PRODUCT SUPPORT PROGRAM FOR REPLACING THRUST PLATES ON CERTAIN C12 EUROPEAN TRUCK ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THRUST PLATES ON CERTAIN C12 EUROPEAN TRUCK ENGINES

Usage:

SEBE9259-01

July 14, 2005
(Revised December 2005)
O-190
D-179

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*Priority*	PRODUCT SUPPORT PROGRAM FOR REPLACING THRUST PLATES ON CERTAIN C12 EUROPEAN TRUCK ENGINES
1230		PI30763

This Program must be administered as soon as possible. When reporting the repair, use "PI30763" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30763" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: This Revised Service Letter replaces the July 14, 2005 Service Letter. Changes have been made to the Action Required and Service Claims Allowance section.

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COMPLETION DATE	TERMINATION DATE
January 31, 2006	July 31, 2006

PROBLEM

All C12 engines with single plate clutch should be inspected for excessive crankshaft endplay. If excessive endplay exist, the front thrust bearing should be replaced. Also, if excessive endplay exist, a surface analyzer should be used to determine the reusability of the crankshaft. If the crankshaft surface finish is 0.4 ra the crankshaft must be replaced.

AFFECTED PRODUCT

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Model

Identification Number

C12

CPD276-278, 282-283, 288-293, 295-298, 300, 304-307, 309, 311-349, 352-357, 359-362, 364, 366-368, 370-374, 376-378, 380, 402-407, 409, 422-426, 428, 431-434, 437, 439-440, 442-448, 456, 458-459, 461-465, 467-468, 470, 472-487, 502, 504, 506-508, 511-515, 517, 520-524, 526-527, 529-530, 532-533, 549-563, 566, 572, 578, 588, 592, 612-616, 618, 620, 625, 627-628, 632-633, 636-639, 641-644, 647, 649-650, 652, 654, 656-664, 666-694, 710-713, 716, 719, 721, 724-725, 728-730, 732, 734-739, 743-749, 752-762, 764-765, 767-771, 773-775, 777, 779, 782-783, 786, 788-789, 791-793, 796-810, 812-814, 816-823, 825-828, 830-838, 840-842, 844-845, 847, 849-852, 854, 879-881, 883-894, 896-904, 906-910, 912-916, 918-921, 946, 948-968, 970-982, 984-990, 992, 994-997, 1000-1022, 1024-1027, 1030-1032, 1034-1037, 1039-1050, 1052-1053, 1055-1065, 1068, 1070, 1075-1092, 1094-1095, 1099-1103, 1106-1108, 1110-1111, 1113, 1116-1125, 1132-1136, 1147, 1151, 1154-1155, 1157-1159, 1161-1162, 1164, 1166-1167, 1169-1170, 1172-1174, 1182, 1184-1195, 1197-1208, 1210-1215, 1217-1221, 1223-1231, 1233-1238, 1243-1247, 1250, 1253-1256, 1259-1261, 1263-1264, 1286, 1288-1292, 1294, 1296, 1300, 1306-1307, 1310-1324, 1326-1327, 1329, 1331-1332, 1334, 1337-1345, 1347, 1360-1363, 1365-1367, 1369-1386, 1388-1397, 1399-1402, 1404-1417, 1419-1427, 1429-1434, 1436-1475, 1477-1490, 1492, 1496, 1172-1174, 1182, 1184-1195, 1197-1208, 1210-1215, 1217-1221, 1223-1231, 1233-1238, 1243-1247, 1250, 1253-1256, 1259-1261, 1263-1264, 1286, 1288-1292, 1294, 1296, 1300, 1306-1307, 1310-1324, 1326-1327, 1329, 1331-1332, 1334, 1337-1345, 1347, 1360-1363, 1365-1367, 1369-1386, 1388-1397, 1399-1402, 1404-1417, 1419-1427, 1429-1434, 1436-1475, 1477-1490, 1492, 1496, 1498-1508, 1510-1519, 1521-1524, 1526-1533, 1536, 1546-1549, 1551, 1554-1558, 1560-1570, 1572-1574, 1579-1582, 1584-1589, 1591-1599, 1602-1603, 1605-1611, 1613-1616, 1618-1620, 1622-1633, 1640-1645, 1649-1650, 1653-1654, 1656, 1660, 1662-1665, 1667-1673, 1677-1681, 1683, 1689, 1691-1695, 1697-1699

PARTS NEEDED

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Qty	Part Number	Description
2	2569662	PLATE-THRUST
OR**	2463144	PLATE-THRUST
1*	2434814	CRANKSHAFT ASSEMBLY

*NOTE: Only if required, based on inspection in Step 2.

**NOTE: Only order if the 2569662 Thrust Plate is out of stock.

ACTION REQUIRED

Replace thrust bearings.
If endplay is deemed excessive remove the thrust bearing for replacement. Measure surface finish of the crankshaft. If surface finish is below.4 RA replace only the thrust bearing. If the surface finish is above .4 RA replace the crankshaft and the thrust bearings.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
0-60 mo.	100%	*	0	0	0	0
*NOTE: Use applicable SMCS codes shown below to claim labor.

LABOR HOUR/SUPPLEMENT BREAKDOWN BY CAB TYPE

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SMCS Code	Discription	SC	MC	CV	CO
1230-010	Thrust Bearing Replacement	3.0	3.0	3.0	3.2
1202-035	Crankshaft Troubleshoot	1.0	1.0	1.0	1.0

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SMCS Code	Discription	SC	MC	CV	CO
1000-010	Engine Remove and Install	18.4	16.5	15.7	15.2
1202-010	Crankshaft Remove and Install	10.3	10.3	10.3	11.2
1000-0031	Engine (Out of Frame) Dynamometer Test	3.7	3.7	3.7	3.7

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1-Owner Notification)

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT SUPPORT PROGRAM FOR REPLACING THRUST PLATES

MODELS INVOLVED - C12 EUROPEAN TRUCK ENGINES

Dear Caterpillar Product Owner:

New thrust bearings need to be installed on the products listed below. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated July 14, 2005 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to July 14, 2005 Service Letter