PRODUCT SUPPORT PROGRAM FOR UPDATING SOFTWARE FILES ON CERTAIN C10, C12, C15, AND C16 INDUSTRIAL ENGINES Caterpillar


PRODUCT SUPPORT PROGRAM FOR UPDATING SOFTWARE FILES ON CERTAIN C10, C12, C15, AND C16 INDUSTRIAL ENGINES

Usage:

SEBE8876

August 11, 2004
U-238
A-166
D-183
O-206


 
before or
after failure

PRODUCT SUPPORT PROGRAM FOR UPDATING SOFTWARE FILES ON CERTAIN C10, C12, C15, AND C16 INDUSTRIAL ENGINES

7755
PS41660
NOTE: This Program can be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS41660" as the Part number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

August 31, 2006

PROBLEM

Certain industrial engines may have a hard starting problem in cold weather due to the ether starting aid not working. Software update fixes the ether aid, adds programmable jake brake, aux temperature monitoring update, and throttle duty cycle et support.

AFFECTED PRODUCT

Model Identification Number
C10
BCX1120-1940
C12
BDL1973-2878
C15
BEM2073-3852
C16
BFM693-1309

ACTION REQUIRED

Flash ECM with the appropriate software. This action does not require factory passwords.
 

Ratings

New Software CRB Software

C-10

310/21/1000 (PRD)
249-7373
239-6847
335/21/1075(PRD)
365/21/1165(PRD)
249-7374
239-6848
390/21/1250(PRD)
425/21/1325(PRD)
365/21/1230(PRD)
249-7375
229-0415
400/21/1281(PRD)
249-7376
229-0416
400/21/1281(PRD)
325/21/1200(PRD)
249-7377
229-0417
365/21/1232(PRD)
249-7378
229-0418
335/21/1250(PRD)
249-7379
229-0419

 
C-12
370/21/1200(PRD)
249-7380
229-0421
400/21/1275(PRD)
249-7380
229-0421
425/21/1350(PRD)
249-7381
239-6849
455/21/1450(PRD)
500/21/1575(PRD)
425/21/1435(PRD)
249-7382
229-0422
C-15
425/21/1435(PRD)
249-7271
236-8719
450/21/1520(PRD)
525/21/1773(PRD)
249-7272
229-0424
565/21/1908(PRD)
575/21/1942(PRD)
525/21/1708(PRD)
249-7273
229-0425
500/21/657(PRD)
249-7274
229-0426
500/21/657(PRD)
245-4336
229-0426
475/21/1064(PRD)
249-7275
229-0427
C-16
500/21/1688(PRD)
249-7276
229-0428
550/21/1857(PRD)
600/21/2026(PRD)
630/21/2127(PRD)
660/21/2228(PRD)
600/21/2027(PRD)
249-7277
229-0429

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts
Labor Hrs
Parts
Labor Hrs
Parts
Labor Hrs
0-24 mos
100%
1.0
0
0
0
0
NOTE: This is a 1.0?hr job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

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