PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C9 TRUCK ENGINES Caterpillar


PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C9 TRUCK ENGINES

Usage:

SEBE8809

June 5, 2004
U-180
A-125
TT-15


 

Priority

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C9 TRUCK ENGINES

1900
PI30670
NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI30670" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI30670" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

COMPLETION DATE

TERMINATION DATE

December 31, 2004 June 30, 2005

PROBLEM

An error was made in the software on certain 2004 model year C9 Truck Engines. New software needs to be installed.

AFFECTED PRODUCT

Model Identification Number
C9 9DG1019, 1021, 1023, 1024, 1026, 1028-1030, 1032-1036, 1038-1060, 1062, 1063, 1081, 1085, 1089, 1099, 1104, 1105, 1109, 1110, 1115, 1117, 1124, 1126-1128, 1131, 1142, 1143, 1146, 1147, 1149-1152, 1158, 1167-1170, 1175

PARTS NEEDED

Dealers will need to order parts for this Program.
 
Quantity
Part Number
Description
1 251-7420 SOFTWARE FOR 335 HP ENGINES
OR
1 251-7419 SOFTWARE FOR 350 HP ENGINES
Note: 2517419.FLS and 2517420.FLS Flash Software Files are available in SISWEB.

ACTION REQUIRED

Follow the normal process for field repairs to install the new software.

For 335 horsepower engines install 251-7420 Software.

For 350 horsepower engines install 251-7419 Software.

Note: 2517419.FLS and 2517420.FLS Flash Software Files are available in SISWEB.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

Caterpillar
Dealer Suggested
Customer Suggested
Parts
Labor Hrs.
Parts
Labor Hrs.
Parts
Labor Hrs.
100%
.4
0
0
0
0
NOTE: This is a .4-hour job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1-Owner Notification)

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C9 TRUCK ENGINES MODELS INVOLVED - C9 TRUCK ENGINES

Dear Caterpillar Product Owner:

An error was made in the software on the products listed below. New software needs to be installed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated June 5, 2004 when scheduling this service. You will not be charged for the service performed.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to June 5, 2004 Service Letter
 
 
 
 
 
 

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