PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SWING DRIVE FASTENING BOLT ON CERTAIN 349D AND 349E EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SWING DRIVE FASTENING BOLT ON CERTAIN 349D AND 349E EXCAVATORS

Usage:

TEBE0511-07

Show/hide table

06Jan2014

(Revised 09Sep2014)

U-9

A-6

O-8

Show/hide table

*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SWING DRIVE FASTENING BOLT ON CERTAIN 349D AND 349E EXCAVATORS
5459		PI32283

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32283" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32283" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 06Jul2014 Service Letter. Changes have been made to the Affected Product.

Show/hide table

COMPLETION DATE	TERMINATION DATE
31Jul2014	31Jan2015

PROBLEM

Show/hide table

The existing swing drive fastening bolt can loosen on certain 349D and 349E Excavators.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
349D L	JGB00470-00478, 480-485, 487-500, 502-552, 554-567, 569-615, 617-618, 620-698, 700-740, 742, 744-755, 757-792, 794-799, 803-808, 810, 812, 815, 817-819, 822, 828-831, 836, 841, 843, 845, 847-849, 864-868, 905, 907, 909-910, 912, 914, 920, 936 RBJ00199-00231
349D L-VG	KHS00125-00127, 129-140
349E L	KFX00295-00298, 300-303, 305-311, 313-314, 317-325, 329, 334, 341-345, 350-403, 405-415, 418, 420-421, 423, 426-445 MPZ00461-00522, 524-577, 579-594, 596-617, 619-645, 647-650, 652-655, 657-707, 709-727, 729-752, 756-766, 768-778, 781-782, 784-785 MZW00215, 218 TFG00533-00743, 745-761, 764, 766, 769-770, 774-817, 819-851, 853-856, 858, 860-879, 881-902, 904-940, 942-966, 968-1000, 1004-1025, 1027-1057, 1059-1069, 1073-1082
349E LC-VG	DGE00280-00322, 324-339, 341-345, 347-348 KCN00250-00277, 279-282, 284-287, 289-300, 303-310, 312-328, 330-335, 337-340
349E OEM	S3P00205

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
20	4471726	BOLT-HEX HEAD (Before Failure Only)
20	4512177	WASHER-HARD (Before Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 36% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

The swing drive fastening bolt needs to be reworked.

1. If the dowel holes and threaded holes at the swing frame are damaged, complete REHS2415, Special Instruction, "Repair of the Dowel Holes and the Threaded Holes in the Frame for the Swing Drive".

2. Exchange the bolt and washer with a new 447-1726 Hex Head Bolt and 451-2177 Hard Washer. Complete REHS7550, Special Instruction, "Rework Procedure to Replace the Swing Drive Bolts on Certain Excavators and Mobile Hydraulic Power Units".

Show/hide table

OWNER NOTIFICATION

Show/hide table

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

NOTE: This is a 8.0-hour job

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Show/hide table

EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SWING DRIVE FASTENING BOLT

MODELS INVOLVED - CERTAIN 349D AND 349E EXCAVATORS

Dear Cat Product Owner:

The swing drive fastening bolt needs to be reworked on the products listed below. The existing swing drive fastening bolt can be loosened. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 06Jan2014 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 06Jan2014 Service Letter