PRODUCT SUPPORT PROGRAM FOR REPLACING THE FLOORMAT ON CERTAIN 320D EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE FLOORMAT ON CERTAIN 320D EXCAVATORS

Usage:

TEBE0550-00

22Nov2013


J039
J040
J044
J045
J050

 
Containment -
After Failure Only

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FLOORMAT ON CERTAIN 320D EXCAVATORS

726M
PS61240
NOTE:

This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS61240" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Nov2015

PROBLEM

The existing floormat may develop micro cracks on certain 320D Excavators.

AFFECTED PRODUCT

Model Identification Number
320D  PCM02315-02356, 2367-2524, 2540-2573, 2612-2894, 2968-2996, 2999, 3001-3002, 3005-3160

PARTS NEEDED

Qty

Part Number Description
1 2405071 FLOORMAT
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Replace the current 240-5071 Floormat by the same part number 240-5071 Floormat.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-3500 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.5-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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