PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGER ON CERTAIN 349E EXCAVATORS, 980K WHEEL LOADERS, 730C ARTICULATED TRUCKS, 621H, 623H, AND 627H WHEEL TRACTOR-SCRAPERS EQUIPPED WITH C13 ENGINES
Usage:
TEBE0513-01
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| 26Mar2014 |
| (Revised 31Oct2014) |
U-162
A-122
D-155
O-144
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBOCHARGER ON CERTAIN 349E EXCAVATORS, 980K WHEEL LOADERS, 730C ARTICULATED TRUCKS, 621H, 623H, AND 627H WHEEL TRACTOR-SCRAPERS EQUIPPED WITH C13 ENGINES |
|
| 1052 1053 | PS52636 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52636" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 26Mar2014 Service Letter. Changes have been made to the Affected Product and Parts Needed. |
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TERMINATION DATE |
| 31Mar2016 |
PROBLEM
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| The existing turbocharger can present a torsional fatigue failure of the balance valve on certain 349E Excavators, 980K Wheel Loaders, 730C Articulated Trucks, 621H, 623H, and 627H Wheel Tractor-Scrapers equipped with C13 Engines. The turbocharger will have to be replaced if a balance valve failure occurs. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 349E | FJB00184-00194 RGH00153-00180 |
| 349E HVG UHD OEM | JAE00121-00125 |
| 349E L | KFX00413-00482 MPZ00575-00828 SPG00198-00216 TFG00676-01135 WHZ00142-00143 |
| 349E LC-VG | DGE00296-00362 KCN00276-00354 |
| 349E OEM | S3P00212-00214 |
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| *******Group 2******* | |
| 621H | DBK00101-00129 |
| 621H OEM | HKK00101-00139 |
| 623H | DBF00102-00173 |
| 627H | DBW00102-00340 |
| 980K | GTZ00129-00697, 9001-9002 W7K00288-02306 |
| 980K OEM | NEP00101-00114 |
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| *******Group 3******* | |
| 349E | FJB00179-00183 RGH00146-00152 |
| 349E L | KFX00141-00412 MPZ00206-00574 MZW00211-00219 SPG00193-00197 TFG00211-00675 WHZ00137-00141 |
| 349E LC-VG | DGE00228-00295 KCN00191-00275 |
| 349E OEM | S3P00201-00211 |
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| *******Group 4******* | |
| 730C | TFF00121-00177 |
| 730C EJ | TFH00131-00135 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 1978418 | GASKET |
| 1 | 1978419 | GASKET |
| 1 | 2256948 | SEAL-O-RING |
| 1 | 3499659 | GASKET |
| 4 | 3752467 | LOCKNUT-FLANGED |
| 4 | 3763408 | STUD-TAPERLOCK |
| 1 | 4409239 | TURBO GP-BASIC |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 1978418 | GASKET |
| 1 | 1978419 | GASKET |
| 1 | 2256948 | SEAL-O-RING |
| 1 | 3499659 | GASKET |
| 4 | 3752467 | LOCKNUT-FLANGED |
| 4 | 3763408 | STUD-TAPERLOCK |
| 1 | 4409240 | TURBO GP-BASIC |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 2 | 6V9830 | CAP-ORFS |
| 2 | 1808424 | SEAL-O-RING |
| 1 | 1978418 | GASKET |
| 1 | 1978419 | GASKET |
| 1 | 2256948 | SEAL-O-RING |
| 1 | 3499659 | GASKET |
| 4 | 3752467 | LOCKNUT-FLANGED |
| 4 | 3763408 | STUD-TAPERLOCK |
| 1 | 4409239 | TURBO GP-BASIC |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 1 | 1978418 | GASKET |
| 1 | 1978419 | GASKET |
| 1 | 2256948 | SEAL-O-RING |
| 1 | 3499659 | GASKET |
| 4 | 3752467 | LOCKNUT-FLANGED |
| 4 | 3763408 | STUD-TAPERLOCK |
| 1 | 4409250 | TURBO GP-BASIC |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Groups 1, 2, and 4: Replace the following turbochargers that are a direct replacement for the current turbocharger. Refer to the Disassembly and Assembly service manual for turbocharger replacement. Group 3: Remove the coolant supply and coolant drain hoses. Cap the lines where shown with an O-ring and assemble the 440-9239 Turbocharger. Refer to the Disassembly and Assembly service manual for turbocharger replacement. |
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SERVICE CLAIM ALLOWANCES
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