PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 235C, 330, 330B, 330C, 330D, 336D, 336F, 345B, 345C, 349F, 350, 365B, 365C, 374D, 385B, 385C, 336E, 349E, 345D, AND 349D EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 235C, 330, 330B, 330C, 330D, 336D, 336F, 345B, 345C, 349F, 350, 365B, 365C, 374D, 385B, 385C, 336E, 349E, 345D, AND 349D EXCAVATORS

Usage:

TEBE0310-03

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01Oct2013

(Revised 30Sep2014)

U-466

A-320

D-386

O-391

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 235C, 330, 330B, 330C, 330D, 336D, 336F, 345B, 345C, 349F, 350, 365B, 365C, 374D, 385B, 385C, 336E, 349E, 345D, AND 349D EXCAVATORS
7606 7620		PS44037

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44037" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 01Oct2013 (Revised 17Mar2014) Service Letter. A change has been made to the Termination Date.

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TERMINATION DATE

31Jan2015

PROBLEM

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There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain 235C, 330, 330B, 330C, 330D, 336D, 336F, 345B, 345C, 349F, 350, 365B, 365C, 374D, 385B, 385C, 336E, 349E, 345D, and 349D Excavators.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
235C	5AF00388
320D LN	WBN00218
330	5YM01731
330B	6DR01122, 1553, 3723 8SR00297
330C	CAP01108, 1204, 1269, 1353, 1494, 1578, 1910, 2011, 2019, 2056, 2283 CGZ00350, 480, 485, 565, 604, 619, 703, 814, 907 HAA00441, 508-509 KDD00418, 487, 559, 939, 972, 1133, 1216, 1402-1403, 1407, 1439, 1453, 1560, 1618
330C L	CYA00298, 315, 350, 431, 464, 520, 695, 698, 842, 891, 1000, 1101 DKY00255, 700, 766, 1053, 1119, 1207, 1222, 1255, 1431, 1452, 1456, 1463, 1544, 1578, 1595, 1641, 1646, 1695, 1809, 1863, 1884, 1938, 2153, 2160, 2234, 2244, 2308, 2393, 2457, 2509, 2646, 2672, 2698, 2795, 2919, 2976, 2998, 3147, 3157, 3159, 3245, 3356, 3424, 3437, 3545, 3582, 3611-3612, 3614, 3633, 3685, 3777, 3810, 3822, 3859, 3906, 3973, 3989, 4114, 4159, 4180, 4374, 4386, 4400, 4569, 4589 GKX00211, 461 JNK00256
330C MH	D3C00227, 243, 277, 281
330D	EAH00472, 764, 1397-1398, 1400, 1402 FFK00160, 170, 173 KAB00130 LDR00270, 338
330D L	B6H00125, 135, 170, 233, 358, 366, 387, 420, 433, 556, 576, 604, 607, 609, 611, 620, 640, 654 HAS00254, 256, 268, 323 JLP00105, 123, 207, 210, 224-226, 228-229, 231, 233-236, 240, 243, 249, 267, 276, 293, 326, 367, 376, 429, 435, 441-442, 445, 449, 452, 455, 460, 468, 491, 499, 528, 545, 548-549, 556, 561, 613, 617, 620-621, 641, 655, 657-658, 673, 691, 693, 695, 721, 724, 731, 735, 762, 765, 775-777, 782, 785, 793, 795, 800, 807, 811, 827, 829, 844, 849, 861, 864, 868, 882, 895, 900, 911, 920, 923, 933, 935, 940, 944 R2D00205, 210, 212, 222, 225, 227-228, 231, 238-242, 245, 248-249, 251, 256, 258-259, 262-263, 275, 283
330D OEM	D3D00145, 156, 349, 396
336D LN OEM	L5K00111, 123, 126, 197, 204
336D HVG UHD OEM	M3N00111, 115
336D L	J2F00159, 170, 175, 185, 188-189, 198, 202, 206-208, 210-215, 217-219, 222, 225-226, 228, 230-232, 234, 236, 238-241, 243-245, 249, 262, 275, 283, 303, 307, 314-315, 317-320, 324-325, 327-329, 332, 334-335, 337, 416, 418, 422, 424, 435, 448, 453, 471, 515, 596-598, 697, 700, 705-708, 716-717, 720-724, 728, 803-805, 807-809, 813, 816-821, 907-908, 1030-1031, 1087 KDJ00267, 269-270, 272-273, 287, 291, 293, 295, 304-305, 314, 318-319, 327-328, 331-332, 340, 343, 345-347, 353, 355, 359, 373, 377, 383, 388 ZML00141, 143, 153-154, 160, 176, 182, 243, 259, 275, 280, 288-289, 308-309, 314, 327, 339, 368, 370, 490-495, 497, 500-501
336D L UHD OEM	M3M00102
336E L	JRJ00201, 204, 208, 210-215, 220-225, 227-230, 233, 235, 239, 251, 274, 281-284, 291, 296, 301, 314-315, 351, 374
336F L	SSN00198
345B	4SS00365, 1083, 1191 8RW00259
345B II	DCW00300, 314
345B II LC-FIX	AGS00222, 975, 999, 1382, 1463, 1530, 1570, 1595, 1625, 1653, 1660, 1681, 1811, 1903, 1907, 1931, 2034, 2118, 2298, 2337, 2342, 2439, 2459, 2531, 2595, 2599, 2602, 2760, 2786 AKX00261, 377 AMJ00172
345B II MH	APB00219, 301, 327
345B II STD-FIX	AMN00323
345B L	7KS00193
345B L II	ALB00340, 392, 398
345C	DHP00307, 316, 347, 350, 403, 434 ESD00171, 173, 176, 192-193, 195, 210, 223, 241, 244 GPH00188, 222, 354, 519-521 MDC00227 PJW00379, 411, 512, 590, 624-625, 628, 672, 690, 833, 881, 886, 915, 947, 969, 982, 1015, 1057, 1065, 1083, 1099, 1113, 1118, 1154, 1252, 1310, 1312, 1314, 1329, 1335, 1370, 1388, 1392, 1517, 1589, 1611, 1614, 1649, 1746, 1799, 1802, 1857, 1943, 1948, 1970, 2042-2043, 2052, 2064, 2068, 2118, 2127, 2189, 2195, 2207, 2231, 2250, 2265, 2268, 2277, 2282, 2307, 2375, 2378, 2400, 2408, 2431, 2436-2438 RFN00180 TBA00156, 160, 164, 181, 187, 191, 194, 197, 268, 427, 449 TDG00250-00251, 277, 381, 384, 397, 411 WDE00153
345C HVG UHD OEM	M3F00107
345C L	GBH00176, 179, 203 GCL00272, 277, 279 LYS00183, 188 S5M00291 SCN00182-00184, 189-190, 193-194, 208, 211 TAJ00280, 302, 319, 345, 367, 371, 374
345C L UHD OEM	L5B00100
345C MH FCR	M2R00191, 208, 220, 225-234, 239-241, 243-244, 250, 252, 301, 304, 306-307, 309, 311-312, 314-316, 319, 322, 335
345D L	EEH00221-00222, 231-232, 236, 239-240, 249, 254, 256-257, 266, 270, 278, 283, 288, 291, 294, 300, 304-305, 313, 350-351, 362, 378-380, 387, 391-393, 397, 408-411, 413, 417-418, 422-423, 431-434, 437, 439, 444, 450, 452, 472, 486, 492, 497, 499-500, 502, 505-506, 514, 518, 521, 524-527, 530, 533-534, 536, 539, 542, 545, 547, 549, 555-556, 559, 563, 568-569, 581, 596, 599, 601-605, 614, 617, 619-620, 622, 632, 637, 643-644, 664, 673-675, 681, 704, 708, 711, 714, 722, 724, 736, 742, 756, 765, 770-771, 775, 780, 788, 797-799, 802-805, 807, 809, 812-818, 820-821, 825-828, 830, 835-836, 838, 841, 858, 860, 862-863, 865-866, 869, 872, 876, 880, 882, 891, 893, 895-897, 903, 905, 907, 909-910, 915-917, 921, 929-930, 932, 934-935, 939, 947-948, 951, 956, 960-963, 965-966, 970, 973-974, 976, 980-981, 988, 991, 994-995, 1001, 1003, 1005, 1008, 1010-1012, 1023, 1030-1031, 1033, 1038, 1040, 1044, 1046-1047, 1050, 1053, 1061, 1063, 1070, 1078-1080, 1082-1087, 1095-1096, 1098-1101, 1104-1106, 1108, 1115, 1121, 1124-1125, 1130, 1132, 1134, 1136, 1140, 1142, 1144, 1151-1154, 1156, 1164, 1166-1168, 1173, 1175-1177, 1179-1183, 1185, 1187, 1189-1190, 1192-1194, 1196-1197, 1200-1201, 1203-1205, 1209, 1211-1212, 1218-1219, 1245, 1267, 1271 KFH00216, 222, 229-230, 234-235, 238, 242-243, 246, 248, 252, 256, 258-262, 264, 266-267, 269, 274, 279-282, 285, 288, 291, 295, 298 MLK00161-00163, 165, 167-170, 178-179, 181 RAJ00231, 235, 240, 244, 249, 251, 256-258, 260, 267, 271, 281, 286, 288, 308, 317, 320, 327-328, 335-336, 338, 340, 351-352, 354, 357-358, 361, 363, 369-370, 377, 381, 383, 386, 390, 394-395, 397, 399, 401, 404, 407, 412, 414, 417-419, 421, 425, 427-429, 435, 440-441
349F L	KEA00165
350	7RK00174
350 L	3ML00404, 423, 975
365B L	9TZ00330, 432
365B L II	BTH00174 DER00108, 127, 137, 161, 167, 176, 212, 217 JMB00284, 413, 515
365C L	ELC00186, 230, 286, 333, 338, 379, 452, 481-482, 484-486, 495-496, 499, 510, 519-520, 529, 532, 545-547, 558, 563, 591-592, 594-595, 600, 602, 78001 FEN00120, 129 MCS00194, 216, 255, 262, 270, 298, 313, 319, 338, 392, 402, 404, 412, 415, 417, 434, 446, 448-450, 457, 480, 490, 497, 502, 506, 510, 513, 525, 541 MCY00277, 282, 322, 366, 373, 384, 407, 452-453, 503, 506, 517, 521-522, 530
385B	ANS00246, 248, 268, 290, 321 BKX00178 CLS00215 RCD00161, 169, 174-175, 214, 216, 221, 224, 233, 244
385C	KKK00161, 178, 225 MNZ00143
385C FS	EAM00323 MMA00245-00247, 253-258, 264, 268
385C L	EDA00212-00214, 228, 231, 237, 254, 282-283, 292, 320, 326, 337, 341, 346, 359-360, 372, 374, 409, 416, 430, 435-436, 449, 451, 458-459, 472, 486-487, 495, 497, 499, 512, 515, 524, 527, 536, 538-539, 543-544, 549-550, 556 KGB00295, 336, 413, 424, 426, 453, 457, 477, 491, 498 SBE00170, 178, 188, 200, 272, 276, 292, 304, 319, 324, 367, 371, 374, 431, 446, 448 T2E00316
385C L MH	WAW00225, 227-228, 230, 234

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*****Group 2*****
330D MH FCR	LEM00192, 194, 211, 213-214, 216-217, 219-222, 224-233, 239, 243-245, 247, 249-250, 253, 258, 261-262, 264, 266-267, 269-275, 277, 283
330D MH HCR	C5K00220, 226-230, 232, 234-236, 238-239, 241-242, 244, 250, 256-257
336E L	BZY00144-00147, 149, 151-152, 161, 172-173, 177, 182, 185, 188-189, 199-200, 208, 222, 226-238, 240, 244, 246, 251, 253, 255, 266, 284, 288-289, 291, 309-310, 313, 319-321, 323, 336-337, 361, 368, 381, 389, 393, 395, 400, 425-426, 428, 430, 435, 438, 443, 445, 447, 450, 454-455, 457-458, 466, 479, 488, 510, 523, 525, 530-531, 535, 539, 543, 547-549, 575, 579, 582, 585, 590, 598, 607, 611, 629, 633, 636, 638, 645, 650, 652, 660, 684, 686, 698, 714, 717, 723, 738, 747, 759-761, 764, 767, 783, 796, 809, 823, 832-835, 840, 845, 847, 849-850, 852-853, 855, 857, 865, 871, 889, 896, 898, 918, 921, 925, 928, 946-947, 956, 965-966, 968-969, 976, 982-985, 994, 996, 1011-1012, 1018, 1022-1023, 1025, 1027, 1030-1031, 1038, 1040, 1043, 1049, 1054-1055, 1058-1059, 1061-1062, 1068, 1073-1074, 1083, 1093, 1104, 1120, 1131, 1134, 1136-1139, 1143, 1148-1149, 1152, 1156-1157, 1162, 1164, 1170, 1174-1176, 1178-1179, 1185, 1188-1190, 1193, 1201, 1206, 1209, 1214, 1216, 1219, 1224, 1232, 1235, 1238-1241, 1251, 1257, 1259, 1262, 1268, 1272, 1275-1276, 1287-1288, 1318, 1322, 1325, 1339, 1342, 1344, 1347, 1352, 1363-1364, 1372, 1384-1385, 1393, 1400-1401, 1406, 1408, 1416, 1421, 1423, 1425, 1432, 1442, 1444-1446, 1451, 1475, 1477, 1485, 1507, 1509, 1515, 1518, 1521, 1531, 1535, 1540, 1547, 1549, 1559, 1565-1566, 1568, 1570, 1578, 1584, 1599, 1617-1618, 1624, 1629, 1635, 1642-1643, 1645, 1650, 1674, 1677, 1680-1681, 1684-1685, 1700-1701, 1713, 1736, 1740, 1745, 1748, 1767, 1774, 1779, 1794, 1797-1799, 1801-1802, 1807, 1811, 1813, 1821, 1826, 1828, 1830, 1847, 1850, 1852, 1856-1857, 1861, 1868-1870, 1872-1874, 1883-1886, 1889-1892, 1894-1895, 1898, 1901, 1904, 1908-1910, 1912-1913, 1915-1916, 1920, 1922, 1924-1927, 1931, 1933, 1936, 1945-1947, 1949-1950, 1956, 1958, 1966, 1970-1971, 1973-1975, 1979, 1982, 1988-1990, 2000, 2003, 2008, 2012, 2017, 2026, 2033, 2036-2039, 2042, 2045-2047, 2049-2051, 2053, 2055-2056, 2060, 2064-2065, 2068, 2070, 2073, 2081-2082, 2086, 2088-2090, 2100, 2106-2107, 2109-2110, 2113-2114, 2118-2119, 2121-2122, 2125, 2129-2130, 2135-2136, 2139, 2141, 2145, 2148, 2153, 2156, 2168, 2176, 2181-2182, 2184, 2187, 2189, 2194, 2202, 2206, 2217, 2227, 2238, 2248, 2251, 2254, 2257, 2259, 2265, 2268, 2271, 2274, 2276-2278, 2294, 2298, 2300, 2304-2305, 2308, 2310, 2314-2315, 2319-2321, 2323, 2328-2329, 2331-2333, 2337, 2340-2344, 2348, 2353, 2356, 2359, 2364, 2369, 2371-2379, 2381, 2384-2386, 2390, 2393, 2397, 2405, 2427-2428, 2430, 2433, 2437-2438, 2441, 2446, 2448, 2451, 2453, 2457, 2459, 2471, 2474-2475, 2478, 2491, 2494, 2496, 2502 FJH00155-00156, 167-169, 189, 195, 216, 218-219, 227, 230, 238, 242, 244-247, 249-251, 253-254, 257, 271, 280, 296, 306, 314, 341, 344, 350-352, 369, 372, 401, 409, 414, 419, 433, 436, 441, 451, 461, 471, 478, 514, 524, 528, 531-532, 535, 540, 546-547, 550, 553-554, 557, 561, 581, 583, 585, 591-592, 596, 603, 605, 656, 703, 753, 786, 817, 855, 886, 903, 908, 912, 915, 918, 925, 937, 943, 982, 985, 992, 995, 997, 1000, 1002 YCE00196, 203, 227, 230-232, 236, 240-243, 249, 253, 257-258, 266, 269, 274, 284, 289, 293, 313, 315, 327-329, 338, 345, 363-364, 370-371, 377, 422, 436, 443-446, 471, 474, 481-483, 486, 492-493, 507 YEP00130-00132, 138, 146, 166, 168, 189, 197, 202, 219, 230, 247, 253, 256, 258, 267, 269, 273, 276-277, 279, 281, 285-287, 290, 295, 297-298, 307, 311, 315, 317-318, 323-325, 328, 338, 340, 345, 354, 356-357, 361-362, 370-371, 373, 377, 379, 381-382, 394, 408, 412-413, 430-431, 436-442, 444-447, 449, 453-454, 473-475, 480, 483, 485-490, 492-493, 499, 504-505, 507, 520, 523, 536-537
336E L H	RZA00170-00171, 183, 207, 213-214, 216, 243-244, 257, 261, 265-266, 268, 270, 293, 440
336E L OEM	T3Z00205-00206, 212
336E LN	TMZ00221, 228, 233, 238, 241, 252, 289, 291, 294, 296-297
345D	NEG00399, 479-480, 526
345D L	BYC00147, 151, 155, 157-158, 160, 163 DPA00182 PBT00176, 310, 422, 474-475, 477, 479, 524, 552-555, 567, 571 RGG00102, 107, 114, 131, 144-145, 155, 159, 162, 164, 174, 183, 185, 195, 207-208, 216, 227, 251, 256, 259, 261 YEE00248, 282, 296, 334-335, 341, 348, 380, 385, 402, 418, 469, 480, 483, 485, 489, 491, 501, 503, 505, 508, 510, 514, 519-520, 525, 532, 534, 538-540, 568-569, 577, 584, 595, 602, 604, 606-608, 614, 621, 625, 645, 659, 670-671, 677, 695, 697, 699, 701-702, 708, 710-711, 719, 724, 726
345D LC-VG	LKY00254, 265, 269, 278, 294, 308, 311, 317, 319, 323-325, 331, 337-338, 340-341, 346-347, 349, 352, 354-355, 358, 363, 366-370, 375-377, 379-383, 385-386, 393-398, 400-401, 403, 405-406, 408, 411, 418-420, 422, 425-426, 431-432, 434, 437, 440, 442-443, 445-446, 448, 450, 454, 459-461, 463, 465-466, 473-475, 478, 481-485, 488-489, 496, 498, 503, 507-509, 514, 516-517, 519, 521-522, 524-525, 527-529, 531, 535-536, 539-540 NLM00247, 250
349D	MEN00316, 322, 359, 385-386, 412, 435
349D L	JGB00208, 210-215, 218, 221-222, 224-226, 232, 236, 238, 240, 250, 255-257, 263-264, 268-270, 272, 280, 283-284, 286, 296, 301-302, 308, 313, 342, 357, 360, 364, 379-381, 383, 393-394, 412, 415, 422, 426, 432, 444, 449, 451-452, 454, 462-463, 466-467, 476, 478, 528, 637, 644-645, 724, 752-753 NNF00212, 220, 223, 226, 258, 305, 340, 369, 387, 436, 439-440, 471 RBJ00177-00178, 184-186, 188-191, 195, 197-198, 200-202, 204, 207-208, 210, 218-222, 226, 229-231 WTD00119-00120, 122-126, 128-129, 131, 133, 136-138, 142, 144, 151, 154-158, 162-163, 167-168, 170, 174, 176-179, 181-183, 190-191, 193, 195, 197-198, 203-205
349D L-VG	KHS00110-00113, 117-120, 122, 125-126
349E L	KFX00150-00151, 160, 166-167, 178, 184, 187, 189, 198, 201, 216, 223, 234, 249, 254, 257, 265, 270, 272, 287, 290-291, 307, 309-310, 317, 352, 370-371, 374, 400-401, 407, 420, 423 MPZ00207, 214, 216, 218, 220, 226, 230, 242, 245, 247, 257, 264, 281, 285-286, 289, 303, 305, 307, 315-316, 329, 336, 349, 351-353, 364-366, 369, 377, 380-383, 390, 401, 410, 416, 423, 443, 448-449, 461-462, 499, 511, 514-515, 531-532, 537, 553, 582-591, 597, 600, 635-641, 660, 677, 718, 778 MZW00215 TFG00211, 219, 229, 237, 241, 245-246, 250-251, 253, 263, 272, 274-275, 277-281, 283, 286-287, 296-297, 299-303, 305-307, 309, 324-327, 333-334, 336, 340-341, 343, 346-347, 349, 353, 359, 363-364, 366-369, 371-373, 377, 385, 390, 396, 398, 400-401, 406, 410, 417-418, 428-429, 432, 443, 447-448, 450, 453-454, 458-460, 466-467, 469, 476, 486-487, 490, 493, 495, 503, 505, 526-527, 531-532, 536-537, 548-549, 560, 562, 573-574, 579, 585, 589, 593-597, 599-600, 604, 607, 614, 620, 622, 628, 632, 634, 651, 653, 656-659, 671-672, 693, 695, 705, 710-711, 713, 717, 729-730, 732, 746, 758, 760, 764, 770, 788, 793-794, 817, 819-820, 829, 834-835, 838, 844, 849, 851, 858-862, 866-874, 883-884, 908, 931, 994-995, 1000
349E LC-VG	DGE00228-00231, 238, 262-263, 269, 275, 280, 285, 350 KCN00213-00214, 219, 221, 225-226, 230-231, 244, 252, 255, 261-262, 271, 273, 277, 279, 285, 287
349E OEM	S3P00205
374D L	PAP00126-00127, 129, 133, 135, 141-142, 144-145, 148, 150, 152, 156, 162, 164-165, 168-170, 172, 174, 176-178, 181-182, 185, 187, 190, 199-201, 208-209, 211-213, 215-216, 221-223, 229-230, 240-241, 243, 249, 255-257, 260, 262, 266, 273-274, 286, 291, 297-298, 311 PAS00132, 137-138, 143-144, 159, 161, 173, 184, 401, 403-404, 406, 426-433, 452, 454-455, 467, 470-476, 481, 486-487, 494, 497, 504, 506, 508-509, 514-517, 519-520, 527, 529, 533-536, 539, 541, 549-553, 555-557, 559-564, 566-569, 572, 574, 582, 587-589, 591-593, 595-599, 609, 621-623, 627-628, 633-635, 637, 647-649, 651, 655-656, 669, 671, 673, 677, 688, 692-693, 713, 716, 718, 724, 754, 781, 800-802, 806, 821, 870, 899 PAX00114, 118, 120, 123, 126, 128, 130, 133, 136-137, 139, 141, 146, 150-153, 158, 161-162, 300-302, 305, 308, 311-312, 314-315, 317, 319-320, 331-332, 334, 339-343, 345, 352-354, 356-357, 359-361, 363-364, 367, 371, 375, 378, 380, 386-387, 389, 394, 414, 417-418, 425, 432-435
374D OEM	JNZ00138

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3363566	PL121SR Software (Analog)
1	4341356	PL121SR Software (Digital)
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3194376	Machine Software
1	3194378	Machine Software
1	3363566	PL121SR Software (Analog)
1	3802431	Engine Software
1	3835327	Machine Software
1	3835329	Machine Software
1	3835331	Machine Software
1	4164662	Engine Software
1	4341356	PL121SR Software (Digital)
1	4349479	Engine Software
1	4353550	Machine Software
1	4353553	Machine Software
1	4353555	Machine Software
1	4354359	Machine Software
1	4397179	Engine Software
1	4426441	PL522 Software
1	4452631	PL300 Software
1	4470860	Engine Software
1	4470861	Engine Software
1	4470879	Engine Software
1	4470880	Engine Software
1	4475244	Machine Software
1	4475245	Machine Software
1	4489506	Machine Software
1	4510135	Machine Software
1	4510137	Machine Software
1	4510138	Machine Software
1	4510140	Machine Software
1	4512438	Engine Software
1	4518257	Machine Software
1	4522405	Engine Software
1	4522515	Engine Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update the software on the machine.

Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.

Note: Create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to machine:

1. Ensure you have all the applicable parts and tools needed as called out in the Parts Needed for the Affected Product group before going to the machine. This will include downloading software from SIS Web.

2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.

Note: When the machine serial number is entered to retrieve the latest software from SIS WEB, it is possible that the displayed Product Link flash file may be out of date.

A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.

Image1.1.1

In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the machines serial number.

3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"

Update Procedure:

1. Before updating the software run a Product Status Report (PSR) and save the report for reference.

2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).

Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.

3. Update the software on the machine as called out in the Parts Needed and Image 1.2.1 for the Affected Product group. Refer to TMI for the appropriate Engine software for each machine.

Image1.2.1

4. Refer to Image 1.3.1 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the machine.

Image1.3.1

Note: If the machine is equipped with a PL321SR, the radio (PL121SR) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.4.1. Select the correct flash file by checking the range of the DQ serial number. Please reference RENR7911 for more detailed instructions.

Image1.4.1

5. Reload the updated ECMs with their respective ECM replacement files to ensure that no configurations or calibrations are lost.

6. If the machine is equipped with a PL522 device, submit a case through the Product Link support portal to to schedule a timeslot to have the radio flashed over the air after updating the Product Link software. The machine will need to be on during the update to ensure a successful flash over the air.