Usage:
June 5, 2004
U-180
A-125
TT-15
Priority |
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN C9 TRUCK ENGINES |
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1900 |
PI30670
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NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
COMPLETION DATE |
TERMINATION DATE |
December 31, 2004 | June 30, 2005 |
PROBLEM
An error was made in the software on certain 2004 model year C9 Truck Engines. New software needs to be installed.AFFECTED PRODUCT
Model | Identification Number |
C9 |
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PARTS NEEDED
Dealers will need to order parts for this Program.
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1 | 251-7420 | SOFTWARE FOR 335 HP ENGINES |
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1 | 251-7419 | SOFTWARE FOR 350 HP ENGINES |
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ACTION REQUIRED
Follow the normal process for field repairs to install the new software.For 335 horsepower engines install 251-7420 Software.
For 350 horsepower engines install 251-7419 Software.
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification.SERVICE CLAIM ALLOWANCES
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PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
Attach. (1-Owner Notification)
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS
XYZ Corporation3240 Arrow Drive
Anywhere, YZ 99999
Dear Caterpillar Product Owner:
An error was made in the software on the products listed below. New software needs to be installed.
Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated June 5, 2004 when scheduling this service. You will not be charged for the service performed.
We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.
Caterpillar Inc.
Identification #(s)
Attached to June 5, 2004 Service Letter