PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL INSTALLED PRODUCT LINK PL-102C AND REPLACING WITH PRODUCT LINK PL-121SR Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL INSTALLED PRODUCT LINK PL-102C AND REPLACING WITH PRODUCT LINK PL-121SR

Usage:

SEBE9194

May 23, 2005
U-168
A-126
D-137
O-142

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL INSTALLED PRODUCT LINK PL-102C AND REPLACING WITH PRODUCT LINK PL-121SR
7606		PI30807

NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI30807" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30807" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: For Warranty claims made against this service letter for non-Caterpillar product installations, use 99z00015 as the machine serial number.

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COMPLETION DATE	TERMINATION DATE
November 30, 2005	May 31, 2006

PROBLEM

A performance issue has been identified with the Product Link Cellular Kit (PL102C) in mobile earthmoving applications. The product is being removed from the market.

AFFECTED PRODUCT

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Model	Identification Number
12H	4XM3350
140H	2ZK443 CCA957 APM1684 CCA964
143H	1AL602
16G	93U2675,3075
216	4NZ2007, 4157, 4158
226	MJH1756, 1760, 1764, 1768, 2160, 2556 5FZ8439, 8514, 8516, 8809
232	CAB239, 829 SCH364, 377, 378
236	4YZ5089, 5092, 5410
242	CMB575, 581, 1568, 1629, 1631
246	PAT709 5SZ5674, 7502, 8014, 8015, 8017, 8018, 8019
247	CML391, 665, 713, 714, 715, 716, 718, 727, 1117, 1119, 1201, 1208, 1492, 1567 MTL720
252	FDG1228, 1491, 1493, 1495, 1496, 1587, 1647, 1721
257	CMM642, 1540
262	CED2082, 2083, 2520, 2568, 2944, 2945
267	CMP800, 801, 803 CYC433
277	MDH800, 582, 904, 800, 904 CNC318, 1227, 1229, 1402, 1470, 2537, 2672, 2965
302.5	4AZ966, 2966, 4033, 5414
303	DMA1539, 1649, 1813, 2312, 2376, 2407, 2435, 2615, 2647 DGT211
303.5	DCH801
304.5	WAK940,941
305	DGT211 DSA146, 945
307C	BNE395, 489, 620
311C U	CKE1194
312C	CAE919 CBA376, 404, 818, 1406, 1429, 1757, 1816, 1817, 1989, 1990, 2368 8J1700
314CLCR	PCA128
315B L	3AW1938 5SW818
315CL	CJC329, 739,1147, 1155, 1156, 1342, 1366 CFT251, 389, 415, 570, 624, 908, 1060
318CL	MDY274
320B	6CR3824 6DR4676
320C	PAB354, 554, 572, 581, 1009, 1144, 1913, 2471, 3003, 3160, 3236, 3241, 3311, 3313 PAB2471 AKH2131 APA349 CLM383
320CL	ANB912, 918, 1963, 2098, 2571, 2736, 3195, 3261, 3559
320CL U	PAC572
321CL CR	MCF284, 285, 402,
322BL	1YS854
322CL	BKJ242, 448, 653
322CL 00	HEK229, 254, 405, 472
325C	BFE14244
330C	CYA570
330CL	DKY756, 2147, 2239, 2313, 2446, 2669, 2746, 2805, 2963
330CL GC	CAP1335, 1408
345BL	ALB331, 396
345BL II	AGS331, 1572, 1614, 1894, 2100, 2256, 2550
416D	BFP1300, 2937, 2775, 3329, 6066, 6369, 6724, 6766, 8444, 9693, 9847, 13530, 13611, 13613, 13614, 13702, 13936, 13946, 13985, 14061, 14077, 14105, 14107, 14112, 14113, 14211, 14213, 14216, 14217, 14219, 14235, 14240, 14243, 14244, 14249, 14252, 14254, 14489
420D	FDP4316, 10997, 11001, 11242, 12816, 14747, 14751, 15060, 18925, 19575, 20283, 20744, 20778, 20813, 20283, 21011, 21096, 21104, 21109, 21120, 21121, 21122, 21124, 21258, 21698, 21945, 22226, 22228, 22252, 22665, 22682
420DIT	BLN5729, 6033, 7224, 10891, 10898, 11459, 11493, 11494
430D	BNK6173, 6289, 6300, 6301, 6305
430D IT	BML1160
55	7MD1496
613C	8LJ1996
631	1AB1219, 1222 1NB687, 694 CMTL508
725	AFX792, 1281, 1360
730	AGF542, 641, 658, 678, 681, 883, 999, 1030, 1198
735	AWR677, 678, 698
740	AXM1099
773E	BDA705
777B	4YC208, 810, 909
815F	BKL549, 589
825C	86X754
825G II	AXB454
906	6ZS633, 2648
914	9WM2960
924F	4ZN23361
924G	9SW761, 2315 DDA558, 1518
928G	6XR2684, 3221 DJD439, 1300, 1428, 1436, 1493
936	33Z3862
938G	6WS3377, 5377 4YS2200, 2308 CDR928, 1252 RTB896
950G	BAA825, 826, 483 3JW2625 AYL416
953C	BBX331, 545, 549, 608, 619, 714 2ZN5349,
963C	2DS3164, 2939 BBD810, 1053, 1071, 1236 21Z1850
972G II	ANY336 AWP385
980G	2KR3206, 3738 9MC1425
980G II	AWH1342
992G	9HR5350
CB224E	224532
CP323C	6DM365
CP433E	ASN105, 216, 260, 289 CFK258
CP563D	5LZ8515
CP563E	CNT218, 263, 319, 348, 586, 617
CS323	1EN237
CS423E	AST306, 307, 312, 316 CFX249, 272
CS533E	DAK210, 217
CS563D	9MW57, 1107, 1340
CS563E	CNG192, 243, 402, 409, 430, 735, 843, 866
D3G XL	JMH603, 842, 946, 1073 CFC138, 394, 395, 555, 630, 937
D3GLGP	BYR605, 808
D4GLGP	TLX346
D4GXL	CFN645, 802, 969, 970 HYD433, 563
D5G	RKG055, 995 FDH794, 1362, 1825
D5GXL	WGB941, 1157, 1610, 1630, 1659
D5N	AKD528, 534, 587, 843, 1141 AGG522, 610, 674, 764, 1376, 1429, 1493, 1502
D6N	AKM552, 646, 647
D6MLGP	4JN3135 2RN995, 948
D6MXL	3WN3319
D6N	ALR312
D6R II	AAX456, 755 AEP328, 348
D6RLGDS	ADE486
D7R	2EN842
D8N	9TC5757
D8R II	6YZ1839
D9N	6XJ1042
D10N	2YD1594
EL300	4NF2007
IT14G	1WN2328
IT28G	DBT636, 757, 909, 986, 1156, 1158, 1309, 1328, 1364, 1369, 1553, 1558, 1565 8CR3710, 4059
IT38G II	CSX600, 640, 652, 673
PS150C	FPS204
M316C	BDX242
M322C	BDY348
T15	ALB396
TH360B	SLE807, 920, 1397, 1622, 1625, 1661, 1759, 3095, 3096,
TH460B	SLF512, 633, 658, 659, 660, 1021
TH560B	SLG354,00579
TH63	5WM4230, 7742

NOTE: The following list of serial numbers are non Caterpillar products that have had Product Link installed on them. These machines have to have Product Link removed, but no customer notification letter will be sent to the customers who have these products. For additional information on how to locate these machines please contact your District Service Operations Representative. They should be able to help you identify the customer and their affected product.

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	Non Cat Machines
P34	844172
F70	M36992
E03	75366
E03	75370
E03	75343
U05WT4000	12985
S04	AVO04A827
D05	490254
W77	GMC110
VMG	36041
VMG	X036041X
U05	12985
B58	121528
G95	223661
F70	M36992
P34	844172
F70	M36995
F70	M08032

PARTS NEEDED

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Qty	Part Number	Description
1	2638948	Antenna As.
1	2570430	Instl Gp.

ACTION REQUIRED

Before problems occur with the cellular module 102C (249-6480), replace with Product Link 121SR (257-0430). Note: Prior to removing the PL102C, connect to the PL102C with the Cat Service Tool and deregister the unit. Refer to RENR8115.

NOTE: All cellular subscriptions will be terminated at the conclusion of this program.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts	Labor Hrs.	Parts	Labor Hrs.	Parts	Labor Hrs.
100%	3.0	0	0	0	0
NOTE: This is a 3.0 hour job. (maximum) NOTE: U.S. and Canadian Dealers Only - Eligible dealers may enter a Type 2 SIMS Report

PARTS DISPOSITION

Return the PL 102C package (module, harness, antenna) to the Caterpillar Service Claims Room. Reference the PS # on the outside of the package.

Attn: Supplier Recovery PI30807
Service Claims Room
Dock 22
8201 N. University
Peoria, Illinois 61615

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1-Owner Notification)
(2-Rework Procedure)

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REMOVING ALL INSTALLED PRODUCT LINK PL-102C AND REPLACING WITH PRODUCT LINK PL-121SR

MODELS INVOLVED ? Various Products

Dear Caterpillar Product Owner:

New Product Link Systems needs to be installed on the products listed below. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated May 23, 2005 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to May 23, 2005 Service Letter