PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN C7, C9, C9.3, C10, C11, C12, C13, C15, C16, C18, C27, C32, 3126B, 3306B, 3406C, 3412C, 3412E, AND 3456 ENGINES AND GENERATOR SETS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN C7, C9, C9.3, C10, C11, C12, C13, C15, C16, C18, C27, C32, 3126B, 3306B, 3406C, 3412C, 3412E, AND 3456 ENGINES AND GENERATOR SETS

Usage:

TEBE0315-01

Show/hide table

12Sep2013

(Revised 19Feb2014)

U-424

A-292

D-354

O-356

Show/hide table

*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN C7, C9, C9.3, C10, C11, C12, C13, C15, C16, C18, C27, C32, 3126B, 3306B, 3406C, 3412C, 3412E, AND 3456 ENGINES AND GENERATOR SETS
1920 7620 7606		PS44019

Show/hide table

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44019" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 12Sep2013 Service Letter. Changes have been made to the Affected Product and Rework Procedure.

Show/hide table

TERMINATION DATE

30Sep2014

PROBLEM

Show/hide table

There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain C7, C9, C9.3, C10, C11, C12, C13, C15, C16, C18, C27, C32, 3126B, 3306B, 3406C, 3412C, 3412E, and 3456 Engines and Generator Sets.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
3126B	BEJ05601
3306B	85Z09254
3406C	2WB08877, 9980 4JK00265 C2G03935, 4005, 4075, 4089, 4128, 4438
3412C	4BZ02546, 2549, 4919, 5518, 9318, 9320, 9350 9EP03835
3412E	BDT01514
3456	CAH00338 CCB00608
C10	BCX01548, 3018
C11	GLS00631, 3591, 4112
C12	BDL00862, 1900, 2516, 2870, 3027, 3231, 4668
C13	LGK01303, 3280, 6116, 7980, 8790, 9014, 9505, 10194, 10737, 10876, 11143, 11788, 12399, 12782, 13155, 13563, 14393, 15504-15505, 16188, 19228, 21702, 21893, 22011 RRA03242
C15	BEM01379, 2420, 3305 C5E00447, 1330 C5H00385, 462, 1239, 1492 C5L00533, 552-553, 557, 624, 628-629, 631, 634, 782, 1101, 1132, 1134, 1136, 1143-1144, 1157-1158 JAS00424 JRE01882, 3559, 4347, 6079, 7759, 9162, 9250, 9861, 10097, 10234
C16	BFM00349, 1037-1038
C18	GJE00555 WJH04269, 4271, 4622, 5531, 5533, 6114, 7063, 7449, 7546, 8038
C27	DWB02304, 2430 RAM00140 TWM00485, 904, 1059, 1343, 2351, 3807, 3852
C32	JSJ02165 SXC00888, 1235 TLD00225, 471
C7	JRA00122, 165, 434 JTF04686, 8671, 9249, 11705, 14624, 14633, 19329
C9	CLJ03912, 4814, 4965, 7107, 10064, 10189, 11740 JSC06589, 6635, 6797, 15744, 16318, 19962, 20247, 21500, 22228 MBD02415, 7905, 8346, 8658, 8773, 9674, 9829, 10205-10206, 10280, 10549, 10552
C9.3	C9N01130

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Update the software on the engine or generator set.

Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.

Note: Create a full Product Status Report (PSR) and ECM replacement files for the product before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 1.0-hour job

Show/hide table

PARTS DISPOSITION

Show/hide table

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Show/hide table

Before going to the product:

1. Ensure you have all the applicable parts and tools need as called out in the Parts Needed for the Affected Product group before going to the product. This will include downloading software from SIS Web.

2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.

Note: When the product serial number is entered to retrieve the latest Product Link software from SIS WEB, it is possible that the displayed flash file may be out of date.

A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.

Image1.1.1

In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the product serial number.

3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"

Update Procedure:

1. Before updating the software run a Product Status Report (PSR) and save the report for reference.

2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).

Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary product downtime.

3. Update the software on the product as called out in the Parts Needed for the Affected Product group. Refer to TMI for the appropriate Engine software for each product.

4. Refer to Image 1.2.1 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the product.

Image1.2.1

Note: If the product is equipped with a PL321SR, the radio (PL121SR) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.3.1. Select the correct flash file by checking the range of the DQ serial number. Please reference RENR7911 for more detailed instructions.

Image1.3.1

5. Reload the updated ECMs with their respective ECM replacement files to ensure that no configurations or calibrations are lost.

6. If the product is equipped with a PL522 device, submit a case through the Product Link support portal to to schedule a timeslot to have the radio flashed over the air after updating the Product Link software. The product will need to be on during the update to ensure a successful flash over the air.