1784-1785, 1787-1788, 1794-1796, 1800-1801, 1806, 1809, 1814, 1820, 1828-1839, 1843, 1858-1875, 1879, 1881-1891, 1896-1899, 1910-1915, 1921, 1923, 1925-1936, 1939-1944, 1946-4754, 4756, 4758, 4760-4777, 4785-4790 |
336D L | MPL00399-00400, 405-406, 414-537, 542-546, 549-552, 554-559, 561-565 |
340D L | JTN00130-00131, 135-140, 148-155, 160-166, 173-185, 196-197, 200-213, 224-225, 228-239, 250-251, 255-256, 259-270, 280, 282, 285-286, 289-301, 312-313, 317-318, 321-358, 389, 396-397, 400-403, 411-412, 416-429, 445-467, 482-485, 493-510, 523-526, 534-551, 564-567 |
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*******Group 3******* | |
329D | BYS00882, 993, 1000, 1015, 1023, 1027, 1031-1033, 1036, 1039, 1042, 1045, 1048-1050, 1054-1055, 1057-1065, 1067, 1070-1072, 1074, 1076-2613, 2634 |
329D L | DJF00301-00480, 488-492, 505-507, 556-565, 602-611, 629-664, 667-682, 684-703, 710-729, 742-772, 788-797, 813-817, 819, 821, 823, 825, 827, 829, 831 |
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*******Group 4******* | |
324D | JZR00357, 535, 544, 546, 550-551, 564, 567-570, 575-1467 |
324D L | TSN00236-00237, 245-246, 250, 252-254, 258-410, 460-485, 521-543, 546-549, 553-556, 561-563, 567-570, 574-577, 580-587, 589-596, 598-608 |
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*******Group 5******* | |
329D L | DJF00481-00487, 493-504, 508-555, 566-601, 612-628, 665-666, 683, 704-709, 730-741, 773-787, 798-812, 837-840 |
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*******Group 6******* | |
336D L | MPL00538-00541, 547-548, 553, 560 |
340D L | JTN00132-00134, 141-147, 156-159, 167-172, 186-195, 198-199, 214-223, 226-227, 240-249, 252-254, 257-258, 271-279, 281, 283-284, 287-288, 302-311, 314-316, 319-320, 359-388, 390-395, 398-399, 404-410, 413-415, 430-444, 468-481, 486-492, 511-522, 527-533, 552-563, 568-572 |
PARTS NEEDED
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Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 2909240 | BOOM AS-BRG & |
2 | PLATE1 | Dealer Fabricated Part |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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*******Group 2******* | ||
1 | 4213469 | BOOM AS-BRG & |
2 | PLATE5 | Dealer Fabricated Part |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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*******Group 3******* | ||
1 | 3988947 | BOOM AS-BRG & |
2 | PLATE4 | Dealer Fabricated Part |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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*******Group 4******* | ||
1 | 3986990 | BOOM AS-BRG & |
2 | PLATE2 | Dealer Fabricated Part |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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*******Group 5******* | ||
1 | 2909267 | BOOM AS-BRG & |
2 | PLATE3 | Dealer Fabricated Part |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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*******Group 6******* | ||
1 | 4270041 | BOOM AS-BRG & |
2 | PLATE6 | Dealer Fabricated Part |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
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324D Machines - For operation hours less than 3500 hours, if cracking occurs, replace the boom group with a new boom group. For operation hours beyond 3500Hrs on 324D machines, if boom group cracking occurs, the welding should be repaired according to the following Rework Procedure. 329D Machines - For operation hours less than 4000 hours, if cracking occurs, replace the boom group with a new boom group. For operation hours beyond 4000 hours on 329D machines, if boom group cracking occurs, the welding should be repaired according to the following Rework Procedure. 336D and 340D Machines - For operation hours less than 4500Hrs, if cracking occurs, replace the boom group with a new boom group. For operation hours beyond 4500Hrs on 336D and 340D machines, if boom group cracking occurs, the welding should be repaired according to the following Rework Procedure. IMPORTANT: If the boom is replaced or repaired, please attach pictures of the failed boom including boom serial number, actual operation hours, and the cracking position when submitting the warranty claim. |
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SERVICE CLAIM ALLOWANCES
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*******Group 1******* | ||||||
0-24 mo |
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25-36 mo |
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37-48 mo |
NOTE: This is a 16.0-hour job for Group 1 | ||||||
NOTE: For machines with less than 3500 hours, 16.0 hours is allowed for replacement of the boom. NOTE: For machine operation hours more than 3500 hours, a new boom is NOT allowed, the boom should be repaired according to the Rework Procedure. NOTE: An additional 44.0 hours of labor will be allowed if the boom is repaired according to the Rework Procedure. NOTE: If the boom is replaced or repaired, please attach pictures of the failed boom including boom serial number, actual operation hours, and the cracking position when submitting the warranty claim. NOTE: 100 US Dollars will be allowed for fabrication of the plate by dealer. |
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*******Group 2******* | ||||||
0-24 mo |
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25-36 mo |
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37-48 mo |
NOTE: This is a 16.0-hour job for Group 2 | ||||||
NOTE: For machines with less than 4500 hours, 16.0 hours is allowed for replacement of the boom. NOTE: For machine operation hours more than 4500 hours, a new boom is NOT allowed, the boom should be repaired according to the Rework Procedure. NOTE: An additional 44.0 hours of labor will be allowed if the boom is repaired according to the Rework Procedure. NOTE: If the boom is replaced or repaired, please attach pictures of the failed boom including boom serial number, actual operation hours, and the cracking position when submitting the warranty claim. NOTE: 100 US Dollars will be allowed for fabrication of the plate by dealer. |
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*******Group 3******* | ||||||
0-24 mo |
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25-36 mo |
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37-48 mo |
NOTE: This is a 16.0-hour job for Group 3 | ||||||
NOTE: For machines with less than 4000 hours, 16.0 hours is allowed for replacement of the boom. NOTE: For machine operation hours more than 4000 hours, a new boom is NOT allowed, the boom should be repaired according to the Rework Procedure. NOTE: An additional 44.0 hours of labor will be allowed if the boom is repaired according to the Rework Procedure. NOTE: If the boom is replaced or repaired, please attach pictures of the failed boom including boom serial number, actual operation hours, and the cracking position when submitting the warranty claim. NOTE: 100 US Dollars will be allowed for fabrication of the plate by dealer. |
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*******Group 4******* | ||||||
0-24 mo |
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25-36 mo |
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37-48 mo |
NOTE: This is a 16.0-hour job for Group 4 | ||||||
NOTE: For machines with less than 3500 hours, 16.0 hours is allowed for replacement of the boom. NOTE: For machine operation hours more than 3500 hours, a new boom is NOT allowed, the boom should be repaired according to the Rework Procedure. NOTE: An additional 44.0 hours of labor will be allowed if the boom is repaired according to the Rework Procedure. NOTE: If the boom is replaced or repaired, please attach pictures of the failed boom including boom serial number, actual operation hours, and the cracking position when submitting the warranty claim. NOTE: 100 US Dollars will be allowed for fabrication of the plate by dealer. |
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