PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 311C, 311D, 312, 312C, 312D, 314C, 314D, 315, 315B, 315C, 315D, 318C, 316E, 314E, 312E, AND 319D EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 311C, 311D, 312, 312C, 312D, 314C, 314D, 315, 315B, 315C, 315D, 318C, 316E, 314E, 312E, AND 319D EXCAVATORS

Usage:

TEBE0307-04

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09Oct2013

(Revised 01Oct2014)

U-488

A-367

D-403

O-408

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 311C, 311D, 312, 312C, 312D, 314C, 314D, 315, 315B, 315C, 315D, 318C, 316E, 314E, 312E, AND 319D EXCAVATORS
7606 7610 7620		PS44049

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44049" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 09Oct2013 (Revised 25Aug2014) Service Letter. A change has been made to the Termination Date.

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TERMINATION DATE

31Jan2015

PROBLEM

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There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain 311C, 311D, 312, 312C, 312D, 314C, 314D, 315, 315B, 315C, 315D, 318C, 316E, 314E, 312E, and 319D Excavators.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
311C U	CKE01957, 1967, 1979
312	6GK01930
312C	FDS00419, 676
312C L	BWH00784 CBA02344, 4085, 4299
314C CR	SNY00584, 597-598, 615, 630
314C LCR	PCA00397, 405, 465, 742, 970, 1095, 1229, 1291, 1389, 1410, 1427-1429, 1465, 1490, 1527, 1541, 1669, 1718, 1763
315	6YM01360
315B	3AW01952
315C	AKE00209
315C L	ANF00886 CFT00528, 589, 1274 CJC00271, 476, 585, 1092, 2087, 2205, 2233, 2457, 2516, 2577, 2644, 3116, 3322, 3417, 3419, 3481, 3504, 3678, 4003, 4955-4956, 5089, 5095, 5191
318C	DAH01290, 1349 GPA00353 MDY00243, 357, 519, 684, 700, 705, 757
318E L	WZS00206
319D LN	RJP00147-00149
M315C	BDM02206
M318C	BEB00272

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*****Group 2*****
312E	PZL00136, 138-141, 144-148, 152-153, 162-164, 166-167, 174, 178-180, 184, 187-190, 194-204, 238, 240-245, 261
312E L	MJD00151, 198-200, 249, 275, 280, 327, 626 WEY00192, 242
314E LCR	ZJT00108, 110, 115, 166, 197, 203, 217, 220, 242, 251, 260, 265, 287, 473
316E L	DZW00248, 298, 306, 330, 338, 497, 554, 591, 638, 648, 704, 755, 851 YZZ00127, 185

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*****Group 3*****
311D	AKW00431
311D LRR	CLA00112, 133, 137, 144, 161, 184, 231, 241, 259 DWR00135, 155-156, 159, 169, 174, 177, 179, 181, 185, 188-191, 197, 200, 202, 205-206, 209-210, 239, 241, 244, 256, 261 PNJ00247, 281, 287-288, 295
312D	HCW00214, 418, 424, 536, 538, 550-552, 639, 641-644 HJX00257-00258, 260 LRK00335-00336, 592, 594, 710 PHH00340-00344, 346, 352-353, 362, 366 RHL00183, 191, 195, 202, 211, 216-218, 220, 223-229, 233, 235, 239-241, 247, 249-250, 252-258, 261-262, 266-268, 270, 274, 276, 278-280, 283-284, 286, 288, 297, 299, 304, 314-315
312D LC	JBC00330, 782, 822, 884, 894, 936, 951, 956, 970, 1001, 1119, 1145, 1155, 1166-1167, 1221-1222, 1236, 1266, 1284, 1298, 1302, 1380, 1422, 1425, 1431, 1435, 1437, 1445, 1450, 1454 KCD00255, 312-313, 317, 323-324 KES00111, 113, 115, 121, 124, 133-134, 138, 143-144, 147-151, 153, 166-171, 174-175, 177-178, 180-181, 183-184, 186-187, 189, 193, 196 RKF00283, 356-357, 422, 433, 473 SKA00151, 207, 221 TGY00162, 168 XGK00216, 230, 234, 243, 269, 290, 299, 310-311, 320, 329, 351, 354, 377-378, 429, 432, 446, 463, 469, 480
314D CR	WLN00172, 177-178, 180-181, 186, 188, 195-196, 198, 200, 202-203, 205, 208-211, 214, 223, 225, 229, 244-245, 247-249, 252
314D LCR	BYJ00286, 297, 305, 330, 335-336, 343-346, 350, 352, 357-358 SSZ00234, 239, 278, 302, 326, 332, 338, 366, 383-384, 392, 397, 437, 457, 460, 476, 479, 558, 566, 568, 573, 579, 594, 617, 619, 648, 668-669, 691, 700, 703, 716, 723-724, 746, 748, 765, 777, 780, 799, 803, 806, 813, 825, 830 TXN00210, 284, 636, 674 XHR00150, 155, 157, 159-160, 163-166, 169, 171, 173-175, 178-179, 181, 183, 185-186
315D LC	BZN00104-00106, 109, 111-112, 114-118, 123, 127-130, 133, 136-137, 141-142, 144, 146, 151-154, 157-158, 163 CJN00190, 327, 338, 340, 518, 659, 1269, 1495, 1549, 1571, 1629, 1723-1724, 1785, 1787, 1801, 2103-2104, 2197, 2572, 2577, 2595, 2626, 2629, 2632, 2634, 2642, 2661, 2664, 2666, 2671, 2678, 2681, 2686, 2725, 2740-2741, 2744, 2747, 2782, 2913, 3009, 3011, 3018, 3020-3022 JGS00200, 250, 293, 301-302, 327, 340, 342, 355, 424-425, 457, 501, 503, 511, 515, 542, 582, 612, 620 NCM00198 TLE00315
319D L	KRM00183, 186, 194, 196-197, 201, 203, 206-207, 212, 216, 223, 225
319D LC	AYF00183, 189, 197-199, 202, 205, 207, 215, 217, 219-226, 234, 236-237 BZH00310, 341, 343, 447 ZCA00212, 214, 222, 236, 239, 241, 253, 263, 268, 274, 287, 293, 295, 298 ZGZ00185, 271, 293, 339-340, 360, 362, 394, 399, 407, 415, 455, 470-471, 486, 500, 507-508
319D LN	FMH00193, 196, 204, 218, 223, 226, 229, 231, 238-240, 251, 254-255, 265-266, 275, 278 KFM00184, 195, 198, 230, 232, 243, 250, 255, 258, 261 WBJ00291

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300SR Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3363566	PL121SR (Analog) Software
1	3668792	Machine Software - (ZJT)
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300SR Software
1	4452644	Engine Software - (ZJT,MJD,PZL,WEY)
1	4459591	Engine Software - (DZW,YZZ)
1	4494970	Machine Software - (DZW,YZZ)
1	4499248	Machine Software - (MJD,PZL,WEY)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4352665	Machine Software - (AYF,FMH,KFM,ZGZ)
1	4352667	Machine Software - (WBJ)
1	4352669	Machine Software - (KRM,ZCA,BZH)
1	4353508	Machine Software - (AKM)
1	4353520	Machine Software - (CLA,DWR,PNJ)
1	4353530	Machine Software - (SSZ,XHR)
1	4353532	Machine Software - (BYJ,WLN)
1	4353534	Machine Software - (TXN)
1	4426441	PL522 Software
1	4452631	PL300SR Software
1	4458160	Machine Software - (HCW,JBC,KES,LRK,RHL,XGK)
1	4458176	Machine Software - (HJX,PHH,RKF,SKA,TGY)
1	4458183	Machine Software - (KCD)
1	4458193	Machine Software - (CJN,JGS)
1	4458201	Machine Software - (BZN,TLE)
1	4458210	Machine Software - (NCM)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update the software on the machine.

Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.

Note: Create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 3

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to machine:

1. Ensure you have all the applicable parts and tools need as called out in the Parts Needed for the Affected Product group before going to the machine. This will include downloading software from SIS Web.

2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.

Note: When the machine serial number is entered to retrieve the latest Product Link software from SIS WEB, it is possible that the displayed flash file may be out of date.

A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.

Image1.1.1

In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the machines serial number.

3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"

Update Procedure:

1. Before updating the software run a Product Status Report (PSR) and save the report for reference.

2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).

Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.

3. Update the software on the machine as called out in the Parts Needed for the Affected Product group. Refer to TMI for the appropriate Engine software for each machine.

4. Refer to Image 1.2.1 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the machine.

Note: If the machine is equipped with a PL321SR, the radio (PL121SR) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.2.2. Select the correct flash file by checking the range of the DQ serial number. Please reference RENR7911 for more detailed instructions.