PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE0313-03

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11Oct2013

(Revised 23Oct2014)

U-500

A-345

D-414

O-418

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
7620		PS44054

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44054" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 11Oct2013 (Revised 25Feb2014) Service Letter. A change has been made to the Termination Date.

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TERMINATION DATE

31Jan2015

PROBLEM

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There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain Caterpillar Products.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
414E IL	ELB00153, 173, 205, 358, 622, 647, 877
416	5PC08456, 12482
416B	8SG04079
416C	4ZN20718, 20759, 22454
416D	BFP16805
416E	CBD03761, 7568, 7843, 10332, 10340, 10495, 10563, 10566 MFG02238, 2241, 2267 SHA00721, 798, 1750, 1782, 1976, 1980, 2978, 3669, 3994, 4001, 4008, 4012-4013, 4202, 4211, 5439, 5805, 5996, 6582
416E ST	LMS01121, 1398
420D	FDP02898, 3048, 4215, 9521-9522, 9594, 9598, 9601, 9605, 9607-9608, 13104, 19401, 24031, 24117, 25500, 26077, 26548
420D IT	BLN01545, 2079, 5846, 10357, 10434, 12519, 12747, 12854, 12934, 13111, 13373, 13428, 13444, 13526
420E	HLS00518, 559, 697, 711, 805, 818, 1278, 1443, 1480, 1497, 1554, 1655, 2145, 2498, 2637, 3012, 3804, 4056, 4514, 5130, 5434, 5460, 5465, 5468, 5472, 5667, 5703, 5705-5706, 5748, 5763, 5767, 6287, 6418, 6420, 6439, 6536, 6881, 6932, 6935, 7510, 7529, 8131 KMW00273, 804, 1054, 1176, 1239, 1269, 1400, 1514, 1594, 2026, 2028, 2045, 2051, 2071, 2080, 2082, 2097, 2102, 2110, 2162, 2479, 2491, 2581, 3214, 3267 PHC00174, 219, 311, 386, 462, 866, 919, 960, 970 PRA00288, 296, 367, 371, 546, 954, 1055, 1303, 1317, 1446, 1457, 1471, 1544, 1582, 1703
420E PL	DAN00411, 702-703, 729, 771, 834, 836-837, 901, 939, 961-962, 997, 1143, 1262, 1402, 1602, 1802, 1828, 1838, 1864, 1867, 2016, 2119, 2146
420E ST	DJL00250, 289, 398, 649-650, 653-654, 667, 729, 747, 752, 833, 1001, 1276, 1357, 1487, 1667, 1935, 1956, 2018, 2044, 2092, 2124, 2203, 2233, 2259, 2306, 2308, 2316, 2347, 2562, 2587, 2598, 2871, 2943, 2947, 2957, 2988, 3087-3088, 3343, 3355, 3388, 3404, 3437, 3443, 3450, 3456, 3461, 3484, 3487, 3499-3500, 3504-3508, 3511, 3514, 3522, 3524, 3526-3527, 3540, 3544, 3559-3560, 3563, 3565, 3567, 3575, 3578, 3594, 3603-3609, 3611-3612, 3626, 3638-3640, 3643-3647, 3660, 3662, 3669-3671, 3673-3674, 3691, 3756, 3795, 3919, 3977, 3991, 4008
420F IT	JWJ00194, 233, 238, 279, 313, 329, 360, 446, 530, 572, 583, 634, 680, 686, 708-709, 717, 740, 770, 787, 1047, 1053, 1169, 1249-1252, 1285, 1287, 1337, 1340-1341, 1465, 1467, 1591, 1593
420F ST	SKR00298, 310-311, 362, 382, 420, 436, 682, 689-690, 848, 854, 861, 878, 885, 901, 912, 921, 928, 942, 947, 952, 1024, 2038, 2040, 2047, 2052, 2056
422E	MAW01462, 1465, 1468-1469, 1515, 1518, 1639
428D	BXC01435-01436, 1440
428F	LBH00219 SJW00303, 343
430D	BNK01060, 1091, 6464, 6661, 6794
430D IT	BML02936, 5258
430E	DDT00509, 780 EAT00265, 348, 370, 388, 533, 659, 787, 791, 906, 926, 1161, 1272 RLN00304, 377, 420 SCD00275
430E IT	MXB00184, 238, 249-250, 313, 335, 372, 415-417, 485, 490, 493, 501, 569
430E ST	SWC00164, 176, 193, 217, 222, 232, 262, 348, 424, 468, 474, 527-528, 617
430F IT	RGS00151, 157, 166, 184, 239, 265
430F ST	RDF00165, 185, 201-202, 259, 410-412, 416, 424, 427-430, 432-433, 435-437, 441, 443
432E	BXE01587, 1952, 2625, 3064 JBA00434, 855, 901, 1298, 2460, 2611
442E	GKZ00316
444E	NBA00284
450E	EBL00157, 161, 280, 382, 402-403, 453, 456, 477, 502, 524 RBA00150, 180, 193, 214, 236, 249, 263, 269, 282, 294, 297-298, 327, 332, 338, 347-350
450F	HJR00150, 183, 200-202, 204, 211

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*****Group 2*****
906	6ZS00647
906H	SDH00208, 2586, 2960
907H	SJM00525
908H	LMD00753, 778, 1226, 1230, 1844, 1847, 1871
908H 2	JRD00182, 544, 547
914G	7ZM00606
IT14G	ERP00171 FWL00747, 923 KZN00419

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*****Group 3*****
301.8	BFA03160-03161, 3366, 3371, 3779, 3785, 3945, 3962
301.8C	JSB06982, 7327, 7469
302.5C	GBB05960
302.7D	LJL00433
303	DMA03266
303.5D CR	RHP00789, 1455, 1734
303.5E CR	RKY01150, 1225
303C CR	BXT05013, 5072-5074, 5180
304	NAD02180, 2878
304C CR	FPK03702, 4017, 5106, 5563, 5700, 6577
304D CR	TYK00930
304E CR	TTN00295, 365, 531, 599
305	DGT00839
305.5D	FLZ01243
305.5E CR	FKY00492, 824, 917
305C CR	HWJ02117, 2166, 2225, 2884, 3076, 3093, 3545
305D	XER00855, 1166, 1224, 1550-1551, 1795-1796, 1805
305E CR	XFA00616, 699, 727, 877, 896, 1013, 1062, 1136
307C	BNE00460, 1002, 1754, 1810
308C CR	KCX01174, 1324, 1622
308D CR	FYC00251, 354, 388-389, 859, 986, 1518, 1542, 1548, 1931, 2479 GBT00321
308E 2CR	TMX00683-00684
308E CR	GBJ00551, 609, 742, 814, 1015, 1135, 1354, 1379, 1480, 1486, 1496, 1499, 1521, 1527, 1541, 1550, 1555, 1594

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*****Group 4*****
216B 3	JXM02213
226	5FZ08502
226B	MJH00666, 1612, 1616, 3866, 5233, 5512, 7653, 13529
232B	SCH00609
236	4YZ04405, 4722, 6742
236B	HEN02853, 9267
236B 3	A9H00518, 1601, 2036, 2642, 2893
242B	BXM01634
242B 3	SRS00723
246	5SZ00946, 2608, 5112, 6185
246B	PAT00441, 3591, 3778, 3967, 5084, 5254
246C	JAY01129, 1370-1371, 2820, 4020, 4031, 4303, 5322, 6307, 6902, 6932, 7140, 7203, 8198
247B	MTL03127, 6557
247B 3	TSL01148, 1158, 1161, 1528
248	6LZ00397, 685
248B	SCL00414, 840, 926
252B	SCP02203
256C	DWS01802
257B	SLK01064, 2735, 3663, 9672
259B 3	YYZ01053, 1191, 1463, 1578, 2603, 2671, 2991, 3293, 4106, 4153
262B	PDT04753
262C	MST00405, 1935, 2179, 2769, 4190, 5114
262C 2	TMW00270, 344, 689
268B	LBA01517, 1961, 1976, 2044
272C	RED00868, 1615, 1991, 2177, 2557, 2607, 2827
277B	MDH02792
277C	JWF00423, 1537, 2478, 2490, 2572, 2602, 2663
279C	MBT00818, 826, 1266, 1274, 1407, 1665-1666, 1724, 1783, 1811, 1874, 2028, 2179, 2221, 2517, 2845, 3136
279C 2	KWB00272, 506, 570, 668, 688, 792, 877, 892-893, 1304, 1308
287B	ZSA03448
287C	MAS00263, 1888
287C 2	SSB00322
289C	JMP01846, 2434, 2749, 3196
289C 2	RTD00311, 613, 948, 953, 1418, 1908
297C	GCP01750
299C	JSP00298, 920, 1783, 2261
299D	HCL00358, 614, 626
299D XHP	NLC00357
446B	5BL03023

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*****Group 5*****
TH103	3PN00550, 723
TH215	CEG00388
TH220B	SLA00571
TH330B	SLB01852, 1990, 2006
TH337	TDF00338
TH360B	SLE01645, 3282, 3831
TH407	TBY00243, 247
TH460B	SLF01373, 1708-1709, 2126, 2232, 2609, 2707, 2762
TH514	TBW00455, 461, 731
TH560B	SLG00485, 628-629, 692, 744, 747, 1320
TH580B	SLH00920, 922
TH83	3RN04880
TL1055	TBM00374, 441, 500, 760, 1283, 1496
TL1055C	KDE00309, 312, 855
TL1255	TBN00303, 335, 608, 791, 1060, 1111
TL1255C	DHW00197, 400, 655
TL642	TBK00636, 976, 1284, 1287, 1465
TL943C	THH00376

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3363566	PL121 (Analog) Software
1	4341356	PL121 (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3363566	PL121 (Analog) Software
1	4341356	PL121 (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3363566	PL121 (Analog) Software
1	4341356	PL121 (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	3363566	PL121 (Analog) Software
1	4341356	PL121 (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	3363566	PL121 (Analog) Software
1	4341356	PL121 (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update the software on the machine.

Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.

Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 4

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 5

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to machine:

1. Ensure you have all the applicable parts and tools need as called out in the Parts Needed for the Affected Product group before going to the machine. This will include downloading software from SIS Web.

2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.

Note: When the machine serial number is entered to retrieve the latest Product Link software from SIS WEB, it is possible that the displayed flash file may be out of date.

A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.

Image1.1.1

In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the machines serial number.

3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"

Update Procedure:

1. Before updating the software run a Product Status Report (PSR) and save the report for reference.

2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).

Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.

3. Update the software on the machine as called out in the Parts Needed for the Affected Product group. Refer to TMI for the appropriate Engine software for each machine.

4. Refer to Image 1.2.1 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the machine.

Image1.2.1

Note: If the machine is equipped with a PL321SR, the radio (PL121SR) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.3.1. Select the correct flash file by checking the range of the DQ serial number. Please reference RENR7911 for more detailed instructions.

Image1.3.1

5. Reload the updated ECMs with their respective ECM replacement files to ensure that no configurations or calibrations are lost.

6. If the machine is equipped with a PL522 device, submit a case through the Product Link support portal to to schedule a timeslot to have the radio flashed over the air after updating the Product Link software. The machine will need to be on during the update to ensure a successful flash over the air.