PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE ON CERTAIN 312D GC, 312D2, 318D2, 320D GC, AND 320D2 EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE ON CERTAIN 312D GC, 312D2, 318D2, 320D GC, AND 320D2 EXCAVATORS

Usage:

TEBE0367-01

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03Dec2013

(Revised 10Dec2013)

D-484

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE ON CERTAIN 312D GC, 312D2, 318D2, 320D GC, AND 320D2 EXCAVATORS
7620 7610		PI32269

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32269" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32269" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 03Dec2013 Service Letter. Changes have been made to the Problem, Affected Product and the Owner Notification Letter.

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COMPLETION DATE	TERMINATION DATE
30Jun2014	31Dec2014

PROBLEM

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The tamper proof function can fail due to a communication error between Product Link and the machine ECM and the improper coolant temperature indication segment in the monitor screen on certain 312D GC, 312D2, 318D2, 320D GC, and 320D2 Excavators.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
320D 2	GBA00132-00140, 142-150, 155-167, 169, 171-172, 174-175, 177, 179-203, 205-225, 227-230, 293-294, 298-299, 303-307, 311-324, 327
320D 2GC	JFM00175, 177-191, 194-204, 208-209, 211-212, 214-223, 225, 227-228, 230-231, 233, 235

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*****Group 2*****
312D 2	TJY00236-00374
312D GC	RXZ00224-00618, 621, 636-638, 640-650, 657-664, 666-680, 682-684, 686, 691-706
313D 2	PLD00176-00178, 183-184
318D 2L	TZS00251-00252

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4515129	SFWR GP-A3000
1	4515130	SFWR GP-A3000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4515126	SFWR GP-A3000
1	4515127	SFWR GP-A3000
1	4515128	SFWR GP-A3000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 28% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The machine ECM software needs to be replaced with the latest version listed below:

451-5126 Software Group - 312D 2 and 313D 2
451-5127 Software Group - 312D GC
451-5128 Software Group - 318D 2L
451-5129 Software Group - 320D 2
451-5130 Software Group - 320D 2GC

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.5-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.5-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE MACHINE ECM SOFTWARE

MODELS INVOLVED - CERTAIN 312D GC, 312D2, 318D2, 320D GC, AND 320D2 EXCAVATORS

Dear Cat Product Owner:

The tamper proof function can fail due to a communication error between Product Link and the machine ECM and the improper coolant temperature indication segment in the monitor screen on the products listed below. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 03Dec2013 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 03Dec2013 Service Letter