PRODUCT SUPPORT PROGRAM FOR REWORKING THE PLATFORM GP-POWERED STAIRWAY ON CERTAIN OFF-HIGHWAY TRUCKS
Usage:
REBE9770-02
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| 30Aug2013 |
| (Revised 12Sep2014) |
U-389
A-266
D-323
O-325
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REWORKING THE PLATFORM GP-POWERED STAIRWAY ON CERTAIN OFF-HIGHWAY TRUCKS |
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| 7253 7254 | PS44000 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44000" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 30Aug2013 (Revised 28Apr2014) Service Letter. Changes have been made to the Parts Needed to agree with REHS8613 Special Instruction |
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TERMINATION DATE |
| 31Aug2017 |
PROBLEM
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| The existing powered stairway platform group can allow debris to enter the compartment on certain 785D, 785D OEM, 789D, 793D, 793F, 793F AC, 793F CMD, 793F XQ, 795F AC, 797F, 797F XQ, and WDS1 OEM Off-Highway Trucks. If debris is allowed to enter it can cause component failures that could lead to unplanned downtime. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 789D | SPD00167-00168, 170, 190, 231, 246-250, 264-268, 270-272, 276-277, 281, 293-298, 308-314, 317, 334, 336, 338, 347, 349-350, 352, 355-356, 359, 361, 364-366, 368, 370, 372, 375, 377-378, 385, 400, 410, 412-414, 419, 424, 426-427, 432, 434-435, 440, 443-444, 446-448, 450, 456, 458, 475-477, 509, 517-518, 528-529, 531-534, 537, 539-541, 547, 551-553, 555, 557, 559, 563, 565-566, 572-573 |
| 789D XQ | SHH00288-00289, 293-306, 308-313, 315 |
| 793D | FDB01580-01581, 1635, 1638-1639, 1642-1646, 1673, 1678, 1695, 1699-1700, 1710, 1713, 1716, 1723, 1727, 1745-1746, 1748, 1752-1753, 1757-1758, 1760, 1762-1763, 1773-1774, 1777-1779, 1783-1789, 1792-1795 |
| 793F | SSP00164, 259-260, 264, 266, 272-273, 282-283, 291, 296, 312-314, 319, 330, 332, 344-345, 352, 355, 357, 360, 365, 367-374, 377, 381-383, 391-392, 396, 400-403, 405-407, 411, 423-429, 442, 444, 448-450, 452, 454, 456-470, 472, 476-480, 487-489, 491, 494-496, 500, 505, 510-511, 514, 517-518, 520, 523-524, 528-529, 531, 538, 555-557, 568, 572, 579-580, 582-584, 587-590, 593-594, 597-599, 603-609, 621, 623-624, 626-628, 639-642, 654, 656-657, 662, 664, 666, 669-671, 674-680, 682-684, 688, 692, 694, 697, 701-703, 707-708, 710, 712-713, 715-717, 719, 721-725, 727-728, 730-731, 735, 737-738, 740, 744, 746-747, 749-750, 758-761, 764, 766-769, 773, 776-781, 784, 787-790, 792-798, 801, 803, 805-806, 808-814, 820, 829, 837, 840, 845-847, 850-855, 857, 859, 863, 865, 876-877, 879-883, 887-891, 893-903, 908, 913, 916, 919-922, 925-931, 937 |
| 793F AC | EMD00076-00077 |
| 793F CMD | RBT00119-00164 |
| 793F XQ | SND00100-00116, 118-131 |
| 795F AC | ERM00153-00154, 165, 168-170, 174-178, 183-184, 186, 188-192, 194-197, 200-205, 216-217, 221-222, 225-281 |
| 797F | LAJ00262, 264, 266-269, 275-277, 280, 282-283, 285, 287, 291-293, 295-298, 300, 303, 305, 308, 311-314, 316-319, 322, 327, 329, 333-340, 343-344, 349-351, 358, 360, 362, 365, 368, 370, 372-373, 378-396, 398-400, 403, 407, 409, 412, 416-417, 445-446, 451-452, 458-461, 464-466, 468 |
| 797F XQ | WSP00100-00124 |
| WDS1 OEM | M3J00114 |
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| *******Group 2******* | |
| 785D | MSY00278-00280, 283, 297-299, 311-313, 321-322, 332-337, 345-347, 360-364, 375-377, 390-393, 404-407, 409, 413, 422-428, 443-445, 449-454, 456, 471, 473-474, 477-481, 495, 499, 502, 511, 513, 518-521, 532, 534, 539-542, 546-548, 551-554, 558-560, 562-567, 572-577, 579, 582-591 |
| 785D OEM | DMC00131-00134, 137-138, 143-151, 153-161, 168 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 6 | 8T4121 | WASHER-HARD |
| 6 | 1419203 | SCREW-BUTTON HD |
| 280 | 1774122 | SEAL |
| 1 | 4250997 | PLATE AS |
| 1 | PLATE001 | Dealer Fabricated Plate |
| 4 | PLATE002 | Dealer Fabricated Plate |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 4 | 8T4121 | WASHER-HARD |
| 4 | 1419203 | SCREW-BUTTON HD |
| 240 | 1774122 | SEAL |
| 1 | 4250999 | PLATE AS |
| 1 | PLATE001 | Dealer Fabricated Plate |
| 4 | PLATE002 | Dealer Fabricated Plate |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Refer to Special Instruction REHS8613 Rework Procedure for the PAS (Powered Access Stairway) on Certain Off-Highway Trucks. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-48 mo |
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| NOTE: This is a 6.0-hour job for Group 1 | ||||||
| An additional maximum of $100.00 U.S. will be allowed for labor and materials to fabricate the five plates shown in the special instructions. Include outside expenses at cost. Retain a copy of all invoices for outside expenses in the history folder for audit purposes. |
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| *******Group 2******* | ||||||
0-48 mo |
||||||
| NOTE: This is a 6.0-hour job for Group 2 | ||||||
| An additional maximum of $100.00 U.S. will be allowed for labor and materials to fabricate the five plates shown in the special instructions. Include outside expenses at cost. Retain a copy of all invoices for outside expenses in the history folder for audit purposes. |
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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