PRODUCT SUPPORT PROGRAM FOR IMPROVING ACCELERATION ON 525HP C13 TRUCK ENGINES Caterpillar


PRODUCT SUPPORT PROGRAM FOR IMPROVING ACCELERATION ON 525HP C13 TRUCK ENGINES

Usage:

SEBE8902-02

September 7, 2004
(Revised August 2005)
U-260
TT-21


 
before or

after failure

PRODUCT SUPPORT PROGRAM FOR IMPROVING ACCELERATION ON 525HP C13 TRUCK ENGINES

1901
PS41677
NOTE: This Program can be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS41677" as the Part number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: This Revised Service Letter replaces the (Revised December 2004) Service Letter. Changes have been made to the Affected Product section.

TERMINATION DATE

October 31, 2005

PROBLEM

Certain 525HP rated C13 engines may have unacceptable acceleration from a dead stop.

AFFECTED PRODUCT

Model Identification Number
C13 KCB2077, 2078, 2153, 2154, 2276, 2277, 2278, 2279, 2280, 2281, 2282, 2283, 2284, 2604, 2605, 2610, 2611, 2612, 2614, 2615, 2616, 2617, 2618, 2619, 2754, 2755, 2893, 2894, 2895, 2982, 2983, 3071, 3072, 3073, 3083, 3084, 3225, 3226, 3290, 3291, 3314, 3315, 3316, 3624, 3625, 3701, 3788, 3789, 4264, 4340, 4421, 4507, 4733, 4734, 4735, 5580, 5588, 5599, 5628, 5864, 5906, 5928, 6222, 6234, 6332, 6395, 6489, 6510, 6577, 6643, 6709, 6757, 6863, 6914, 6933, 6952, 6956, 6959, 6966, 6987, 6992, 7006, 7012, 7023, 7031, 7079, 7155, 7185, 7287, 7349, 7455, 7558, 7633, 7657, 7769, 7864, 7865, 7866, 7948, 7987, 7991, 8118, 8132, 8175, 8486, 8560, 8662, 8772, 8961, 9257, 9266, 9272, 9279, 9285, 9311, 9321, 9324, 9327, 9352, 9801, 9938, 10017, 10075, 10142, 10224, 10309, 10442, 10569, 10591, 10870, 10881, 10889, 11639, 11640, 11641, 11642, 11643, 11644, 11645, 11646, 11647, 11654, 11659, 11673, 11687, 11697, 11698, 11702, 11733, 11745, 11955, 11968, 11970, 12115, 12127, 12128, 12139, 12148, 12161, 12552, 12564, 12569, 12570, 12572, 12574, 12575, 12576, 12580, 13799, 13816, 13820, 13823, 13827, 13829, 13830, 13837, 13846, 13848, 13854, 13857, 13866, 13871, 13872, 13876, 13877, 13883, 14169, 15136, 15141, 15145, 15153, 15166, 15174, 15177, 15184, 15189, 15201, 15214, 15217, 15225, 15230, 15234, 15239, 15240, 15393, 15426, 15449, 15452, 15453, 15462, 15470, 15514, 15550, 15558, 15589, 15594, 15606, 15625, 15689, 15946, 16016, 16133, 37028, 39544, 41367

PARTS NEEDED

Qty

Part Number Description
4 9X6620 LOCK-NUT
1 1978418 GASKET
1 1978419 GASKET
1 2480840 GASKET AS
1 10R2878 TURBO GP-BASIC

ACTION REQUIRED

The complaint has been addressed with a new flash file, or if unacceptable acceleration still exists after the re-flash, the customer has the additional option of a turbo replacement.
  1. Flash ECM with May software release or later.
  2. Serial Number Range May Release Part Number
    KCB508 ? 6289
    256-5321
    KCB6269 ? 16627
    256-5319
    KCB37028 - 41367
    272-3132
  3. Have the customer test-drive the vehicle and see if complaint still exists.
If there is still a complaint, replace high pressure turbo charger with 10R2878 and reflash ECM WITH 262-4542 software for all affected product.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts
Labor Hrs
Parts
Labor Hrs
Parts
Labor Hrs
0-12 Mo.
100%
1.0*
       
0-12 Mo.
100%
13.0**
0
0
0
0
*NOTE: This is a 1.0-hr job for the initial reflash of the ECM.

**NOTE: This is a 13.0?hr job for replacing the turbo and reflash ECM.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE INJECTION ACTUATION PRESSURE SENSOR ON CERTAIN 3126E ENGINES PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE INJECTION ACTUATION PRESSURE SENSOR ON CERTAIN 3126E ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ROTOR IN THE ALTERNATOR ON CERTAIN 3116 AND 3126E TRUCK ENGINES PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ROTOR IN THE ALTERNATOR ON CERTAIN 3116 AND 3126E TRUCK ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING THE FUEL CONTROL ASSEMBLY ON SOME 3161 GOVERNORS PRODUCT IMPROVEMENT PROGRAM FOR REPAIRING THE FUEL CONTROL ASSEMBLY ON SOME 3161 GOVERNORS
PRODUCT SUPPORT PROGRAM FOR UPDATING SOFTWARE FILES ON CERTAIN C10, C12, C15, AND C16 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR UPDATING SOFTWARE FILES ON CERTAIN C10, C12, C15, AND C16 INDUSTRIAL ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE TURBO OIL SUPPLY LINES ON CERTAIN C15 ON-HIGHWAY TRUCK ENGINES PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING THE TURBO OIL SUPPLY LINES ON CERTAIN C15 ON-HIGHWAY TRUCK ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING A CONTROL GROUP AND RECALIBRATING THE RACK POSITION SENSOR ON CERTAIN 3512 ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING A CONTROL GROUP AND RECALIBRATING THE RACK POSITION SENSOR ON CERTAIN 3512 ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLATION OF A CHECK VALVE KIT ON CERTAIN C7 AND C9 ENGINES PRODUCT IMPROVEMENT PROGRAM FOR INSTALLATION OF A CHECK VALVE KIT ON CERTAIN C7 AND C9 ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST ROCKER ARMS ON CERTAIN C15 TRUCK ENGINES EQUIPPED WITH COMPRESSION BRAKES PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHAUST ROCKER ARMS ON CERTAIN C15 TRUCK ENGINES EQUIPPED WITH COMPRESSION BRAKES
PRODUCT SUPPORT PROGRAM FOR REPAIRING A BROKEN CRANKSHAFT ON CERTAIN 3406E TRUCK ENGINES PRODUCT SUPPORT PROGRAM FOR REPAIRING A BROKEN CRANKSHAFT ON CERTAIN 3406E TRUCK ENGINES
PRODUCT SUPPORT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN 3500B ENGINES PRODUCT SUPPORT PROGRAM FOR UPDATING SOFTWARE ON CERTAIN 3500B ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 225-8577, 225-8578, AND 225-8579 BEARINGS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 225-8577, 225-8578, AND 225-8579 BEARINGS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE WEAR BARS IN THE 4Z6938 LINER GROUP OF CERTAIN MSD LL BODIES USED ON 793 OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE WEAR BARS IN THE 4Z6938 LINER GROUP OF CERTAIN MSD LL BODIES USED ON 793 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR CORRECTING THE BOLT HOLE ALIGNMENT ON THE PADS OF THE TRUCK BODIES FOR CERTAIN 773 AND 775 OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR CORRECTING THE BOLT HOLE ALIGNMENT ON THE PADS OF THE TRUCK BODIES FOR CERTAIN 773 AND 775 OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONVERTER MUFFLER HANGER CLAMPS ON CERTAIN 3126E TRUCK ENGINES PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONVERTER MUFFLER HANGER CLAMPS ON CERTAIN 3126E TRUCK ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR PREVENTING POSSIBLE FUEL OR OIL LINE FAILURES ON CERTAIN C12 MARINE ENGINES PRODUCT IMPROVEMENT PROGRAM FOR PREVENTING POSSIBLE FUEL OR OIL LINE FAILURES ON CERTAIN C12 MARINE ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING EXHAUST ROCKER ARMS ON CERTAIN C15 AND C16 TRUCK ENGINES EQUIPPED WITH JACOBS 340D COMPRESSION BRAKES PRODUCT SUPPORT PROGRAM FOR REPLACING EXHAUST ROCKER ARMS ON CERTAIN C15 AND C16 TRUCK ENGINES EQUIPPED WITH JACOBS 340D COMPRESSION BRAKES
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 185-6134 STUDS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 185-6134 STUDS FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 9M6193 CARTRIDGE SPRINGS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 9M6193 CARTRIDGE SPRINGS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW FLASH FILES FOR CERTAIN C15 TRUCK ENGINES PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW FLASH FILES FOR CERTAIN C15 TRUCK ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE OIL PUMP AND / OR REFLASHING SOFTWARE ON CERTAIN C9 ENGINES IN RV APPLICATIONS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HIGH PRESSURE OIL PUMP AND / OR REFLASHING SOFTWARE ON CERTAIN C9 ENGINES IN RV APPLICATIONS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL PRESSURE SENSOR ON CERTAIN C7 MARINE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL PRESSURE SENSOR ON CERTAIN C7 MARINE ENGINES
PRODUCT SUPPORT PROGRAM FOR INSTALLING VIBRATION ISOLATORS FOR POWER DISTIBUTION PANELS ON CERTAIN 3500B SERIES II MARINE ENGINES PRODUCT SUPPORT PROGRAM FOR INSTALLING VIBRATION ISOLATORS FOR POWER DISTIBUTION PANELS ON CERTAIN 3500B SERIES II MARINE ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR SAMPLING THE ENGINE OIL AND IF NECESSARY REPLACING THE IDLER GEAR ASSEMBLY ON 3054C ENGINES INSTALLED IN CERTAIN ASV RC85 AND RC100 MACHINES PRODUCT IMPROVEMENT PROGRAM FOR SAMPLING THE ENGINE OIL AND IF NECESSARY REPLACING THE IDLER GEAR ASSEMBLY ON 3054C ENGINES INSTALLED IN CERTAIN ASV RC85 AND RC100 MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ACCESSORY DRIVE TENSIONER ON CERTAIN C15 TRUCK ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE ACCESSORY DRIVE TENSIONER ON CERTAIN C15 TRUCK ENGINES
Back to top
The names Caterpillar, John Deere, JD, JCB, Hyundai or any other original equipment manufacturers are registered trademarks of the respective original equipment manufacturers. All names, descriptions, numbers and symbols are used for reference purposes only.
CH-Part.com is in no way associated with any of the manufacturers we have listed. All manufacturer's names and descriptions are for reference only.