Product Support Program For Repairing The Final Drive Gear And Pinion On Certain D4E-SR Tractors Caterpillar

NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS5525" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: This program only applies to D4E-SR Tractors sold in Brazil.

Termination Date

Problem

The 6I8132 Pinion used in the final drive of certain D4E-SR Tractors may fail and cause failure of the 4V2744 Gear.

Affected Product
Model & Identification Number

D4E (2DJ1400-Up)

Parts Needed

1 - 4B9374 Cup-Roller Bearing

1 - 6I8132 Pinion

1 - 2M0533 Race-Bearing-Inner

1 - 2M0534 Bearing-Outer

1 - 5P8296 Cone-Roller Bearing

1 - 4V2744 Gear

NOTE: Quantity listed per side.

Action Required

Parts Stock

Remove all 6I8132 Pinions from dealer Parts Stock.

Affected Product

Follow the procedures in the Service Manual and repair the final drive by installing the new parts.

Service Claim Allowances

Parts Stock

Submit one claim for all 6I8132 Pinions removed from dealer Parts Stock.

Affected Product

NOTE: This is a 16-hour job per final drive.

NOTE: If there has been a previous repair in which the customer participated, part age will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

Parts Disposition

Parts Stock

Dealers in Brazil need to return all 6I8132 Pinions removed from dealer Parts Stock to:

Affected Product

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.